Jobs at Nedbank

Job Purpose

• To manage (end to end) the strategy; planning; organising; negotiating; staffing directing and controlling of all aspects of projects or programmes for a portfolio in ensuring the successful implementation of IT Projects and to realise the business cluster strategy. Provides expert advice and counsel to functional/ and non functional user personnel and project teams on the most complex aspects of integration of logical groupings of technologies.To facilitate agreed solution and ensure the solution meets business requirements with minimal impact to the stability of the IT environment. Ownership of GT Technology Assets servicing client risk functions including delivery of innovation on these assets and operations, support and maintenance thereof.

Job Responsibilities

• Assist in defining the operational business requirements of the business (KPI'S, SLA's processes and procedures and reporting ) through translating organisational strategy into functional strategy and assigning accountability to relevant stakeholders
• Effectively manage the delivery of services to the stakeholders by establishing governance forums and by understanding, assessing and managing escalated risks associated with programmes and projects
• Optimise the effectiveness of resources through modelling capacity requirements across full portfolio and by understanding and communicating impact of capacity requirements
• Ensure optimal organising of environment by specifying the nature of capacity requirements in alignment with strategic priority and by actively managing the capacity of the project managers in the team and negotiate where capacity constraints occur
• Ensure end to end design is aligned to architecture road maps by understanding the landscape and through regular engagement with relevant stakeholders
• Ensure effective optimisation of systems, processes and technology by doing route cause analysis and taking corrective measurement and ensuring standards defined per technology with regard to integrations are adhered to
• Take responsibility for implementation of programme and project governance that aligns to project methodologies, processes and project disciplines
• Continuously encourage customer centricity by defining/developing tiered SLA's in order to improve delivery and cost efficiencies
• Define and agree service level of operational and call centre support - including support and maintenance, application health and stability
• Escalate project performance to relevant board  by clearly showing business objectives according to business cases
• Ensure optimal team delivery by considering and making amendments to processes, structures, operating models and business plans
• Ensure transformational target are met  through consideration of targets during the staff recruitment, retention and training process and utilising suppliers listed on the preferred supplier list for department
• Contribute to a culture conducive to the achievement of transformation goals and support business strategies that improve the corporate image by ensuring self, managers and team participation in Nedbank culture building initiatives
• Participate and ensure managers encourage staff to participate and support corporate social responsibility initiatives for the achievement of business strategy
• Ensure issues raised in culture survey are addressed and results are improved by ensuring action plans are created
• Deliver a world class service through others by ensuring a client centric culture through required interventions.Identify areas of resource inefficiencies and promote optimisation through promoting multi-skilling and addressing capacity gaps by reviewing and improving work processes
• Manage branch budget (recoveries of staff incl) through responsible budget planning and management and by driving efficiencies
• Ensure project execution of the end to end life cycle of all portfolio programmes and projects relating to the implementation of IT projects according to the project methodology and strategy.Ensure successful project delivery by dealing with escalated project issues, non delivery conflicts and integration
• Enhance the credibility of the function by reviewing project metrics and by meeting with the project managers to give direction to project execution
• Successful execution of Innovation and Technical projects through the Project Management Office

Key Responsibilities:

• Definition and execution of product strategy and roadmap in alignment to enabling of supported Journey strategies
• Technical leadership of products within scope of role
• End-to-end ownership of innovation
• End-to-end ownership of operations, support and maintenance
• Vendor relationship and contract management

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Matric and relevant tertiary qualification
• MMP or equivalent

Essential Certifications

• Formal accreditation in professional field where applicable

Preferred Certifications

• FICAA
• FACTA/CRS
• Regulatory reporting (FIC, SARB)
• AML: Sanctions/Watchlist filtering, Client risk rating, Client Due Diligence, Transaction monitoring
• Risk Intelligence/Fraud/Forensic

Type of Exposure

• Provided Administrative Support
• Achieved Client and Relationship Results
• Achieved transformation and innovation results
• Built and maintained stakeholder relationships
• Designed Workforce Planning Solutions
• Developed and Implemented Communications Strategy
• Minimum Experience Level
• 10 years with IT in a management role

Advantageous experience (not a disqualifier):

• 5 – 10 years working with Regulatory Technology

Skills (Technologies, systems or software knowledge etc.):

• Actimize WLF/CRP/CDD
• Actimize SAMR/SAMC
• FICA Restrictions
• FACTA/CRS
• Go-AML transaction reporting (GATR) and FIC B2B reporting solutions
• Risk Intelligence Centre (RIC

Technical / Professional Knowledge

• Budgeting
• Business administration and management
• Business principles
• Business terms and definitions
• Capacity planning
• Change management
• Client service management
• Communication Strategies
• Diversity management
• Employee training/development
• Financial Accounting Principles
• Governance, Risk and Controls
• Organisational behaviour theory
• Principles of project management
• Relevant regulatory knowledge
• Stakeholder management
• Strategic planning
• Talent management
• Business writing skills
• Management information and reporting principles, tools and mechanisms
• System Development Life cycle(SDLC)
• Role relevant related technologies
• ITIL
• IT Concepts
• Business Process
• Products and Services

Behavioural Competencies

• Building Partnerships
• Facilitating Change
• Inspiring others
• Business Acumen
• Driving for Results
• Selecting Talent
• Delegation and Empowerment

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Job Purpose

• To provide quality and accurate business administrative support services to internal and external stakeholders enabling Nedbank to achieve its business goals.

Job Responsibilities

• Action stakeholder requests by capturing and processing the administration request on the relevant system.
• Action vendor invoice payments by capturing and processing the data on the relevant system.
• Perform reconciliations from Supplier invoice and general leadger accounts by comapring with the supporting documents and Management Information Systems (MIS).
• Contribute to revenue increase by driving the submitted sales to completion.
• Compile a catalogue of services by allocating costs per product.
• Ensure recovery of costs for services rendered by maintaining and monitoring the transfer pricing system.
• Ensure delivery of value for services rendered by utilising product MIS as input into vendor engagement meetings for the purpose of driving down costs.
• Monitor departmental financial performance by analysing actual to budget variances.
• Contribute to efficient budget compilation by applying statistical growth information to financial expenditure requirements.             
• Minimise financial and reputational risk by ensuring accuracy of processing activities.
• Minimise operational costs by avoiding unnecessary expenditure.
• Provide feedback to internal and external stakeholders by generating and making available relevant reports and MIS.
• Meet and exceed internal and external client needs by timeously responding to queries and actioning the request within the Service Level Agreement (SLA)
• Ensure to follow through relevant tasks by monitoring and verifying the process flow till completion.
• Ensure to verify and authenticate reports, data and transactions by physically extracting, generating and checking reports from the system.
• Verify client information on systems in accordance with Nedbank policies and FICA rules.
• Prepare trustee meeting packs and month end packs for management .
• Maintain and update the administration files and legal documents by saving electronic files on server or physical secure repository.
• Escalate anomalies where cases or call records not found or if there a  mismatch of accounts are not logged by emailing Team Manager.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Diploma: Financial Management / Diploma in Business Administration

Minimum Experience Level

• 2-3 years working experience as a Personal Lines Policy Administrator with extensive experience in Personal Lines within the Short Term Insurance space in the Banking/Financial Services Industry.

Type of Exposure

• Completing various administrative duties (e.g. answering phones; making copies; filing)
• Managing conflict situations
• Comparing two or more sets of information
• Communicating internally
• Tracking cost against a budget
• Capturing data
• Checking accuracy of reports and records
• Drafting reports
• Managing customer expectations

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking knowledge
• Banking procedures
• Business terms and definitions
• Data analysis
• Relevant regulatory knowledge
• Business writing skills
• Product Knowledge
• Relevant system knowledge
• Governance, risk and controls
• Behavioural Competencies
• Communication
• Collaborating
• Customer Focus
• Initiating Action
• Work Standards
• Managing Work

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Job Purpose

• To attain new and expand existing client base for Nedbank to grow the Nedbank brand and optimise revenue according to business objectives.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (eg: staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Follow laid down processes in opening of accounts by using checklist and account opening matrix.
• Complete weekly compliance training and assessment online to keep up to date on changes.
• Keep relevant compliance Letter of Authority up to date and inform clients at each interaction.
• Action daily control reports and attach correct documentation.
• Identify new clients and their needs through needs analysis and provide a suitable solution.
• Cross sell to existing clients by establishing need through financial fitness discussions.
• Obtain referrals from existing clients as well as leads from other Business Units through area collaboration.
• Ensure that every deal done is priced in line with Business Unit objective and strategy.
• Generate revenue through charging for ad hoc services provided to clients.
• Monitor and manage sales on a daily; weekly and monthly basis in order to achieve monthly targets.
• Increase market share by converting secondary clients to primary clients and ensuring accounts are entrenched.
• Participate in end of day discussion and apply recommendations from manager to optimise sales results.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team. Maintain world class service standards when dealing with clients by listening; attending to their needs; keeping them in the loop and making things happen for them.
• Ensure that client complaints and queries are resolved timeously by using relevant complaints system.
• Adhere to the ask once promise to clients according to Nedbank strategy.
• Build relationships with clients through regular contact and having an individual interest in them.
• Network with internal stakeholders to collaborate in order to provide complete solution to clients.
• Obtain regular feedback from clients by requesting completion of feedback forms.
• Mitigate risk to Nedbank by identifyingand verifying clients manually or using relevant technology.
• Adhere to clean desk policy to minimise risk of exposing client confidentiality.
• Reduce fraudulent transactions by reporting suspicious transactions to the relevant department.

FAIS Affected

• FAIS Affected - Yes

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bachelor of Commerce: Banking or accounting. FAIS qualification, Regulatory Examinations 1.

Minimum Experience Level

• 3-5 years working experience as an Insurance Broker in the Short Term Insurance space within the Banking/Financial Services Industry.

Technical / Professional Knowledge

• Business terms and definitions
• Data analysis
• Governance, Risk and Controls
• Nedbank policies and procedures
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Nedbank culture
• Cluster Specific Operational Knowledge
• Banking knowledge
• Behavioural Competencies
• Continuous Learning
• Energy
• Advancing Sales Discussions
• High-Impact Communication
• Managing Work
• Sales Disposition
• Sustaining Customer Satisfaction

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Job Purpose

• To engage and build customer relations by providing business intelligence visually through data provisioning and reporting to enable Nedbank to achieve excellence in execution.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives for the achievement of key business strategies
• Participate and support corporate social responsibility initiatives
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems
• Demonstrate understanding of business needs through collaboration with business analysts to deliver on requirements
• Align to datamart model; data standards; metadata and operational level agreements by collaborating with relevant internal stakeholders.
• Consult with vendors by identifying technical requirements for implementation Execute on milestones through application of technical knowledge to planning delivery
• Contribute to document creation by attending technical design sessions
• Utilize resources by adhering to standards; policies and procedures
• Align and continuously improve set processes by identifying innovation opportunities (belongs in Transformation and Innovation Results dimension)
• Identify and mitigate risk by executing within governance
• Resolve incidents by logging and tracking through correct channels Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames
• Ensure information is shared with stakeholders and team during formal and informal interaction
• Manage production environment through building; maintaining and monitoring of load processes according to operational level agreements
• Produce business information and management information by collaborating with architecture and requirements creator and business users

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• Degree in Information Technology

Minimum Experience Level

• 8 years relevant Business Intelligence experience of which 3-5 years experience is in a data management role

Type of Exposure

• Built and managed stakeholder relationships
• Built a high performance culture
• Developed and Implemented Communications Strategy
• Manage internal process
• Provided Administrative Support
• Technical / Professional Knowledge
• Administrative procedures and systems
• Banking knowledge
• Banking procedures
• Business principles
• Business terms and definitions
• Data analysis
• Governance, Risk and Controls
• Microsoft Office
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Cluster Specific Operational Knowledge