Jobs at Santam

What will you do?

• Santam Direct have a career opportunity available for a Fraud and Risk Data Analyst base in Cape Town, Bellville. The Fraud and Risk Data Analyst role will monitor and track performances within the business, to identify any risk and/or leakage, which may prevent the overall business to achieve profitable growth and other required targets and outcomes set for the year and beyond as per Santam Direct future fit strategy.

What will make you successful in this role?

• To provide the Strategic Data Manager and other business areas with data analytical outcomes using the SAS Viya, SAS, Business objects, Qlikview and Qliksense, with a specific focus on data driven findings and outcomes, for quicker and effective decision making, improved risk control identification, with the main focus on profitable and sustainable growth of Santam Direct. This role will work closely with the Santam Direct Management team, Strategic Data team, Underwriting, Claims functions & Actuarial to develop and maintain data sets, performing predictive analysis, mitigating any risk trends by using the SAS Viya visual tool effectively and other relevant systems. This role will further assist with automation specifications to reports which can be automated.

QUALIFICATIONS AND EXPERIENCE

•     A completed Business Science or Bcom degree with Mathematics or Statistics as majors 
•     SAS (preferential)
•     Qlikview and Qliksense experience
•     Minimum of 5 years Short Term Insurance experience (Direct Insurance preferred)
•     Experience with Fraud Investigation advantageous
•     Experience working with client administration systems (Mainframe and PC) and data warehousing  
•     Strong data management skills 
•     Logical and analytical ability 

KNOWLEDGE AND SKILLS 

•     Strong written and verbal communication skills
•     Strong analytical skills
•     Sound understanding of the Santam Direct processes and procedures
•     Ability to build and maintain good internal and external relationships
•     Strong presentation skills 
•     Strong problem solving and analytical skills. Ability to collate statistical data analytics.
•     Ability to conduct self in a professional manner at all times
•     Ability to work with individuals of other teams
•     High degree of self-management, displaying an organised and measured approach to the workload and the clients – strong planning and organising skills
•     Project Management skills

PERSONAL ATTRIBUTES 

•     Delivering results and meeting customer expectation 
•     Analysing 
•     Applying expertise and technology 
•     System integration
•     Achieving personal work goals and objectives 
•     Attention to detail 
•     Planning and organising skills 
•     Collaborates – building partnerships and working collaboratively and inclusively with others to meet shared objectives 
•     Client focus – building strong client relationships and delivering client centric solutions 
•     Drives results – consistently seizing opportunities and achieving results even under tough circumstances
•     Flexibility and adaptability – rebounding from setbacks and adversity when facing difficult situations 
•     Cultivates Innovation – creating new and better ways for the organisation to be successful 
   

Personal Attributes

• Business insight - Contributing through others
• Decision quality - Contributing through others
• Persuades - Contributing through others
• Optimises work processes - Contributing through others

Build a successful career with us

• We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

• Cultivates innovation - Contributing through others
• Customer focus - Contributing through others
• Drives results - Contributing through others
• Collaborates - Contributing through others
• Being resilient - Contributing through others

Turnaround time

• The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

Our commitment to transformation

• The Sanlam Group is committed to achieving transformation and embraces diversity.  This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.  The Group's Employment Equity plan and targets will be considered as part of the selection process.

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What will make you successful in this role?
Financial performance reporting

•     Financial reports for the fronting, inter group/inter SBU transactions.
•     Compiling of Financial Performance Reports for Stakeholders.
•     FSB Reporting
•     External audit reporting 

Review and approve technical accounts and payments to ensure the completeness of transactions to RI brokers/reinsurers.

• Assisting with the implementation of IFRS and Reinsurance Optimization Projects.
• Validation and control function of monthly reconciliations.
• Verify variances of underwriting results against budgets.
• Management of Reinsurance Contracts.

QUALIFICATIONS AND EXPERIENCE     

• Matric
• Relevant accounting degree or Reinsurance Qualification
• Minimum of 3-5 years experience in a similar role.

KNOWLEDGE AND SKILLS

• Reinsurance knowledge - understanding of reinsurance terminology and interpretation  of  contracts. 
• Financial management knowledge.
• Excellent verbal and written communication
• MS Office suite with advanced Excel skills
• Credit control and reconciliation
• Processing of financial transactions up to balance sheet

Personal Attributes

• Communicates effectively - Contributing through others
• Decision quality - Contributing through others
• Manages complexity - Contributing through others
• Plans and aligns - Contributing through others

Build a successful career with us

• We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

• Being resilient - Contributing through others
• Collaborates - Contributing through others
• Customer focus - Contributing through others
• Cultivates innovation - Contributing through others
• Drives results - Contributing through others

Turnaround time

• The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

go to method of application »

What will you do?

• Santam Direct has a career opportunity available for a Manager: Client Engagement, who will be base in Cape Town, Bellville. This position is accountable for the management of 5 to 6 First line Managers and 55-65 service consultants and need to manage operating expenses. All consultants and managers are in advice giving positions and are Reps on the Santam Rep register in terms of FAIS legislation. Lead and manage a team to deliver on cross and upselling targets, productivity and retentions targets as well as manage SLA’s on all interactions. The Manager: Client Engagement will be required to ensure adequate staffing to support growth objectives from a policy administration point of view. Responsible for all client experiences across the value chain within Client Engagement business unit.

What will make you successful in this role?
Principle accountabilities

• Service – ensure that all existing clients are serviced in line with their policy type and within SLA. By ensuring capacity. planning & adequate staffing on a daily, weekly & monthly basis.
• Client retention – ensure churn targets are met in line with the retention of existing clients book. 
• Manage campaigns for existing clients with the intent to cross & upsell.
• Implementing strategic objectives.
• Recruit, coach, develop and motivate staff to ensure optimum performance.
• Performance management.
• Coaching & development of FLM’s.
• Driving employee engagement and culture.
• Report on metrics.
• Track and resolve operational and performance variations.
   

Qualifications and Experience 

• Insurance Programmes (NQF 5)
• Personal lines experience 
• FAIS Compliant
• RE1 or RE5 Certificate
• At least 3-5 years experience in a contact centre environment
• At least 5 years management or management experience

Skills

• Strong written and verbal communication skills.
• Process driven while maintaining client centricity.
• Short term insurance industry knowledge.
• Knowledge of Call Centre function and operations (telephony, workplace scheduling, metrics).
• Finance for non-financial managers (budgeting, managing transactional costs).
• Strong people management skills.
• System knowledge includes, Policy Centre, Avaya, and WFM.
• Ability to build and maintain good internal and external relationships.
• Strong negotiation and interpersonal skills.
• Strong problem solving and analytical skills. 
• Ability to collate statistical data analytics.
• Ability to conduct self in a professional manner at all times.
• Ability to work with individuals and team.
• High degree of self-management, displaying an organised and measured approach to the workload and the clients – strong planning and organising skills.
• Project Management skills

Knowledge and Skills

• Drive leads and service targets
• Call Centre control and reporting
• Budget and expenses
• Stakeholder communication
• Management of employees

Personal Attributes

• Builds effective teams - Contributing independently
• Decision quality - Contributing independently
• Directs work - Contributing independently
• Plans and aligns - Contributing independently

Build a successful career with us

• We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Drives results - Contributing independently
• Collaborates - Contributing independently
• Being resilient - Contributing independently

Turnaround time

• The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

Our commitment to transformation

• The Sanlam Group is committed to achieving transformation and embraces diversity.  This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.  The Group's Employment Equity plan and targets will be considered as part of the selection process.