Jobs at Sun International

Responsible to investigate, audit and identify gaming product deviations and effect advanced repairs and product configuration to all gaming related equipment, in line with Internal professional standards and gaming regulations.

Education

• N5 National Electronic Certificate (light current) with relevant experience or
• S2 or National Electronic Diploma (light current) or
• Equivalent qualification

Experience

• 2 years?? experience as a Gaming Technician will be an advantage
• Experience in the gaming industry is preferred

Skills and Knowledge

• Ability to work shifts that meet operational requirements
• Physical ability to walk and stand for long periods of time, vision, hearing, speaking and literacy
• Full visual acuity (ability to discern colours)
• Manual Dexterity ?? ability to handle and work with tools applicable to the job
• Ability to work without supervision.

Key Performance Areas

• Cleaning, servicing, replacing, repairing, testing components of EGMS, Gaming Kiosks, Displays, Online systems, cabling, progressives, card reader, keypads, IView screen, note acceptor, EGM bases, Gaming Table Equipment, Signage, cashiering equipment, marketing and promotional equipment, audio/ video
• Record and prioritise all job cards
• Move and place EGMs
• Configure gaming equipment
• Knowledge sharing on gaming products
• Writing technical manuals as per operational requirements
• Clean-up move location
• Keep workshop tidy and safe
• Clean, store and secure equipment
• Investigate and resolve customer disputes
• Provides accurate guest information including promotional information
• Guest Interaction and Service
• Contact suppliers for technical support where relevant
  • Auditing and investigating Jackpot exceptions
  • Count variances
  • Machine performance checks
  • Other auditing as per operational requirements
• Reports variances and make recommendations
• Ensures all corrective actions are implemented
• Analytical Reports: (Including but not limited to)
  • Shift reports
  • Month end Feedback reports
  • Note acceptor reports
  • Card acceptance reports
  • Power Supply voltage reports
  • Suspicious meter movement reports
  • Card update failures
  • Network stats checks
• Captures relevant data
• Ensures RGP information is displayed

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Experience

• Minimum of 2 years?? experience in an HVAC position within a hospitality maintenance environment.
• Supervisory experience is an advantage.

Skills and Knowledge

• Working experience of SHE legislation and standards
• Proficiency in MS Office, IFS & Pragma
• Ability to install, repair, adjust, maintain and troubleshoot the following equipment:
• • Refrigerant controls (metering devices)
  • Hermetic compressors
  • Heat Pumps to 5-ton
  • Split systems to 5-ton
  • Packaged units to 5-ton
  • Ductless splits
  • Electric Motors (3-phase and 1-phase)
  • Electric motor controls (contractors, starters, relays, disconnect, thermostats, etc.)
  • Intake and exhaust fans
  • Unit heaters (hot water, steam and electric)
• Ability to take initiative
• Attention to detail and quality
• Building Positive Working Relationships
• Customer Centricity & Stakeholder focus
• Drive for Results

Key Performance Areas

Maintained HVAC Systems & Equipment

• Check in with services office for scheduled jobs after the completion of each job and at the end of each work day.
• Responsible for time management of jobs scheduled each day.
• Prepare necessary tools and PPE for the day ahead.
• Respond to requests relating to HVAC equipment and systems installations, repairs and updgrades in line with scheduled repairs and preventative maintenance plans.

HVAC Compliance

• Inspect and test different HVAC systems to ensure compliance with safety regulations
• Store HVAC assets; technical stock and parts in line with regulations
• Maintain Personal Protective Equipment in line with specifications and regulations
• Keep up to date with latest trade knowledge and skills in line with updated equipment and systems; as well as regulations around HVAC requirements

Shift Supervision

• Completes and signs off on inspections registers for HVAC equipment, systems, etc.
• Interact and be available to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
• Supervise contractors / junior staff appearance and handling of equipment
• Report and resolve any issues experienced