Latest Job Vacancies at NTT Ltd.

Key Roles and Responsibilities:

• Leadership and Strategy: Develop and implement the strategic vision and direction for the application support function. Align support services with organizational goals and objectives. Lead and mentor a team of application support managers and professionals.
• Service Delivery Management: Ensure the effective delivery of application support services, including incident management, problem resolution, and service requests. Establish and enforce service level agreements (SLAs) to meet customer expectations. Monitor and report on service performance metrics.
• Resource Management: Allocate and manage resources to ensure appropriate coverage and availability of support services. Monitor workload and capacity to optimize resource utilization. Provide guidance and support to team members, promoting professional growth and development.
• Collaboration and Stakeholder Management: Collaborate with cross-functional teams, including application development, infrastructure, and business stakeholders, to ensure smooth operation and support of applications. Establish strong relationships with key stakeholders and act as a liaison between support teams and other departments.
• Incident and Problem Management: Oversee the incident and problem management process for application support, ensuring timely resolution and minimizing impact on business operations. Facilitate root cause analysis and contribute to the development of preventive measures.
• Change and Release Management: Collaborate with the change management and release management teams to ensure smooth deployment of application changes and releases. Review and approve change requests, assessing potential impact on application support.
• Vendor Management: Manage relationships with third-party vendors and service providers involved in application support. Evaluate vendor performance, negotiate contracts, and ensure compliance with service level agreements.
• Continuous Improvement and Best Practices: Identify opportunities for process improvement and operational efficiency. Implement best practices and industry standards to enhance the quality and effectiveness of application support services. Stay updated with emerging technologies and trends in application support.
• Budget Management: Develop and manage the budget for the application support function. Monitor expenses and ensure cost-effective delivery of support services. Identify and justify investments in tools, technologies, and resources to improve support capabilities.
• Risk and Compliance: Ensure compliance with security, privacy, and regulatory requirements in the context of application support. Identify and mitigate risks related to application availability, performance, and data integrity.

Knowledge, Skills, and Attributes:

• Strong understanding of application support processes, methodologies, and best practices.
• Excellent leadership and people management skills, with a track record of building and developing high-performing teams.
• Experience in managing support for enterprise-level applications, preferably in a complex and dynamic environment.
• Strong collaboration and stakeholder management skills to work effectively with cross-functional teams and senior management.
• In-depth knowledge of incident management, problem management, and change management practices.
• Familiarity with ITIL framework and IT service management principles.
• Excellent communication and interpersonal skills, with the ability to communicate complex technical concepts to non-technical stakeholders.
• Strong analytical and problem-solving skills, with the ability to assess situations, make decisions, and drive problem resolution.
• Experience in managing vendor relationships and contracts.
• Familiarity with budget management and financial acumen.

Academic Qualifications and Certifications:

• Bachelor's or master's degree in Computer Science, Information Technology, or a related field.
• Relevant certifications, such as ITIL Foundation or PMP, are beneficial.

Required Experience:

• Extensive experience in application support, including leadership roles with increasing levels of responsibility.
• 10 + years experience in application support management

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Job Description

The Senior Cisco Network Engineer is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure Network service stability for our client’s business operations.

The Senior Cisco Network Engineer is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices.

Applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.

Able to communicate clearly at all levels, especially within a pressurised environment. Able to articulate technical issues or changes which are fed into live feedback sessions, in particular with regards to major incident investigations.

Key Roles and Responsibilities:

• Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational
• Perform necessary checks, adjust monitoring tools in terms of proactive ability and respond to alerts
•  Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail.
•  Assist in analyzing, resolving, and escalating support calls
•  Investigate third line support calls assigned and identify the root cause of incidents and problems
•  Report and escalate issues to 3rd party vendors if necessary
•  Provide onsite technical support to clients and provide field engineering services to clients
•  Monthly incident / request trending to facilitate improvement in service quality
•  Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
•  Proactively identify opportunities for work optimization including opportunities for automation of work

Knowledge, Skills, and Attributes:

• Ability to communicate and work across different management levels, cultures and social groups
• Ability to plan activities and changes well in advance, and takes into account possible changing circumstances
• Ability to maintain a positive outlook at work
• Ability to work well in a pressurized environment
• Ability to work hard and put in longer hours when it is necessary
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
• Ability to adapt to change
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey

Academic Qualifications

• Advanced Network related diploma, degree, or relevant qualification (or demonstrated equivalent work experience)

Required Experience:

• 5 Solid years of networking experience
• Experience required in Network Engineering function within a medium to large ICT organization
• Experience of delivering services in an outsourced landscape
• Working knowledge of ITIL processes
• Experience working with vendors and/or 3rd parties
• Up to date and relevant ITIL certification
• Cisco Certified Internetwork Expert - Routing and Switching (CCIE-R/S)
• Cisco Certified Network Professional - Wireless (CCNP-W)
• Juniper Networks Certified Support Professional - Enterprise Routing and Switching (JNCSP-ENT)
• JNCIA Security
• Certified Partner SE - WAN Optimization
• Riverbed Certified Solutions Professional - WAN Optimization (RCSP-W)
• F5 Certified Technology Specialist Local Traffic Management (F5-CTS-LTM
• Bachelor’s degree in information technology or related field of study with a network engineering focus.
• Relevant certifications, e.g. ITIL
• CCIE (Cisco), CCNP (Cisco), JNCIE-ENT (Juniper), Network+ (CompTIA), WCNA (Wireshark)

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Working at NTT

The primary responsibility of the ServiceNow Engineering Manager is to collaborate across technology groups and business units to contribute to the integration, enhancement and general direction for Service Management platforms used within NTT. Their objective is to ensure the optimal functioning of business unit’s service infrastructure and platforms.

Technology expertise

They have excellent knowledge on ServiceNow platform design best practice which enables them to act as trusted advisors on optimal platform designs and the strategy that will meet business requirements. They take holistic views of such technology environments including hardware platforms, software add-on/developed applications, databases, operating systems and storage. They use client and business requirements to advise on the design, deployment and operation of platforms.

Specialisation knowledge

ITSM Platform Manager it is required to be a specialist in the ITSM platform and to integrate this expertise with their holistic platform architecture knowledge which may include collaboratively designing key components of the platform.

Platform architecture 

They are able to create strategies and solutions that define meta-architectural designs for complex solutions that will address issues such as styles, concepts, mechanisms, modularity, scalability and principles that combine to formulate the architectural vision for a specific environment. They apply design methodology principles in a logical and scientific manner to perform a detailed analysis of business requirements to create and build highly scalable platform components and data processing infrastructure. These designs provide holistic views, but also contain the details of the components and interconnections between components. The ServiceNow Engineering Manager will create, implement and continually refine the infrastructure strategy for platform design, integration and interoperability. ServiceNow Engineering Managers are knowledgeable on how specific platforms are deployed in line with the internal methodology frameworks and approved industry best practices. They will be able to apply these frameworks and best practices to their designs and they will also be responsible to contribute advice on improving methodology.

They have knowledge of project management principles and they ensure that projects are executed accordingly. They ensure that technology projects fit the organisation’s technology infrastructure and business strategy.

Client engagement. They display an excellent client service orientation and strive for client satisfaction. They are good at preparing and presenting their solutions and they can convince and persuade internal stakeholders of the right course of action. 

Vendor engagement 

They interact with vendors as required to obtain full knowledge of vendor roadmaps, new developments and new product offerings. Where required they will collaborate with Technology Manager to obtain deep insight into vendor offerings. They collaborate and include vendors in solution design when required, creating win-win scenarios for the different parties.

People management

These individuals take responsibility for the management of a team of ServiceNow developers, business analysts and ensure employees reporting to them are engaged and understand their career opportunities, by taking responsibility for the development and training of their direct reports. They ensure that their team is rewarded and remunerated according to their performance.

Behavioural skills

The ITSM Development Manager demonstrates the ability to collaborate and work with multiple stakeholders and work successfully with teams to achieve their goals. They display an understanding of the business needs and expectations and the ability to consistently deliver a quality solution that meets client and business requirements. They display excellent analytical and problem solving ability with strategic thinking and leadership skills. They have excellent verbal and written communication skills.  They display good attention to detail and a strong orientation towards ensuring client satisfaction and technical delivery. They are able to provide technical leadership and mentor more junior staff to deliver a high quality solution.
Requirements: Education, Training and Experience 

• Bachelor’s degree in Computer Science, Information Systems or related technical discipline
• 10+ years’ experience in Platform Development
• 8 years’ experience within the ServiceNow ITSM related environment
• ServiceNow Certifications;
• ServiceNow Certified Implementation Specialist (ITSM - required)
• ServiceNow Certified System Administrator (preferred)
• ServiceNow Technical Architect certification (preferred)
• Strong technical background within platform architecture working on industry-leading scalable software
• Prior experience leading a team

Skills and knowledge

• Excellent knowledge on platform design best practice
• Knowledge of project managements principles
• Display excellent analytical and problem solving ability and solid object-orientated design and implementation skills
• Good verbal and written communication skills that are presentable and display the ability to work with a variety of internal stakeholders
• Strong organisational skills, including the ability to appropriately assign skills to various diverse audiences
• Strong analytical, diagnostic and problem solving skills
• Ability to lead by example
• Ability to perform well under pressure and meet deadlines

What will make you a good fit for the role?

Attributes

• Demonstrates the ability to collaborate and work with multiple stakeholders and work successfully with teams to achieve their goals
• Display and understanding of the business needs and expectations and the ability to consistently deliver a quality solution that meets client and business requirements
• Display good attention to detail and a strong orientation towards ensuring client satisfaction and technical delivery
• Able to provide technical leadership and mentor more junior engineers and developers to deliver a high quality solution
• Strong ability in portfolio construction and related tools
• Proven experience in managing large scale project from conception to deployment
• Ability to operate effectively in a high-tempo, high-pressure environment
• Must be highly organised with great attention to detail

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Working at NTT

The Intelligent Customer Experience practice at Dimension Data is focused on building scalable cloud solutions within the customer experience landscape. This includes including in Gen AI, automation and Data and Analytics into CX solutions to allow our clients to differentiate themselves in the market. 

The ICX team is looking for a DevOps engineer to join the cloud team to help deliver cloud solutions to our clients. A DevOps engineer works with the rest of the delivery team to build out complex code builds to achieve the desired functionality required. The delivery of features is done by using Agile methodology. The DevOps engineer would be involved in the entire Agile delivery of each feature which includes build, test, release, and hyper care.  

Key Role and Responsibilities:  

• Working with the Technical Business Analyst to gather design requires for the unique features  
• Working with your Product Owner to keep customers up to date with the progress of your delivery as well as to communicate and demo solutions to customers  
• Build out automations and applications using infrastructure as code  
• Working with the QA testers to ensure that your feature is working as expect  
• Being available to support customer solutions during your dedicated time 

What will make you a good fit for the role?

Required Experience and Skills:

• The candidate must have experience in coding automations or applications in Python or Java Script 
• Experience in working with AWS would be beneficial 
• Experience of Amazon Connect Service would be beneficial 
• The candidate must have experience in Agile delivery streams 
• The Candidate must have experience in delivering code through a code lifecycle (Dev,Test,Release)
• The Candidate must be a critical thinker and work well within a team

Required Degree: 

• Computer Science 
• Computer Engineering 

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Working at NTT

The service desk agent is the first point of contact for clients and vendors, accountable for taking calls, chat requests, or tickets and handling resulting incidents or service requests applying standard operating procedures, in line with expectations of the role.

Key Roles and Responsibilities:

• Serve as the first point of contact for customers seeking technical assistance
• Log, diagnose, research, and resolve tier 1 technical issues.
• Effectively advise and assist customers on appropriate action.
• Provide accurate information on IT products and services.
• Direct unresolved issues to the next level of support personnel.
• Identify and escalate situations requiring urgent attention.
• Maintain the highest possible level of customer service.
• Researching of new Technologies and doing a Technical due Diligence
• Managing and troubleshoot network events logged to the ITSM platform
• Technical understanding of entire MS Suite of Products and Azure Cloud platform
• Technical understanding of Active Directory and Exchange online
• Ability to work in 24X7 shift structure, based on a defined roster
• Fluent in French

Academic Qualifications and Certifications:

• Matric and relevant IT Diploma or certificates, or demonstrated work experience
• A+ or N+ / MCSE (advantageous) / Azure Fundamentals / CCNA
• ITIL Foundation certification (advantageous)

Required Experience:

• 1 - 3 years' work experience
• Demonstrable related work experience in a similar environment is preferred

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Job Profile Summary
Manages the development and implementation process of a company’s products and services.
Coordinates departmental or cross-functional teams, focused on delivering new or upgrading existing products.

Monitors the project from initiation through delivery including planning and directing schedules and monitoring budget/spending.

Working at NTT

The Scrum Master guides and coaches the organization and team in the use of scrum / agile practices. They boost the effectiveness of teams by managing key technical programs, championing delivery success and operationalizing underlying processes to make development teams hum effectively. Scrum Masters resolve impediments, monitor and have control over the scrum processes and meetings.

Key Roles and Responsibilities:

• Manage key technical programs, tracking and communicating commitments, dependencies and risks.
• Champion delivery success throughout the team and champion the early delivery of incremental benefits.
• Ensure deliverables from team will form an integrated program solution.
• Collaboratively identify and synchronize project interdependencies across multiple teams.
• Ensure the program benefits remain viable throughout the program, communicating status and date changes and actively manage dependencies.
• Assist product teams in making realistic commitments whilst communicating with business stakeholders.
• Navigate changes and risks that affect the programs.
• Facilitate effective resource allocation across the programs.
• Evangelize Scrum and Agile Development best practices throughout the company.
• Run cross-functional programs and projects.
• Coordinate and track leadership team projects and quarterly goals and assist in defining and maintaining accurate goals and metrics for success.
• Promote, define, refine and enforce lightweight processes that fit our Agile software development culture and values.
• Serve as a point of contact for geographically distributed teams.
• Coach/Mentor Product Dev Managers and Team Leads on relevant project management practices.
• Knowledge,

Skills and Attributes:

• Ability to recognize the importance of working through others within the team through engaging and empowering others to use as much of their own capabilities as possible, thereby fostering trust and high energy to succeed.
• Drive and energy to get the job done.
• Ability to lead and demonstrate value-add principles to a team.
• Excellent communication skills, both written and verbal.
• Assertive with the ability to come up with solutions to critical situations.
• Ability to make timely decisions and take calculated risks.
• Knowledge of other Agile approaches: XP, Kanban, Scrum, eXtreme Programming (XP) etc.
• Applicable knowledge of the technologies used by the team.
• Broad knowledge of software industry and technology trends.
• Ability to coordinate large teams with cross-functional dependencies.
• Proactive and organized with the ability to work in a fast-paced, team environment providing consistent, high-quality output.
• Enthusiastic and demonstrates positive and high energy that inspires others to constancy achieve their goals.
• Ability to lead the team to self-organization.
• Ability to embrace diversity and highly receptive to new ideas and people who are different, and constantly searching for new knowledge and new ideas and willing to learn better ways of doing things.
• Ability to facilitate discussions to allow the team to consider alternative solutions or approaches and bring disagreements out into the open to help to manage them collaboratively.
• Ability to stimulate and relish change, adapt quickly and see change as an opportunity.
• Ability to think strategically and recognize the importance of long-term goals, as well as be committed to success.
• Takes full responsibility for the definition, approach, facilitation and satisfactory completion of medium-scale projects (typically with direct business impact and firm deadlines)

Academic Qualifications and Certifications:

• Relevant degree or equivalent with typically a minimum of 5 years of related experience.
• SAFe Scrum Master or SAFe Advanced Scrum Master certification.
• Other related certifications and/or training (for example - SAFe Devops, Implementing SAFe etc.).

Required Experience:

• Proven scrum master experience in an ICT environment, managing software projects and working with software development teams.
• Demonstrable experience in Scrum Management.
• Good knowledge of Agile concepts and principles.
• Proven experience as a coach and mentor in agile practices (Scrum, Kanban etc.).
• Experience with contemporary software development methodologies.
• Awareness and experience with widely successful Agile techniques: User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games.

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Responsibilities:

• Assist in the design, deployment, and administration of firewall solutions, including rule creation, modification, and optimization.
• Collaborate with senior engineers to monitor and analyse network traffic, identify security vulnerabilities, and implement appropriate measures. Participate in the management of security devices, such as firewalls, intrusion detection systems (IDS), and virtual private networks (VPNs).
• Conduct regular audits and assessments of network security infrastructure to ensure compliance with industry standards and best practices.
• Support incident response activities, investigate security incidents, and contribute to the development of incident handling procedures.
• Stay up to date with the latest trends and advancements in network security technologies and assist in evaluating their potential impact on the organization.
• Provide technical assistance to internal teams and clients, offering guidance and troubleshooting support related to network security issues.
• Collaborate with cross-functional teams to contribute to the development and implementation of security policies, procedures, and guidelines.
• Participate in knowledge sharing activities, including documentation, training sessions, and mentorship, to enhance the team's overall capabilities. Demonstrate a commitment to continuous learning and self-improvement by pursuing relevant certifications and staying informed about emerging security threats.

Requirements:

• Bachelor's degree in computer science, information security, or a related field (or equivalent practical experience).
• Basic knowledge of network protocols, TCP/IP, routing, and switching.
• Familiarity with firewall concepts, including access control lists (ACLs), NAT, VPNs, and stateful inspection.
• Understanding of network security principles, such as authentication, authorization, encryption, and intrusion detection/prevention.
• Strong problem-solving skills and an analytical mindset to identify and resolve security issues.
• Excellent communication skills to effectively collaborate with team members and clients.
• Ability to adapt and thrive in a fast-paced, dynamic environment while managing multiple priorities.
• Demonstrated commitment to continuous learning and professional development.
• Relevant certifications, such as CompTIA Security+, Cisco CCNA Security, or Palo Alto Networks Certified Network Security Engineer (PCNSE), are a plus

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Working at NTT

Key roles and responsibilities:

• Define and maintain the MDM vision, roadmap, and governance framework.
• Drives global process standardization, transactional efficiency, organizational capability, process performance and a prioritized roadmap of all global Master Data Management processes incl. change control for Master Data Management processes
• Define and implement the global Master Data Management process roadmap to deliver targeted business benefits and ease of process use for the end user.
• Oversee the design, development, testing, and deployment of the MDM solutions and integrations.
• Collaborates with key stakeholders to deliver new services where appropriate. 
• Provides stewardship to assure that quality, operating, financial, and customer satisfaction objectives are achieved.
• Designs process and key performance indicators for the global Master Data Management processes.
• Define and implement KPIs and performance measures associated with the Master Data Management process. Lead benchmarking activities and continuous assessment of global process performance measures, driving measurable improvements in the process over time. 
• Provide insights into shaping policies and instructions related to Master Data Management process and institute process improvements to drive improved adherence to policies.
• Monitor and measure the MDM performance and quality indicators and report on the MDM value and outcomes.
• Identify and resolve the MDM issues and risks and escalate them as needed.
• Provide guidance and support to the MDM team and foster a culture of collaboration and continuous improvement.
• Communicate and educate the business users and stakeholders on the MDM principles, processes, and benefits.
• Stay updated on the MDM trends, best practices, and technologies and recommend improvements and innovations.
• Provide process expertise for shared service migrations, business integrations including M&A activities.

Reporting relationships:

• Reports to: SVP Global Process Owner
• Interlocks: VP Global Process Owner
• Interlocks: Group and regional functional leaders, service providers teams
• Direct Reports: MDM Team

Qualifications:

• Bachelor's degree in Business, Information Systems, or related field.
• Minimum 5 years of experience in MDM, data governance, data quality, or data management.
• Beneficial - Six Sigma Black Belt

Key experience and skills:

• Proven track record of leading and delivering successful MDM projects and programs.
• Strong knowledge of the MDM concepts, methodologies, and tools.
• Experience with various MDM domains, such as customer, product, supplier, or reference data.
• Experience with various MDM architectures, such as registry, hub, or hybrid.
• Experience with various MDM platforms, such as SAP, Informatica, IBM, or Oracle.
• Excellent communication, presentation, and interpersonal skills.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to work independently and collaboratively in a fast-paced and dynamic environment.
• Demonstrated experience working in a cross-functional global environment.
• Stakeholder management experience with ability to influence and persuade key stakeholder and to constructively deal with conflicts.
• Demonstrable experience of executing process transformation initiatives or projects ​

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Working at NTT

Key Roles and Responsibilities:

• Be accountable for ensuring the availability, optimal overall performance, and usability of the Atlassian systems.
• Provide a service to internal business users, ensuring that the Atlassian services always remains both functional and available, through proactively identifying, investigating, and resolving technical incidents and problems related to the platforms and applications.
• Prompt issue resolution with Confluence in coordination with other admins, partner teams and Atlassian premier support
• Configuration, maintenance, and administration of Atlassian products (Confluence)
• Become the primary administrator and subject matter expert for Atlassian technologies, including but not limited to plugins administration, installations, upgrades, migrations, integration, user and permissions management.
• Engage with user community to understand how they are using Confluence and generate documentation and provide training to ensure global teams are using platforms effectively.
• Collaborate with business partners, external vendors, and the extended IT team to gather requirements for new implementations and craft and deliver solutions
• Assist with consolidation of instances (as necessary / if required)
• Build scripts, as needed, to improve operational processes and procedures.
• Actively participate in any assigned tasks and/or projects relating to the technology and meet agreed timeframes
• Provide advice and assistance to users to resolve basic queries and ensure the applications capabilities are well understood by the business
• Evaluate and manage the usage of Atlassian add-ons to meet team and business needs
• Devise, test, and deploy integrations between Atlassian products and other internal toolchains

Knowledge, Skills and Attributes:

• Strong people interaction and collaboration capability
• Technical understanding of development and platform engineering
• Customer centricity
• Highly focused on outcomes
• Highly Organized and planned individual
• Self-starter and self-managed
• Excellent communication skills

Academic Qualifications and Certifications:

• Related experience with a Bachelor’s or equivalent degree
• Relevant Confluence experience or equivalent certification is required
• Relevant DevOps certifications will be beneficial
• Agile related certifications preferable.

Required Experience:

• 3+ years of experience as an IT Systems Administrator/Engineer
• 3+ administering and supporting Confluence.
• Experience integrating Confluence with third-party tools and plugins
• Experience with Linux or other Unix system administration.benefical
• Understand basic database administration and competency in writing SQL queries, preferably Postgres database