Latest Job Vacancies at The South African Broadcasting Corporation (SABC)

PURPOSE:

•  This position is required to ensure efficient and effective management and utilization of resources, people and operations of TV Graphics, in order to timeously deliver a high quality graphic animation and elements for broadcasting, and deliver on client needs and requirements.

DUTIES AND RESPONSIBILITIES:

DEVELOPMENT AND IMPLEMENTATION OF STRATEGY

• Implementation of strategical needs to enhance and promote technology infrastructures and customer user requirements and specifications
• Formulation of user requirements and specifications, business case/s to address the functional requirements to sustain infrastructures, address customer and operational needs and develop new facilities
• Accurate monthly and quarterly reporting on achievement of business objectives.

BUSINESS OPERATIONAL EFFICIENCY

• Complete budget as per required format & guidelines
• Investigate & explain budget variances on monthly basis
• Control operational expenses within approved budgets
• Meet required KPA % of agreed targets
• Achieve above average rating on SLA
• Confirm that products, processes, practices & equipment in line with SABC technical & operational broadcast standards
• Achieve agreed % of utilization of Human resources and Facilities
• Provide effective, 360° communication, in order to ensure an informed staff complement including monthly one-on-one sessions
• Monitor submission of fault reports to customers as per Company standard
• Report monthly on deliverables, non-conformance & flagging of potential risks
• Manage completion of project on-time and within constraints
• Project handover & commissioning in accordance with Company standards
• Liaise with Technology Manager, to ensure timeous maintenance and repairs of equipment, resolving any technical faults and the acquisition of new equipment
• Monitor product delivery compliance in according with EBU standards & 5-point grading scale and television Graphics standards (High Definition)
• Address section facilities functional & shortfalls
• Continually monitor and assess technical equipment and facility performance, in order to ensure optimal delivery of services
• Monitor and adopt workflow efficiencies & processes changes

GOVERNANCE, RISK AND COMPLIANCE

• Develop and review the departmental Business Continuity plans
• Management of fix asset and disposal of assets in accordance with Company Procedure
• Manage compliance to OHS safety requirements and SABC Company Policies and Procedures
• Resolve and implement internal /external audit recommendations
• Compile and review departmental SOP’s & Workflows annually
• Develop and update/input TV Graphics Risk Management Plan and mitigation
• Ensure adherence of Project Management and Capex Manual execution
• Evaluate effective and efficient reporting of project deliverables in accordance with time, budget, quality and client specifications
• Ensure compliance with all relevant SABC policies and procedures
• Ensure compliance with all relevant SABC Internal Controls

STAKEHOLDER MANAGEMENT AND CHANGE MANAGEMENT

• Identify stakeholders that the SABC need to forge relationships with and submit to direct line report when required.
• Hold three quarterly meetings with clients and monthly meeting with direct reports to enhance trust and credibility through collaboration and partnership
• Agreed % of rating on SLA

LEADERSHIP AND PEOPLE MANAGEMENT

• Comply with performance management and contract with direct reports before the deadline according to policies and procedures
• Formal reviews conducted per employee and documented by Quarterly
• Provide individual coaching, counselling and mentoring conducted on an ongoing basis to meet individual needs
• Improve  measured productivity as per set/agreed target

INHERENT/MINIMUM REQUIREMENTS:

QUALIFICATIONS

• Diploma in Digital Design/Graphics Design (Minimum NQF L6)

EXPERIENCE

• At least 4 years relevant experience within broadcast environment of which 2 year in supervisory capacity

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MAIN PURPOSE OF THE POSITION

Reporting to the Head: Marketing , the incumbent is responsible for showcasing and building SABC Mother Brand and sub-brands through strategic, identified Events and Brand Experiences to build brand affinity for increased audience share.

DUTIES AND RESPONSIBILITIES

DEVELOPMENT AND IMPLEMENTATION OF STRATEGIC PLAN

• Develop and implement effective events and branding strategies in order to continuously improve the image of the SABC and build brand affinity.
• Oversee the development, implementation, and evaluation of the News brands and PR strategy in line with the overall corporate marketing strategy.
• Cascade strategy to the teams.
• Provide direction to the teams to implement the strategy.
• Review and Report on the achievement of business unit objectives.
• Oversee and implement events and brand experiences for SABC brands to meet agreed upon objectives.

BUSINESS OPERATIONAL EFFICIENCY

• Create SABC-Owned major annual events
• Support all sub-brands with events, brand experiences as and when needed.
• Together with Head of Marketing Marketing identify opportunities within the overall Corporate Affairs and SABC Marketing strategies to bring brands to life through events and brand experiences.
• In consultation with the News platform, lead the development, execution and evaluation of a range of national platform campaigns.
• Manage the application of the brand across corporate internal partners as well as external partners
• Manage all tours events to the SABC
• Work closely with SABC Marketing Manager Special Campaigns and to identify and develop a succinct Events and Brand Experiences strategy and implementation plan for each fiscal cycle.
• Work closely with all SABC Marketing managers and Stakeholder Relations to identify key events, brand experiences and partnerships to amplify SABC Mother and associated brands, including internal comms manager.
• Guided by Manager Corporate Brand Marketing ensure cohesive support for all Sponsorship propositions to ensure SABC Brand/s is/are well represented from a events and brand experiences perspective.
• Keep up to date with global and local trends in the eventing and brand experiences sphere to ensure delivery of cutting edge and succinct events.
• Work with Digital Manager and Social Media Manager to ensure key digital and social media elements are always included in events and brand experiences.
• Order, manage and keep detailed inventory of SABC branding as per overall strategic and project requirements.
• Develop and manage a database of preferred events and activations vendors and suppliers.
• Provide strategic input and direction during annual planning cycle to ensure events and brand experiences are planned and budgeted for.
• Provide comprehensive post event reports to track against deliverables and use results for future planning.
• Continually report and provide feedback to Head of Marketing on the performance of the department via status meetings, monthly and quarterly reports.
• Ensure tight budget controls are in place for all special campaigns, sponsorship and partnerships as well as trade exchanges.
• Ensure all relevant Supply Chain Management, Events and Hospitality and other policies are adhered to during the execution of duties on a day-to-day basis.

GOVERNANCE , RISK AND COMPLIANCE

• Monitor and report on operational risk and compliance matters
• Implement internal control measures to ensure good governance.
• Manage risks to protect organisational integrity, create value, prevent financial loss and ensure compliance with applicable policies and legislations. 
• Develop and provide input into policies to ensure good governance
• Implement execution internal risk audits identified and address gaps.

STAKEHOLDER MANAGEMENT

• Foster relationships with  all relevant stakeholders through  collaboration to achieve  business objectives
• Liaise with Marketing agencies to commission and implement brand campaigns
• Create a cross functional communication with relevant stakeholders i.e. Market Intelligence on audience and market trends

PEOPLE MANAGEMENT/LEADERSHIP

• Contract and manage the performance Management  in accordance with organizational policy and procedures
• Manage adequate staffing for workload and effective leadership (leave management)
• Effective briefing and communication with department staff.
• Guide, manage, motivate and develop direct reports within the department.
• Personal Development Plans (PDP) for all staff members
• Provide direction on the retention and attraction of staff
• Individual coaching and mentoring conducted on an ongoing basis to meet performance needs
• Oversee employee relations to ensure conducive and productive working environment

INHERENT/MINIMUM REQUIREMENTS

QUALIFICATIONS

• A National Diploma or Degree in Marketing or relevant  qualification

EXPERIENCE

• 7 years’ experience within a classical, brand-building environment with at least 4 years’ experience on a management level in a marketing environment.

KNOWLEDGE

• Understanding of the media/entertainment/events/brand experiences/activations environment.
• Availability to work long and unusual hours over weekends as per requirements of events calendar.
• Excellent communication (verbal and written) and interpersonal skills.
• Computer literacy in MS environment (Word, Excel, PowerPoint) as well as digital environment.
• Ability to build and maintain relationships.
• Ability to manage both downward (staff) and upward (SABC Stakeholders and Governance structures).
• Ability to build relationships with SABC talent.
• Able to effectively and quickly solve problems and take decisions.
• Able to produce detailed briefs and project plans in which objectives are clearly defined and action steps for achieving them are clearly specified.
• The ability to establish clear priorities; schedule activities to ensure optimum use of resources; monitor performance against objectives.
• Ability to proactively and responsibly manage a budget.
• Excellent project and people management skills.
• A result driven, solution orientated and focused individual with the ability to successfully lead, manage and motivate both internal and external supplier teams
• Passion and drive for events and brand experiences, constantly analysing trends and sharing best practice and case studies.

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Main Purpose of the Position:

To lead, guide and provide editorial direction to the isiXhosa and English radio production team to deliver compelling and incisive news bulletins in accordance with SABC News and Current Affairs’ editorial objectives and the public mandate.

Key Accountabilities:

• Lead the isiXhosa and English team in identifying and selecting stories and in compiling rundowns (running orders) in accordance with SABC News and Current Affairs’ editorial objectives and the public mandate.
• Lead effective and creative brainstorming sessions to determine content breadth and quality.
• Work within tight deadlines to identify news stories appropriate for the target audience.
• Manage and direct staff to write and process news stories timeously.
• Ensure the overall quality and accuracy of news content, language context, style, and tone.
• Ensure compliance with SABC News and Current Affairs’ ethical, editorial and production standards.
• Optimise news impact with illustrative, audiovisual and appropriately contextualised scripts, including for digital / social media.
• Advise on the best stories to lead news bulletins and update stories as new information becomes available.
• Keep up to date with all reporters and brief the team on the latest news developments.
• Ensure a balance in news bulletin stories and address gaps as soon as possible.
• Supervise the performance of the team and give constructive feedback on stories and bulletins delivered timeously.
• Continually communicate with relevant editors to find further newsworthy angles and follow-ups.
• Liaise with technical support regarding the specific delivery of news items and bulletins.
• Assist bulletin writers / readers with accurate news reading delivery and pronunciation.
• Submit daily production reports to the line manager and indicate problems requiring attention, including solutions.
• Together with the line manager, process leave applications and check impact on rosters and required ICASA / radio station output.
• Compile monthly roster for the bulletin desk and ensure adequate staffing.
• Communicate with platforms on structural changes, including time slots and bulletin durations.
• Lead productive and creative editorial team sessions to determine appropriateness of editorial content for bulletins.
• Ensure that news content meets the highest editorial and linguistic standards as per the SABC Editorial Policy.
• Be alert to any content that may require audience advisories, warnings and disclaimers and ensure that these are read prominently prior to airing the story concerned.
• Assign writing and production responsibilities to the team members.
• Adhere to the SABC Editorial Policies and to the BCCSA and Press Council codes.
• Provide input in the development of Standard Operating Procedures (SOPs), and also implement and monitor them.
• Implement the SABC’s Performance Management System in accordance with policy, procedures and deadlines.

Requirements:

• National diploma / bachelor’s degree in journalism, media studies, communication or relevant equivalent qualifications.
• 6 years’ proven experience in the editorial and writing environment, two of which must be in a supervisory capacity.
• isiXhosa and English proficiency and fluency, including exceptional writing, reading, translating and speaking skills.
• Understanding of all legislation, regulations and policies impacting broadcasting.
• Knowledge and understanding of radio and digital news production processes.
• Exceptional journalistic and editorial acumen.
• Ability to work under pressure and perform outstandingly to tight deadlines.
• Extensive knowledge of the relevant systems and broadcasting operations.

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MAIN PURPOSE OF THE POSITION

Develop and implement SAP enhancements and new functionalities in line with business requirements and best practice.

KEY ACCOUNTABILITIES

• Responsible for the SAP Netweaver applications development in ECC, BW, and Enterprise Portal / UI5 Portal.
• Design, build and test custom SAP technical solutions based on business requirements using ABAP OO, SAP UI5, SAP Fiori, SAP Web Dynpro and Dialog programmes.
• Full life-cycle SAP implementation including all custom reporting, interfaces, enhancements, forms, workflows (RICEFW) and portal configuration.
• Interface development and support using HTTP, XML, SOAP, Web Services, RFC, IDOCS and ABAP.
• Code, test and document ABAP enhancements for all SAP modules.
• Support of development requirements in the following SAP modules: FI, HCM (incl. payroll), MM, SD, PS, PM, Travel, CO, any other SAP module implemented at the SABC.
• Responsible for troubleshooting and debugging of the SAP system.
• Facilitate continuous business improvement.
• Facilitate design sessions with SAP Functional Leads and business process owners in order to ensure best practice enhancements/implementations.
• Ensure proper technical impact assessment of all risks and issues and changes to scope, requirements or design. Provide advice on any avoidance, mitigation or remedial actions required.
• Ensure that development projects take full account of and correctly interface with existing systems, infrastructure and enterprise architecture.
• Ensure that all aspects of the developed software meet requirements and are in line with the agreed design e.g. data, user experience, architecture, security, quality & operations.
• Ensure adherence to internal development standards as well as global best practices.
• Provide documentation to manage handover activities so that software can transition smoothly from development into test and production environments.
• Adhere to the team’s quality objectives. Monitor and take responsibility for unit test coverage and completion to minimise defects in subsequent testing / production.
• Commit to the delivery of high-quality solutions. Ensure that development is carried out in accordance with agreed quality standards and procedures and that all new development goes through an appropriate testing process.
• Focus on customers and their requirements. Establish and maintain effective working relationships with customers, colleagues, senior management and software users to enhance design, development, deployment and maintenance activities.
• Proactively keep abreast of industry developments, skills and technologies and share information, ideas and best practice with other development team members and ERP COE to improve skills and avoid single points of failure.

QUALIFICATIONS AND EXPERIENCE

• Programming diploma / degree or relevant qualification (NQF level 6/7
• Certification: SAP ABAP Developer
• Minimum of 7 years’ SAP ABAP development experience of which a minimum of 3 years should have been in a support environment
• Experience in SAP Fiori implementation - advantage
• Completed SAP ABAP Academy – advantage
• Certification in other SAP modules – advantage
• Good understanding of key business processes and integration points – advantage

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Closing Date: 14 September 2023

MAIN PURPOSE OF POSITION

Reporting to Regional Operations Manager: To ensure the smooth running of the office of the ROM and daily activities through the effective and efficient management of the office in accordance with the requirements.

DUTIES AND RESPONSIBILITIES

OFFICE MANAGEMENT

• Establish and maintain good relations with all staff, management, and stakeholders
• Planning, organising and scheduling the Regional Operations Manager diary including electronic diary management, scheduling of meetings and calendar events.
• Manage changes, actions and reminders
• Ensure that all correspondence for noting and approval by the Regional Operations Manager is administered timeously
• Coordinating and monitoring of the office resources to ensure that all is in working order.
• Effective handling of client complaints and enquiries.
• Ordering stationery, and any consumables required by the office of the Regional Operations Manager
• Co-ordinate meetings with internal and or external stakeholders.
• Management of all office expenses.
• Provide support to the office of the Regional Operations Manager inclusive of administration and logistical support.
• Attend to any outstanding actions resulting from meetings arranged and/or attended
• Coordinate the timeous receipt of minutes, meeting agendas and any document packs for these meetings.
• Screening all calls to the office of the Regional Operations Manager and connects or redirect as necessary.

LOGISTICAL ARRANGEMENTS

• Processing of information on the system for approval.
• Arranging and coordinating of all special events/ functions/ seminars/ conferences/ workshops.
• Coordinating all logistical arrangements (including flights, car hire, accommodation etc.).

DOCUMENT MANAGEMENT

• Timeous and accurate preparation and management of documentation
• Effective management of the filing system to ensure easy retrieval of information and all records.
• Ensuring that all sensitive documents and or information are managed appropriately.
• Ensuring effective processing of documents in-and-out of the office of the Regional Operations Manager and implementing an effective document follow-up and/or tracking system.

MINIMUM REQUIREMENTS AND EXPERIENCE

• National Diploma in secretarial/administration or any other equivalent tertiary qualification.
• 3 years’ experience as a secretary/administrator or similar role.

 KNOWLEDGE:

• General knowledge.
• Computer literate - Microsoft Office and in particular Excel, Word and Powerpoint, SAP (preferred but not critical), the Internet etc.
• Creativity and innovation.
• Proactive and action-orientated.
• Establish and maintain good relationships.
• Good written and verbal communication skills
• Attention to detail.      
• Planning and organisation

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CLOSING DATE:  13 SEPTEMBER 2023

Main purpose of position

• To ensure sound financial and administrative processes are provided to enable the effective day-to-day operations of the station.

Key Accountabilities

• Provide support to management and accurately capture discussions around the development and implementation of the channel’s business strategy.
• Capture ALL strategic documents of the station and file them accordingly.
• Plan, organize and control administrative activities pertaining to the specific area of operation.
• Prepare participants for strategy engagements – create templates, guidelines, and briefs.
• Manage the value chain around sourcing of new freelance contracts
• Processing of freelance payments.
• Processing of supplier payments.
• Facilitate travel bookings, process S&T and KM claims for reimbursement for staff and management team.
• Handle general queries relating to payments and administration of the station.
• Co-ordination of station manager’s diary - internal & external meetings.
• Timeous and accurate preparation and management of documentation.
• Development and effective management of a filing system - electronically and manually to ensure easy retrieval of information and all records.
• Ensuring that all sensitive documents and or information are appropriately secured.
• Draft memos, minutes and monthly reports.
• Arrange venues and refreshments for meetings.
• Accurately taking minutes and ensuring accurate typing of all correspondence and proof reading of official documents in a professional manner
• Coordination of meeting, farewell, workshops, refreshment and venues.
• Coordinate the station visits and direct them to the destinations.
• General office administration
• Adhere to SABC policies and procedures.
• Assist in the development of and ensure implementation of Standard Operating Procedures (SOP).
• Respond to risk imperatives to protect organizational integrity, create value, prevent financial loss and ensure compliance with applicable policies and legislations.
• Compliance with OHS requirements.
• Attend to internal and external customers/clients queries/ complaints
• Determine and serve customers/clients’ needs
• Work in conjunction with all radio station units’ objectives.
• Communicate with internal and external stakeholders
• Contract on the SABC’s Performance Management System in accordance with the organizational policy and procedures
• Be a team player and be able to give leadership to the team when required
• Coach and mentor junior team members (where applicable)
• Take part in employee relations campaigns to ensure conducive and productive working environment.

Requirements:

• Matric and Certificate in Office Management/Administration or equivalent qualification (NQF Level 5)
• 3 years’ experience in administrative role
• Proficiency in SAP system
• Basic understanding of broadcasting industry and media
•  Filing system development and management
•  Basic finance principles and PFMA understanding
• Minute taking
• Computer literacy (various office applications)
• Excellent communication (verbal and written)
• Customer Service orientated/focused
• Problem solving
• Planning and organizing
• Time management
• Data & trend analyses and interpretation

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CLOSING DATE: 13 SEPTEMBER 2023

Main Purpose of the Position

To generate and maximize sales revenue for the organisation across all the platforms to ensure achievement of revenue targets.

Key accountabilities 

• Achieve set targets by client within the given portfolio:
• Identify and exploit new business opportunities.
• Develop tailor-made sales opportunities and deals.
• Prepare and negotiate all sales deals including renewals and renegotiations within the parameters of the governance prescripts.
• offer a 360-degree solution across all platforms to address client’s needs.
• Package and sell alternative revenue opportunities.
• Develop innovative alternative opportunities.
• Compose business cases and agreements for all areas in Adventure sales.
• Educate client on all organisational platforms on a regular basis.
• Facilitate and understand analysis of competitive market in order to identify revenue opportunities.
• Conduct Informal research of all client’s groups in portfolio in order to understand needs, identify opportunities.
• Action client proposals to relevant media solutions not limited to a specific platform.
• Analyse and evaluate internal and external business in order to grow and maximise revenue.
• Obtain information to ensure thorough knowledge of client brand.
• Source and evaluate lost /dropped business to determine reasons in order to re-establish business.
• Facilitate and understand information to ensure thorough knowledge of own platforms.
• Liaise with internal stakeholders for potential mobile, trademark licensing and media for equity opportunities within programmes.
• Compile the quarterly reviews and negotiation documentation, on client history in preparation for reviews or negotiations.
• Provide feedback to Senior Management & Client on a monthly basis with regards to tracking of commitments
• Update clients through proposals and presentations regarding opportunities.
• Follow up on all correspondence from clients and adherence to deadlines.
• Compile all Submissions and Term Sheets within respective portfolios as well as manage the long form contract process.
• Update electronic contracts register/commitment book monthly.
• Sound administration as well as weekly and monthly status reporting
• Conduct a minimum number of client visits as agreed with respective line Manager.
• Develop and maintain effective working relationships with internal and external clients.
• Maintain after sales service by following up to ensure client satisfaction and future business within 48 hours.
• Prepare the Deal Evaluation, business case and secure approval.

Qualifications and experience

• National Diploma (NQF 6) in Sales, Marketing (Digital) Management, Media Studies, Communication Science, Business Management/Administration, Public relations and relevant qualifications
• 3 years’ experience in sales and marketing environment
• Understanding of digital media and OTT platforms
• Understanding of broadcasting policies
• Understanding of media industry
• Understanding of the organisational brands
• Computer literate (All Microsoft Packages)
• Knowledge of industry systems i.e Telmar and Ariaana
• Valid driver’s license & own transport.
• Communication (verbal and written)
• Customer Service orientated/focused
• Establish and maintain relationships at all levels
• Attention to detail
• Business acumen
• Leadership and strategic thinking
• Innovative, Proactive and action orientated
• Data & trend analyses and interpretation
• Negotiation
• Facilitation and presentation
• Problem solving
• Conflict Management
• Planning and organisation
• Work under pressure and multi-task

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CLOSING DATE: 12 SEPTEMBER 2023

MAIN PURPOSE OF POSITION

To develop, manage and execute against Sales strategy in order to increase market share and maximise revenue collection for the Organisation. 

KEY ACCOUNTABILITIES

• Ensure consistent achievement of the segments revenue targets.
• Lead and manage Account Executive
• Execute growth Sales strategy within segments
• Ensure end to end customer service
• Communicate and cascade Sales strategy to Account Executive 
• Identify any sales hindrances and find progressive solution
• Manage the migration and implementation of digitalisation within Account Executives
• Facilitate and draw up key account plans and ensure execution
• Establish pipe-line management and protocols in ensuring revenue generation delivery     
• Manage the Segment Unit operating budget in such a manner as to encourage cost containment.
• Ensure consistent achievement of revenue generation and market share growth objectives.
• Ensure sustainable and profitable growth
• Defend and grow commitment business opportunities
• Identify and exploit new business opportunities.
• Identify and pursue lapsed or lost business opportunities
• Drive optimal sell out of inventory against revenue target
• Ensure collaboration with other Departments to optimize sales objectives
• Set guidelines to ensure optimized utilization of marketing and pricing strategy
• Ensure effective marketing of Sales to maintain credibility and visibility.
• Ensure optimal utilization of research data to support decision making.
• Review and Report on the overall performance of the segments in line with objectives and targets
• Inculcate high performance culture and hold individuals accountable 
• Monitor, report on the operational risks and compliance.
• Implement internal control measures to ensure good governance and compliance with SABC policies and procedures.
• Oversee the management of Sales risks to protect organisational integrity, create value, prevent financial loss and ensure compliance with applicable policies and legislations.
• Monitor compliance in line with OHS Act.
• Review and implement Risk Management Plan in line with organizational  Risk Framework (COSO Model):
• Governance and Strategy
• Risk Mitigation Plan
• Formulate Internal Control
• Communications
•  Monitoring and Evaluation
• Monitor execution of internal risk audits and address gaps and provide execution of mitigation strategies.
• Evaluate all business plans against the Sales guidelines, policies and SOP’s.
• Resolve audit findings, when applicable and recommended
• Communicate with external and internal stakeholders, in order to ensure optimal delivery of Sales objectives
• Create and maintain cross functional communication with other Divisions
• Advance Company’s interest in all negotiations with external Stakeholders to maximise revenue generation
• Develop and Implement compelling and innovative client solutions
• Effective implementation of Performance Management System in accordance with organizational policy and procedures
• Ensure adequate staffing for workload, succession planning and effective leadership.
• Effective briefing and communication with departmental staff
• Personal Development Plans (PDP) for all staff members
• Provide direction on the retention and attraction of staff

QUALIFICATIONS & EXPERIENCE

• Matric
• 6 years’ Sales experience in Media Environment of which 3 should be on Supervisory Level.
• Proven past achievements in sales management, negotiation ability and relationship building
• Sales knowledge (pipeline management, target setting and team deployment)
• Business planning and complexity theory
• Budget management and forward scenario planning of cost and revenue budgets
• PFMA and relevant national treasury regulations
• Strategic management
• Management information systems
• Financial accounting standards
• Scenario planning and Trend analysis
• Understanding of the different role players within the broadcasting landscape
• Project management
• Understanding of applicable legislative frameworks and regulations
• Comprehensive understanding of business principles  relevant to sales management

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Closing Date: 12 September 2023

Reporting to Learning & Development Manager: To plan, facilitate, coordinate and implement learning interventions, workshops, seminars and conferences that contribute to business efficiencies and financial gain of the organization. To render learning and development support to business units and / or provinces with specific emphasis on the implementation and evaluation of learning interventions to support the achievement of divisional and organisational objectives.

DUTIES AND RESPONSIBILITIES:

DESIGN & DEVELOPMENT

• Collaborating with internal departments to develop training materials that achieve defined learning outcomes.
• Design and develop course materials and teaching aids that support content delivery
• Prepare training materials for training inclusive of Trainer guides & Learner guides for different delivery methodologies.
• Revising, modifying, and updating training materials
• Plan and implement an effective training curriculum.

ASSESSMENTS & MODERATION

• Analyse the report of completed training.
• Develop assessment guides, conduct assessments and moderation, whilst maintaining the principles of assessment and moderation.
• Conduct assessments based on pilot training content, and review developed content.
• Provide assessment; and moderation reports based on the intervention reviewed.

FACILITATION & COACHING

• Facilitation of training interventions via different learning methodologies.
• Present and deliver training effectively following andragogy principles.
• Conduct one-on-one coaching sessions focussed on training interventions
• Cultivate a learner led environment by supporting and developing workplace coaches, aligned to the 70-20-10 model. 
• Evaluate the delivery of the interventions by analysing learner feedback and monitoring the outcome of training sessions.

GOVERNANCE; ADMIN & RISK

• Ensure the proper execution of Training processes to mitigate risks to protect organisational integrity, create value, prevent financial loss and ensure compliance with applicable policies and legislations.
• Consolidation and implementation of the WSP.
• Effective management of  provider SLA’s and the budget.
• Identifying individual and organizational obstacles to learning and facilitating interventions.

INHERENT/MINIMUM REQUIREMENTS

QUALIFICATIONS

• Bachelor’s degree: Human Resources Development (NQF 7) or equivalent
• NQF L5/6 ODETDP (Vocational Qualification, an added advantage)

EXPERIENCE

3-5 Years’ Experience in Learning & Development. Experience and ability to design and deliver content on multiple platforms.

KNOWLEDGE

• Group Dynamics and Diversity understanding
• Ability to effectively influence people
• Understanding of the SABC mandate
• Interpersonal Skills
• Communication
• Ability to interact with senior management.
• Knowledge and understanding of SDA, NQF, NSDS, SAP, SAQA, NDP, HRDSA, and relevant SABC policies and broadcast legislation
• Operating knowledge of SETA’s and ETQA
• Excellent computer skills (MS packages, SAP)
• Effective report and business writing skills
• Professional customer service skills

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MAIN PURPOSE OF THE POSITION:

Provide effective and efficient software development, analysis, and maintenance to the SABC’s end users, to deliver an IT solution in support of business requirements. Maintain and improve the complex technical systems to ensure all employees have the technology they need to complete their work and the organization’s important files and information remain safe and intact.

 KEY ACCOUNTABILITIES:

DEVELOPMENT, IMPLEMENTATION AND MAINTENANCE OF STRATEGY

• Provide input to the strategic information systems vision and direction for the business.
• Execute the IT Strategy activities to achieve the objectives for the business.
• Identify technology trends and evolving social behaviour that may support or impede the success of the business.
• Execute strategically identified and prioritized software initiatives.
• Collaborate with the appropriate internal departments and external customers to assess and recommend technologies that support the business needs and / or customer requirements.
• Full investigation of business needs and requirements.
• Benchmarking and proper investigation of alternative solutions
• Continual evaluation of effectiveness of current systems and review appropriate review.
• New developments effectively interface with existing systems/ software.
• Follow implemented procedures and utilise systems for analysing application performance.
• Collaborate with the appropriate internal departments and external customers to assess and recommend software activities.

BUSINESS OPERATIONAL EFFICIENCY

• Ensure delivery consistent with the most appropriate and efficient processes across the team.
• Work effectively with Project and Product Owners to ensure delivery against agreed priorities.
• Contribute to technology standards and best practices.
• Suggesting ideas to reduce costs in IT and to business leadership.
• Comply to the Company’s and Business Area’s software support processes.
• Tender/ quotes specification and evaluation in accordance with SCM policy/procedures
• Implement optimal and cost-effective solutions in line with user requirements.
• Implement new developments effectively interface with existing systems/ software.
• Conduct effective quality assurance, program logic, and data processing processes.
• Conduct proper testing prior to end-user implementation.
• Provide functional operational support/ advice.
• Optimally configure systems in line with end user needs/ vendor requirements
• Correct errors and appropriate changes in line with expected results
• Compile ScheduAll System Reports to meet end user requirements in line with SLA's.
• Compile accurate custom reports in line with user requirements.
• Attend accurately to ad hoc MIS queries.
• Ensure system up-time targets and data integrity targets are met.
• Conduct User Acceptance Testing with upgrades
•  Implement measure to ensure optimal performance of core systems.
•  Configure changes to hardware/ software in line with predetermined methodology and configuration best practice based on vendor /user requirements.
•  Ensure accurate documentation of releases /configurations.
• Always update the configuration management plan.
•  Log change requests and software releases in compliance with IT procedures
•  Implement changes effectively to ensure proper interface with operating systems and relevant applications

IT GOVERNANCE RISK AND COMPLIANCE

• Participate in the development of best practice policies and standards.
• Maintain an up-to-date understanding of emerging trends in information systems risks, and techniques and trends, in-line with overall information security objectives and risk tolerance.
• Implement data privacy legislation and disclosures.
• Identify, analyse, respond to, and monitor IT risk.
• Ensure that risk factors and events are addressed.
• Resolve identified findings and actions to closure and report progress to leadership.
• Collaborate with internal teams and external auditors throughout compliance assessments.
• Full compliance with SABC Financial Policy & Procedures including SCM policies.

STAKEHOLDER MANAGEMENT

• Accurate identification of customer needs
• Constantly and consistently exceed the customer's expectations.
• Customer queries/ complaints resolved in accordance with IT service standards and SLA’s.
• Functional advice/ support to facilitate good customer service and improve service delivery.
• Maintaining of professional working relationship with external and internal customers.
• Accurately identify needs of customers

LEADERSHIP AND PEOPLE MANAGEMENT

• Managing own performance and development.
• Assist with establishing long terms team goals, reporting mechanisms, maturity models, and a roadmap for continual program improvements.
• Meet IT performance & quality standards.
• Participate in formal reviews conducted bi-annually per IT unit team member in accordance with SABC Performance Management Policy
• Compile Individual Development Plan (IDP) for yourself annually.
• Participate in Individual coaching, counselling, and mentoring conducted on an ongoing basis to meet individual development needs.
• Attend Training & Development in accordance with WSP.

MINIMUM REQUIREMENTS:

• Relevant IT NQF Level 6 (National Diploma) qualification
• 5 years’ experience in software analysis and development experience in which 3 years’ experience in management of an IT application within a broadcasting environment and 2 years’  management experience in a corporate environment.

KNOWLEDGE:

• Knowledge and understanding of automated software and system management tools
• Knowledge and understanding of the ScheduAll Application
• Advanced knowledge and understanding of end user core business processes
• Knowledge and understanding of Ms Project
• Knowledge and understanding of relevant development tools and products
• Knowledge of IT hardware and technical architecture
• Advanced knowledge, understanding & application of information technology best practice (including platforms, applications, security, etc)
• Knowledge & understanding of all relevant Company Policies & Procedures e.g. Finance, HR, Procurement, Risk, Safety & Health, etc
• Knowledge and understanding of latest technological developments within broadcast environment
• Knowledge & understanding of file formats