Latest Jobs at One&Only Resorts

• The Reservations Agent is responsible for delivering exceptional guest service by managing reservations and guest requests in a professional, efficient, and personalized manner. The role involves promoting and selling the hotel's facilities, services, packages, and experiences while ensuring that guest needs are anticipated and exceeded. A strong focus is placed on creating positive guest interactions, maintaining confidentiality, resolving concerns promptly, and representing the hotel professionally at all times.
• The Reservations Agent handles reservations received through telephone, email, GDS, third-party websites, and other booking channels, ensuring that all bookings, amendments, cancellations, and guest information are processed accurately and within the required turnaround times. The position requires maintaining detailed and accurate records, communicating guest preferences and special requests to relevant departments, and ensuring that all reservation information is correctly entered into the Property Management System (PMS).
• A key aspect of the role is revenue generation through effective upselling and promotion of hotel facilities, packages, special offers, and destination experiences. The Reservations Agent must remain knowledgeable about the hotel's products and services, as well as local attractions and activities in Cape Town, to provide informed recommendations and maximize sales opportunities.
• The role also requires close collaboration with other departments to ensure seamless guest experiences. Effective communication, teamwork, adherence to hotel policies and procedures, and compliance with health, safety, security, and quality assurance standards are essential. The Reservations Agent is expected to contribute to departmental performance targets, including maintaining high mystery call audit scores, while continuously developing their skills and knowledge to support the hotel's operational and service excellence objectives.

Skills, Experience & Educational Requirements

• Computer literate including relevant software and experience in using a PMS system
• At least 2 year experience in a similar position
• Focus on detail which is a major requirement of the job
• To be able to work efficiently and quickly in a fast paced environment
• Be able to prioritize as this position has multiple projects going simultaneously
• Very socially-focused, requires “how can I help you?” attitude
• To be able to build and maintain relationships
• Adherence to procedures and guidelines is important
• Effective Communicator, open-flowing communication is important
• Must be friendly and genuinely interested in the business, agenda and needs of others including the company, its management and customers
• Persuasive selling style to communicate the company’s services & facilities, policies and terms and conditions
• To be able to work with and for others in a helping role
• To be able to lead by example, to be able to assist when required
• Task driven to ensure proper results
• Work accurately with figures and perform advanced calculations
• Must be able to work shifts

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Job summary

• The Pool Operator is responsible for maintaining swimming pools to the highest standards of cleanliness, safety, and functionality. This includes testing and balancing water chemistry, cleaning pools, inspecting and maintaining equipment, diagnosing and repairing faults, and assisting with the installation of pool systems and equipment when required. The role also involves maintaining accurate service records, ensuring compliance with health and safety standards, and providing professional, courteous service to guests and clients while ensuring an exceptional pool experience. .

Qualifications and skills

To be an effective pool technician, candidates should have:

• Education: Pool Operator Certificate/ Relevant Training and/or 2/3 experience
• Technical knowledge: A solid understanding of water chemistry, filtration systems, and pool mechanics is essential.
• Problem-solving: Strong troubleshooting skills for diagnosing and resolving equipment issues.
• Physical stamina: The ability to perform physical tasks, including lifting heavy equipment, and to work outdoors in various weather conditions.
• Communication skills: Effective communication is needed to interact with clients and other team members.
• Work ethic: The capacity to work independently on a route or collaboratively as part of a team, while remaining detail-oriented and organized

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• The Night Auditor is responsible for ensuring the accuracy and integrity of all hotel financial transactions and operational records during the overnight shift. Reporting to the Night Manager and working under the guidance of the Front Office Manager, the role combines financial auditing, front office operations, guest service, and administrative responsibilities. The Night Auditor verifies guest accounts, balances departmental revenue, processes financial transactions, and prepares audit reports while maintaining the highest standards of accuracy and compliance.
• In addition to financial duties, the Night Auditor supports the Front Office and Guest Relations teams by delivering exceptional customer service in line with luxury hospitality standards. The role involves managing guest inquiries, handling check-ins and check-outs when required, coordinating communication between departments, and ensuring that guest needs, requests, and concerns are addressed promptly and professionally.
• The position requires monitoring room occupancy, maintaining accurate guest records, liaising closely with departments such as Housekeeping, Security, Maintenance, and Food and Beverage, and ensuring that all guest billing and cashiering functions are completed correctly. The Night Auditor is also responsible for balancing cash floats, reconciling credit card transactions, processing foreign currency exchanges according to hotel policies, and ensuring that all supporting documentation is properly completed and submitted to the Accounts Department.
• The role includes operating the hotel switchboard, managing incoming calls, facilitating guest communications, coordinating wake-up calls, and responding appropriately to emergency situations. Strong attention to detail, numerical accuracy, organizational skills, and the ability to work independently during overnight hours are essential.
• The Night Auditor is expected to maintain positive working relationships with colleagues, communicate effectively with management, uphold hotel policies and procedures, and contribute to a culture of teamwork and service excellence. A commitment to guest satisfaction, professional presentation, continuous learning, and adherence to health, safety, and emergency procedures is fundamental to the role.

Requirements

• Must be computer literate, knowledge of MS Office, Excel and Opera is essential.
• Must be able to work well with limited supervision and under pressure and be able to multi-task.
• Must have experience as a Night Auditor in a five star environment for a minimum of 2 years.
• Cashiering experience is essential.
• Have an ability to satisfactorily communicate in English with guests, co-workers and management to their understanding. European language skills will be advantageous
• Business or Management qualifications are desirable

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Job Summary

• A bartender is responsible for preparing and mixing all types of drinks, both alcoholic and non-alcoholic, to the guests according to the prescribed service rules and standards. Prepare daily bar inventory and sales report. Handle cashiering tasks when assigned. They are responsible for turning over the sales and the report for the day to the General Cashier. Maintain clean and sufficient operating equipment.

Key Duties and Responsibilities

• Complete Stock orders at the end of evening shift
• Ensure bartenders are trained according to submitted Training Plan and attendance registers are signed and submitted to the Training Department on completion.
• Monitor that all drinks made adhere to the recipes and are to the standard of the resort.
• To be responsible for serving alcoholic and non-alcoholic beverages to the guests according to the prescribed service rules and standards with emphasis on accuracy and speed.
• To be responsible for preparing and mixing all types of drinks and cocktails based on standardized recipes of drinks.
• To be responsible for the proper storage and safety of all the stocks in the bar.
• To be responsible for the cleanliness and maintenance of the bar area, chillier, fringes, bar floor, storage areas and all equipment and tools inside the bar.
• Perform other tasks assigned by the Restaurant Manager which leads to guest satisfaction and profit for the Hotel.
• Prepare Daily Bar Inventory and the Inter-Transfer Report.
• Breakage/ Spoilage/ Spillage Report, Full Bottle Sales Report, Daily operating equipment inventory for the bar.
• Prepare Beverage Supplies, Operating Supplies and Food Supplies Requisition for the Bar.
• Maintain bar stock according to established par stock level and arranges requisitioned items according the appropriate storage condition of the specific wines and spirits.
• Maintain adequate bar supplies such as napkins, straws, cocktail picks, etc., arrange them neatly in the assigned areas.
• Maintain sufficient supply of ice in the ice bins for service hours.
• Maintain sufficient supplies of linen, rags, bar mats, etc., required in the bar.
• Handle cashiering tasks when assigned in Outlets with self-cashiering like Pool Side.
• Account for the sales of the outlet in the shift assigned.
• Validate guest orders in the guest check and competes for the total sales.
• Receive payment from guests.
• Prepare the Food and Beverage Cashier’s report for the outlet ensuring that the recorded sales and the amount of cash in the cash box tallies.
• To be responsible for turning over the sales and the report for the day to the Head Cashier.
• Maintain clean and sufficient operating equipment such as glassware, bar tools and equipment, chinaware, etc., required for service hours in the bar.
• Handle the orderly stocking of glassware and ensures adequate stock and inventory is maintained.
• Wash, clean and dry all glassware used in the bar.
• Conduct monthly inventory of the operating equipment in the bar.
• Clean and maintain the bar chillier and wine chillier daily.
• Check and control the temperature of the bar chillier and wine chillier.
• Chill and cool sufficient beverage supplies at the appropriate serving temperature before service hours.
• Mix and prepare alcoholic and non-alcoholic drinks according the standardized recipes of the drinks.
• Set-up the bar according to standard counter top set-up before service hours.
• To be responsible for the preparation of all mise-en-place before the service hours.
• Prepare all the garnishing for the drinks.
• Prepare sugar syrup required for drink preparation.
• Prepare fruit juices required for mixing cocktails.
• Prepare coffee and tea set-up to speed up service during peak hours.
• Serve the different types of wine according to the appropriate standards.
• Store the wine appropriately and controlling the temperature of the storage area
• Perform the sequence of service, like all the other service attendants.
• To be capable of suggestive selling to boost the sales of wines and spirits in the bar.
• Participate in association and club membership related to bar/cocktails and wines to update knowledge on latest service style and products, as well as promoting the image of bar.
• Communicate to the guest in selling the products and service of the outlet.
• Establish and maintain good relations with co-colleagues within the department and with other department.
• Assist, as required, co-colleagues within the department and other departments in the performance of duties and responsibilities to attain quality product and service for the Hotel.

Skills, Experience & Educational Requirements

• Ability to satisfactorily communicate in English with guests, co-workers and management to their understanding.
• Minimum of 3 years in hospitality business, preferably in a bartending role.
• Knowledgeable in various kinds of beverages and cocktails. E.g. wine, beer and spirits.
• Computer literate in Microsoft Excel & Word, an understanding of Micros a distinct advantage.
• Pleasant personality with good communication and interpersonal skills

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• The Spa Attendant Supervisor is responsible for supporting the Spa Manager in the effective day-to-day operation of the spa, ensuring all facilities are maintained to the highest standards of cleanliness, presentation, functionality, and luxury guest service in accordance with One&Only and ESPA brand standards. The role oversees the spa attendant team, public areas, treatment suites, changing facilities, laundry, linen management, amenities, stock control, and back-of-house operations to ensure a seamless guest experience.
• The Spa Attendant Supervisor ensures that all opening and closing procedures, operational policies, health and safety requirements, and service standards are consistently followed. This includes conducting regular inspections of the spa facilities, coordinating deep cleaning schedules, monitoring equipment and maintenance requirements, managing inventory levels, and ensuring all guest amenities, floral displays, refreshments, and spa facilities are maintained to the highest quality at all times.
• The role provides day-to-day leadership, coaching, and support to the Spa Attendant team by coordinating work schedules, conducting daily handovers, identifying training needs, assisting with recruitment and onboarding, monitoring performance, and promoting a positive, motivated, and high-performing team culture. The Spa Attendant Supervisor also works closely with other hotel departments and external service providers to ensure operational efficiency and service excellence.
• A key aspect of the position is delivering exceptional guest service by proactively engaging with guests, responding promptly and professionally to requests and concerns, supporting reception and therapy teams, and ensuring every guest enjoys a welcoming, comfortable, and memorable spa experience. The role is also responsible for ensuring compliance with all company policies, hygiene regulations, security procedures, and health and safety legislation while driving continuous improvement, maintaining accurate operational records, and contributing to the achievement of departmental performance and guest satisfaction objectives.

SKILLS, EXPERIENCE & QUALIFICATIONS

• Able to read, write, and communicate effectively in English.
• Previous experience in a spa or hospitality environment will be an advantage.
• Basic knowledge and understanding of cleaning procedures, products, and equipment.
• Computer literate with basic computer skills.
• Experience managing and leading a team.
• Strong leadership, communication, and interpersonal skills.