Latest Jobs at The Government Pensions Administration Agency (GPAA)

REQUIREMENTS :

• An undergraduate qualification (NQF level 7) in Information Technology as recognized by SAQA.
• At least 6 to 10 years demonstrated experience in the ICT Infrastructure and ICT services support environment of which five (5) years should be at a middle/senior managerial level. Display extensive knowledge of ICT Services and ICT Infrastructure and how the infrastructure supports Enterprise Architecture and business services.
• Experience in Financial Services, especially Employee Benefits, Pension Fund or Retirement Benefits Administration, will be a distinct advantage. Computer literacy would include a good working knowledge of Microsoft Office.

DUTIES :

• The incumbent will be responsible for a wide variety of tasks which include but are not limited to the following: Manage the implementation of the ICT services and Infrastructure support strategy: Monitor the implementation of the operational plan for the Directorate to support the achievement of GPAA’s strategic objectives. Manage, monitor and review the Directorate’s policies, procedures and processes, in accordance with best practice and legislation.
• Manage the implementation of an effective short, medium and long-term operating strategy for the Directorate. Conduct benchmarks on new developments in practices to improve the effectiveness and efficiency of the organisation.
• Manage the provision of best practice regarding Directorate functions to all stakeholders. Manage the implementation of a management effectiveness and leadership strategy. Engage in strategic relationships with relevant stakeholders to serve the interest of the organisation. Monitor compliance with relevant legislation throughout all Directorate functions.
• Analyse service delivery gaps, challenges and implement remedial action strategies. Manage quality of service provided to internal and external customers/clients/stakeholders. Manage the mitigation of the identified risks. Ensure information flow to and alignment with all stakeholders to ensure effective engagement. Conduct trend analyses and forecasting.
• Manage the acquisition, provision extraction and retirement of infrastructure services: Manage the operational requirements of the voice and data networks to meet GPAA service level standards. Monitor daily operations such as backups, call logs and infrastructure performance to ensure availability of infrastructure. Manage all infrastructure projects to facilitate timeous delivery of stipulated objectives within budget and constraints.
• Monitor that the current infrastructure is robust, reliable and flexible to cope with expansion of business and user needs. Ensure maximum uptime on all critical systems and connectivity through infrastructure support. Ensure that all infrastructure services are within agreed service levels and proactively manage deviations or required service level changes.
• Provide best practice advice on the installations, maintenance and de-installation of infrastructure to various stakeholders, where necessary, to enhance service delivery. Manage the issuing, reception and storage of all hardware through its entire lifecycle. Report regularly on performance and outcomes of ICT Infrastructure services to ensure key operational metrics are achieved. Overseeing of operations of the business unit:
• Assess the provision of ICT services and infrastructure support advice to line managers to ensure that line managers are fully equipped to deal with ICT services and infrastructure support strategy related matters. Drive a culture of compliance with GPAA line Managers and staff to ensure greater awareness of ICT services and Infrastructure support policies and procedures. Monitor compliance with relevant legislation throughout all ICT services and infrastructure support functions.
• Manage planning of resource requirements for the organisation to ensure sufficient resources are in place to meet service delivery demands. Analyse service delivery gaps and challenges, define service delivery operational measures and targets, and implement remedial action strategies. Oversee quality of service provided to internal and external customers/ clients/ stakeholders. Proactively ensure the identification and mitigation of risks. Establish and manage agreed budgets in consultation with the Chief Information Technology Officer and infrastructure support, ensuring that costs are contained.
• Manage, coordinate and oversee the daily operational activities of the subunit to ensure that it functions effectively and efficiently. Proactively mitigate employee relations risks. Ensure information flow to and alignment with all stakeholders to ensure effective engagement. Manage the potential infrastructure risks: Collaborate with relevant stakeholders to identify and manage infrastructure risks by developing appropriate mitigation strategies. Monitor that the GPAA is appropriately insured against losses and damages to assets where required so to minimise downtime costs.
• Coordinate completion of operational risk self-assessments for the infrastructure area, achieving greater compliance and contingency planning. Collaborate with relevant stakeholders to develop and maintain a satisfactory internal control environment that addresses the physical custody of the GPAA’s assets and information. Monitor compliance to infrastructure policies and procedures to minimise risks to the internal control environment. Check that all infrastructure audit report queries are addressed to ensure greater compliance and minimise the operational risks.
• Control and monitor infrastructure assets: Collaborate with the Chief Information Technology Officer to develop annual asset maintenance and replacement plans for incorporation into the capital expenditure budget. Maintain infrastructure assets registers, physically verifying the integrity of assets reflected in financial records. Develop and enforce Minimum Operability Standards (MOS) for the deployment of infrastructure services.
• Perform infrastructure budget and expenditure reconciliations and report non-reconciling items to the Technology COE to enable immediate corrective action. Prepare quarterly capital expenditure reports for the Chief Information Technology Officer to review and approve, highlighting budget variances.
• Submit annual capital expenditure budgets for the Chief Information Technology Officer to review and approve, indicate how to maximise the economic useful life of assets and optimise maintenance and replacement costs. Manage all the resources in the Directorate: Ensure the development and management of staff within the Directorate. Implement and maintain a relevant management approach to support effective business results within the Directorate.
• Develop and sustain a culture of high performance, professionalism and integrity to support overall quality of service delivery. Ensure control of budgeting and expenditure process in-line with strategic objectives and relevant legislation. Ensure the effective utilisation of all other resources (including IS, Assets, Infrastructure, etc) within the Directorate. 

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REQUIREMENTS :

• An undergraduate qualification (NQF level 7), Bachelor’s degree, B Tech as recognized by SAQA.
• At least 6-10 years’ demonstrated experience in the strategic planning environment of which five (5) years should be at a middle/senior managerial level. Display extensive knowledge of policy formulation, development of strategic planning documentation and modelling of data.
• Experience gained in Financial Services, especially Employee Benefits, Pension Fund and Retirement Benefits Administration, will be a distinct advantage. 

DUTIES :

• The incumbent will be responsible for a wide variety of tasks which include but are not limited to the following: Manage the implementation of the division strategy: Monitor the implementation of the operational plan for the Directorate to support the achievement of GPAA’s strategic objectives. Manage, monitor and review the Directorate policies, procedures and processes, in accordance with the best practice and legislation.
• Manage the implementation of an effective short, medium and long-term operating strategy for the Directorate. Conduct benchmarks on new developments in practices to improve the effectiveness and efficiency of the organisation. Manage the provision of best practices regarding Directorate functions to all stakeholders. Manage the implementation of a management effectiveness and leadership strategy.
• Engage in strategic relationships with relevant stakeholders to serve the interest of the organisation. Monitor compliance with relevant legislation throughout all Directorate functions, including audit findings and risk management. Conduct trend analyses and forecasting. Manage and coordinate the implementation of strategy and planning programmes for the department: Develop and maintain strategic planning systems. Facilitate processes on the identification of priorities to inform GPAA’s strategic plan.
• Analyse sector plans to ensure the alignment of GPAA to the DPSA priorities and programmes. Support GPAA with regard to the planning of processes. Determine business needs and identify areas of intervention. Develop institutional reform models and guidelines aimed at enhancing departmental strategy. Advice and partner with business units in working towards a turnaround for the department. Prepare and implement business continuity strategy for the GPAA.
• Manage all research and policy development in the department: Develop the research agenda for GPAA and maintain protocols for internal and external research. Coordinate and facilitate research activities on sector specific programmes. Establish partnerships and coordinate funding to conduct research. Maintain the repository of research products and facilitate dissemination of research results.
• Provide advice and support to internal units on policy development and approval matters. Develop and maintain protocols and guidelines for departmental policy development processes. Manage information and analytics services: Assess effective business intelligence strategies and analytics solutions. Oversee analytics projects to extract, manage and analyse customer data.
• Oversee the development and implementation of tools for data transformation. Developing and implementing analytics solutions and generating reports. Monitor applied statistics and data modelling to gain actionable organization insights and boost organization productivity and services. Manage stakeholders’ relationships and expectations.
• Enforce company policies and procedures to ensure quality and prevent discrepancies. Keep abreast of industry best practices and policies. Oversee the stakeholder engagement: Assess the provision of Strategy support and advice line managers. Drive a culture of compliance with GPAA line managers and staff to ensure greater awareness of strategy, policies and procedures. Monitor compliance with relevant legislation throughout all of GPAA.
• Analyse service delivery gaps and challenges, define service delivery operational measures and targets, and implement remedial action strategies. Oversee quality of service provided to internal and external customers/clients/stakeholders. Proactively ensure the identification and mitigation of risks.
• Ensure information flow to and alignment with all stakeholders to ensure effectiveness engagement. Oversee the automation of business processes and records management function with the approved filing plan and record management system. Manage all the resources in the Directorate: Ensure the development and management of staff within the Directorate. Implement and maintain a relevant management approach to support effective business results within the Directorate.
• Develop and sustain a culture of high performance, professionalism and integrity to support overall quality of service delivery. Ensure control of budgeting and expenditure process in-line with strategic objectives and relevant legislation. Ensure the effective utilisation of all other resources (including IS, Assets, Infrastructure, etc) within the Directorate.

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REQUIREMENTS :

• An undergraduate qualification (NQF level 7), Bachelor’s degree, B Tech in Finance as recognized by SAQA. At least 6 – 10 years demonstrated experience in the Management Accounting environment of which five (5) years should be at a middle/senior managerial level.
• Experience gained in Financial Services, especially Employee Benefits, Pension Fund and Retirement Benefits administration will be a distinct advantage. Membership of a professional body in the accounting field will serve as an advantage. Computer literacy that includes a good working knowledge of Microsoft Office.

DUTIES :

The incumbent will be responsible for a wide variety of tasks which include but are not limited to the following:

• Ensure the effective financial control of operational financial management and accounting services: Manage technical preparation of annual financial statements and annual reports in compliance with all relevant financial reporting standards. Review and analyse monthly, quarterly, and annual financial statements and statutory reports as per financial calendar. Monitor financial performance and ensure provision of relevant accurate and timely business and financial / management accounts and budgets. Perform financial analysis, interpretation and provide comment on financial ratios. Provide quality feedback to CFO, Board and audit committees according to specified deadlines. Develop and implement funding model for the Entity and facilitate negotiations with relevant entities. Manage financial control and accounting in the department. Manage the taxation collection and payments to SARS with compliance with Tax legislation. Oversee the implementation and maintenance of income Tax
• Management policy and framework: Conduct research on latest developments, trends and practices of Income Tax management processes and policies. Ensure that all SARS tax and GEPF tax are implemented. Cascade information to line managers with tax related issues. Coordinate the administration of manual and electronic income tax processes. Oversee the administration of garnishee orders from SARS. Manage the administration of Income Tax reconciliation processes. Monitor control measures over sundry payment and taxation.
• Coordinate the finance administration: Oversee the implementation and maintenance of the finance administration guidelines and policies. Manage the administration of payroll. Coordinate the management of fixed assets. Effective management of Accounts payable. Monitor financial controls and reporting.
• Monitor and manage budget services and system controls in GPAA: manage medium- and long-term financial planning in line with budget processes. Monitor, manage and report on departmental revenue and expenditure. Ensure general provision of financial management is supported.
• Manage all the resources in the Division: Ensure the development and management of staff within the division. Implement and maintain a relevant management approach to support effective business results within the division. Develop and sustain a culture of high performance, professionalism and integrity to support overall quality of service delivery. Ensure control of budgeting and expenditure process in line with strategic objectives and relevant regulation. Ensure effective utilization of all other resources. 

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REQUIREMENTS :

• A recognized three-year Bachelor's degree/B Tech or equivalent three-year qualification (at least 360 credits) with six (6) years appropriate proven experience in the field of Customer Service management of which three (3) years’ experience in a managerial role or middle management experience.
• Exposure in stakeholder management within the public service sector / Employee Benefits/Medical Aid environments may receive preference. A valid driver’s license is mandatory, at least two years old. 

DUTIES :

• The incumbent will be responsible for a wide variety of tasks which include but are not limited to the following: Manage effective operations within the provincial office: Develop and maintain an annual performance plan complemented by action plans for service delivery in the offices. Provide inputs and advice on policy development and ensure the effective implementation thereof. Review and ensure effective workflow and capacity planning. Revisit, review and streamline all processes to ensure accuracy and efficiency in operations execution.
• Ensure the implementation of the Batho Pele Principles within the Provincial Office in all interactions with internal and external customers. Provide guidance and leadership to the Office in the achievement of GPAA strategic objectives. Develop, interpret and manage statistical information on service standards, throughout times, bottlenecks, volumes and error rates. Develop and implement quality assurance and data quality strategies and actions.
• Ensure the effective and uniform implementation of Standard Operating Procedures. Submits all statistics, reports and replies timely and accurately. Inform the Director about work progress, problems and corrective measures applied. Manage the delays on the payment process. Manage provincial service channels (mobile, Walk-in Centre, provincial email enquiries and client liaison services).
• Ensure effective risk and compliance management within the provincial office: Manage the coaching and guidance of staff on compliance to all relevant regulatory, internal and external compliance requirements. Proactively develop and implement a risk management plan and report on all risk according to required format. Analyse, interpret and implement departmental policies, organisational circulars and other communications that impact on the operation of the provincial office.
• Promote a corruption free environment and report any breaches. Ensure office-based auditing of procedures and proper controls. Monitor and control compliance to audit findings. Keep the risk register at the CRMMMF (CRM middle management forum) updated. Monitor compliance to SHERQ (Safety, Health environment, Risk and Quality) regulations.
• Establish and manage relationships with all relevant stakeholders/clients to support service delivery in the province: Create, build and maintain partnerships with various internal and external stakeholders/clients in order to enhance service delivery in line with GPAA strategic objectives. Ensure that there is effective communication and engagement between the Provincial office and all relevant stakeholders/clients to enhance the GPAA strategic objectives.
• Ensure that various stakeholders’ enquiries or complaints are directed to relevant officials for resolution. Ensure, coordinate, support and track the resolution of various stakeholder/clients’ enquiries or complaints. Increase GPAA provincial footprint through the rollout of various service channels.
• Ensure successful business transformation within provincial office: Act as a change champion for transformation by communicating, motivating and driving change initiatives within the office. Recommend and implement performance improvement initiatives. Manage successful implementation of system and process enhancements, updates and amendments within the office. Provide administrative support at outreach initiatives. Plan and monitor administration for outreach initiatives.
• Provide input to the strategic management of the section: Compile comprehensive operational plans, quarterly and annual reports. Keep abreast with changes in relevant guidelines and other legislation, to make recommendations where policies and procedures need to be amended. Develop, enhance and implement policies, processes and procedures that are relevant to the section and enhance service delivery. Collaborate with internal and external stakeholders to implement new systems and processes, enabling integration to other areas.
• Section management: Manage the performance of direct and indirect reports in accordance with the GPAA Performance management policy and procedure. Identify training and development needs, implementing plans to address requirements as appropriate. Manage discipline and absenteeism in accordance with organizational codes and procedures.
• Facilitate communication through appropriate structures and systems. Manage compliance with agreed budgets in consultation with the Director, ensuring that costs are contained. Participate in management forums within GPAA, contributing expertise to enable sound decision making.
• Provide detailed, accurate information for internal and external audit purposes and action audit issues identified. Implement controls within the section which minimize potential risks to stakeholders. Ensure the effective utilization of all other resources (including IS, Assets, Infrastructure, etc.) within the provincial office. 

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REQUIREMENTS :

• A recognized three-year Bachelor's degree/B Tech or equivalent three-year qualification (at least 360 credits) with six (6) years appropriate proven experience in the field of Customer Service management of which three (3) years’ experience in a managerial role or middle management experience.
• Exposure in stakeholder management within the public service sector / Employee Benefits/Medical Aid environments may receive preference. A valid driver’s license is mandatory, at least two years old.

DUTIES :

• The incumbent will be responsible for a wide variety of tasks which include but are not limited to the following: Manage effective operations within the provincial office: Develop and maintain an annual performance plan complemented by action plans for service delivery in the offices.
• Provide inputs and advice on policy development and ensure the effective implementation thereof. Review and ensure effective workflow and capacity planning. Revisit, review and streamline all processes to ensure accuracy and efficiency in operations execution. Ensure the implementation of the Batho Pele Principles within the Provincial Office in all interactions with internal and external customers.
• Provide guidance and leadership to the Office in the achievement of GPAA strategic objectives. Develop, interpret and manage statistical information on service standards, throughout times, bottlenecks, volumes and error rates. Develop and implement quality assurance and data quality strategies and actions. Ensure the effective and uniform implementation of Standard Operating Procedures. Submits all statistics, reports and replies timely and accurately. Inform the Director about work progress, problems and corrective measures applied.
• Manage the delays on the payment process. Manage provincial service channels (mobile, Walk-in Centre, provincial email enquiries and client liaison services). Ensure effective risk and compliance management within the provincial office: Manage the coaching and guidance of staff on compliance to all relevant regulatory, internal and external compliance requirements.
• Proactively develop and implement a risk management plan and report on all risk according to required format. Analyse, interpret and implement departmental policies, organisational circulars and other communications that impact on the operation of the provincial office. Promote a corruption free environment and report any breaches. Ensure office-based auditing of procedures and proper controls. Monitor and control compliance to audit findings. Keep the risk register at the CRMMMF (CRM middle management forum) updated.
• Monitor compliance to SHERQ (Safety, Health environment, Risk and Quality) regulations. Establish and manage relationships with all relevant stakeholders/clients to support service delivery in the province: Create, build and maintain partnerships with various internal and external stakeholders/clients in order to enhance service delivery in line with GPAA strategic objectives.
• Ensure that there is effective communication and engagement between the Provincial office and all relevant stakeholders/clients to enhance the GPAA strategic objectives. Ensure that various stakeholders’ enquiries or complaints are directed to relevant officials for resolution. Ensure, coordinate, support and track the resolution of various stakeholder/clients’ enquiries or complaints. Increase GPAA provincial footprint through the rollout of various service channels.
• Ensure successful business transformation within provincial office: Act as a change champion for transformation by communicating, motivating and driving change initiatives within the office. Recommend and implement performance improvement initiatives. Manage successful implementation of system and process enhancements, updates and amendments within the office. Provide administrative support at outreach initiatives. Plan and monitor administration for outreach initiatives.
• Provide input to the strategic management of the section: Compile comprehensive operational plans, quarterly and annual reports. Keep abreast with changes in relevant guidelines and other legislation, to make recommendations where policies and procedures need to be amended. Develop, enhance and implement policies, processes and procedures that are relevant to the section and enhance service delivery. Collaborate with internal and external stakeholders to implement new systems and processes, enabling integration to other areas.
• Section management: Manage the performance of direct and indirect reports in accordance with the GPAA Performance management policy and procedure. Identify training and development needs, implementing plans to address requirements as appropriate. Manage discipline and absenteeism in accordance with organizational codes and procedures.
• Facilitate communication through appropriate structures and systems. Manage compliance with agreed budgets in consultation with the Director, ensuring that costs are contained. Participate in management forums within GPAA, contributing expertise to enable sound decision making.
• Provide detailed, accurate information for internal and external audit purposes and action audit issues identified. Implement controls within the section which minimize potential risks to stakeholders. Ensure the effective utilization of all other resources (including IS, Assets, Infrastructure, etc.) within the provincial office. 

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REQUIREMENTS :

• A relevant three-year B degree/National Diploma or equivalent three-year qualification (minimum 360 credits) with three to five (3 – 5) years’ experience in the Client Relationship Management environment of which two (2) years supervisory experience OR three to five (3 – 5) years’ experience in the Client Relationship Management environment of which two (2) years’ middle management experience.
• Computer literacy that would include a good working knowledge of Microsoft office products. Valid driver’s license is mandatory, at least two years old (a copy will be requested to verify).

DUTIES :

The incumbent will be responsible for a wide variety of tasks which include but are not limited to the following:

• Providing education and training: Conduct training to HR unit on correct completion of GEPF and related product documentation. Conduct workshops to members, employers and stakeholders where an explanation of GPAA will be given with related processes. Conduct Roadshows to members, employers and stakeholders where an explanation of GPAA will be given with related processes. Conduct Induction Programme to members, employers and stakeholders where an explanation of GPAA will be given with related processes. Plan, develop education materials, monitor and evaluate the Programme and conduct presentations to HR unit about Retirement member campaign. Conduct training of new/current Pension Case Management system (PCM). Inculcating compliance on management of SLA. Instrumental in guiding where Mobile services are required and propose the inclusion of identifying the need for mobile services at a department or specific region within the province.
• Compliance of employers and stakeholders: Ensuring compliance of performance from the employer departments. Follow-up/trace missing information on outstanding documents in order to enable finalization of the process (Trace members for outstanding life certificate). Monitor documents received on Pension Case Management (PCM) on a daily basis. Ensure that SLA’s are adhered to. Ensure that GPAA rules, products and processes are known and adhered to.
• Enquiry management (General and RMC): Check member queries through wireless facility and resolve on site. Provide information regarding member cases. Facilitate meetings with relevant client departments in resolving administrative issues. Confirm member status with employer (RMC). Update member information on the RMC portal application. Requesting and receiving additional information from employer with regard to GEPF and related product documentation. Interaction with Compensation Fund regarding IOD enquiries.
• Collection of GEPF and related product documentation (including medical pensions and IOD): Pre-verification of documents received from employer, member and third party. Checking and capturing of documents. Bar coding, linking and indexing of documents. Scanning documents onto PEKWA. Quality assurance of each case using control sheet. Collect supporting documents for RMC processes. Collect original awards from employer regarding IOD.
• Provide effective administration of the unit: Supervise the Client Liaison Officers (CLO’s) performance. Supervise the CLO’s development and training. Effective communication to CLO’s. Formal disciplinary authority. Effective management of the section and CLO’s. Identify system improvement opportunities through process quality cycle. Compile feedback reports for RMC and PMC on a weekly and monthly basis. 

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REQUIREMENTS :

• An appropriate B Degree/National Diploma or equivalent three-year qualification (at least 360 credits) within the Finance field with three (3) to five (5) years proven relevant experience within Employee Benefits environment of which two (2) years supervisory experience or two (2) years junior management experience. Computer literacy that would include a good working knowledge of Microsoft Office products (Word, Excel).

DUTIES :

• The incumbent will be responsible for a wide variety of tasks which includes but are not limited to the following: Monitor the implementation of processes and activities within the unit: Ensure the timeous and accurate processing and authorization of pension claims including the administration of death benefit payments.
• Assist in the identification of service delivery gaps and challenges within EB Withdrawals and broader EB environment and implement effective business solutions. Implement the Operational Business Plan for EB Withdrawals to support and achieve the strategic objectives of EB. Ensure operational compliance with applicable legislation, statutes, policies and rules to ensure that the GEPF and National Treasury are not exposed to any risk or non-compliance.
• Implement and maintain an effective system of internal controls, control environment and delegation of authority for the EB Withdrawals Unit to ensure that staff is accountable for decisions made and work performed. Assist in the compilation and presentation of service delivery performance reports/progress for Senior Management.
• Develop and Review EB operations processes and systems: Conduct analysis on policies and make recommendations. Sound knowledge and ability to utilize systems used within the Withdrawals unit. Improve business relationships with employers and other stakeholders by eliminating old cases on hand. Monthly status rep ort to stakeholders.
• Management and development of staff: Manage the performance of the unit which involves coaching, mentoring and take corrective action where required, develop performance standards and evaluate team and individuals. Monitor staff regarding human resources such as leave, recruitment and grievances. Compile the work plans for the unit including the consolidation of the operational plans into the directorate's overall work plan.
• Provide daily, weekly, monthly, quarterly and annual statistics. Ensure and maintain discipline. Continuous and consistent communication to staff. 

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REQUIREMENTS :

• A recognized three-year National Diploma/B Degree/B Tech qualification in Internal Audit / Information Systems Audit (NQF 6 with at least 360 credits).
• Coupled with three to five years Internal Audit working experience in IT Auditing and with (2) years’ supervisory / management experience.
• Professional registration as Certified Internal Auditor (CIA) or Certified Information Systems Auditor (CISA) will be preferred/ideal Membership of the Institute of Internal Auditors South Africa (IISA).

DUTIES :

• The successful candidate will be responsible for the following functions and include but not limited to: Supervise and participate in the development of strategic internal audit plans: Identify the key risk areas for GPAA emanating from current operations as set out in the strategic plan and risk management strategy. Participate in the development of the three-year strategic risk based on audit plans. Participate in the development of the annual audit operational plan. Participate in the coordination with other internal and external service providers of assurance to ensure proper coverage to minimize duplication of effort.
• Supervise assistance to and assist the Chief audit executive in maintaining efficient and effective controls and achieving the objectives of the department by evaluating the department’s controls / objectives, to determine their effectiveness and efficiency through internal audits: Prepare notification letters, engagement letter and audit project plan. Prepare the risk and control matrix to identify risks, controls and system/process weaknesses or gaps, and advice on remedial actions. Develop proposals to determine the scope of allocated internal audits.
• Collect, analyse and interpret data for purposes of the development of the engagement work program. Develop the engagement work program and approval of the audit program from the CAE before execution. Supervise and execute the allocated internal audits.
• Develop findings and recommendations for the enhancement of controls/processes. Compile and review audit report for each engagement. Monitor progress on the implementation of agreed upon action plans and prepare a findings analysis report. Review, collect information and compile reports to the CAE and Audit manager: Review progress reports. Compile and present Annual and Quarterly reports to the CAE and audit team.
• Keep up to date with new developments in the internal audit environment: Study professional journals and publications to ensure that cognisance is taken of new developments. Continuously monitor and study the relevant industry, legislative changes and policy frameworks.
• Engage in relevant continuous professional development activities (tools and techniques) as required / prescribed. Supervise employees to ensure an effective internal audit service: General supervision of employees. Allocate duties and perform quality control on the work delivered by subordinates (Auditors).
• Advise and lead subordinates regarding all aspects of the work. Manage performance, conduct and discipline of subordinates. Ensure that all subordinates are trained and developed to enable them to deliver work efficiently and effectively of the required standard. Provide inputs for the enhancement of the audit methodologies and technologies. 

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REQUIREMENTS :

• A degree/N Dip or equivalent three-years qualification (with minimum 360 credits) with a minimum of three to five (3 -5) years’ relevant experience in the Client Relations Management environment.
• The experience gained should include at least two (2) years’ supervisory experience or two (2) years junior management experience. Computer literacy that would include a good working knowledge of Microsoft Office products. A valid driver’s license is mandatory, at least two years old (a copy will be requested to verify). 

DUTIES :

• The incumbent will be responsible for a wide variety of tasks which include but are not limited to the following: Supervise effective operations management within the office: Implement and maintain an annual operational performance plan complemented by action plans for service delivery in the Provincial offices. Provide input and advice on policy development and ensure effective implementation thereof.
• Ensure effective workflow and capacity planning. Implement and review all processes to ensure accuracy and efficiency in operations execution. Implementation of the Batho Pele Principles within the Branch/Provincial office in all interactions with internal and external customers.
• Provide input to the Provincial Manager to enable the achievement of operational GPAA strategic objectives. Implement, interpret and manage statistical information on service standards. Implement quality assurance and data quality strategies and actions. Implementation of Standard Operating Procedures. Implementation of Risk Management plan and report on risk according to the required format. Generate and submit reports accurately and in a timely manner. Inform the Provincial Manager about work progress, problems and corrective measures applied. Track, resolve, and escalate delays in the payment process.
• Supervise provincial service channels (mobile, walk-in centre, provincial e-mail enquiries and telephonic enquiries). Support the development and implementation of continuous improvement of customer relations. Ensure customer satisfaction surveys are conducted. Physically ensure inspection and conduct office-based auditing of procedures. Ensure compliance with audit findings. Provide administrative support in compliance with SHERQ (Safety, Health environment, Risk and Quality). Attend to queries and complaints from stakeholders/clients. Implement quality assurance and data quality strategies and actions.
• Implement and maintain internal control processes for the section: Recommend Internal procedures and processes which will improve the effectiveness and efficiency of the section and ensure adherence. Research latest trends and developments relating to the section, recommending plans to improve service delivery to the manager. Provide information for management forums within GPAA, contributing accurate details to enable sound decision making. Ensure successful implementation of the system and process enhancement, updates and amendments within the office.
• Maintain relationships with all relevant stakeholders/clients to support service delivery in the province: Maintain partnerships with various internal and external stakeholders/clients in order to enhance service delivery in line with GPAA strategic objectives. Ensure that various stakeholders/clients enquiries or complaints are directed to relevant officials for resolution. Coordinate, support and track the resolution of various stakeholders/clients’ enquiries and complaints. Coordinate administrative support at outreach initiatives.
• Management and development of staff: Manage the performance of the unit which involves coaching, mentoring and taking corrective action (including disciplinary action) where required. Develop performance standards and evaluate team and individuals. Monitor staff regarding human resources such as leave, recruitment and grievances (keeping records). Compile the work plans for the section including the consolidation of operational plans into the directorate’s overall work plan. 

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REQUIREMENTS :

• A three-year degree/national diploma or equivalent three-year qualification (at least 360 credits) with a minimum of 3 – 5 years’ relevant experience in the Client Relations management environment. A valid driver’s license is mandatory, at least two years old (a copy will be requested to verify).
• Proficiency in English is a requirement and the ability to speak any of the other official languages spoken in the province where applying. 

DUTIES :

• The incumbent will be responsible for a wide variety of tasks which include but are not limited to the following: Providing education and training: Conduct training to HR Unit on correct completion of documentation to be submitted to GPAA. Conduct workshops and roadshows to members, employers and stakeholders to create understanding of products used and processes to be followed.
• Conduct Induction programmes to employees and stakeholders to create understanding of products used and processes to be followed. Plan presentation of education materials, monitor and evaluate the effectiveness of programmes conducted, recommending enhancements. Market new services offered by GPAA by conducting training of new/current users including Pension Case Management system (PCM). Promote compliance with GPAA’s processes and procedures.
• Compliance of employers and stakeholders: Check reported feedback regarding compliance of performance from the employer departments. Follow-up/trace missing information on outstanding documents in order to enable finalisation of the process (Trace members for outstanding life certificates). Analyse documents received on PCM to provide feedback to departments on core issues identified, highlighting key issues to Senior Client Liaison Officer.
• Ensure that GPAA rules, products and processes are understood and adhered to. Enquiry management (General and RMC): Check member queries through wireless facility and resolve on site. Provide information regarding member cases. Facilitate meetings with relevant client departments in resolving administrative issues. Confirm member status with employer (RMC).
• Update member information on the RMC portal application. Requesting and receiving additional information from employer with regards to medical and IOD. Interaction with Compensation Fund regarding IOD enquiries. Collection of all documentation: Pre-verification of documents received from employer, member and third party.
• Checking and capturing of documents. Bar coding, linking and indexing of documents. Scanning documents onto PEKWA. Quality assurance of each case using control sheet. Collect supporting documents for RMC processes. Collect original awards from employer regarding IOD. 

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REQUIREMENTS :

• A relevant three-year Diploma/Degree or equivalent three-year qualification (minimum 360 credits) coupled with three (3) years’ experience in Client Relationship Management environment, of which 12 months supervisory experience OR A relevant three-year Diploma/Degree or equivalent three-year qualification (minimum 360 credits) coupled with five (5) years’ Client Relationship management experience. Computer literacy that would include a good working knowledge of Microsoft office products. Knowledge of Employee Benefits. 

DUTIES :

• The incumbent will be responsible for a wide variety of tasks which include but are not limited to the following: Monitor and resolve queries within CRM referred from front line service points/mobile office within service level agreements: Ensure follow-ups and finalization of enquiries referred to other business units, within agreed time frames.
• Ensure that emails, web queries, posted queries / courier services, faxes are responded to within an allocated time frame. Provide further information from other business units required to resolve inquiries. Ensure completion of updating on the systems.
• Resolve queries and complaints escalated by CSA’s. Monitor quality of service provided by CSA’S. Provide and monitor Client Liaison Services within the Office: Interact with other departments on outstanding queries. Provide relationship management on any changes happening in the various business units. Provide / request feedback to various stakeholders via emails or telephone on / for outstanding information as well as on finalized cases.
• Manage the administration of documents received. Ensure that all documents are scanned and indexed. Provide administrative support at outreach initiatives. Compile reports and give feedback to the relevant stakeholders / clients: Compile and edit reports. Assist with the annual audit. Report on activities within back office or mobile office. Check and update consolidated / escalation enquiries and complaints. Supervision of staff: Allocate work according to skills and competencies.
• Manage staff performance. Develop, train and coach staff. Maintain discipline. Provide monthly statistics. Ensure that subordinates are informed about changes in work environment or management decisions. 

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REQUIREMENTS :

• A three-year National Diploma/B Degree or equivalent three-year qualification (at NQF 6 with at least 360 credits) in Public Service Administration/Risk Management/Internal Audit with 3 years relevant experience within the Internal Audit.
• Computer literacy that would include a good working knowledge of Microsoft Office products and exposure in Teammate will be an advantage.
• Experience in supporting audit committee or executive committee, through relationship management and logistics may receive preference.

DUTIES :

• The successful incumbent will be responsible for a wide variety of tasks which include, but not limited to the following: Provide general support to the Internal Audit Component Risk Analysis and monitoring process: Assist with the formulation of Internal controls.
• Assist in developing internal control policies, procedures and processes. Render assistance in audit testing of potential risk areas and identify reportable issues. Monitor and assure compliance with internal control functions as contained in the legislative framework and departmental policies.
• Assist in conducting quarterly internal control projects from the planning, execution, and reporting phase of the projects. Assist in conducting of follow up on the findings raised by Internal Control, and AGSA. Assist in the administration of request of information for purpose of internal and external audit. Assist in the reviewing of the AFS for interim and final audit for both internal and external auditors.
• Management and updating of Internal Audit System (Teammate): Document risk information on Teammate system. Assist in planning, scheduling and providing end-user training on Internal Audit/Risk software. Administration of the Teammate.
• Capture progress notes on Teammate after monitoring (implementation of action plans). Print Reports from Teammate. Conduct proper Document management practices: Transcribe and type written and dictated communication. Review, annotate, register, classify, prioritise and distribute incoming correspondence.
• Reply to correspondence of routine nature. Prepare and review submissions. Record and route outgoing correspondence. File all relevant documents for record purposes. Provide Administrative support to the Internal Audit Unit: Provide logistical support services for meetings, workshops and seminars relating to internal control.
• Assist in Co-coordinating GPAA Committee meetings. Prepare GPAA Audit Committee meeting packs before the meeting. Assist with any administrative duties to ensure effective operation of risks to the GPAA Audit Committee and the Unit. 

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REQUIREMENTS :

• An appropriate and recognized three-year qualification (Degree/National diploma/equivalent three-year qualification with at least 360 credits – NQF 6) within the Finance field with three (3) years appropriate proven experience in Employee Benefits which should include twelve (12) months supervisory experience
• OR an appropriate and recognized three-year qualification (Degree/National diploma/equivalent three-year qualification with at least 360 credits – NQF 6) within the Finance field with five (5) years appropriate proven experience in Employee Benefits.

DUTIES :

• The incumbent will be responsible for a wide variety of tasks which includes but are not limited to the following: Supervise payment processes within the Withdrawals Unit: Effective administrative supervision of the processing and authorization of pension claims.
• Administrative supervision of incoming claims: programming and distribution of pension claims for processing and authorization. Administrative supervision of Rejected and Redirected claims. Administrative supervision of payment and Master letters & Quality Assurance of authorized Claims.
• Administrative supervision of declined Tax Directives enquiries and Letters thereof. Administration supervision of claims 60 days and older on the MIS. Supervision of effective document tracking and management thereof. Effective daily productivity management by target(s). Effective error management by target(s).
• Submission of Statistics & Reports. Effective response and resolution of enquires. Achievement of Withdrawals Operational objectives linked to the Service Legal Agreement and Annual Performance Plan. Reporting of System problems. Supervise payment processes within the unit: Thorough explanation and interpretation of GEP Law, policies, rules and regulations. Monitor regular adherence to current processes and procedures and put improvements in place.
• Assistance in removing CIVPEN warnings before cases go to payments for finalization. Ensure safe custody of payment cases. Ensure customer queries are resolved amicably. Ensure escalated queries are attended to urgently. Check accuracy of manual calculations. Identify payments that need manual intervention or re-calculation. Authorize captured pension benefit and recover all liabilities. Report system problems and fraudulent actions and possible risks to Managers.
• Supervise the effective administration of the unit: Allocate work according to skills and competencies. Manage staff performance. Develop, train and coach staff. Maintain discipline. Provide monthly statistics. Ensure that subordinates are informed about changes in work environment or management decisions. 

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REQUIREMENTS :

• An appropriate and recognized three-year qualification (Degree/National diploma/equivalent three-year qualification with at least 360 credits – NQF 6) preferably in the Finance field with three (3) years appropriate proven experience in Employee Benefits which should include twelve (12) months supervisory experience
• OR an appropriate and recognized three-year qualification (Degree/National diploma/equivalent three-year qualification with at least 360 credits – NQF 6) preferably within the Finance field with five (5) years appropriate proven experience in Employee Benefits. 

DUTIES :

• Supervise Employee Benefits processes within the unit: Interpretation and application of the relevant laws, rules, regulations and policies to ensure accurate EB processing. Sound knowledge and ability to utilize systems used within the unit. Effective checking of cases.
• Effective management and record keeping of errors in the section. Provide update on status of projects to managers. Assistance in approving or rejecting quotes received from members. Assistance in authorizing quotations. Assistance in keeping record of paid cases for all the Departments.
• Supervise payment processes within the unit: Thorough explanation and interpretation of GEP Law, policies, rules and regulations. Monitor regular adherence to current processes and procedures and put improvements in place. Assistance in removing warnings before cases go to payments for finalization. Payments of Past Discriminatory practices.
• Ensure safe custody of payment cases. Ensure customer queries are resolved amicably. Ensure escalated queries are attended to urgently. Check accuracy of manual calculations. Accurately identify payments that need to be done manually / re-calculated. Authorize captured pension benefit and recover all liabilities.
• Report system problems and fraudulent actions and possible risks to Managers. Ensure that documents are correctly linked to the correct CP and pension number. Effective processing of forms for the death benefits payments. Supervise the effective administration of the unit: Allocate work according to skills and competencies.
• Manage staff performance. Develop, train and coach staff. Maintain discipline. Provide monthly statistics. Ensure that subordinates are informed about changes in work environment or management decisions. 

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REQUIREMENTS :

• An appropriate B Degree/National Diploma or equivalent three-year qualification (at least 360 credits) in Finance/related field with 3 years' proven experience within Finance/Contributions Management/Retirement fund administration/ retirement processing environment of which 12 months includes supervisory experience.
• An appropriate B Degree/National Diploma or equivalent three-year qualification (at least 360 credits) in Finance /related field with 5 years proven experience within a Finance / Contributions Management / Retirement Fund administrator / Retirement processing environment. 

DUTIES :

• The incumbent will be responsible for a wide variety of tasks which includes but are not limited to the following: Ensure the reconciliation of Electronic and Manual Contributions for GEPF and updating of member’s pensionable salary amount for the issuing of Benefit Statements.
• Manage fund accountants reporting to you and tasks assigned to them. Check, confirm and sign off S-drive reconciliations for all employers submitted by fund accountants (Manual employers only). Manage collection and accounting of contributions for the following month. Compile monthly sign off reconciliations for all the GEPF Funds to be reviewed and signed off by the supervisor.
• Authorization of contributions refunded to employers. Monitor issuing of Benefit Statements. Keep the benefit statement schedule up to date for submission and a record of statements submitted. Keep monthly statistics of progress of benefits statements issued. Compile weekly, monthly and quarterly reports. Financial year end reconciliation. Responsible for disciplinary authority.
• Oversee the Billing run reconciliation, Pensionable salary confirmation – Exit form Z102 calculations and Maintenance of member records. Z102’s calculation and maintenance. Compilation of Z102 stats. Sign off debt acknowledgements form. Liaise with stakeholders. Monitor the complaint register and ensure queries are resolved timeously. Provide age analysis of Z102. Compile weekly, monthly and quarterly reports. Reconciliation of billing run transactions after billing run.
• S-drive reconciliation of salaries and personal details. Ensure the Purchase of Service (POS) and Leave Without Pay (LWP) collection. Reconciliation of Purchase of Service at member level. The receipt and collections of Purchase of Service instalments for all GEPF Funds and all participating employers. Compile reconciliations sign off for all GEPF Funds. Confirmation of Purchase of Service period and outstanding amount upon receipt of withdrawal file.
• Oversee Reconciliation of Additional Liability Claims. Raising new Additional Liabilities claims. Checking late payment interest calculation for all employers and sign off interest letters. Ensure acknowledgement letters and other correspondence are sent to employers. Compile monthly sign-off reconciliations for all Additional Liability outstanding claims.
• Check performed employer additional liability estimate calculations and liaise with employer timeously. Supervision of staff. Allocate work according to skills and competencies. Manage staff performance. Develop, train and coach staff. Maintain discipline. Provide monthly statistics. Ensure that all subordinates are informed about changes in the work environment or management decisions. Responsible for discipline and productivity management. 

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REQUIREMENTS :

• An appropriate B Degree/National Diploma or equivalent three-year qualification (at least 360 credits) in Finance/related field with 2 years' proven experience within Finance/Contributions Management/Retirement fund administration/ retirement processing environment/ related environment.
• Computer literacy that would include a good working knowledge of Microsoft Office products (Word, Excel) and experience in BAS / Polfin / similar accounting system will serve as an advantage. Knowledge on performing reconciliations. 

DUTIES :

• The incumbent will be responsible for a wide variety of tasks which includes but are not limited to the following: Administer the capturing, allocation of receipts, reconciliation of Electronic and Manual Contributions for GEPF and updating member’s pensionable salary amount for the issuing of benefit statements. Receive Bank and PMG statements from the finance section. Compare Bank statements and PMG statements with each other and do follow up on unknown.
• Capture and journalize receipt on CIVEN using source document. Allocation of receipts for Manual and electronic contribution employers as per salary schedule immediately after receipt would be allocated as per above breakdown. Capture journals for correction and adjustment of employer records.
• Collection and submission of salary schedules and follow up in writing on outstanding salary schedules supporting contribution payments. Reconciliation of contributions collected with salary schedules received. Calculation of Interest on outstanding contributions and liaise with the employer. Keep statistics on total of all errors identified fixed records and total benefits submitted to the members. Compile financial year end manual employers' provisions of contributions.
• Send members’ benefit statement for all Manual members. Request PDF benefit statement and save on mainframe for access by the CLOs. Follow up on Basic Accounting System (BAS) / Polfin / add hoc payment with no proof/member or employer information. Loading warning on members record upon receipt of proof of payment (for all arrears/outstanding documentation). Amend receipt once confirmation is received. Send financial year end letters to employers. Conduct Member level reconciliation, billing run, updating and data cleansing for member and employer.
• Update and maintenance of members personal and salary after monthly reconciliation of contributions. Update personal information. Performing of member level reconciliation. Liaise with the employer department to facilitate the correction of members' records. Send list of new admissions to membership to admit members and exit of terminated members with relevant information update admission dates.
• Executed billing run for manual employers to create debts for each employer per fund. Creation of new employer code and PFI (payer) code and loading of bank details. Maintenance of employer information. Calculate arrears and refunds. Calculate arrears if a member has not contributed for a certain period. Send a letter with the attached calculations to the employer for payment on amount due. Upload salaries for arrear payment received. Receive and register refund requests from employers. Load a warning on the system of outstanding arrears. Calculate additional interest on arrears not received.
• Compile refund letters to the employer. Liaise with membership section to assist in updating member’s service date. Update member/employer enquiry register. Confirmation of pensionable salary upon exit (Z102 calculations and Maintenance of member records). Receiving the member’s exit (Z102) with contributions errors.
• Confirm that the Z102 Salary notches loaded are correct and ties up with Salary notches on the system. Extract member and employer contribution records. Confirm Z102 salaries with manual recon on S-drive for manual employers. Loading pensionable salary amount on the system. Performing the Short and Long Calculation of member's contributions.
• Find defective or missing data by investigating each member’s record and facilitating corrections. Where payments were not received, recalculate arrear contribution plus interest. Upon receipt of arrears contributions, amend the arrear contribution warnings and send the Z 102 to the relevant section for further processing. Dispatch the member’s documents/file to relevant section for further processing. Compiling daily stats and keeping record of all write-off amounts.
• Purchase of Service (POS) and Leave Without Pay (LWP) instalments collection. Monthly reconciliation and adjustment of member debt records. Allocating payment received against the member's debt. Capture journals for the adjustment and correction of member's debt. Send letters to the member and employer regarding the outstanding POS debt. Loading pensionable salary amount on the system. Update member's purchase of service record/s upon receipt of exit file/withdrawal documents. Performing member's debt reconciliation to confirm whether all contributions were received.
• Effective performance of reconciliation for suspense account. Accurate passing of journal adjustments to adjust and correct payments and member/employer records. Completing individual reconciliation. Effective reconciliation of Additional Liability claims. Raising additional liability claims debts. Capturing and allocation of receipt for Additional Liability payments received. Performing reconciliations to identify overpayment, under payments and non-payment of claims.
• Calculating late payment interest, sending of interest letters and adjusting employers debt timeously. Performing benefit calculations for members who wish to retire early by performing benefit calculations estimate manually and on web calculator. Performing age analysis on the long outstanding debt. Arranging the meeting with employers where disputes have been raised. Facilitating recalculations with other sections concerned if disputes arise