Latest Jobs at Vodacom

Role Purpose

The EHOD: HR Business Partner role based within Human Resources.

• The role of the EHOD: HR Business Partner Group Technology, Fintech, IB and Mpesa JV is to provide end-to-end HR support to the business unit, provide strategic and operational guidance and support to management teams, lead all business unit initiatives to drive positive employee engagement, support business unit in building sustaining high performance culture and challenge and drive performance across the business areas through exemplary people & organisational practices.  Facilitate delivery of the Vodacom functional people plans in support of Vodacom’s strategic objectives. Key focus on organisation effectiveness, talent management & building capabilities.
   

Your responsibilities will include:

• Input to functional people plan that is fully aligned to Vodacom/functional strategy
• Act  as strategic sparring partner, engaging on  the effectiveness of the BU , processes, systems, data and people 
• Challenge & support leaders in business areas to align behaviours/attitude to The VF Way and new ways of working 
• Implement all ‘Performance Driven Reward’ plans in business areas
• Deliver a pipeline of diverse future leaders and accelerate high potential development in functional business areas
• Identify and deliver leadership team effectiveness solutions 
• Work with L&D to build critical functional capabilities to enable the business areas to deliver against their plans 
• Focus the business areas on the Vodacom Strategy and help people to recognise their part in drive performance 
• Build a high ‘support & challenge’ relationship with SLT members   

The ideal candidate for this role will have:

• In addition to the details listed above, the ideal candidate will have an in depth knowledge and understanding    Broad and comprehensive understanding of Human Resources concepts and principles Competence in all areas of the Human Resources value chain and broad discipline The requirement for a broader knowledge and competence in supporting allocated business area across all aspects of HR The role needs to balance the needs of business lines with that of HR and ensure alignment with parent company 

Must have technical / professional qualifications: 

• The ideal candidate for this role will have: - A relevant 3yr degree/diploma (e.g Human Resources, Personnel Management, Industrial Psychology, Business Management, etc,) - essential - A post-graduate qualification will be advantageous 
• At least 8 to 10 years' management experience as a Human Resources Business Partner, operating executive level, with full competence in all areas of the HR value chain preferably gained in a private sector environment - essential  as well as proven experience in the management of a Human Resources section/division 

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Role Purpose

The Talent and Capability Lead South Africa role based within Human Resources.

To design and deliver a robust talent plan for South Africa, identifying opportunities for innovation, driving transformation (e.g. digital acceleration).
To drive the talent, succession planning and performance dialogue performance of Vodacom South Africa , working with the HR Business Partners and VSA HRD, and Vodacom Group Talent to delivery SA talent and PD strategies. To contribute and drive  to Learning & Development strategy development and deliver operational support. 
 

Your responsibilities will include:

• Accountable for the development and execution of Vodacom South Africa’s Talent management strategy, policies & frameworks .
• Lead key strategic talent and oversee capability (learning) initiatives (e.g. digital transformation, integrated Talent Management approach)
• Gathering and analysing multiple internal and external people and organisational data sources in order to identify and deliver on future organisational talent and capability needs
• Identify and develop innovative opportunities to collaborate, co-create and pilot talent delivery mechanisms, through close interface with CoEs and Markets (e.g. skill/ talent mobility policies and mechanisms)
• Develop, implement and manage the execution of the South Africa’s Performance Management and Succession planning process. 
• Through the annual talent cycle, work with the HR Leadership and business to agree the strategic talent needs for South Africa and ensure actions are developed and executed
• Work with the Vodacom Group Talent team  to build local  capability in unbiased assessment of Talent. 
• Be a trusted advisor to VSA HRD on all matters related to Talent, engagement, Spirit and Purpose. Support facilitation of SLT and E Band appointment decisions for South Africa in conjunction with Resourcing team.

Key performance indicators

• Delivery of key talent initiatives such as House of Talent, and KPI’s including Diversity & Inclusion, Youth, Digital Skills, and critical JV/integration initiatives
• Smooth delivery of standard talent processes (PD, succession planning, selection for talent programs)
   

The ideal candidate for this role will have:

• Experience of Talent & leadership development and working in large complex multicultural global organizations
• Proven ability to influence and build relationships at a senior level, and simultaneously across multiple stakeholder groups
• Professional credibility, Emotional Intelligence, drive, and intellect to move initiatives forward. 
• Ability to take out ambiguity and drive simplicity across Talent and Performance activities 
• Hay level assessment expert used to assess senior SLT/E bands hire for fit and potential. Using this judgement to influence to EXCO level 

Must have technical / professional qualifications: 

• B Degree
• Psychology background (advantageous)
• Assessment Expertise (advantageous)

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Role Purpose

• The Digital Ninja role is considered to be Vodacom World’s key differentiator – Custodians and ambassadors of the Vodacom World Experience! It is a hands-on role that connects with customers to deliver all Experiential, Product and Service Directory offerings in the Digital Mall. As an expert, the focus of the role is to ensure that customers experience best in class retail engagement that is defined by a digital, seamless, personalised and empowered experience.  

Your responsibilities will include:

Vodacom Shop FOH:-

• Seamlessly integrate sales and aftersales and create an equal happiness opportunity!
• Drive a one stop solution for the customer - Deliver on the full Product and Service proposition and identify opportunities to support selling and service activities from other Zones/Mall proposition areas

Vodacom Shop and TechZone and Repairs :-

• Seamlessly integrate sales and aftersales and create an equal happiness opportunity!
• Responsible for offering customers exceptional support to quickly get Customer’s back on the air through troubleshooting of software and or hardware issues to determine if a device software; repair or replacement is needed. Perform device diagnostics, troubleshooting and loading of manufacturer software

Integration, IoT: Work-Play-Home:-

• Keep abreast of all new development and innovation in the mobile solutions marketplace and adapt quickly to ever changing products, services, ecosystems, technologies.
• Work closely with other business partners and stakeholders to model best operating and support models and new, unique opportunities for our customers. Understand service models as designed for popup, permanent and semi-permanent service offerings in IoT.

Super Ninja:-

• Act as Superhero to all stakeholders. Consult, understand, problem solve, resolve and execute all escalated queries - Have a strong knowledge of the nature of the business required system knowledge and access and substantial problem solving abilities!
• Convert detractors to promotors by stepping in on time consuming or complex customer interactions to support the rest of the team in managing other customers

Key journey Experiences:-

• The Vodacom World journey has identified specific key moments in the journey that require amazing support delivery to ensure our service promises are fulfilled - best in class retail engagement that is defined by a digital, seamless, personalised and empowered experience.  These support areas include: Entrance to the Mall, Info Hub & Pepper, Click & Collect, Vending, Reception & Switchboard – each area has a defined set of workflows and guidelines to ensure that our active participation and engagement with customers at these specific points in the journey will determine our tNPS and FTF as these areas have a core customer experiential influence!
• Accurate information, immediate resolution or best next steps direction provided at these points, determine the seamless nature of the remaining experience for customers,

Activation Arena-BE Hub-Connection/Learning Labs:-

• The Vodacom World proposition has identified amazing new facilities to be used by various stakeholders.  These facilities include: The Activation Arena for our latest and greatest showcases, the Business Enterprise Hub for strategic execution by the EBU team and their key partners, the Connection Labs – supporting SME and other independent users who require short term use of office facilities and digital connections to enhance their business communications and finally, learning labs that create a new learning environment for various internal and external stakeholders – the Digital Ninjas in this Zone are key participants in the successful optimisation and service experience within this space.
• The Digital Ninja in this these zones will act as a concierge and expert in various ways at various times throughout the day! This area will experience an ever changing audience as we execute on the latest and greatest launches whilst simultaneously offering education and learning opportunities through our learning labs both current and new products and services. 

The ideal candidate for this role will have:

• A 3 year Degree or National Diploma in a IT, Digital Technologies, Commercial Business, Communications Management and/or relevant equivalent certification/s completed or actively in progress – preferred 
• Other Relevant short courses courses/certificates - essential
• Minimum of 2-3 years’ experience within Retail in the ICT /Commercial/Banking /Hospitality or relevant environment - essential 
• Minimum of 1 year in a within retail, face to face customer and/or contact centre exposure – essential
• Exposure to digitally lead retail solutions and/or other digital customer interfacing platforms, programming, coding or alternate will be highly beneficial. 

 OR

• Matric  or SAQA accredited equivalent – essential 
• Other Relevant short courses courses/certificates - essential
• Minimum of 3-5 years’ experience within Retail in the ICT /Commercial/Banking /Hospitality or relevant environment - essential 
• Minimum of 2 year in a within retail, face to face customer and/or contact centre exposure – essential
• Exposure to digitally lead retail solutions and/or other digital customer interfacing platforms, programming, coding or alternate will be highly beneficial. 

Knowledge:

• Demonstrate proficiency in technology, and the ability to learn about new products 
• Proven experience in sales and technology solutions, as well as developing customer loyalty
• Ability to consistently deliver great customer experiences (recover poor experiences and exceed customer expectations)
• Understanding of retail environment 
• Excellent Product & Service knowledge or ability to acquire and apply such knowledge quickly
• Computer Literacy essential – ability to learn different systems easily

Closing date for applications: 01 November 2021

The base location for this role is Midrand, Vodacom Campus
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organizational culture that recognizes, appreciates and values diversity & inclusion. 

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Role Purpose

The Solutions Architect role based within Vodacom Business.

To interact with customers to gather technical requirements, architect customer networks and compile solution proposal documentation in the converged communication space as part of the Sales process.
 

Your responsibilities will include:

• Perform role of interface between customer, commercial and technical entities by translating between business requirements and technical specifications.
• Build and maintain productive relationships with key clients, internal groups within the company, suppliers and partners.
• Identify opportunities within client environments for solutions or new product development.
• Respond to business and wholesale customer queries as per request for information (RFI) and request for proposal (RFP) documents.

The ideal candidate for this role will have:

• Knowledge of converged solutions design and development e.g. fixed mobile convergence, triple or quad play services and unified communications.  
• Cross Domain Technology Architecture knowledge coupled with implementation experience including a combination
• Business acumen and ICT awareness.  
• Outstanding presentation and communication skills.  
• Excellent Interpersonal skills.  

Must have technical / professional qualifications: 

• Matric/Grade 12  (Essential)  
• 3 year Degree in IT or Engineering related field (essential) or
• 5-10 Years relevant experience in IT or Engineering (essential).  
• Industry certification e.g. Cisco (CCNA/CCDA and above), CISSP or similar (preferred).  
• In-depth knowledge of various technology architecture domains and convergence (preferred).

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Role Purpose:

The Specialist: Solution Architect position is based within the Technology Business Unit.

The Solution Architect is responsible for interpreting business requirements and producing system designs in Vodacom’s Contact Centre environment. This role will also assist with implementing projects and configuration changes as well as providing consulting to team members and other business users.

Your responsibilities will include:

• Accountable for functioning, well performing system designs
• Providing timeous, accurate information to support Business Analysts
• Compile System Design and Acceptance documents based on business requirements (BRS document), current system environment and architectural input
• Perform proof of concept/feasibility verifications for features required by Business and Business Analysts; provide guidance on system capabilities
• Assist with the implementation of new projects including liaising with other technical departments, installing software, creating configuration, troubleshooting and performing acceptance testing
• Ad hoc development of tools or small interface components
• Impact Assessments – Identify all impacted systems in order for the Solution to be delivered, eespecially if system integration will be required between different systems.
• Identify Enablers/Capabilities that need to be developed in order for future Solutions/Features to be delivered.
• Identify Technical Debt and prioritize with the Development Team in order for us to have Continuous improvement and bring stability to the environment.  

The ideal candidate for this role will have:

• Matric / Grade 12 (Essential)
• Relevant 3 year IT Diploma or Degree (Essential)
• Understanding of Cloud Solutions and Implementations
• 3 - 5 years of relevant experience 

In addition to the above, you will also have:

• Methodical and systematic approac
• Strong analysis skills
• Ability to logically structure information
• Attention to detail
• Applying expertise & Technology
• Problem solving and troubleshooting
• Fact finding and independent learning from experience
• Business writing & reporting
• Presentation and facilitation skills
• Interpersonal skills
• Initiative

The base location for this role is Midrand, Vodacom Campus 

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.

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Role purpose:

• The Senior Specialist: Internal Audit, Technology is responsible for executing Technology and Integrated audits and ad hoc management requests across the Vodacom Group footprint in support of strengthening the control environment. The audit work must be performed in line with the Vodacom Internal Audit methodology and professional standards. Following audit completion, the Senior Specialist will track the agreed management actions to closure. Developing and managing relationships with various client departments across the Vodacom Group footprint will be essential to the success of the role and enable the role-holder to provide input into the audit plan. Finally, the Senior Specialist will need to provide guidance and best practices to the Internal Audit team and client departments on relevant current and emerging Technology topics including cyber-security and threat management.
   

Your responsibilities will include:

Key accountabilities and decision ownership: 

• Execute annual audit plan
• Manage and lead technology audit projects
• Document impactful audit reports
• Follow-up on outstanding audit issues
• Manage relationships with senior stakeholders
• Produce excellent quality audit work
• Assist with the preparation of the annual audit plan in terms of technical audits that should be performed
• Execute the approved annual audit plan with minimal supervision
• Lead technical Cyber Security, IT, and Network-related audits
• Ensure that audits are performed in accordance with the requirements of the Internal Audit methodology and IIA standards
• Document high quality, impactful audit reports
• Ensure that follow-ups are conducted as per the Internal Audit methodology
• Ensure audit quality is maintained through self- and peer-review of audit work and reports
• Manage relationships with client departments focussing on the local and international IT and network teams
• Keep abreast of technology-related internal audit and technical developments

Core competencies, knowledge and experience:

• Critical thinking
• Complex problem solving
• Research
• Interpersonal
• Negotiation
• Presentation
• Communication (verbal and written)
• Project management
• Time management

Knowledge:

• Internal Audit Standards and Professional Ethics
• Relevant frameworks (COBIT, ITIL, COSO, ISO17799\ISO27001, etc.)
• Technical/infrastructure knowledge is essential i.e. detailed knowledge of the following technology platforms:
• Operating systems – UNIX, LINUX, Windows
• Databases – SQL, Sybase, Oracle
• IT Networks
• Firewalls
• Data Centre
• Cyber Security
• Data Analytics (Galvanize)
• Relevant laws (ECT act, POPI etc.) 
• Enterprise Risk Management    
• Intelligent Automation (RPA, AI, ML) preferred

Attributes: 

• Ethical, is honest and has integrity
• Quality orientation with attention to detail
• Assertive yet collaborative
• Curious with a sense of innovation
• Deadline driven and shows initiative
• Ability to work independently and in teams