Latest Jobs at Vodafone Global Enterprise

Role Purpose/Business Unit:

• The purpose of this role is to implement the CBU Sales and Distribution strategy in conjunction with all the branded channel partners and strategies while creating regional strategies aligned to business objectives. The main KPI’s that need to be implemented and managed are channel outputs, related to channel strategy. Net Sales Revenue being the overarching objective. Deeper understanding of segmented marketing, strategy and business development as well as analytical and basic financial competence.

Key accountabilities and decision ownership:

• Brand representative: Be the face of the brand across all channels, ensuring a unified and compelling brand representation. Uphold and promote the brand values, messaging, and visual identity consistently within the branded channel. 
• Support, track and monitor partner profitability aligned with Vodacom IBRO (Inflow, Base, Retention, Outflow) ambitions.
• Clear and concise communication (both written and verbal) to Trade Partners pertaining to key business changes/processes
• To ensure that all relevant channel targets are set, communicated and implemented, and performance is consistently measured and monitored.
• Responsible for managing, tracking and report on all budget line items related to Branded Channels.
• Utilize analytics tools to monitor channel performance, track KPIs, and derive actionable insights. Provide regular reports on channel growth, engagement, and areas for improvement. Ensure that the relevant report are analytical; accurately and timeously produced to 
• fully understand the market. To feedback to centre where relevant.
• Weekly and monthly management reporting and analysis of branded channel and competitor landscape 
• Support the trade partners and customers with queries and to expedite appropriate resolution of queries.
• Fourth line escalation from trade partners (customer queries)
• Operationalise the Sales, Business Development, People, Projects and General Management strategies. (Inform, customise and Execute comprehensive channel strategies to maximise brand exposure and engagement. Collaborate with cross-functional teams to align channel efforts with overall brand objectives.)
• Execute regional initiatives aligned with Vodacom business and head office strategic objectives, products (driving acceleration units into Channel aligned with BSC – VFS, VB, Fixed) and activities related to the Region.
• Develop captivating and relevant content for each channel, tailoring it to the specific audience and platform requirements. Ensure content consistency while adapting to the unique characteristics of branded channel. Eg Regional deals
• Utilize analytics tools to monitor channel performance, track KPIs, upskill trade partners using analytics and derive actionable insights.
• Engagement and strategic alignment with key internal and external stakeholders. 
• Stay informed about industry trends, emerging technologies.
• Continuously optimize channel performance through, data analysis.
• Design creative go-to-market approaches in collaboration with the regional marketing team, and ensure effective execution within timelines and budget
• Seek out new opportunities and channels that align with the brand's target audience (segmented approach).
• Drive seamless customer experiences. Provide insight and feedback about the customer journey and processes across all Branded channels. Through a better understanding of customer pain points and be consistent in approach aligned with CX experience ambition of Vodacom. Spirit days/surveys in Branded channel
• Develop guidelines and train internal and external stakeholders on brand standards for consistent representation. Provide guidance to content creators and collaborators to ensure alignment with brand goals.
• Enhance synergy and drive unified agile executions across business units and expedite decision making. Embedding one Vodacom principle Drive a culture of innovative approaches.
• Understand the market to foster better customer engagements to grow customer base and stimulate usage.
• Act as the Regional representative (SPOC) to drive Axonify, Qlik; product launch, roadshows, regional events, council meetings and alignment.
• To assist Vodacom’s Retail Business Partners in growing their business by providing strategic direction and focus supported by effective business analysis including but not limited to internal data analysis, competitor, and market research in identifying opportunities and threats in the market as they arise.
• Maintaining effective trade partner relationships with all franchisees and distribution partners & further maintaining an informative relationship with all relevant manufactures and suppliers as well as all other internal and external stakeholders.
• To identify business training growth and development needs of your channel/ client base and ensure implementation thereof & co-ordinate training for retail outlets on Vodacom South Africa Policies and Procedures, sales skills, customer etiquette, overcoming objections, conversion selling, new product and network developments.
• Conduct quarterly reviews with channel partners to determine potential gaps and implement treatment plans for poor performing stores and review performance thereafter & ensure that operational guidelines and policies and procedures are implemented at store level
• Ensure that important and regular communications, notices and memos are understood and disseminated within channel. 
• Managing daily sales and operational escalations into various Vodacom Business units ensuring timely resolve and process improvements.
• Provide insights for effective analysing for improvement of TNPS across Retail touchpoints and ENPS for the Region 
• Implement people transformation initiatives in third parties
• Analyse, resolve and feedback on all regional customer issues. 
• Assist in training initiatives linked to knowledge gaps and new product introductions.

Must have technical / professional qualifications:

• Relevant Sales or general business National Diploma (3 years) (NQF 6) or Degree (NQF 7) with a minimum of (2) years’ experience in a managerial capacity with staff responsibility 
•  5-8years’ experience in a sales, reporting or analytical function with management skills
• Must be willing to travel frequently (must have a drivers licence), own vehicle
• Must be able to present in-depth Monthly Sales and data analysis 

Core competencies, knowledge, and experience:

• Attention to detail and analytics within reporting.
• Commercial acumen
• Demonstrates strong communication skills, influencing and persuading teams to ensure effective collaboration across channels, and with other stores
• Strong understanding and knowledge of competitors’, products, services, processes and educates customers according to defined Vodafone standards in order to improve customers´ experience; 
• Uses best practice knowledge to provide thought leadership through ensuring the teams are aligned with the common goals and focus areas (e.g. for provides operational excellence in regional area in order to launch a key product). 

Deadline:24th June,2025

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Role Purpose/Business Unit:

• To partner with sales and commercial teams to translate business decisions and individual transactions into project revenue and costs reported in the financial statements. 
• To ensure the integrity of data across various systems and reconcile any variances.
• Provide robust financial analysis and finance business partnering support to the Project Team and VB Sales to unlock value whilst maintaining appropriate control governance.
• To provide reporting and analysis on the Project and manage the month end processing of accounting adjustments and overall month end review.

Your responsibilities will include: 

• Budgeting and forecasting: Managing a project budget, including forecasting future costs and revenue.
• Cost accounting: Tracking and analysing project costs against collected revenue
• Financial reporting: Developing Project Financial Metrics, preparing financial reports and presenting financial information to project stakeholders
• Financial risk management: Identifying and managing financial risks associated with the project, such as cost overruns or revenue shortfalls.
• Contract management: Ensuring that financial terms of contracts with clients and vendors are adhered to and managing any financial disputes that may arise.
• Cash flow management: Managing the flow of cash in and out of the project to ensure that there is always enough cash on hand to cover expenses. 
• Invoicing and billing: Management of invoicing and billing processes to ensure that clients are accurately billed for project work and that vendor invoices are paid on time.
• Cost Management of the Project: As per the respective budget and the relevant work breakdown structures
• Project budget: A detailed and accurate project budget that outlines all of the expected costs and revenue
• Monthly financial reports: financial reports that track the project's financial performance against the budget, including actual costs, revenue, and any variances from the budget.
• Cash flow projections: Forecasts of the project's cash flow over time, including expected inflows and outflows of cash, to help ensure that there is always enough cash on hand to cover project expenses.
• Risk assessments: Identification and assessment of financial risks associated with the project, along with strategies to mitigate those risks.
• Financial analysis: Analysis of project finances to identify areas for cost savings or revenue growth opportunities

The ideal candidate for this role will have:

• Bachelor’s degree in Accounting / Finance (Essential)
• Understanding of key accounting concepts and working level of IFRS (Essential)
• Advanced Data analysis experience (Advantageous)
• Post graduate qualification or finance professional qualification would be an advantage e.g. CIMA, CA (SA), MBA etc.
• CA(SA)/CIMA (Highly advantageous)
• Minimum of 5 years relevant experience
• 3+ years working experience within Industrial / Engineering Companies in Accounting 
• Experience in public sector projects, mining or power utility sector will be an advantage
• Exposure to NEC3 contract project would be an advantage
• Technology and Telco experience would be an advantage. 

Core competencies, knowledge, and experience:

• Advanced Data analysis to derive meaningful insights with a high degree of accuracy and attention to detail.
• Advanced skills in MS Excel and Power Point.
• Ability to communicate at with leaders across the business.
• Ability to collaborate and work with different stakeholders.
• Ability to influence and effect change.
• Sense of urgency
• Commercial acumen
• Understand customer needs and assist sales and commercial teams to resolve customer disputes.

Deadline:1st July,2025

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Role Purpose/Business Unit:

• After only a few short years and already rated as the second-best Loyalty platform in South Africa, as Product Owner Loyalty Analytics you will be responsible for ideating and maintaining all algorithms and processes related to the Loyalty function within Vodacom South Africa. This includes but is not limited to dynamic pricing, below the line marketing activities, budget optimisation, proof of concepts, voucher optimisation and post implementation reviews. You will be required to work with and lead a diverse group of internal and external stakeholders to deliver solutions that drive engagement and reduce churn across a large spread of consumer- and enterprise segments.
• The Product Owner takes P&L accountability for all reward- and activity management functions and ensures targets in line with overall commercial objectives are achieved.
• This role functions in an Agile and tribe structure and is also responsible for overall prioritisation of key features and enhancements at each stage of the product development lifecycle.
• The Product Owner represents the business stakeholders and is the voice of the customer guiding individual DevOps teams, responsible for ensuring that the delivery team delivers value to the business.

Key accountabilities and decision ownership:

• End to end management of the loyalty platform.
• Exploratory and diagnostic analytics.
• Prepare and deliver high quality and concise presentations on the performance of initiatives.
• Define, monitor and enhance reports as it relates to Loyalty.
• Provide input into commercial meetings to assist in decision making processes.
• Driving the adoption and monetization of the Vodacom Loyalty program. (Execution of tactical campaigns using CVM & selling personalised propositions)
• Leveraging the loyalty platform to drive Vodacom strategic objectives (Revenue, Retention, Activity, New Channels adoption & multi-product take-up)
• Drafting and managing the capabilities and features roadmap across its various components.
• Oversee modelling and rules used in Vodacom loyalty activities (Rewards allocation, budget management & VodaBucks liability).

The ideal candidate for this role will have:

• Technical / professional qualifications and experience: 
• Matric essential and
• A relevant 3 year Degree or National Diploma essential in BSc, Actuarial, Engineering, Analytics or related and
• A minimum of 8 to 10 years relevant experience in Analytics essential
• Excellent verbal and written communication skills

Core competencies, knowledge and experience:

• Expert using SQL, Excel, R, Python, powerpoint, or similar tools.
• Experience in working within a loyalty function beneficial.
• Knowledge of statistics and measurement approaches
• Pricing and commercial management.

Deadlinne:24th June,2025

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Role Purpose/Business Unit:

• This commercial leadership position drives implementation of the Annaul Segment Strategy through the evaluation of segemt Insights & Analytics, Integrating Behavioral Science Insights, Managing Campaign Calendar, Leading Projects, Supporting Brand & Digital campaigns, developing simplified CX/UX in order to drive flawless market execution with commercially inspired and consumer centric Go to Market plans. The Segment Manager drives achievement of key commercial IBRO KPIs - responsible for growing segment Customer Base ahead of competitors, driving Market Share leadership, encouraging increased service/s penetration, leading in NPS, improving Brand Consideration (Brand Love), and retaining customers through active Churn management whilst improving ARPU/ARPA for the segment(s) - delivering against overall CBU segment P&L targets. The role also drives on time and impactful campaigns in market through the management of a cross-functional Joint Development Team which  – creating a roadmap of propositions and activities for the segment(s), leading performance, innovation and ensuring flawless execution across all key channels and subscriber touchpoints.

Key accountabilities and decision ownership:
Execute Annual Segment Plan:

• Understand the market, competitors and segment opportunities
• Identify customer and commercial opportunities through actionable insights
• Define simple and differentiating segment branded claims and propose activities, propositions and customer experience developments to substantiate these
• Develop a Segment Marketing plan/roadmap and  deliver against this
• Develop and execute on segment distribution and customer/channel investment initiatives 
• Manage market pricing, deals and initiatives using insight to differentiate and behavioural science to manage IBRO 
• Drive and support excellence in go to market execution, coordinating execution of new propositions and existing products 

Manage segment performance:

• Track and regularly report on segment performance, proposing improvement initiatives
• Improve customer experience across key channels 
• Delivery a action based Performance Review leveraging Qlik Sense

Manage and influence cross-functional segment teams:

• Manage teams from all functions to deliver segment plan and improvement initiatives leveraging CVM, Digital, Online, Financial Services and Product 
• Manage agency and internal team briefs end to end 

The ideal candidate for this role will have:
Technical / professional qualifications and experience: 

• Matric essential
• Relevant 3 years Degree or National Diploma essential, with commercial/marketing subjects. Post graduate studies an advantage  and
• Minimum 5 years relevant experience essential in advanced commercial development, channel planning, CX, brand marketing skills with broad based understanding of high impact market program deployment ideally from managing successful consumer P&Ls & category porfolio’s
• Previous work experience in telecoms/technology industries, FMCG and/or financial services

Core competencies, knowledge and experience:

• Segmented Marketing: Proven ability to define segmented opportunities and to create propositions and GTM strategies to exploit them leveraging insights
• Commercial Acumen: Commercial mindset with extensive experience in growth marketing and commercial roles.
• Insights, Proposition Development, Customer Experience: Ability to make critical decisions on key insights, developing branded claims and to prioritise and deliver proposition and customer experience roadmaps – leveraging multiple sources
• Self Leadership: Strong personal impact. Ability to present to senior leaders and EXCO. Ability to communicate complex subjects in a simple way. Story telling capability to drive buy in for consumer centric agenda 

Deadline:24th June,2025

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Create an enabling environment to drive performance and employee engagement across the business areas by partnering with business leaders by implementing the relevant and appropriate people plans.   Facilitate the delivery of the Vodacom strategic HR priorities, through defining an appropriate strategy to deploy the people plan and partner with business leadership in the execution of the plan. The key focus will amongst others include but not limited to organisation effectiveness, talent management & building capabilities.

Your responsibilities will include:

HR Partnering: 

• Act as a trusted advisor to managers and teams on HR policies, employee relations, and performance management.
• Serve as the first point of contact for HR-related queries from call centre agents and team leaders.

HR Operations

• Support the rollout of learning and development initiatives, onboarding programs, and career pathing frameworks.
• Support recruitment teams with onboarding processes and help implement retention strategies tailored to contact centre dynamics.
• Assist with the recruitment of key positions within the contact centre environment 
• Assist team leaders with performance improvement plans and provide coaching on people management practices.
• Manage attendance issues, disciplinary processes, and conflict resolution in a fair and consistent manner.
• Maintain accurate employee records, manage shift-related HR documentation, and ensure compliance with labour laws.

Engagement & Culture: 

• Drive engagement initiatives, pulse surveys, and feedback loops to enhance workplace culture.
• Drive initiatives to boost morale, reduce attrition, and promote a positive, inclusive workplace culture.
• Help embed company values and support initiatives that foster innovation, agility, and collaboration.

Data & Insights: 

• Leverage HRIS and analytics tools to generate reports and insights that inform people decisions.
• Track key HR metrics such as turnover, absenteeism, and engagement scores to inform continuous improvement.

Tech Culture Alignment:

•  Help embed company values and support initiatives that foster innovation, agility, and collaboration.

The ideal candidate for this role will have:

Must have technical/professional qualifications:

• Diploma or Bachelor’s degree in Human Resources, Industrial Psychology, or related field.
• 2–4 years of HR experience, preferably in a call centre or high-volume support environment.
• Familiarity with HRIS systems and time/attendance tools.
• Strong understanding of labour legislation and HR policies.
• Excellent interpersonal and conflict resolution skills.
• Ability to work flexible hours to support shift-based teams

Job Experience:

• 2–4 years of HR experience, preferably in a call centre or high-volume support environment.
• Familiarity with HRIS systems and time/attendance tools.
• Strong understanding of labour legislation and HR policies.
• Excellent interpersonal and conflict resolution skills.
• Ability to work flexible hours to support shift-based teams

Job Knowledge: 

• Good breadth of HR experience
• Commercially savvy / business understanding
• Strong relationship skills
• Experience of supporting organisational change

Key Competencies

• Empathy and approachability
• Conflict resolution and mediation
• Time management and prioritization
• Communication across diverse teams
• Resilience in high-pressure environments
• Data-driven decision-making
• Relating and Networking
• Persuading and Influencing
• Creating & Innovating
• Presenting and Communicating Information 
• Deciding and initiation action
• Delivering Results
• Adapting & Responding to Change
• Planning and Organising

Deadline:1st July,2025

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Role Purpose/Business Unit:

• To partner with the allocated client BU  leadership team to define and support the delivery of the transformational people agenda, bringing to life the Vodafone People Strategy.
• To act as an interface between HR, Centres of Excellence and the client leadership team.

Key accountabilities and decision ownership:

People Planning:

• Drive and lead functional people plan that is fully aligned to Vodacom and HR strategy
• Drive delivery of functional initiatives on an on-going basis

Organisation Effectiveness & Change:

• Drive functional change programmes and OE activity in business areas
• Interface with key stakeholders to ensure alignment with cross-functional change activity
• Input to monthly and quarterly organisation reviews using OE metrics
• Drive organisation efficiency in business areas (ensuring compliance with agreed spans & layers targets)
• Support the delivery against FTE, contractor & employment cost targets in business areas
• Ensure organisation clarity & alignment in business areas, e.g., RACI, role profiles, role titles
• Ensure data integrity of people related information in the business unit
• Act as tactical sparring partner, engaging on the effectiveness of the BU, processes, systems, data, and people
• Drive the HR agenda within the BU, ensuring that all people managers are equipped and able to deliver against the annual recurring people management requirements
• Propose, develop, and deliver key functional change programmes in collaboration with COE.

 Reward:

• Drive with line managers the utilisation of Reward mechanisms.
• Ensure the organisation’s fair pay principles are aligned.

Talent & Capability:

Talent Acquisition:

• Collaborate with the TA team to deliver a pipeline of diverse future leaders and accelerate high potential development in functional business areas 
• Key part in senior resourcing for business area (in partnership with Resourcing colleagues).  Interview & calibrate agreed / key management in business areas
• Play part in ensuring that resourcing processes are fully aligned to business requirements (attraction, selection, on-boarding, etc)

Talent Management:

• Input to Talent Reviews across the function & follow through on outcomes in business areas; proactively use potential framework to ensure robust talent calibration and succession plans are in place, facilitating the performance and potential calibration
• Advise on performance and potential ratings for F and Staff Band Top Talent
• Support the emerging talent agenda i.e.  Graduate Programme, learnerships and interns.
• Ensure active management of poor performers in business areas
• Partner with the business leaders to drive group initiative on PD
• Drive Diversity & Inclusion agenda in business areas
• Partner with leadership to ensure teams have a clear understanding of the relationship between Vodacom, functional, team and individual goals in contributing towards delivery of the VSA overall strategy

Leadership and Management Development:

• Understanding of management development programmes to make recommendations for effective leadership development at key transition points on the management/leadership ladder and drive uptake of development programmes relevant to BU specific priorities
• Coach executives across business areas, in collaboration with COEs

Organisational Capability:

• Work with Talent & Capability to build critical functional capabilities to enable the business areas to deliver against their plans
• Ensure functional induction framework is developed and implemented & core organisational on-boarding programmes are in place and is effectively used

Cultural Change:

• Play key role in supporting leaders to live the Spirit of Vodacom and related people/HR policies.
• Provide Leadership of cultural change in business areas/areas of responsibility
• Challenge & improve people policies/processes/practices to ensure alignment with Spirit of Vodacom and new ways of working
• Challenge & support leaders in business areas to align behaviours/attitude to the Spirit of Vodacom and new ways of working

Communications & Stakeholder Engagement:

• Partner with BU Communications BP to ensure communication processes are working effectively within business areas
• Partner with leadership to actively drive employee advocacy for Vodacom products, services & network
• Focus the business areas on continuously improving employee engagement & by facilitating the development of Spirit action plan etc.
• Build a high ‘support & challenge’ relationship with leadership team members
• ‘Walk the tightrope’ of being part of the business areas yet maintaining an objective HR perspective.

Health & Safety:

• Ensure that the Health and Safety standards are maintained to group guidelines

Must have technical / professional qualifications:

• Matric (essential) 
• Relevant 3 Year Degree/National Diploma (e.g., Human Resources, Industrial Psychology, Business Management, etc.) (essential) 
• A minimum of 8 years' relevant experience as a Human Resources generalist across all areas of the HR spectrum (essential) in
• inclusive of 3 years’ experience as an HR professional interfacing with senior leadership in a corporate environment
• A post-graduate qualification will be advantageous

Core competencies, knowledge and experience :

• Job requires a broad and comprehensive understanding of the concepts and principles in HR to resolve issues 
• The role needs to balance the needs of business with that of HR and ensure alignment with parent company
• Knowledge and experience in Change management, people organization plans
• Exposure to coaching leaders for behaviour change
• Knowledge of labour legislation
• Knowledge of HR policies and procedures

Competencies:

• Problem solving and decision making
• Analytical thinking
• HR reporting
• Interpersonal skills and negotiating skills
• Business and financial acumen
• Consultation and facilitation skills
• Planning and Organising

Deadline:24th June,2025

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Role Purpose/Business Unit:

• Use their knowledge of ML/AI and combine it with programming and software engineering skills to enable easier use of and access to the Group unified datalake, AI and ML technology stack to enable the development, deployment and operation of AI/ML models and related data & analytics. 
• Work closely with the Group International Markets Data Science team, local markets IT and commercial stakeholders to enable Cloud Data Lakehouse capabilities that enable and ease the AI/ML model and analytics development, deployment, and operations. 
• Lead and shape the team of Software Engineers, ML Engineers, and DevOps Engineers in the Group AI / ML and Big data cloud capability design, development, deployment and operations.
• Enable and support the Group International Business (IB) Data Science Team, IB markets and Group functions in deriving business value from the Group AI / ML and Big Data cloud big data unified platform. 

Your responsibilities will include:

• Lead and shape the design and develop AI / ML systems and capabilities.
• Lead and shape the Cloud Big Data application and infrastructure DevOps design, development, and deployment of standardised and repeatable patterns. 
• Drive the automation of AI / ML predictive model software, including model training. 
• Enable the automation and production of  data science prototypes through configure driven capabilities and develop ML apps according to data science requirements. 
• Ensure streamline, secure and digitised flow of data in the Group unified lake house to enable effective AI / ML model execution and delivery, and secure ML outcomes in real-time or batch to the IB markets systems of engagement. 
• Drive the overall Cloud Big Data architecture and solution design to evolve the Group cloud big data capabilities (reusable assets/patterns) and components to support the business requirements/objectives.
• Stay abreast with latest trends and research of AI / ML and cloud big data technologies and methods to improve delivery and sustainability of big data, AI / ML applications and services. 
• Make contributions to the process of defining best practice for the agile development of applications to run on the Group cloud big data platform.

Core competencies, knowledge, and experience:

• Experience managing the development life cycle for agile software development projects.
• Robust software engineering, DevOps engineering and AI/ML engineering skills and expertise.
• Experience in using a wide range for data tools such as AWS services – S3, SFTP, Glue, EMR (Spark), Step Functions, Athena, CloudWatch, CloudTrail, KMS, SageMaker, Kinesis, OpenSearch, etc. 
• Knowledge of Big Data frameworks like Hadoop, Spark, Hive, Yarn, Airflow, etc.
• Experience in working with distributed ML frameworks like H2O and/or TensorFlow
• Experience in working with various ML libraries with key focus on AWS Sagemaker
• Programming experience in Java, Python is essential
• Experience working containerisation services such as Docker/Kubernetes or cloud alternatives would be an advantage
• Experience with AWS big data lakehouse architecture & analytics is essential, while working knowledge of GCP would be desirable.
• Experience with other distributed technologies, NoSQL databases and streaming technologies would be desirable.
• Strong written and verbal communications
• Excellent interpersonal and collaboration skills.

The ideal candidate for this role will have:

• Advanced degree in Computer Science/Math/Statistics/Engineering or a related discipline would be an advantage
• Relevant cloud certification at professional or associate level
• 8+ years in Data, AI and Analytics or related software engineering experience
• Exposure and experience with delivery of GenAI applications.
• Agile exposure, Kanban or Scrum

Deadline:25th June,2025