Living Benefits Claims Admin at Sanlam

• Preparing a claim for the Claims Consultant by ensuring all required information is available
• Administer and pay claims
• Handling of queries (telephonically and/or via email) within agreed timelines
• Action and respond to all customer/client follow-up tasks within agreed timelines
• Identify if there is a need to investigate the legality of a claim
• Answering of calls on the Living Benefit Claims Helpdesk (on rotation basis)

Minimum Qualification
Qualifications & Experience

• Matric / Grade 12
• Relevant Degree or Diploma (will be an advantage)
• Fully bilingual (fluent in English and Afrikaans)

Minimum Experience

• 3 years’ experience in claims administration of Long-term Life benefits.
• Knowledge of long-term Life Products and Benefits.
• Good understanding of Renewal policy and Individual Life Operational systems will be an advantage.
• Experience in the medical field (e.g. Nursing, Medical Aid Claims) will be an advantage

Competencies

• Analytical thinking
• Building Relationships
• Building Customer Loyalty
• Treating customers fairly
• Communication (Written and Verbal)
• Team Success
• Problem Solving
• Attention to detail
• Adaptability
• Analytical thinking
• Building Relationships
• Building Customer Loyalty
• Treating customers fairly
• Communication (Written and Verbal)
• Team Success
• Problem Solving
• Attention to detail
• Adaptability

Knowledge And Skills

• Processing transactions and conduct simple calculations
• Record keeping; filing and maintenance of databases
• Maintain work standards and quality verification
• Data Collection and processing of transactions
• Procedures Knowledge