ADvTECH leads the private sector in the fields of education and resourcing, contributing meaningfully towards the sustainable development of human capacity in South Africa through the provision of education, training, skills development and career placement services. Our purpose is to ignite a life-long passion for continuous learning and personal career dev...
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Primary Purpose of the role:
- To provide expert advice and guidance to Campuses and Department Heads on a wide range of human resources issues. This role involves working closely with clients to understand their needs, developing tailored HR strategies, and implementing best practices to enhance organizational performance.
- The HR Consultant will also ensure compliance with employment laws and regulations while fostering a positive work environment.
Key Responsibilities:
Consultation and Advisory Services
- Provide strategic HR advice to clients on matters such as workforce planning, talent management, and organizational development.
- Conduct HR assessments and audits to identify areas for improvement and recommend solutions.
- Develop and implement HR policies, SOP’s, procedures, and programs
Recruitment and Talent Acquisition
- Assist clients in developing effective recruitment strategies to attract top talent.
- Conduct job analysis, create job descriptions, and design recruitment processes.
- Support the selection and onboarding processes to ensure a smooth integration of new hires.
Performance Management
- Advise clients on performance management systems and practices.
- Develop performance appraisal tools and provide training on effective performance evaluations.
- Assist in the creation of employee development plans and succession planning.
Employee Relations
- Provide guidance on managing employee relations issues, including conflict resolution and disciplinary actions.
- Conduct investigations into employee complaints and provide recommendations for resolution.
- Promote a positive work environment and facilitate effective communication between management and employees.
Compliance and Risk Management
- Ensure clients' HR practices comply with all relevant employment laws and regulations.
- Conduct regular reviews and updates of HR policies to maintain alignment with Advtech policies
- Assist clients in managing HR risks and implementing best practices for risk mitigation.
Training and Development
- Identify training needs and develop customized training programs for clients.
- Update and submit WSP and ATR
- Facilitate induction and onboarding training
- Facilitate workshops and training sessions on various HR topics.
- Identify training interventions required as per WSP and arrange training
- Evaluate the effectiveness of training programs and make necessary adjustments.
Competencies required:
- Advanced computer literacy and system proficiency essential
- Excellent administration, planning and time keeping skills
- Customer service orientation and self motivation
- Highly effective communication and organizational skills
- Shown ability to manage work and self proactively
- Ability to multitask, prioritize and handle pressure
- Resilience
Qualifications:
- Relevant HR Qualification
- Proven experience as an HR Consultant or in a similar HR role.
- In-depth knowledge of HR principles, practices, and employment laws.
- Strong analytical and problem-solving skills.
- Excellent interpersonal and communication skills.
- Ability to build and maintain strong client relationships.
- High level of confidentiality and professionalism.
Experience:
- Minimum 3 to 5-year experience in a Generalist HR environment and knowledge of relevant HR Legislation and Payroll procedures.
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DESKTOP SUPPORT
- Answers, evaluates, and priorities logged requests for assistance from users requiring assistance with catalog of services requests.
- Logs and tracks calls using incident and problem management database provided through the service desk
- Handles problem recognition, research, isolation, resolution and follows up on routine user problems, referring more complex problems to the campus Senior ICT Support
SOFTWARE AND HARDWARE INSTALLATIONS AND SUPPORT
- Installs desktop and laptop computers for use on campus with the relevant authorised software and completes the relevant documentation.
- Installs hardware and peripheral components such as monitors, keyboards, printers, and disk drives.
- Sets up and support for boardrooms or for training use.
- Conducts regular testing of the video conferencing and information technology equipment and fixes any problems with this equipment.
INFORMATION TECHNOLOGY ADMINISTRATIVE FUNCTIONS
- Liaises with service providers on information technology equipment and repairs and maintenance thereof.
- Administers assets by updating the hardware and software asset register that includes asset disposal.
- Administers licensing in the software license bank.
- Maintains the information technology store room, server room and office by keeping it neat and tidy and free of any health and safety risks.
Qualifications
- Higher Certificate / Occupational Certificate Level 5 (NQF Level 5) / A+ / N +
- Internship for 6+ months
COMPETENCIES REQUIRED
- Good interpersonal skills including willingness to assist, communication and following up
- Computer literacy and systems administration
- Time management, organisational skills, willing to work flexible hours
- Initiative and problem solving prowess
- Ability to cope in a pressured environment
- Driver's license and transport
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Overall Purpose of the Job
Ensures timely payments of vendor invoices and expense claims and maintains accurate financial records, reporting, reviews and controls for his/her respective team.
Vendor Reconciliations
- Top 25 vendors to be reconciled by the 23rd of each month followed by vendors with open GRIR entries and then vendors statements with balances not reflected on SAP.
- Team recons to be reviewed prior to being submitted to the AP Manager for review and sign off.
- Ensure team vendor recons are sent to internal and external customers immediately after the cut off date as part of query resolution.
Query Resolution
- Ensure all reconciling items between vendor statement and D365 are resolved by team members within 21 days to alleviate late payments to vendors. Ensure processing is allocated equally to team members and that capturing is completed accurately and within allocated time. Escalate queries for self and team in accordance with internal escalation procedure.
- Review the query management portal daily to check for compliance and address bursar responses and escalate non-response where necessary. Represent team for weekly review with AP Manager on outstanding queries
Reporting review
- Represent self and team for weekly review with AP Manager on GRIR Report on all items over 90 days.
- Age Analysis must be reviewed weekly to ensure items are not left to age and that remittance and clearing has been actioned. Review team age analysis and follow up on debit balances for review with AP Manager.
Payments
- Ensure age analysis is reviewed weekly in preparation fort payment and again at the end of each week to ensure remittance advices have been run successfully.
- Vendors to paid in accordance with agreed payment terms on D365.
- Payment proposal to be extracted and checked before submission to AP Manager and 2nd signatory for approval.
- Payment packs saved to the prescribed location for review and action.
Audit and year end preparation
- Compliance with audit and year end requirements by providing necessary supporting documentation and commentary, reporting and prescribed checks and balances. Perform close off checks for self and team.
Leadership
- Represent team for all reviews with AP Manager. Be responsible for team monthly one-on-one’s, performance management (including IR), performance development and aspects of recruitment.
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Key Performance Areas
HR Administration
- Manage optimal task and resource allocation to ensure that service delivery is as per defined target
- Define appropriate ways of working internally within the team to ensure seamless delivery as per norms
- Manage deployment of a robust quality framework
- Accountable for supporting audit requirements, putting in place effective controls to ensure compliance
- Ensures team follows standardized HR processes to maintain consistency and efficiency.
- Develops, optimizes, and leads the standardization of HR processes across the division, ensuring alignment with business needs.
- Monitors and enhances service delivery metrics, using insights to improve employee experience.
HR Optimisation
- Standardise HR admin processes.
- Manage adoption of standard processes.
- Train Principals, PA’s and Campus Bursars on HR processes, payroll timelines, supporting documents and associated implications of not complying.
- Proactively identify process improvements and leverage technology to drive efficiencies.
- Identifies inefficiencies and suggests improvements within the immediate team scope.
- Leads broader continuous improvement efforts, aligning HR operations with best practices and introducing process innovations
Stakeholder Engagement
- Build and maintain working relationships with key stakeholders – Line managers, HRBP’s, Brand MD’s.
- Ensures a customer-centric approach within the team, resolving employee and manager queries efficiently.
Issue Resolution
- Manages and resolves escalations within the team and business, ensuring timely resolution.
- Establishes escalation protocols, analyses trends in issues, and implements long-term solutions to enhance HR service quality.
Team Management & Development
- Directly supervise the HR Administrators, providing daily oversight, guidance, and feedback.
- Leads the team strategically by driving talent development, succession planning, and maintaining high performance standards.
- Conducts on-the-job training for the team and operational stakeholders to improve efficiency and compliance.
Knowledge
- Good understanding of excel reporting
- Customer Centric approach
- People Management Experience
- Extensive Knowledge of AskHR administration
- Good understanding of employee life cycle end to end
- Experience of process Improvement & implementation
Qualifications
- Advanced Certificate /Diploma (NQF Level 6)
- Tertiary qualification( NQF Level 7)
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Key Performance Areas
HR Administration
- Maintain an accurate HR database by ensuring quality data input
- Manage and respond to HR related queries
- Ensure service delivery is met as per the defined SLA targets
- Maintain accurate and updated governance documentation for all processes
HR Optimisation
- Review processes to reduce manual interventions
- Actively seek and deliver continuous improvements through process and system efficiency
- Support the wider HR teams and project teams in identifying automation opportunities and aligning HR administration with best practices.
Stakeholder engagement
- Serve as a primary point of contact for HR administrative queries, ensuring that employee needs are met efficiently and professionally
- Collaborate with HR team members, managers, and employees to enhance the employee experience through responsive service delivery.
- Escalate unresolved or complex HR queries to the HR Administration Team Leader while ensuring appropriate follow-up.
Qualifications
Advanced Certificate /Diploma (NQF Level 6) in Human Resources
Experience
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Overall Purpose of the Job:
- The ICT Service Delivery Manager (SDM) oversees a number of key functions within the ICT department that enable the delivery of a high quality service to end users, and to ensure Service Support and Service Delivery processes are in place to meet business needs. This position is a stakeholder facing role, and requires that you establish and manage expectations within the business and drive the ICT team to achieve those expectations to a high standard.
Educational Requirements:
Minimum:
- ICT Diploma.
- ITIL v3 Foundation.
Ideal:
- Undergraduate ICT or business degree.
- ITIL v3 Practioner.
- Project Management (e.g. PMP, PRINCEII, etc…).
Legal Requirement:
Training (On the job training should the present incumbent leave):
Minimum:
- Performance management, Situational Leadership, Managing complaints/Grievances, Excellence in team leading and management, Conflict Management.
Ideal:
- Performance management for line managers, Managing diversity, Social Styles, Discipline and dismissals, Presentation skills, Effective writing for business, Emotional Intelligence, Persuasion skills, Communication intelligence.
Experience - Minimum requirements - type and number of years:
- Network Administrator/Senior ICT Support and - 3 years.
- Senior Network/Systems Administrator - 2 years (OR).
- Junior Service Delivery Manager - 2 years (OR).
- Experience in management at a Senior Supervisory capacity - 2 years.
Responsibilities:
Manage Quantity and Quality of IT Services Required:
- Negotiates and establishes Service Level Agreements (SLAs) with Business and OLA’s with technical staff.
- Reduction in SLA targets that are missed and/or threatened.
- Improves customer satisfaction and perception.
- Reduces SLA breaches caused by underpinning contract and/or OLA breaches.
Service Delivery:
- Total number and percentage increase in fully documented SLAs in place.
- Increase of SLAs agreed against operational services being run.
- Increase in completeness of Service Catalogue versus operational services.
- Facilitating change and release management processes.
- Compilation and submission of fortnightly Service Delivery reports.
Provision of cost effective and managed services:
- Reduces costs related to ICT service delivery.
- Reduces the cost of monitoring and reporting SLAs.
- Increases the speed and accuracy of developing SLAs.
- Compiles ICT budget for campus and oversees spend.
- Completes procurement processes (e.g. quotes) timeously and accurately.
- Manages CAPEX applications, Purchase orders, asset management, etc…
- Effectively communicates and coordinates tasks and projects with campus ICT staff.
Manage the Interface with the Business and Users:
- Increases services covered by SLAs.
- Documents and agrees processes and procedures in place (e.g. framework).
- Reduces outstanding SLAs.
- Attends and reviews minutes of campus operations meetings periodically.
- Schedules meetings with campus senior management teams periodically.
Staffing:
- Along with campus management, defines a career path for campus ICT staff.
- Along with campus line manager, conducts EDW, goal settings and reviews for campus ICT staff.
- Along with the ICT Manager, establishes and defines succession planning for the role.
- Ensures that campus ICT staff attend regular training to ensure that they meet the requirements of their role and keeps up with the maintenance thereof.
Communication Requirements:
Verbal communication and examples:
- Meetings and planning sessions with campus ICT teams – day to day activities on campus.
- Campus ops meetings – short and medium term planning of campus operations.
- Weekly ICT ops meetings –short and medium term planning of ICT operations, tasks and projects.
- Weekly Change Control – short and medium term planning and execution of changes.
- Supplier/vendor meetings – typically on operational matters.
Written communication and examples:
- Fortnightly Service Delivery reports – highlights of campus operations over the period including actionable points and recommendations.
- Change management – communication to stakeholders on upcoming changes e.g. OneDrive.
- E-mail communication to various business stakeholders.
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Responsibilities:
Output 1 – Business Analysis
- Analyses past, present and future business environment.
- Analyses business processes to determine problems, risks and opportunities for improvement.
- Reviews processes and conducts process audits, as required.
- Designs new business processes.
- Formulates strategies and guidelines to improve the business environment.
- Documents requirements including data modeling, interface layouts, data flows, screen and report layouts, etc.
- Works closely with systems analyst, other Business analysts, project support analyst, project and work delivery manager to design and implement solutions within constraints.
- Investigates and defines requirements for business processes. Identify opportunities to improve process and reduce waste.
- Facilitates the implementation of new or enhanced processes.
- Provides support and facilitates sessions for end users, e.g. training.
Consult and engage with business process owners, managers and relevant users on feasibility studies and establishing business and systems requirements. This needs to be done proactively. Proactively communicate and collaborate various teams to analyse information needs and functional requirements to deliver the following artefacts that are needed:
- Business/functional requirement specifications
- Wireframes
- Workflow/Process flow diagrams
- Data Models
- Building of Prototypes
- Conduct detailed analysis based on business problems that exist and/or opportunities identified.
- Recommend the appropriate action required to address business changes in conjunction with impact-aware thinking in terms of the broader ecosystem
- Consults to management (both IT and business) on business procedures and policies.
- Design and maintain regular status reports to management on status and other metrics.
- Expert level of competency in the following
- Analysis and modeling of complex business processes.
- Writing requirements specification for large sized Information Systems.
- Track record in Software Development.
- End to end experience of the project lifecycle
- Experience interacting directly with end users.
Specialistaion Area (Subject Matter Specialist) - Accounting
- High level knowledge of HR and SAP Succcess Factors/HCM systems
- HR processing experience within a Project Environment
- Excellent communication skills and business acumen.
- Optimizing and implementing (new) data processes and systems.
- Maintain HR data tools, reporting, and dashboards.
- Respond to HR data requests on an ad hoc basis by gathering, analyzing, and reporting relevant data from various sources.
- Maintain HR data integrity by ensuring the accuracy and consistency of input data. Support data governance processes.
- Develop & maintain a data glossary,
- Ensure that the master data maintenance is done and quality assessment of master data is done to ensure good data quality.
- Partner with GSS on system upgrades and analyses
- Responsible for addressing a high volume of system-related activities in a timely fashion while maintaining a high level of quality and internal customer satisfaction.
Solution Design & Implementation & Specifications Development
- Works closely with the Project Lead, Project Manager, Implenmentation Partner, project support administrator, other Business Analysts and project/work delivery managers to design and implement the best possible solution within the constraints of the tools available.
- Facilitates the implementation of new or enhanced processes. Business processes would be designed and implemented by the BPO, however the business analyst would take these requirements and understand how to flex the technology to enable the process.
- Owns systems, user acceptance testing and implementation of changes or new applications.
- Investigates and defines requirements for business processes.
- Documents requirements including data modeling, interface layouts, data flows, screen and report layouts, etc.
- Document defects.
- Document system enhancements.
- Manage change control process and quality assurance
- Leads design of reporting and dashboards. Extracts, validates, and analyzes desired data. Consults with leaders to establish data metrics needs.
Systems Testing
- System Testing
- Tests systems and user acceptance and implements changes or new applications
- Ensures all testing protocols are adhered to
- Owns systems, user acceptance testing and implementation of changes or new applications.
- Ensures all testing protocols are adhered to.
- Test Automation
- Creating Release notes
- Review the test plan and test scripts to ensure quality and coverage
System Support, User Support, Problem Management and Training
- Provide front line support to end users responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Production Governance related to issues.
- Renders support and facilitates sessions for end-users, including training
- Provides direct support and coaching to all levels of managers and supervisors as they help their direct reports through transition.
- Carryout activities related to incident and problem management.
- Conduct root cause analysis and dispatch to scrum teams for resolution.
- Firm understanding of ITIL processes
- Customer service review meetings with Brands
- Record business requirements and prioritise system changes with Brands.
- Provide business with a monthly review of services provided and status of planned changes and enchancements.
- Handles escalations from business and is the lead with regard to Problem Management.
- Negotiate SLAs and OLA's with business
- Attends and reviews management meetings with brands monthly
- Documents and agrees processes and procedures in place
Project Management
- Ensures that project/department milestones/goals are met and adhering to approved budgets
- Escalating issues in a timely manner and suggesting improvements and proposing solutions.
- Tracking and recording the delivery of high quality products on time while working closely with team members and following project methodologies
- Follow up with scrum teams to resolve production issue.
- Collaborate with various teams to prioritize
- Communicate critical issues and potential solutions in a timely manner.
General
Personal Effectiveness
- Accountable for service delivery through own efforts
- Individually responsible for managing own time, tasks and output quality for periods of up to a year
- Makes increased contributions by broadening individual skills
- Collaborates effectively with others to achieve personal results
- Accepts and lives the company values
- Within scope of job, requires critical thinking skills, decisive judgement and the ability to work with minimal supervision. Must be able to work in a fast-paced environment and take appropriate action.
Experience
- Business Analysis 3-5 years
- Data Analysis 1-3 years
- Participation in SAP SuccessFactors implementations 1-3 years
- Experience in management at a team leader or above level 1-3 years
Education
Minimum
- BABOK (Business Analysis Body of Knowledge)
- SAP SuccessFactors Experience (Employee Central)
- ITIL Foundation
- Employee Central Certificatino Advantageous
Ideal
- Bachelor's degree in (Information Systems, Informatics, Industrial Engineering, Computer Size or Information Technology) - NQF 7 or Bachelor's degree in (Accounting) - NQF 7
- Professional certifications are an added advantage however should a candidate have a proven track record of work within the listed key performance areas, the qualification requirement may be reduced.
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Overall Purpose of the Job:
- Responsible for the timely and effective response to IT/System user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses for basic problem resolution for new and existing systems and provides basic telephonic training on these systems when required.
- May manage the incident to completion.
- Ensures that optimum relations with clients are established and maintained. Ensures that agreed standards in respect of length of call, wrap-up time, log-on time and completion of correct code system and database are maintained.
- In a sales-oriented centre, maximises cross selling opportunities and ensures that targets are attained.
- In a Service Centre / Help Desk function provides first-line support for user enquiries on problems relating to hardware and software products installed, responds timeously and effectively to IT user queries and problems through logging of problems reported and the co-ordination of rapid and appropriate responses.
- This includes: basic training for the user, assisting the user to resume normal operation, channeling requests for help to appropriate functions; monitoring progress, and keeping users appraised. The maintenance of an inventory of equipment supported by the Service Desk / Help Desk together with logs of user details, problems and resolutions, for administration and planning purposes.
Provides service on a shift basis for:
- Weekdays up 12 hours (06:00-18:00)
- Saturdays up to 6 hours (08:00-14:00)
- Sundays up to 4 hours (09:00-13:00)
- Resolve Help Desk Calls
Education - Minimum:
- Microsoft Enterprise Administration
- IT Degree / Diploma
- IT Background with previous customer experience essential
- 1-year relevant experience
Education - Ideal:
- ICT Diploma
- ITIL Practitioner Certification
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RESPONSIBILITIES:
CAMPUS RECEPTION AND SWITCHBOARD DUTIES:
- Creates an organised front office environment (orderly systems, clean, professional and neat).
- Receives and welcomes prospective and current students, parents and guests by greeting and directing them appropriately.
- Builds relationships with students and parents through professional interactions.
- Operates the switchboard by receiving and screening / directing calls promptly, professionally, friendly and efficiently and gathers the relevant information (i.e. reason for the call) from the caller to ensure that calls are directed to the appropriate staff member.
- Takes detailed messages when staff members are not available and delivers these messages timeously to the appropriate individuals.
- Deals with queries from students and directs them to the correct departments.
- Assists with intercom instructions.
- Daily check-ins with the principal to confirm who is not in the office etc – therefore, redirecting calls efficiently and promptly.
- Log all incoming calls onto service desk , correctly and promptly.
- Ensure SalesGuru SLA's are passed.
- Organises the flyers and fact sheets at Reception in a neat and orderly manner and supports the Marketing Assistant/s in ensuring that the waiting area and interview rooms are neat and tidy.
VISITORS/ CUSTOMER SERVICE:
- Meet and greet visitors
- Offer Tea/ Coffee to all visitors.
- Manage the announcement of visitors.
- Ensure sound knowledge of the Organisation in order to direct enquiries efficiently and be able to provide information on the products and services offered.
- Evaluate customer complaints and provide proper solutions within a 24 hour turn-around time.
- Ensure all customer queries are resolved and ticked closed on the system.
- Follow up on all customer calls.
- Ensure excellent telephone etiquette is adhered to at all times whilst providing a personalised experience to all customers.
RECEPTION/ HOUSEKEEPING:
- Ensure a professional image is upheld at all times.
- Environment and surrounding area is to be neat and clutter free.
- Replenish brochures etc.
MAIL ROOM:
- Monthly reports in Excel.
- Order labels timeously.
- Monitoring fund balance.
- Mail:
- Sort mail
- Assist drivers with the correct information on delivery and collection items
COURIER SERVICES:
- Responsible for the receipt and redirection of all deliveries and managing the courier system.
- Record all courier items for tracking purposes.
- Consolidate monthly courier report.
- Responsible for arranging transport for all events.
ADMINISTRATION DUTIES:
- Performing administrative duties as and when required.
- Update the telephone extension list for the school.
- Manage boardroom bookings.
- Consolidate and submit customer feedback report to the principal.
- Manage and update the customer databases.
- Process orders, forms and applications.
- Consolidate and administer timetable for teachers and classes.
- Assist principals and deputy principals with various administration, appointments, assessments and functions (i.e. curriculum related).
- Manage the emergency file (i.e. being the touch point for all emergency calls).
- Managing student sign out slips.
- Maintaining a list of students absent in respect to functions/ events (e.g. Sports events).
- Load all Service Desk queries.
- Load of Stasy leads and assist with follow up.
- Manage stationary requirements for the school.
GENERAL ADMINISTRATIVE SUPPORT AND AD HOC DUTIES
- Administering First Aid to students.
- Assist with admissions, applications and school tours.
- Conduct temperature checks when necessary.
- General ad hoc duties when necessary.
- Provides administrative support to various departments as and when required.
- Maintains a list of all remotes and microphones for use in the lecture rooms, keeps record of who has taken them out and which ones are in stock and ensures that lecturers hand them back in good condition.
- Responsible for preparing, tracking and receiving of campus courier parcels, post and deliveries and notifying the relevant staff member/s promptly regarding collection or delivery updates.
- Receives deliveries for the National office (campus specific) and campus staff and ensures that they are collected or handed to the appropriate individual timeously.
- Supports the Marketing Assistant/s in booking appointments for the Full Time Student Recruitment team and assists with managing their diaries accordingly if required (campus specific).
- Assists with campus events and any ad hoc campus duties as and when required.
QUALIFICATIONS:
- Minimum requirement is Matric, or equivalent, with typing skills.
- Computer literacy (MS Office) is essential.
EXPERIENCE:
- Must have a minimum of 3 years’ experience in a similar, busy environment.
- Fully conversant with “STASY” Student Administration System or related system.
- Experience with MS Office and MS Access.
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What we Offer (subject to specific criteria having been met):
- A monthly stipend to assist towards transport and tuition fees.
- The opportunity to participate in a coaching and mentorship program.
- Practical experience teaching under supervision.
NOTE: Teacher Interns who successfully complete the Teacher Intern Program will be eligible for placement in one of the Schools within ADvTECH should a suitable position be available upon graduation.
Requirements:
- Matric.
- Registered for a relevant Teaching degree.
- Clear criminal checks.
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PRIMARY PURPOSE OF THIS JOB:
- Responsible for teaching activities and ensuring delivery of the set course curriculum in accordance with the Capsicum Culinary Studio (CCS) policies and philosophy of individuality and excellence in culinary arts.
KEY RESULT AREAS:
- Coordinating, Mentoring, and assisting Students with respect to theory and practical studies and cultivation of the individual creative spirit.
- Managing Student discipline and formal correspondence relating to student discipline.
- Ensure implementation and adherence to policies and processes as set out by Legislation, Accreditation bodies, and Capsicum Culinary Studio.
- Manage Food and Kitchen Items, equipment ordering, purchasing, receiving, cost and stock control as set out by the guidelines of Capsicum Culinary Studio
- Ensure Promotional and culinary event planning and participation.
- Coordinating all aspects of the assessment
Qualification Requirements:
- Assessor Qualification (Non- negotiable)
Skills Requirements:
- Management & Leadership
- Computer Literate
- Interpersonal skills
- Culinary arts & Industry courses
Experience Requirements:
- 2 Years City & Guilds Culinary Arts syllabus lecturing experience.
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PRIMARY PURPOSE OF THIS JOB:
- Responsible for teaching activities and ensuring delivery of the set course curriculum in accordance with the Capsicum Culinary Studio (CCS) policies and philosophy of individuality and excellence in culinary arts.
KEY RESULT AREAS:
- Coordinating, Mentoring, and assisting Students with respect to theory and practical studies and cultivation of the individual creative spirit.
- Managing Student discipline and formal correspondence relating to student discipline.
- Ensure implementation and adherence to policies and processes as set out by Legislation, Accreditation bodies, and Capsicum Culinary Studio.
- Manage Food and Kitchen Items, equipment ordering, purchasing, receiving, cost and stock control as set out by the guidelines of Capsicum Culinary Studio
- Ensure Promotional and culinary event planning and participation.
- Coordinating all aspects of the assessment
Qualification Requirements:
- Assessor Qualification (Non- negotiable)
Skills Requirements:
- Management & Leadership
- Computer Literate
- Interpersonal skills
- Culinary arts & Industry courses
Experience Requirements:
- 2 Years City & Guilds Culinary Arts syllabus lecturing experience.
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Overall Purpose of the Job:
- The Accounts Receivable Controller is responsible for building a positive relationship with both internal and external customer, to receive payments timeously and reduce bad debt. The Controller is responsible for collections on all outstanding accounts, investigating queries on student accounts and providing information to the relevant internal departments to ensure that these corrections are processed timeously and accurately.
Educational Requirements:
- Grade 12
- Credit Management/Finance qualification
- Knowledge of accounting software
- Knowledge of Excel
Experience Requirements:
- Accounts Receivable Controller - 1 to 3 years minimum
Responsibilities:
Output 1:
- Collections on all overdue accounts.
- Daily collections on assigned age analysis (Inbound/Outbound Calls/Emails/Jiira).
- Meeting monthly collection targets and reduce portfolio risk.
- Ensure that all payment options selected are adhered to.
- Escalation and assistance of account related queries. (Billings/Payments/Statements).
- Ensure follow-ups on promise to pays are made on specified dates.
- Ensure that correct Master Data in Sage is updated and maintained.
- Ensure all debit orders returned unpaid from the bank are dealt with immediately, account payers must be contacted, and payment arrangements must be made.
Output 2:
- Assist with adhoc administration as and when needed.
- Ensure monthly updated Debtors Trackers are sent to allocated Schools.
- Ensure that recommended Suspension/Termination Lists are sent to allocated Schools.
- Preparation of Requested Refunds.
- Recommendations of Bad Debts.
- Approval of handover files through SharePoint.
Output 3:
- Build sustainable relationships and trust with all divisions including but not limited to Brand Finance/Principasl/Account Payers through open and interactive communication.
- Handle Account Payers complaints, provide appropriate solutions and alternatives.
- Communicate with internal departments as required to maintain an accurate position on student's accounts.
- Ensure monthly meetings are held with Schools/Principals.
- Ensure all queries are resolved in line with the Collections SOP's.
Output 4:
- Ensure all potential bad debt accounts are sent to Pre-Legal for handover in line with pre-legal requirements.
General Skills:
- Excellent communication - verbal and written.
- Information management.
- Problem solving.
- Attention to detail.
Behavioural Attributes:
- Teamwork.
- Deadline driven.
- Sound Judgement.
- Confidentiality.
- Organising and Prioritising.
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Duties required:
- Managing and Controlling Sports Programme
- Controlling Sports Events
- Supervising various Sporting Disciplines.
- Liaising with parents, students, and visitors to the campus.
- Sports Equipment – budgeting and management.
- Sports Coaches – Management.
- Monitoring Physical Education
- Organization of sporting events – Official League Matches and Interhouse and Internal Events.
Competencies/Skills/Requirements:
- Excellent interpersonal and communication skills with colleagues, student and parents.
- Energetic, self-motivated, and able to use own initiative • Good organizational and administrative skills.
- Computer literacy.
- Must be a team player.
- First Aid Training would be required.
- Willingness to accompany teams to sporting fixtures.
- Skilled in Coaching and Refereeing/Umpiring.
Qualifications:
- Minimum requirement is a recognized Degree and/or a diploma in Sports’ Management or Teaching Qualification with Physical Education as a subject completed.
- SACE registration is required.
Experience:
- Minimum of 3 years’ experience in the same and/or similar type of position and environment.
- Ability to coach sports is essential • Experience in the organization of sporting events
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Duties required:
- Full responsibility for caring for children;
- Supervising the lunch routine;
- Implementing a stimulating and varied programme to meet the developmental needs of these children;
- Responsible for the supervision of the children while they are playing
- Keep an accurate attendance Register
Competencies/Skills/Requirements:
- Excellent interpersonal skills with colleagues, students and parents;
- Energetic, self-motivated and able to use own initiative;
- Good organisational and administrative skills;
- Good communication skills;
- Computer literate;
- Be a team player;
- To have a valid driver’s licence and your own transport
Qualifications:
- Minimum requirement is Matric.
Experience:
- Minimum of 3 years’ experience in the same or similar type of position in a similar environment
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Duties required:
- To be responsible for all duties as required of a Classroom Assistant.
- To uphold the ethos of the school;
- To prepare the children holistically for the next grade
- To assist them in school readiness;
- Continuous assessment throughout the year that can be communicated to parents through interviews and written reports;
- To work effectively together as a team towards the success of the school;
- To follow a well-designed daily programme;
- To participate in any general events that take place during the year;
- To integrate all learning activities through the active involvement of the child;
- To uphold the informal teaching style by learning though play;
Competencies/Skills/Requirements:
- Excellent interpersonal skills with colleagues, pupils and parents;
- Energetic, self-motivated and able to use own initiative;
- Ability to work within a team;
- Good organisational skills;
- Good communication skills;
- Excellent rapport with small children;
Qualifications:
- Minimum requirement is a Matric Certificate.
Experience:
- Must have experience working with young children in the same or similar type of position in a similar environment.
Method of Application
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