HR Administrator Team Leader at ADvTECH

Key Performance Areas

HR Administration

• Manage optimal task and resource allocation to ensure that service delivery is as per defined target
• Define appropriate ways of working internally within the team to ensure seamless delivery as per norms
• Manage deployment of a robust quality framework
• Accountable for supporting audit requirements, putting in place effective controls to ensure compliance
• Ensures team follows standardized HR processes to maintain consistency and efficiency.
• Develops, optimizes, and leads the standardization of HR processes across the division, ensuring alignment with business needs.
• Monitors and enhances service delivery metrics, using insights to improve employee experience.

HR Optimisation

• Standardise HR admin processes.
• Manage adoption of standard processes.
• Train Principals, PA’s and Campus Bursars on HR processes, payroll timelines, supporting documents and associated implications of not complying.
• Proactively identify process improvements and leverage technology to drive efficiencies.
• Identifies inefficiencies and suggests improvements within the immediate team scope.
• Leads broader continuous improvement efforts, aligning HR operations with best practices and introducing process innovations

Stakeholder Engagement

• Build and maintain working relationships with key stakeholders – Line managers, HRBP’s, Brand MD’s.
• Ensures a customer-centric approach within the team, resolving employee and manager queries efficiently.

Issue Resolution

• Manages and resolves escalations within the team and business, ensuring timely resolution.
• Establishes escalation protocols, analyses trends in issues, and implements long-term solutions to enhance HR service quality.

Team Management & Development

• Directly supervise the HR Administrators, providing daily oversight, guidance, and feedback.
• Leads the team strategically by driving talent development, succession planning, and maintaining high performance standards.
• Conducts on-the-job training for the team and operational stakeholders to improve efficiency and compliance.

Knowledge

• Good understanding of excel reporting
• Customer Centric approach
• People Management Experience
• Extensive Knowledge of AskHR administration 
• Good understanding of employee life cycle end to end
• Experience of process Improvement & implementation

Qualifications

• Advanced Certificate /Diploma (NQF Level 6)
• Tertiary qualification( NQF Level 7)