Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovatin...
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Job Description
- A vacancy exists for a BRANCH MANAGER stationed in Robertville. The position will report to the Regional Manager.
- The overall purpose of this position is to manage the day to day operations and management of a large Branch, to ensure that all Security Officers are posted as per Contractual agreements, that all site specific security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.
Key Performance Areas: (Not totally inclusive)
- Overall management of the Branch which includes the following key functions, Operations, Financial Management, Transport, Human Resources, Industrial Relations, ISO, Client Portfolios, Contractual agreements, SLA’s etc.
- Management of Operations Mangers / Site Managers and Supervisors to ensure that all Client matters are dealt with promptly.
- Management of staff by applying the four major functions of a manager, planning, organizing, leading and controlling.
- Attending to daily / weekly /Monthly meetings with Clients as stipulated and when required.
- Attending daily / weekly, /monthly internal Management meetings as required.
- Quarterly appraisal of Operations and Administrative staff.
- Training and development of staff.
- Succession planning of staff.
- Assisting with the preparation of the annual budgets and ensuring that all managers maintain and adhere to set budgets
- Asset control.
- Fleet control.
- Fire Arm control.
- Responsible for staff, duty rosters and training
- Ensuring that due process is followed regarding the submission of quotations for purchases or repairs
- Ensuring that all operations comply with the standards and procedures required by the quality management system
- Submission of monthly and quarterly reports as required by Management.
- Risk assessments on Client premises.
- Investigation reports.
- Ensuring that contractual requirements are met as stipulated by the Client.
- Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
- Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
- Ensuring that Security staff maintains required performance at all times.
- Dealing with all required administration matters.
- Liaising daily on various operational issues.
Qualifications, experience and other competencies required:
- Matric certificate, Psira Grade A registration and accreditation.
- At least 10 years’ experience in the security industry.
- Senior Security Management experience in managing a large security work force.
- Working knowledge of ISO 9001:2008 Quality Management and its requirements.
- People management experience and skills.
- Administration, interpersonal communication and client liaison skills are required.
- Strong planning, leadership, organisational skills as well as good interpersonal and communication skills are essential.
- Experience in Financial Management /Budgets.
- Experience in managing a fleet of vehicles.
- Assertive / Goal driven / Self motivator / passion for the business.
- Computer literacy on Microsoft Programs.
- Own reliable transport and valid Driver’s Licence is required.
- No criminal record.
- Excellent track record.
- Fire Arm Competency.
Core Competencies:
- Strong planning skills
- Leadership skills
- Organisational skills
- Good interpersonal skills
- Communication skills
- Client liaison skills
Deadline:31st July,2025
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Job Description
Qualification & experience:
- Matric or equivalent
- HR Qualification (Degree/Diploma) Advantageous
- Minimum 3 years recruitment and selection experience
- Valid Driver’s License Advantageous
Job requirements & other attributes:
- Computer literate (MS Office, MS Outlook, and internet)
- Sound knowledge of labour legislation
- Good knowledge of HR Practices
- Working knowledge of recruitment platforms and HR online systems
Duties:
Administration
- Provide support and guidance to staff across the full range of HR related matters and contribute to the successful delivery of Fidelity ADTs HR function through supporting and reflecting the company’s core values, aims and objectives.
- Knowledge of labour legislation including BCEA, LRA, COIDA, EEA and BBBEE
- Ensure 100% compliance when loading and processing of all new hires & internal appointments
- Benefits management & submission of (Provident Fund- exits, Death – funeral claims, Employee Awards- processing)
- Knowledge of provident funds and related benefits.
- Knowledge of PSIRA (Private Security Industry Regulatory Administration)
- Maintain HRIS system (Compliance of employee information)
- Ensure timeous submission of monthly input to payroll
- Support departments with UI19 process & SASSA applications
- Support and ensure smooth onboarding & induction of new employees (prompt communication to departments regarding employee, email activation Active directory date)
- Submission of Weekly/Monthly HR Reports – PSIRA, Promotions, Umsuka but not limited to
- Ad hoc queries from staff (Walk-ins)
- Implement and drive projects as required
- Advise, implement, and monitor HR practices in Region
- Support and assist with filing.
Recruitment
- To support and assist recruiters with the below.
- Place ads in appropriate media and on notice boards
- Peruse CV’s & identify candidates with relevant experience/background
- Do telephonic interviews if applicable
- Set up interviews with candidates who meet job requirements
- Conduct competency-based interviews & compile a shortlist
- Interview shortlisted candidates in conjunction with Line Management
- Discuss the top competencies and successful candidate with the Line Manager
- Prepare an approval and relevant docs to be submitted and offer letter to the successful candidate
- Send regret letters to unsuccessful candidates
- Compile & request engagement paperwork from candidates
- Assist with onboarding pack
Deadline:10th July,2025
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Main purpose of the job:
- To manage the deployment of armed response vehicles and assist with responding to alarm activations as well as the operational functioning of a shift.
Minimum Qualifications and Experience:
- Matric (Grade 12)
- Valid Driver’s License (minimum 2years)
- Valid Firearm Competency (Business purposes)
- PSIRA Registered Grade B with Armed Response
- Clear Criminal Record
Deadline:9th July,2025
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Job Description
- Reporting to the - Counting House Manager
- The overall purpose of this position is to count and verify the client’s money.
Minimum Requirements:
- Clear criminal record
- Grade 12 or equivalent
- Computer literate
- At least 2 years’ cashier experience or similar role
- Able to work under pressure
- Must be able to work at night
Job Specification:
- Ensure that cash processing procedures are adhered to
- Counting and verifying money
- Balancing and reconciling money
- Operating money counting machines
- Packing ATM’s
Other Personality Attributes and core competencies:
- Must be honest and reliable
- Must have good verbal and language abilities
- Able to follow instructions accurately
- Pay attention to detail
- Must be self- motivated
- Willing to work overtime
- Alertness
- Possess numeric skills
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Job Purpose:
- To lead and supervise the Access Control team by ensuring strict access across all branches. The Access Control Supervisor is responsible for overseeing the effective implementation of procedures, maintaining system integrity, and ensuring a high standard of service delivery to both internal and external clients.
Minimum Requirements:
- Matric Certificate (Grade 12) – essential
- 2–3 years of supervisory experience in Access Control, CIT, or Security Operations
- Previous experience with CIT / Vehicle tracking systems – advantage
- Strong proficiency in MS Word and Excel
- Fully computer literate
- Valid driver’s license and own transport – essential
- Strong leadership, administration, and organisational skills
- Excellent communication and interpersonal abilities
- Analytical with strong attention to detail
- Able to understand and interpret tracking and access reports
- Assertive and capable of working well under pressure
- Willingness to work shifts, weekends, and overtime when required
Key Performance Areas (not totally inclusive):
- Supervise day-to-day activities of Access Controllers
- Monitor and verify internal and external deliveries and clearances
- Capturing of access requests within the stipulated timeframes as per access policy and procedures.
- Oversee system functionality and report hardware issues or system failures.
- Ensure adherence to all standard operating procedures pertaining to FCS Access Control (SOPs)
- Liaise with CIT and Cash Processing Management regarding all potential deliveries and clearances.
- Compile and submit shift reports, incident logs, and audit findings
- Train and mentor new and existing Access Control staff
- Perform general administrative tasks and reporting
- Carry out instructions and directives from senior management
Core Competencies:
- Leadership and team supervision
- Problem-solving and decision-making
- Communication and conflict resolution
- Technical understanding of access control and tracking systems
- Flexibility with regard to shift schedules and urgent operational needs
Abilities:
- Lead a team effectively and promote accountability
- Maintain integrity and confidentiality at all times
- Multitask and prioritise under high-pressure situations
- Build and maintain positive working relationships across departments
Deadline:11th July,2025
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Regional areas
- Positions exist for the use and application of Firefighters within the Fidelity Group to respond and deal with any and all fire related incidents.
- The main responsibilities include but are not limited to response of Fire incidents and firefighting, emergency rescue services, rendering basic medical care, fire prevention and training activities, operating and maintaining of firefighting equipment and apparatus and all related work as required under supervision in order to protect the lives and property of the clients of the Fidelity Group.
Key areas of responsibility: (Not totally inclusive) carries out firefighting activities and emergency operations under guidance, mentorship and supervision of seniors and officer-in-charge by:
- Responding to fires, rescues and related emergency and non-emergency humanitarian incidents.
- Responding to incidents involving hazardous substances
- Extricating and/or releasing casualties and conducting emergency operations as directed by the level of authority
- Resuscitating and treating injured persons and conducting emergency operations as directed by next level authority
- Operating a range of equipment to control, manage and extinguish fires
- Operating mobile and fixed breathing apparatus
- Undertaking fire protection duties in situations that potentially threaten lives or property and having available appropriate equipment as directed by supervisors
- Preparing for emergency incidents and protection duties under the guidance, mentorship and supervision of seniors and officers in charge
- Participate in training drills, simulation exercises and physical fitness training as directed
- To train all relevant employees on the theory and practice necessary to fight fires
- Advise on preventative and corrective actions. Conduct health and safety inspections to ensure a safe environment.
- Implement the relevant procedures, strategies and use the proper equipment to promote local or national security activities for the protection of data, people, institutions, and property
- Perform basic level maintenance on equipment to ensure operational readiness
- Checking, cleaning, testing, and maintaining vehicles and equipment
- Complete computerised occurrence log in order to maintain proper records of daily incidents.
Qualifications, experience, and other competencies required:
- Grade 12 as a minimum school qualification
- IFSAC Accredited
- NFPA 1001 Firefighter 2 certification
- Firefighter II Certification
- Firefighting training and at least 2 years related experience are essential
- Valid, unendorsed vehicle driver’s license
- Advanced driving experience advantageous
- Medically and physically fit
- Good understanding and practice of Fire prevention procedures
- Knowledge of Fire-fighting systems (namely systems used to extinguish fires, the classes and chemistry of fire
- Clear criminal record.
- Capability to react within efficient time frames to emergency situations
- Administration, interpersonal communication, and customer liaison skills are required.
- Hazmat experience and knowledge
- EMT certification
- First Aid levels 1 to 3
- Basic Ambulance Attendant
Core Competencies:
- Strong communication skills, both verbal and written
- Sound understanding of the Hazmat guidelines
- Sound understanding of the Security Industry and how to act within the code of conduct of the Group and Regulatory Authority.
- Sound understanding of fundamental elements related to firefighter instructor applications within an operational role.
Deadline:11th July,2025
go to method of application »
Regional areas
- Positions exist for the use and application of Firefighters within the Fidelity Group to respond and deal with any and all fire related incidents.
- The main responsibilities include but are not limited to response of Fire incidents and firefighting, emergency rescue services, rendering basic medical care, fire prevention and training activities, operating and maintaining of firefighting equipment and apparatus and all related work as required under supervision in order to protect the lives and property of the clients of the Fidelity Group.
Key areas of responsibility: (Not totally inclusive) carries out firefighting activities and emergency operations under guidance, mentorship and supervision of seniors and officer-in-charge by:
- Responding to fires, rescues and related emergency and non-emergency humanitarian incidents.
- Responding to incidents involving hazardous substances
- Extricating and/or releasing casualties and conducting emergency operations as directed by the level of authority
- Resuscitating and treating injured persons and conducting emergency operations as directed by next level authority
- Operating a range of equipment to control, manage and extinguish fires
- Operating mobile and fixed breathing apparatus
- Undertaking fire protection duties in situations that potentially threaten lives or property and having available appropriate equipment as directed by supervisors
- Preparing for emergency incidents and protection duties under the guidance, mentorship and supervision of seniors and officers in charge
- Participate in training drills, simulation exercises and physical fitness training as directed
- To train all relevant employees on the theory and practice necessary to fight fires
- Advise on preventative and corrective actions. Conduct health and safety inspections to ensure a safe environment.
- Implement the relevant procedures, strategies and use the proper equipment to promote local or national security activities for the protection of data, people, institutions, and property
- Perform basic level maintenance on equipment to ensure operational readiness
- Checking, cleaning, testing, and maintaining vehicles and equipment
- Complete computerised occurrence log in order to maintain proper records of daily incidents.
Qualifications, experience, and other competencies required:
- Grade 12 as a minimum school qualification
- IFSAC Accredited
- NFPA 1001 Firefighter 2 certification
- Firefighter II Certification
- Firefighting training and at least 2-3 years related experience are essential
- Valid, unendorsed vehicle driver’s license
- Advanced driving experience advantageous
- Medically and physically fit
- Good understanding and practice of Fire prevention procedures
- Knowledge of Fire-fighting systems (namely systems used to extinguish fires, the classes and chemistry of fire
- Clear criminal record.
- Capability to react within efficient time frames to emergency situations
- Administration, interpersonal communication, and customer liaison skills are required.
- Hazmat experience and knowledge
- EMT certification
- First Aid levels 1 to 3
- Basic Ambulance Attendant
Core Competencies:
- Strong communication skills, both verbal and written
- Sound understanding of the Hazmat guidelines
- Sound understanding of the Security Industry and how to act within the code of conduct of the Group and Regulatory Authority.
- Sound understanding of fundamental elements related to firefighter instructor applications within an operational role.
Deadline:11th July,2025
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The above position is vacant to manage a very large Shopping Centre in Midrand. The overall purpose of this position is to manage the day to day security operations, ensuring that all site specific security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.
Key areas of responsibility will include:
- Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered
- Ensuring the posting of Security Officers on site is done timeously.
- Training of Officers on site with the main focus on risk prevention of, motor vehicle thefts, robberies, shoplifting incidents, identifying suspects etc.
- Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the Client.
- Enforce strict discipline.
- Identifying risks for possible threats and drafting action plans to counter these threats.
- Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
- General management and supervision of a large security compliment.
- Ensuring that all HR related matters are dealt with promptly
- Investigating incidents and reporting on such.
- Attending meetings with the client.
- Submit reports to line management and the client.
Qualifications, experience and other competencies required:
- Matric certificate and should be Psira Grade A or B registered and accredited
- At least 8 years experience working in a management role in the security industry.
- At least 5 years experience in managing a large shopping centre.
- Experience as a Site Manager having managed a large security compliment.
- Knowledge and experience in investigation techniques
- Knowledge of stock losses and shrinkage action plans.
- Staff management experience is required
- Computer literacy
- No criminal record.
- Sound planning, administration, interpersonal communication and client liaison skills are required.
- Strong planning, leadership and organizational skills as well as good interpersonal and communication skills are essential.
- Own reliable transport and valid Drivers Licence is required.
- Must live in close proximity of the Midrand area.
- Willing to work extended hours / weekends / public holidays.
Deadline:18th July,2025
go to method of application »
- Positions exist for the use and application of Firefighters within the Fidelity Group to respond and deal with any and all fire related incidents.
- The main responsibilities include but are not limited to response of Fire incidents and firefighting, emergency rescue services, rendering basic medical care, fire prevention and training activities, operating and maintaining of firefighting equipment and apparatus and all related work as required in order to protect the lives and property of the clients of the Fidelity Group.
Key areas of responsibility: (Not totally inclusive) carries out firefighting activities and emergency operations under guidance, mentorship and supervision of seniors and officer-in-charge by:
- Responding to fires, rescues and related emergency and non-emergency humanitarian incidents
- Responding to incidents involving hazardous substances
- Extricating and/or releasing casualties and carrying out emergency operations as directed by the level of authority
- Resuscitating and treating injured persons and carrying out emergency operations as directed by next level authority
- Operating a range of equipment to control, manage and extinguish fires
- Undertaking fire protection duties in situations that potentially threaten lives or property and having available appropriate equipment as directed by supervisors
- Preparing for emergency incidents and protection duties under the guidance, mentorship and supervision of seniors and officers in charge
- Participate in training drills, simulation exercises and physical fitness training as directed
- To train all relevant employees on the theory and practice necessary to fight fires
- Advise on preventative and corrective actions
- Implement the relevant procedures, strategies and use the proper equipment to promote local or national security activities for the protection of data, people, institutions and property
- Perform basic level maintenance on equipment to ensure operational readiness
- Checking, cleaning, testing and maintaining vehicles and equipment
- Complete computerised occurrence log in order to maintain proper records of daily occurrences
- Conducting health and safety inspections in order to maintain a safe work environment in the workplace
- Completing of pro forma documentation
- Participating in Departmental Health and Safety Committee meetings
- Driving and operating a range of heavy and extra heavy specialised vehicles/appliances to or at emergency incidents as directed
- Operating a range of machinery to hoist lower, gain access to buildings and/or extricate victims, equipment and any other persons at emergency incidents
- Ensure that the fire apparatus and associated emergency equipment can be safely and effectively operated and utilised to save lives and property
- Assist with Fire and Safety training, fire safety inspections, life safety education and training drills
- Ensures compliance with Occupational Health and Safety Act in respect of the shift, by conducting the necessary safety inspections, ensuring subordinates are provided with, use and maintain prescribed protective clothing as well as ensuring adherence to all policies and orders made to promote personal safety and the prevention of loss
- Ensures compliance with prescribed equipment maintenance schedules and effecting repairs where possible at shift level in order to contribute to ensuring operational readiness and reduction of damage to equipment
- Complete of all shift related administrative routines specified in departmental policy and orders to ensure efficiency and maintenance of prescribed records/registers under the auspice of the Fire Chief
- Undertaking supervisory and line functional personnel related functions
Qualifications, experience and other competencies required:
- Grade 12 as a minimum school qualification
- IFSAC Accredited
- NFPA 1001 Firefighter 2 certification
- Firefighter II Certification
- Firefighting training and at least 2 – 3 years related experience are essential
- Valid code C1 drivers license with PrDP
- Advanced driving experience advantageous
- Medically and physically fit
- Good understanding and practice of Fire prevention procedures
- Knowledge of Fire-fighting systems (namely systems used to extinguish fires, the classes and chemistry of fire
- Clear criminal record.
- Capability to react within efficient time frames to emergency situations
- Administration, interpersonal communication and customer liaison skills are required.
- Hazmat experience and knowledge essential
- EMT certification
- First Aid levels 1 to 3
Core Competencies:
- Strong communication skills, both verbal and written
- Sound understanding of the Hazmat guidelines
- Sound understanding of the Security Industry and how to act within the code of conduct of the Group and Regulatory Authority.
- Sound understanding of fundamental elements related to firefighter instructor applications within an operational role.
go to method of application »
Positions exist for the use and application of Firefighters within the Fidelity Group to respond and deal with any and all fire related incidents.
The main responsibilities include but are not limited to response of Fire incidents and firefighting, emergency rescue services, rendering basic medical care, fire prevention and training activities, operating and maintaining of firefighting equipment and apparatus and all related work as required under supervision in order to protect the lives and property of the clients of the Fidelity Group.
Key areas of responsibility: (Not totally inclusive) carries out firefighting activities and emergency operations under guidance, mentorship and supervision of seniors and officer-in-charge by:
- Responding to fires, rescues and related emergency and non-emergency humanitarian incidents.
- Responding to incidents involving hazardous substances
- Extricating and/or releasing casualties and conducting emergency operations as directed by the level of authority
- Resuscitating and treating injured persons and conducting emergency operations as directed by next level authority
- Operating a range of equipment to control, manage and extinguish fires
- Operating mobile and fixed breathing apparatus
- Undertaking fire protection duties in situations that potentially threaten lives or property and having available appropriate equipment as directed by supervisors
- Preparing for emergency incidents and protection duties under the guidance, mentorship and supervision of seniors and officers in charge
- Participate in training drills, simulation exercises and physical fitness training as directed
- To train all relevant employees on the theory and practice necessary to fight fires
- Advise on preventative and corrective actions. Conduct health and safety inspections to ensure a safe environment.
- Implement the relevant procedures, strategies and use the proper equipment to promote local or national security activities for the protection of data, people, institutions, and property
- Perform basic level maintenance on equipment to ensure operational readiness
- Checking, cleaning, testing, and maintaining vehicles and equipment
- Complete computerised occurrence log in order to maintain proper records of daily incidents.
Qualifications, experience, and other competencies required:
- Grade 12 as a minimum school qualification
- IFSAC Accredited
- NFPA 1001 Firefighter 2 certification
- Firefighter II Certification
- Firefighting training and at least 2 years related experience are essential
- Valid, unendorsed vehicle driver’s license
- Advanced driving experience advantageous
- Medically and physically fit
- Good understanding and practice of Fire prevention procedures
- Knowledge of Fire-fighting systems (namely systems used to extinguish fires, the classes and chemistry of fire
- Clear criminal record.
- Capability to react within efficient time frames to emergency situations
- Administration, interpersonal communication, and customer liaison skills are required.
- Hazmat experience and knowledge
- EMT certification
- First Aid levels 1 to 3
Core Competencies:
- Strong communication skills, both verbal and written
- Sound understanding of the Hazmat guidelines
- Sound understanding of the Security Industry and how to act within the code of conduct of the Group and Regulatory Authority.
- Sound understanding of fundamental elements related to firefighter instructor applications within an operational role.
Deadline:18th July,2025
Method of Application
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