Open Positions at Wilderness

Detailed Responsibilities

• Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.
• Build relationships with owned agents based on trust and support, knowing their business trends and guests needs, ad hoc attending relevant familarisation trips with agents (if and when required).
• Continuous communication and excellent service delivery to agents at all times.
• Streamline operational negotiations by also reducing dead beds, waitlist chasing and maximizing camp operations role to create those life-changing journeys for guests.
• Quote accurately and timeously keeping in mind our strategic and preferred AP and upsell where possible to benefit both WS and the owned agent ensuring relevant information is obtained from the ARM prior to quoting.
• Understand the owned agents/guests needs in each booking, if email does not help clarify then call the owned agent. Design itineraries around company guidelines and product knowledge e.g. area, variety, product status and service consistency in accommodation standard, distances travelled and time saving aspects.
• Follow up on all outstanding provisional bookings with the agents, consistently understanding the yield implication of provisional space held.
• Keep the owned agencies updated on the status of the bookings in real time as changes are taking place.
• Maintain booking file (electronically) incl. Owned Agent correspondence, AP correspondence, costings, invoices & credit notes and updated booking file cover/summary and ensure all documents are uploaded to the WW.
• Measure sales and GP% in conjunction with Sales, identifying variations and maintaining good GP’s per booking.

CANDIDATE PROFILE

Qualification:

• Matric certificate – with maths (minimum standard grade or above) 
• Tertiary certificate in Travel & Tourism/hospitality.

Experience: 

• 4-5 years’ East Africa experience at a senior level preferable.
• Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
• Computer Literate (Microsoft Office, email, Internet)
• Proven English literacy.
• Working knowledge of Tourplan and WISH or similar booking/operating system.  General product knowledge on Southern & East Africa.
• Personal or educational travel experience advantageous

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Detailed Responsibilities

• Manage and complete booking confirmation process on Wilderness Window platform.
• Continuous communication and excellent service delivery to the Ops specialist at all times.
• Strengthen the bond and partnership with stakeholders through effective communication and exceptional service, knowing their business trends and guests needs, ad hoc attending relevant familiarization trips with Ops specialist (if and when required.
• Maintain in-depth supplier knowledge to maximize the mutually beneficial relationship with AP partners.
• Ensure accuracy and financial health of  bookings.

CANDIDATE PROFILE

Qualification:

• Matric certificate – with maths (minimum standard grade or above)
• Tertiary certificate in Travel & Tourism/hospitality is advantageous.

Experience:

• 4-5 years’ with Senior experience in handling customer relationships and developing & promoting product and building journeys in the inbound travel industry.
• In depth knowledge of Southern and East Africa.
• Working knowledge of TourPlan and WETU or similar booking/operating system.

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Detailed Responsibilities

• Extract all touring data from WETU links into excel
• Review and refine existing service descriptions in Tourplan to ensure accuracy, professionalism, and consistency.
• Identify and address missing or incomplete descriptions.
• Contact suppliers directly via phone and email to obtain detailed and accurate service descriptions.
• Draft or revise content to meet internal quality and tone-of-voice standards.
• Utilize Microsoft Excel to manage and align descriptions, including creating formulas and using functions to support consistency and accuracy across services.
• Maintain records of updates and work in progress.
• Collaborate with reservations, product, and operations teams to ensure all updates reflect current offerings and expectations

CANDIDATE PROFILE

Qualification:

• Matric Certificate

Experience:                    

• Computer Literate (Microsoft Office, email, Internet)
• Proven English literacy.
• Experience in the travel, hospitality, or service industry is an advantage.