Open Roles at Sun International

Job Description

• The Solutions Architect is responsible for defining, evolving, and governing the end-to-end architecture of Sun International’s online iGaming platforms across frontend, backend, integration, data, and infrastructure layers.
• The role ensures the platform is scalable, secure, and resilient to support multi-jurisdiction growth. Working with the Software Development Manager and engineering teams, the Solutions Architect translates business and product requirements into technical designs, drives key architecture decisions, and ensures consistency across delivery teams.
• This is a hands-on role combining architectural governance with deep technical involvement, including design reviews, code-level input, and support for complex or high-risk initiatives.

Core behavioural  & Technical / proficiency competencies:

• Platform & Systems Architecture (microservices, event-driven, CQRS)
• Full Stack Technology Depth (C# / .NET, Next.js, NestJS, Node.js)
• API Design & Governance (REST, GraphQL, WebSocket, versioning)
• Database Architecture (SQL Server, Azure SQL, CosmosDB, Redis)
• Azure Cloud Architecture (compute, networking, PaaS, security)
• Integration Architecture (payment gateways, gaming providers, third-party APIs)
• Security Architecture (OAuth, encryption, PCI-DSS, data privacy)
• Infrastructure as Code & DevOps (Terraform, Bicep, Docker, Kubernetes)
• Observability & Reliability Design (SLOs, monitoring, DR)
• Architecture Governance & Documentation (C4, ADRs, Confluence)
• Multi-jurisdictional compliance, localisation, and multi-currency architecture
• Systems Thinking & Architectural Design
• Problem-Solving & Decision Making
• Collaboration & Communication
• Influencing Without Authority

Job Requirements

Qualifications:

• Bachelor’s degree in computer science, Software Development, or a related field (required)
• Master’s degree in computer science, Software Development, or a related field (advantageous)
• Microsoft Certified: Azure Solutions Architect Expert (advantageous)
• TOGAF, AWS Solutions Architect, or equivalent enterprise architecture certification (advantageous)

Experience:

• 10+ years’ experience in software engineering, with at least 3 years in a software architect or principal engineer role
• Proven experience designing and evolving large-scale, distributed platform architectures in production
• Deep knowledge of multiple technology stacks: C# / .NET, TypeScript/JavaScript (Next.js, NestJS, Node.js), and supporting frameworks
• Strong database architecture experience across SQL Server, Azure SQL, CosmosDB, and Redis
• Extensive experience with Azure cloud services and cloud-native architecture patterns
• Solid understanding of API design (REST, GraphQL, WebSocket), microservices, event-driven architecture, and integration patterns

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Job Purpose

• The Employee Relations Graduate supports the HR function by assisting in the development, implementation, and maintenance of positive workplace relationships. 
• The role provides exposure to employee relations practices, policies, and procedures, while contributing to a fair, compliant, and engaging work environment. This position is designed to build foundational expertise in handling workplace concerns and promoting effective communication between employees and management.

Job Requirements

Minimum Requirements

• South African Citizenship
• Matric or Grade 12
• A completed qualification (e.g. Diploma, BA, or BCom) in one of the following:
• Human Resources;
• Business Administration or Management
• An LLB qualification will be advantageous
• Strong communication and interpersonal skills
• Good administrative and analytical abilities
• Willingness to learn and develop within the labour relations and people management environment
• Proficient in Microsoft Office Suite

Exposure Areas

The successful graduate will gain exposure to:

• Employee Relations processes and procedures
• Disciplinary and grievance administration
• Labour legislation and compliance
• Industrial relations support
• Case management and documentation
• Stakeholder engagement and communication
• Policy interpretation and implementation
• CCMA and labour dispute preparation support

Competencies

• Attention to detail
• Professionalism and confidentiality
• Problem-solving skills
• Ability to work independently and within a team
• Strong organisational and time management skills
• Willingness to learn and grow within the HR field

What We Offer

• Structured workplace learning experience
• Mentorship and coaching
• Exposure to a leading hospitality and gaming organisation
• Opportunity to develop practical Employee Relations experience

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Main Purpose of the job:

• The store man will be responsible to monitor and record the transfer of food and beverage stock from the stores to the respective outlets to ensure sufficient stock levels in line with operational requirements, and according to Company standards and regulations.

Duties and responsibilities include:

• Receive orders at the stores and check deliveries in line with invoice and quality standards.
• Document any variances with respect to returns, price deviations, over/under deliveries and communicate these to the stock controller.
• Print or get picking list from the stock controller and issue the goods as per SOP.
• Measure and record freezer and fridge temperatures as per the required intervals and report any deviations from the standard.
• Control stock movements and rotation (issues in/out) - once the inventory movements have been authorized by the stock controller or warehouse supervisor/ manager stock must be packed like with like per standards making sure the old goods are in front to be picked first to uphold first in first out FIFO. When issuing old goods must be issued first.
• Check stock before taking stock out of the warehouse.
• Seal all trolleys leaving the warehouse and record the seal number on both copies of the issue request.
• Ensure all stock is stored in line with safety standards and that storage areas and equipment are cleaned and maintained.
• Submit all documents raised to the stock controller for review and capturing on IFS.
• Check slips from hospitality outlets (rooms and F&B) and ensure these are correctly captured into Micros and balances to IFS at month-end.
• Respond and resolve queries from outlets and Shared Services Centre in relation to F&B stock, escalating any issues as required.
• Investigate and resolve and variances immediately.
• Participate in stock takes on a monthly basis, and recounts when necessary.
• Identify, investigate, and resolve any discrepancies.
• Prepare shortages/overages list and send to Shared Service Centre
• Maintain stock levels in line with operational requirements and orders.
• Stock control records are maintained and filed.
• Obsolete stock for disposal is reported

Job Requirements

Minimum requirements (Education and Experience)

• Grade 12 with math’s numeracy
• Minimum of 1 year experience in F&B stores / inventory control
• Experience working with IFS is an advantage.
• Works shifts in line with operational requirements.

Skills and competencies

• F&B Product knowledge
• Stock control procedures.
• SHE legislative requirements
• Proficiency in MS Office Suite
• Micros
• Knowledge of IFS is an advantage.
• Numerical skills

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Main Purpose of the job:

• To provide administrative and general support to the department to ensure the seamless implementation and consistent delivery of services provided by the department to all clients and stakeholders.

Duties and responsibilities include:

• Provide administrative support to the maintenance office (including e-mails, mail and telephone)
• Allocate and reconcile supplier invoices correctly and resolve all queries
• Submit expense claims to the Finance department as per company policy and procedures.
• Monitor staff leave as per department norms and company policy.
• Capturing staff rostering into the system and distribution and communication of rostering schedules
• Order stationery, paper and other consumables (as per company procedures), ensuring availability on demand.
• Develop a filing system (including records and reports) that enables others in the department to be able to access required documents
• Store confidential documents for safekeeping
• Troubleshoot and resolve first line queries with assigned clients, vendors, etc. Coordinate the flow of paper and electronic documents to the appropriate parties, Complete reports / minutes/ presentations / departmental documents and distribute to relevant parties
• Follow through on outstanding issues and action lists from minutes Liaise with travel service providers to co-ordinate travel, car and accommodation, Arrangements
• Send out meeting invitations in advance (within reasonable time to accommodate delegates).
• Complete and distribute agenda and minutes timeously
• Book meeting venues according to meeting requirements – number of people, equipment, times, access to floor, accessibility, refreshments, and time frames.
•  Co-ordinate required equipment and ensure all in working order e.g. Air Conditioning, Laptop, Proxima etc.
• Arrange catering in line with RSVP’s and dietary requirements of the attendees
• Planning is short-term in nature, typically daily.
• Always Follow laid-down policies and procedures;Manage one's time and resources to ensure that objectives are achieved effectively and on time;
• Deal efficiently with work volumes while remaining focused on risk issues; Short to medium term planning of own development to obtain skills, expertise, competencies, etc.

Job Requirements

Minimum requirements (Education and Experience)

• Grade 12
• Secretarial Diploma / Degree in Supply Chain Management is an advantage.
• A minimum of 2 years administrative / secretarial functions
• Ability to work shifts that meet operational requirements

Skills and competencies

• Planning and co-ordination
• Handling information / following instructions
• Clerical Administrative functions
• Problem-Solving
• Checking / attention to detail
• Writing formal correspondence Take initiative
• Customer Service Orientation
• Relationship building  

Closing date: 15 June 202

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Job Purpose: 

• The Call Centre Operations Specialist is a functional subject matter expert responsible for driving operational excellence across the Contact Centre. The role focuses on defining, optimising, and embedding best-practice processes, performance standards, and customer experience frameworks.
• The Specialist provides analytical insight, operational guidance, and continuous improvement recommendations to support the customer operations team in achieving business objectives. 

Job Requirements

Qualification: 

• Diploma in Business/Operations/Customer Services or related field.

Experience: 

• 5-6 years’ contact centre experience, with exposure to operations, reporting, or performance analysis.
• Strong understanding of contact centre KPIs, workflows, and service delivery models.
• Experience analysing performance data and producing operational insights/reports.
• Proficiency in CRM and contact centre systems.

Skills & Knowledge:

• Analytical and critical thinking
• Strong attention to detail
• Influencing and stakeholder engagement
• Clear and confident communication
• Problem-solving and solution orientation
• Coaching and knowledge sharing mindset
• High accountability and ownership
• Adaptability in a fast-paced environment
• Continuous improvement mindset
• Professionalism and integrity
• Advanced CRM and contact centre system usage
• Performance reporting and data analysis (KPIs, trends, dashboards)
• Strong Excel and data manipulation skills
• Contact centre operations knowledge (queues, workflows, SLAs)
• Quality assurance and customer interaction standards
• Understanding of escalation frameworks and case management
• Familiarity with workforce management concepts (adherence, staffing, forecasting)
• Knowledge of compliance, KYC, and data protection principles
• Process mapping and operational documentation

Key Performance Areas: 

• Provide functional expertise to support the execution of Call Centre operational plans and business priorities.
• Support Team Leaders by providing guidance on workflow optimisation, queue management principles and operational best practices.
• Monitor operational performance trends and highlight risks, inefficiencies and improvement opportunities.
• Act as the operational point of expertise for process interpretation and escalation frameworks.
• Analyse Call Centre performance data to identify trends, gaps, and improvement opportunities across teams.
• Track key performance indicators (KPIs) such as service levels, productivity, adherence, quality, and customer satisfaction.
• Provide insights and recommendations to management to support performance improvement plans.
• Develop dashboards, reports and insights to support decision-making and operational visibility.
• Provide guidance and knowledge sharing to the call centre team on relevant frameworks, tools and best-practice guidance.
• Identify capability gaps across teams and recommend targeted development interventions in collaboration with training functions.
• Support succession planning by highlighting high-potential behaviours and capability trends.
• Partner with QA, Customer Experience, and Insights teams to identify service gaps and process breakdowns.
• Use customer feedback, complaints, and quality data to recommend improvements to processes and service delivery.
• Support the design and refinement of customer journey standards and interaction quality frameworks.
• Drive alignment between operational execution and desired customer experience outcomes.
• Act as a functional liaison between Customer Operations Management, Team Leaders, and support functions.
• Collaborate with QA, Training, Product, Campaign and other relevant teams to ensure operational alignment.
• Communicate process updates, operational changes, and best practices to relevant stakeholders.
• Ensure clarity and consistency in operational standards across the Call Centre.
• Identify operational inefficiencies and recommend process optimisation opportunities.
• Support the implementation of new tools, automation, and AI-driven solutions within the Call Centre environment.
• Contribute to continuous improvement initiatives aimed at enhancing efficiency, quality, and customer experience.
• Provide input into operational design, policy refinement and system enhancements.

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Main Purpose of the Job

• Manages the day-to-day delivery of the food production operation and culinary team within a specific outlet with the objectives of delivering quality culinary products, maximising. Revenue through controlling operational efficiencies and productivities, operating equipment, and stock in line with Company standards.

Key Responsibilities

• In collaboration with the Executive Sous Chef, develop outlet objectives and, deliverables in line with the culinary strategy.
• Facilitate the communication and implementation of culinary deliverables for the outlet.
• Provide clear delegation of authority and accountability for deliverables.
• Manage and allocate people and operational resources.
• Communicate plans relative to promotions and strategies to relevant staff and, stakeholders within the unit.
• Put in place staff scheduling and duty allocations to ensure coverage.
• Manage the preparation of mise-en-place.
• Complete opening and closing checklists.
• Interact and be present on the floor during service to ensure food quality and, presentation in line with standards.
• Handle any special requests, special requirements, recommendations, concerns, resolution of complaints, issues experienced during service etc.
• Manage staff appearance and kitchen appearance/ functioning of equipment and systems for the outlet.
• Report and resolve any issues experienced.
• Monitor the cleanliness and hygiene of the kitchen before, during and after service.
• Keep up to date with regards food products, trends, and cooking methodologies, enquired to deliver menus.
• Monitor products and pricing within the outlet.
• Make recommendations of improvements to the product / menu offering
• Compile and co-ordinate the culinary promotional calendar for the outlet
• Monitor standards in the outlet and identify any areas of concern.
• Conduct maintenance and hygiene inspections in all areas of the kitchen
• Monitor health, safety, hygiene, and environmental elements in the outlet.
• Manage the control and storage of stock, operating expenses (gas) and operating supplies (packaging, chemicals), equipment as per SOP for the outlet.
• Investigate variances / discrepancies and take necessary action to correct.
• Monitor culinary standards and processes.
• Control waste for the outlet, Work with internal stakeholders (maintenance, finance, HR, and security) to identify risk areas and address these.
• Collaborate with the Executive Sous Chef to complete the planning for the Budget and, forecasts for the outlet.
• Motivate and manage Capex requirements for the outlet, authorise spend in line with budget.
• Monitor food costs (purchases related to revenue) Food recipe – All menu item food recipes to be documented, updated, and captured into the system MC or IFS to ensure accurate food theoretical.
• Manage the conducting of accurate stock takes for the outlet in line with Company process. Report on any variances for the outlet
• Produce a 10-day / 20-day and monthly food cost report.
• Monitor departmental leave liability.
• Manage staff conditions of employment, e.g., attendance, absenteeism, leave, adherence to policies and procedures.
• Identification of employee training needs
• Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet. Manage employee relations within the department.

Job Requirements

Education, Experience and Competencies Required:

• 3-Year Culinary Diploma or equivalent National Culinary Qualification at a Diploma level
• Membership with South African Chef’s Association and other relevant culinary accreditation
• 5-6 years’ experience and track record in a similarly graded hotel / restaurant kitchen environment of which at, least 2 years’ experience must have been as a chef de partie.

Skills and Knowledge

• Ability to work shifts that meet operational requirements.
• Food Costing, Culinary Product Knowledge
• Technical Competencies: Food Costing, Culinary Product Knowledge Kitchen Operational Management, Labour legislation
• Environmental and sustainability standards
• Work conditions and special requirements
• Ability to work shifts that meet operational requirements 
• Mobility and ability to move around as per job requirements (including with the use of aids) Physically able to move operating equipment.
• Have an open attitude perform similar functions to those contained in this document, in alternative outlets due to operational requirements.
• Proficient Computer skills, Coaching, Menu engineering, cooking methodology, Behavioural Competencies: Decision-making – use of initiative. 

Closing date: 15 June 2026

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Job Purpose

• The Financial Accountant as part of the SSC reporting team will be responsible to prepare, process and deliver financial, transactional and accounting processes, the reconciliation of expenses, and the reporting of financial accounts for the business unit properties.
• This will include delivering Management Accounts, VAT calcs, Tax calcs (including provisional tax), SARS verifications, AFS, releasing payments in line with Company standards, regulations and legislation, with specific regard to streamlining costs and improving financial operating standards. 

Key Performance Areas

• Complete monthly accounting activities and reporting for the respective business operations to ensure the financial performance and reporting position of the business unit is accurate, up-to-date and complete
• Monitor accounts to ensure that all charges and expenses have been accounted for accurately and timeously
• Ensure all the necessary accounting transactions have been posted for a period to ensure that the trial balance is complete, accurate and valid for reporting purposes
• Review and post accruals and provisions respectively to ensure accuracy and completeness
• Review and approve journals completed by the business units
• Process month-end re-evaluations of foreign currency balances
• Provide a basis for allocating expenditure to various cost centres and general accounts
• Monitor intercompany accounts between SIML and the Business Unit, investigating and resolving any intercompany variances
• Process month end journals with informative and precise narrations for finalisation of monthly financial reporting result
• Compile, monitor and review monthly, quarterly and annual Balance Sheet reconciliations, ensuring these are complete and that all outstanding items are investigated and cleared within deadlines

Job Requirements

Education

• BCom degree with CTA (Honours) with completed articles, CA(SA)

Experience

• 6 years’ experience in a financial accounting and reporting environment
• Strong understanding of financial regulations and the legislative environment 

Skills and Knowledge

• Conceptualising
• Analytical skills (including attention to detail)
• Influencing Skills
• Managing Risks, Results and Relationships
• Decision-making
• Emotional Maturity
• Ability to handle pressure and meet deadlines 
• Computer Proficiency in MS Office (Advanced Excel); Cognos or similar, IFS (advantage)

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Job Purpose

• To greet and welcome arriving guests to the restaurant and monitoring of dining sections to ensure all guests receive an exceptional experience within the restaurant operations. 

Key Performance Areas

• Prepared Work Area
• Prepare mise-en-place, place settings and any other required checks and preparations for service
• Identify issues with regards the restaurant floor appearance/ functioning of equipment and systems
• Check overall cleanliness of the front of house restaurant operations
• Assist with answering the telephone in the restaurant and taking restaurant reservations for the day
• Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets
• Use and store operating equipment in line with specifications and safety regulations
• Resolve or report on any anomalies to the required standards

Hosting

• Welcome and check guest bookings
• Seat guests at their respective tables
• Monitor the dining sections of the restaurant for empty and cleaned tables, estimating wait times for guests (if relevant),
• Monitor the guest waiting list, and ensure that the needs of the guests are met while they are waiting.
• Understand and conduct all tasks in line with Food & Beverage standard operating procedures

Explain menu items

• Make recommendations with regards beverages and menu items
• Interact with kitchen staff respectfully around any special requests
• Be attentive to guest needs within the outlet
• Clear tables after guests have completed their meal
• Provide billing to guests (where relevant)
• Leverage opportunities to upsell on promotional items

Cashiering Services

• Handle all billing transactions for food and beverage services executed in the outlets
• Reconcile payments to orders in the system
• Place guest feedback questionnaires in folders with billing
• Arrange all house accounts prior to service
• Reconcile float at the end of the day
• Substantiate and report on any float variances
• Secure and transport float as required
• Guest information and copies of transactional documentation is accurately recorded
• Supporting documents have been generated for auditing purposes (where required)

Customer Engagement

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Educate customers on business unit facilities, products and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if Necessary

Job Requirements

Education

• Grade 12 preferred or Grade 10 (with minimum of 2 years relevant experience as a waiter / host)

Experience

• 2 years experience in a customer service environment 

Skills and Knowledge

• Technical competencies
• English verbal communication skills
• Numerical skills (calculations)
• Cash / credit transaction knowledge
• Cashiering equipment usage and maintenance
• Cashiering administration
• Food & Beverage Product Knowledge
• Menu knowledge
• Basic computer skills
• Food & Beverage Service skills
• Operating equipment use & care
• Upselling skills
• Grade 12
• Core behavioural competencies
• Problem Solving
• Collecting Information (listening; asking questions)
• Team co-operation
• Dealing with Customers
• Following Instructions
• Attention to detail
• Checking (accuracy in the handling and recording of transactions)
• Emotional resilience
• Honesty in the handling of cash
• Presentable
• Work conditions and special requirements
• Ability to work shifts that meet operational requirements
• Mobility and ability to move around as per job requirements (including with the use of aids)