Openings at NMG Benefits

Purpose of the Job: 

The Member Consultant assumes responsibility for the day-to-day management of a portfolio of health care clients under the supervision of the Consulting Manager. The primary focus is the servicing of clients’ HR and members face to face regarding medical scheme queries, plan advice, billings etc. The Member Consultant is also responsible for induction training and member training. The secondary focus is to assume the responsibility of an Administration Consultant when in the office or as required.

Key Performance Objectives

Client responsibilities

Tasks

• Identification of ICU clients
• Identifying common trends within the client and providing solutions in conjunction with the CC
• Implementing proactive services in conjunction with the CC
• Face to face query resolution with members/HR/payroll
• Back office query resolution
• Member plan advice
• Member queries via email, fax or telephonic
• HR training on processes and procedures
• HR queries relating to their monthly billing
• HR queries relating to the medical scheme benefits
• Constant follow up and feedback to relevant parties
• Building of relationships with HR/payroll
• Responsible for updating client information and requirements at branch level 
• Member renewals training presentations and one on one sessions as required
• Facilitate the relationship between the client and respective medical scheme/s
• Delivery of presentations to clients
• Rolling out and implementation of healthcare Projects in conjunction with the CC

General Responsibilities

• Compliance with the NMG Style guide
• Keeping written records of all client communication and interaction within the stipulated time period
• Compulsory to load applications electronically where possible
• All client correspondence is to be signed off and saved in the correct folder according to the style guide
• Capturing daily stats for queries received via email, fax or telephone on CMS
• General assistance to Corporate Consultant and Consulting Manager
• Identifying and pursuing new business and cross selling opportunities
• Have a good understanding of legislation and regulations that govern the health care environment
• Attend internal meetings and training as and when required
• Completion of MI-TIME weekly
• Back-up to other Member Consultants and/or Administration Consultants if required (buddy system)

Minimum Qualification

• Matric certificate
• Regulatory Exams (RE5) is a must
• Up to date CPD Points
• The Member Consultant will be expected to adhere to any legislative requirements (such as FPI).

Experience

• 3-5 years Administration and Health Care Experience.

Other

• Own vehicle and Valid Drivers License

Competencies (skills required).

• Administrative Skills:  Has attention to detail; abilility to handle and deal with a lot of documents. Can orchestrate multiple activities at once to accomplish a goal.  Uses resources effectively and efficiently.  Arranges information and files in a useful manner. Perform certain secretarial functions as and when required.
• Interpersonal skills: Relates well to all kinds of people. Builds appropriate rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high-tension situations comfortably.
• Co-ordination Skills:  Able to multi-task in an effective manner.  Does not get confused easily.  Able to change direction at a moments notice whilst ensuring timeous completion of all operations.  Maintains up to date knowledge of all current tasks.
• Time Management: Uses their time effectively and efficiently.  Values time.  Concentrates their efforts on the more important priorities.  Gets more done in less time than others.  Can attend to a broader range of activities.
• Problem Solving Skills: Uses logic and methods to solve difficult problems with effective solutions. Makes use of all resources to get answers. Able to see hidden problems. Good at analysis. Looks beyond the obvious desired objectives.
• Communication Skills:  Is able to communicate clearly both verbally and in writing.  Able to get the messages across that have the desired effect.

Closing Date: 27th, May 2022

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Role Overview

This role requires extensive experience on admin systems used for retirement fund administration and requires a good understanding of the Retirement Fund Industry. Key responsibilities include assessing training needs, creating training materials, and providing legislative as well as systems training to employees on the operating systems.

Duties and Responsibilities

Key Performance Objectives

• Collaborate with management to identify company training needs.
• Schedule training sessions with staff.
• Instruct new employee training and onboarding
• Plan and implement an effective training plan.
• Develop and Design System Manuals
• Train and provide coaching to new employees.
• Develop monitoring systems to ensure that all employees are performing job responsibilities according to training.
• Assess staff after each training course to ensure transfer of knowledge
• Track and keep employee attendance registers
• Contribute to the success of the training department through assisting with ad-hoc projects.
• Compile monthly training reports to present to management
• Testing new developments or enhancements implemented on operating system
• Provide system support when required
• Maintain a database of all training materials

Qualification

• Tertiary qualification or working towards one
• Certification from talent and training associations will be an advantage
• EDTP or Facilitate the Learning qualification will be an advantage

Experience

• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
• Experience with technologies and best practices for instructional manuals and teaching platforms
• Strict adherence to company philosophy and mission statement
• Strong project management skills with the ability to supervise multiple projects will be an advantage
• Excellent facilitation skills and training practices

Competencies

• Excellent problem-solving skills.
• Good interpersonal skills and communication with all levels of management
• Organized and able to create multiple timelines and schedules
• Able to multitask, prioritize, and manage time efficiently
• Encouraging to team and staff; able to mentor and lead
• Excellent writing skills and attention to detail
• Able to analyse problems and strategize for better solutions

Closing Date: 31st, May 2022