• Posted: September 9, 2019
    Deadline: Not specified
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  • Turkish Airlines was established in 1933 from a fleet of just 5 aircraft. Now, we’re a certified 4-star airline and a Star Alliance member with a fleet of 329 aircraft. We fly to 300 destinations all over the world, over 250 of which are international. The 2017 Skytrax survey called Turkish Airlines the “Best Airline in Southern Europe,” making that 9...
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    Sales and Traffic Agent

    To carry out Reservation/Booking, Ticket Sales, Information and Passenger Traffic (Check-in, Manifest preparation) services at the Sales Office / Airport Office or at both, as designated by Managers.

    •         Calculates the fare and arranges the route as per requests of the passengers; provides information to the passengers in relation to schedule, fares (APT-ABC); and ensures the required coordination.
    •         Performs reservation/booking for the passengers applying to the counter, in person; uses CRT, and performs ticketing.
    •         Issues tickets for Domestic and International lines, MCOs (Manual Change Orders), Excess Baggage Ticket; changes such tickets; and performs the processes in relation to return of the same.
    •         Performs Endorsement and Rerouting processes.
    •         Welcomes the aircraft; and ensures coordination and communication by and between the crew, handling agent, catering, cleaning, air traffic, customs and immigration.
    •         Ensures that all daily flight documents are prepared in full and complete; places the orders for daily catering service; and keeps any and all kinds of records in relation to the flights.
    •         Performs reservation/booking; and files the post-flight documents accurately and in full; and performs statistical actions in respect of the flight coupons.
    •         In respect of processes for Lost Baggage, ensures that any lost baggage is found and delivered to their owners, by ensuring coordination with the handling agent.
    •     Reports and registers any operational income-cost-financing and financial statistical information to the relevant IT systems such as SAP, ERP, DOP as required by the Management.

    Desired Skills & Experience

    •         Minimum high school graduation
    •         Permanent residence permit in the respective country (The Company will not provide or assist with work permits)
    •         Experience in civil aviation or tourism (min 1 year)
    •         The ability to cope with situations that create pressure
    •         Must be fluent in English and local languages.
    •        English writing skills are essential.  
    •         Availability to work in shifts, including overnight
    •         Being a team player
    •         Ability to handle multiple tasks simultaneously
    •         Good knowledge and experience of a major Computer Reservations System
    •         Strong oral and written communication skills
    •         Sense of responsibility
    •         Ability to make decisions accurately and effectively

    Method of Application

    Interested and qualified? Go to Turkish Airlines on careers.turkishairlines.com to apply
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