Jobs at FNB South Africa

Purpose

• Responsible for activities associated with the identification prioritisation and resolution of reported problems.

Experience and Qualifications

• Related BComm Degree .
• 5-6 Years experience.

Responsibilities

• Drive significant growth and profitability in the context of cost management
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
• Achieve Retention by managing the service breakdown activities as listed in the Service Operations Plan
• Resolve all customer queries efficiently, and within agreed timelines.
• Prepare business communication that is of a professional standard
• Perform Internal Root Cause Analysis to present the Internal Root Cause Analysis to the relevant stakeholders and facilitate process to design and implement appropriate solutions to remedy the situation
• Comply with governance in terms of legislative and audit requirements
• Draft and implement frameworks, methodologies, guidelines and procedures to support Root cause analysis as a discipline in the business
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data
• Manage own development to increase own competencies
• Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies

go to method of application »

Purpose

• To design, test, implement, maintain and control relevant databases to ensure accurate installation and configuration of database and software to maintain a client centric and secure database environment.

Experience and Qualifications

• Minimum Qualification - Grade 12
• Preferred Qualification - Relevant Degree in Computer Science, Information Systems or related field
• Experience - 3 to 5 years’ experience in Database Administration
• Knowledge Required : Design and administration of logical and relational databases in diverse technological environments
• Troubleshooting and analysis protocol
• Various database systems – Oracle or MYSQL or SQL server
• Database queries and theory
• Distributed computing architectures

Responsibilities

• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
• Provide resolution of database conflicts to align to quality standards and eliminate inappropriate data usage
• Support the building of a scalable and resilient database system to mitigate disaster and performance risks
• Design and create relational databases; scripts for standard and non-standard database access and provide database administrative support; replication processes and maintenance
• Develop, encourage and nurture collaborative relationships within FNB and/or across the FRG
• Assess own performance through seeking timely and clear feedback and request training where appropriate
• Compile reports that track progress and guide business to make informed decisions
• Ensure compliance to legislative and audit requirements and adherence to relevant processes
• Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations
• Prevent wastage and identify process improvements to contain and reduce costs

go to method of application »

Purpose

To plan, design and build an IT infrastructure architecture usually at an enterprise level to meet business requirements

Experience and Qualifications

• Degree or Diploma
• 6 Years experience

Responsibilities

• Drive business profitability in the context of cost management through Information technology solutions
• Increase operational efficiency and suggest solutions to enhance cost effectiveness.
• Advise on Budget forecasting to align the identified needs for IT Infrastructure Architecture
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast end effective
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements
• Plan, design and build an IT infrastructure architecture, usually at an enterprise level, to meet business requirements and customise application functionality as identified through the relationship with the Organisational Sources and other External sources.
• Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements during design of IT Infrastructure Architecture
• Draft business and technical requirements into requests for proposal documents for IT Infrastructure Architecture
• Ensure IT Infrastructure Architecture Performance and Upgrade Metrics are developed and used in the business
• Ensure system health checks process is aligned with SLA and best practices for the Business Technical Environment
• Support application functionality to problems analysis in existing infrastructure architecture by staying abreast with latest technological advances in the marketplace then translate current and future trends and advise management of benefits and well as risk
• Manage own development to increase own competencies
• Develop an In-depth knowledge of specified field as well as ability to translate this knowledge into business terms and Solutions

go to method of application »

Purpose

• To drive business change that delivers value through the structured implementation and delivery of projects against time, resource, money and scope constraints

Experience and Qualifications

• Minimum Qualification - Completed relevant undergrad degree/diploma
• Preferred Qualification - Project management accreditation or certification
• Experience - 2 to 3 years relevant experience in a project environment

Responsibilities

• Manage the project resources (including people, procurement, systems, time and budget) from the initiation of an identified project to the end of the defined project lifecycle or process in order to deliver on project goals and objectives
• Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialization
• Maintain and build relationships for purposes of expectation management and project reporting
• Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations
• Lead indirect teams by providing a meaningful context, setting performance standards and educating on process
• Manage the quality of delivery in line with predefined quality standards, procedures, SLA’s and project plans to ensure customer goal achievement
• Implement and use governance and compliance procedures and processes effectively to identify and manage risks
• Contribute to the development of project budgets, control and report on budgeted resources to meet the project objectives
• Assist with the creation of change management plans and implement these to maximise the adoption and/or usage and minimise resistance
• Compile and maintain relevant project documentation in accordance with agreed project procedures and methodologies to effectively support project delivery as well as comply with audit requirements

go to method of application »

Purpose

• To provide expert advice and support in practice formulation and associated best practice improvements Responsible for leading and developing a team of technical resources that provide operational project and technical support

Experience and Qualifications

• Minimum Qualification - Information Technology related Diploma
• Preferred Qualification - Information Technology related Degree
• Experience - 5 years related technical experience plus 2 years experience in managing complex technical specialist teams

Responsibilities

• Deliver a service which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service
• Maintain close working relationships with key stakeholders ensuring appropriate IT solutions are developed
• Implement processes, which build customer service delivery excellence and encourage others to provide exceptional service
• Create and maintain working relationships with a variety of stakeholders for purposes of expectation management, knowledge sharing and integration
• Translate business IT requirements into implementable solutions and continuously monitor to ensure operational continuity and effectiveness
• Oversee and manage all technical support request escalated and ensure effective resolution within the Service Level Agreement
• Ensure adequate unit, system integration and post implementation unit tests are performed for all configuration and development tasks
• Ensure testing yields an acceptable level of performance for the changes being delivered
• Analyse and/or identify problems/requirements to determine impact, patterns and trends, best fit alternatives and best practice solutions
• Determine the estimated resources and timelines required to deliver the required functionality
• Assess, identify, and mitigate potential risks within the IT function by complying with technology business policy and process requirements (SDLC and change / release management process definition) to ensure operational performance
• Design relevant IT Solution and produce specification and architecture in accordance to agreed standards against the requirements and approved by the appropriate governance forums
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement
• Support effective teamwork within the function
• Participate and collaborate across teams
• Plan and manage performance, skills development, employment equity, talent, and culture of team in order to improve innovation and achieve efficiencies