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  • Posted: Jun 29, 2021
    Deadline: Not specified
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  • Ten is the world’s fastest growing concierge company, providing services to private individuals as well as more than 40 global organisations. Our 500+ experts provide travel and lifestyle concierge and loyalty programmes to more than two million members across the globe from 17 offices in 24 languages. Our members are at the centre of everything we do ...
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    Talent Acquisition Coordinator

    Description

    • We are looking for a confident, articulate individual, with an eye for spotting exceptional talent, to join our People Experience Team. Using your exemplary spoken communication skills, you’ll effectively sell the benefits of the company, whilst building strong relationships with the heads of departments to understand exactly what they need in a candidate. You’ll source potential candidates from a wide pool of talent - identifying individuals with the skills and experience to thrive in our fast-paced working environment.
    • This is a great opportunity for either an in-house or Agency Recruiter. Working as a TAC, you will be required to support the TAM on a diverse array of roles across multiple sectors, it's therefore essential that you are able to work quickly and effectively. You’ll be the first point of contact for many potential employees, so it is of paramount importance that you are able to engage and build relationships with a variety of candidates and stakeholders alike.
    • This role covers recruitment for all offices within EMEA, but mainly focuses on hiring into the region’s largest sites (Cape Town, London and Switzerland.)

    Who We Are

    At Ten our goal is simple, to become the most trusted service business in the world.

    • We are already the global market leader for lifestyle management and concierge services, providing services from a 22 strong global office network with over 800 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.
    • We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.
    • To find out more about working at Ten, hear from some of our people and have a sneak peek at our offices, please watch this short video here.

    Responsibilities:

    • Networking among potential candidates and selling the benefits of working for Ten
    • To organise and schedule all interviews including both direct and agency candidates
    • To send rejection/feedback emails via Workable to unsuccessful candidates
    • To assist in CV screening and shortlisting candidates for TAM/HR review.
    • To liaise with external agencies/HR/Finance in relation to recruitment invoices, checking all invoices against new starter details
    • To act as main point of contact to external agencies, to update and reply to recruitment queries
    • To collate and organise external agency details on master spreadsheet; including points of contact details, fees, rebate periods and any other relevant information
    • To support on both telephone and F2F interviews
    • To post and renew job adverts via Workable
    • Managing candidate application journey via ATS (Workable)
    • Manage internal application process and referral schemes
    • To partner closely with wider EMEA recruitment team
    • Answering general queries and administration relevant to live campaigns
    • Assist with sending out communication regarding new starters

    Requirements

    • Fluent German Speaking (Mandatory)
    • Minimum of 2 years demonstrable full cycle recruiting experience (agency or in-house)
    • Ideally previous experience hiring for customer/client services style roles
    • An extremely high level of motivation and drive
    • Exceptional communication skills - both written and verbal
    • Meticulous levels of attention to detail
    • Highly attuned interpersonal skills
    • Ability to think outside the box
    • Must be able to work in a fast pace environment

    Person Specifications

    • Accountability
    • Integrity
    • Resilience
    • Tenacity
    • Adaptability
    • Customer Orientatio

    Benefits

    • Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
    • All our employees also enjoy a range of benefits regardless of where they are based. Not only do we offer a remote work option, but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program - this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals – this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals.
    • Other benefits that Ten offer, specific to the South Africa office, range between access to ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use, all the way through to various discounts on both travel and entertainment events (the latter is of course available regardless of location). There are also lots of social events throughout the year as well as a break-out room where employees can relax (or, if they wish, play one of the numerous games we provide!) whilst enjoying our latest fruit drop.
    • We also offer a company contribution towards medical aid, transport home for those working a late shift (applies to those who don't have a car) and, one of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.
    • Ten works with a small Preferred Suppliers List currently, focused on specialists in each location. Please note we are not accepting any further agencies onto our PSL at this time.

    Method of Application

    Interested and qualified? Go to Ten Group on apply.workable.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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