Fresh Jobs at Santam

What will make you successful in this role?

Develop sourcing strategies in alignment with the business strategic priorities to ensure Santam remains competitive with market best practices

• Specific and specialized sourcing initiatives, recruiting marketing channel development specific to e-commerce, strategic job board management, digital and non-digital employment marketing, comprehensive recruitment campaign planning, talent planning, talent mapping, etc.
• Remain abreast of and analyse industry trends on information technology talent attraction strategies and advise business regarding the impact on the organization’s ability to attract talent in this field
• Consult on the design and delivery of employer branding initiatives to create awareness on opportunities in the business and position Santam as an employer of choice
• Consult on the development and implementation of digital social media sourcing campaigns
• Contribute to the definition and design of innovative sourcing strategies that will enable the establishment of a diverse pool of talent to meet the evolving needs to the business workforce plan
• On a regular basis, proactively explore all channels and processes to build diverse pools of talent
• Implement creative direct to market talent capturing solutions for the business; i.e. create and maintain a ‘potential candidate’ database, advertising on web-based job search sites
• Conducting research on competitors, building industry networks, attending industry specific events, job fairs, partnering with labour agencies and tapping into global networks
• Provide support to the Head of Talent Acquisition and Talent Lead in the sourcing and acquisition of scarce and critical skills at manager and above levels.
• Draft direct to market advertisements taking into consideration the recruitment criteria and the current business needs with regards to talent
• Control and manage candidates’ responses received from the direct to market campaigns by creating a centralised database of applicants and tracking progress within the recruitment process

Agency And Third-Party Management

• Act as liaison and manage all communications between Santam and the applicable recruitment agencies and other third parties such as direct to market publications
• Send out communication or requests to recruitment agencies in accordance with current resourcing needs and brief agencies regarding business and vacancy requirements
• Liaise with recruitment agencies regarding candidate engagement with the organisation throughout the recruitment process

Manage and drive Talent Acquisition Pipelines for High Volume Roles

• Engage with Business, HRBP’s and Leads to understand critical, scarce and future hiring needs
• Develop sourcing campaigns to attract talent for critical and scarce skills e.g. Print, Job Portals, LinkedIn, Social Media, Seminars, Networking, etc.
• Identify and source appropriate talent for current open roles within the organization
• Identify future talent needs and proactively recruiting and sourcing; develop talent pool, pipeline or social engagements. (Recruitment in advance of need)

Qualification And Experience

• B-Degree in HR or related field of study or an equivalent NQF level 7 qualification
• Experience in direct sourcing for roles in a large corporate, combined with previous agency experience
• Understanding of pipelining and implementation of talent mapping for the volume business in insurance or financial services

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Key Responsibilities

• Track, monitor and report Sales and CE Quality Assurance findings for new policies sold and/or servicing and retaining existing business.
• Review and report on the Quality of Advice provided to the clients during all client-facing interactions in the business (the traditional “QA function”).
• Achieve and maintain the required targets on QA samples to be audited (these also include outsource business validations i.e. Homegrown).
• Review, analyse, report and take appropriate actions / corrections on all client feedback, including QA findings, Complaints received, (the traditional “Complaints function”), Voice of the customer (VOC) dissatisfaction actions to the Performance Enhancement Coach FLM.
• Provide individual training and coaching to client-facing staff based on specific findings, record and document discussion points for improvement monitoring.
• Act on all errors incurred during client-facing interactions through a corrective interaction with the client (the traditional “Corrections function”) with the sales / CE Consultant.
• Be Co-accountable to define the required client experience in collaboration with the client-facing functions and corrections.
• Accountable to escalate non-compliance findings to the Performance Enhancement Coach FLM, Compliance Officer and/or Head of Santam Direct.
• Propose further interventions, including coaching, training, to address non-adherence by referring to the relevant line managers for disciplinary action/s to be considered, and monitor that non-adherence interventions are acted on where necessary.

What will make you successful in this role?

• Completed Grade 12
• Completed RE 5 qualification
• NQF Level 4 (Short-Term Insurance Qualification)
• Preferably have quality and/or compliance experience in the financial services sector
• Minimum 3-5 years’ short -term insurance experience and exposure to short-term insurance Personal products

Skills

• Strong administration, systems, process orientation/background
• Computer proficiency (MS Office package)
• Analytical and thorough/detail inclined
• Investigative
• Process orientated (reports and mini audits)
• Good communication skills
• Coaching and development of staff