Top Jobs at Clicks Group

Introduction

• We are seeking to appoint a Dispensary Manager who is passionate about helping people and confident in leading a team to deliver high standards of patient care and service excellence in our new 24-hour pharmacy based in Parklands.

Job description

Purpose:

• To ensure the efficient operation of the dispensary and to ensure service excellence by leading and directing the pharmacy team to deliver high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.

Job Objectives:

• To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
• To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
• To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required.
• To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
• To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To ensure integration and partnership with the clinic and healthcare ailse resulting in a full offering to customers regarding their healthcare needs.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.

Minimum requirements

Experience:

• Essential: Minimum 3 years’ experience post community service year
• Essential: Minimum 1 year People Management experience
• Essential: Registration as Responsible Pharmacist with SAPC
• Desirable: Retail Pharmacy experience
• Desirable: Unisolve experience

Education:

• Essential: Registered Pharmacist with SAPC

Knowledge:

• SAPC and relevant legal knowledge
• Ethical working practice and compliance
• Knowledge of stock, cost, risk and compliance management procedures 
• Knowledge of patient care, professional counselling
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices 
• Sound understanding and application of financial management principles
• Knowledge of competency based interviewing

Skills:

• Sound managerial, tutorship and coaching skills
• Results and target driven
• Planning and organizing skills
• Problem-solving skills
• Strong customer orientation
• Interpersonal skills (Customer service orientation and effective patient care)
• Computer literacy
• Strong financial acumen

Competencies:

Essential:

• Leading and Supervising
• Delivering Results and Meeting Customer Expectations
• Planning and Organizing

Desirable:

• Relating and networking
• Coping with Pressures and Setbacks
• Entrepreneurial and Commercial Thinking
• Working with people
• Adhering to Principles and Values

go to method of application »

Introduction

• We are seeking to appoint a Clinic Manager that is: passionate about providing patient-centered clinic services, able to build customer loyalty and lead a team to deliver a competitive advantage for the brand. This diverse role will focus on managing the full Clinic Service and will be based in our 24hr Pharmacy in Parklands.

Job description

Job Objectives: 

• To lead and manager the delivery of all clinic services by aligning processes, resources, and priorities to meet patient needs, clinical standards, and financial targets.
• To drive service excellence and patient experience in order to optimise profitability and financial sustainability.
• To manage the clinic budget and resource allocation to deliver cost-effective clinic services.
• To evaluate, track and monitor service trends and patient feedback to implement continuous improvement initiatives in order to enhance patient experience and clinic performance.
• To maintain compliance with healthcare legislation, infection control protocols, and clinical governance frameworks to mitigate risk and uphold quality standards.
• To develop a high-performing, engaged, and competent team in order to deliver sustained performance.
• To collaborate with internal and external stakeholders to support integrated patient care, referrals, and service expansion.
• To provide timely and accurate information in order to facilitate informed decision making, mitigate risks, and maintain effective control over the branch, function and activities.
• To manage financial, human, and other resources in order to deliver the operating plan and achieve business objectives.

Minimum requirements

Essential:

• Bachelor’s degree or diploma in Nursing, Health Sciences, or a related clinical field
• Registration with the South African Nursing Council (SANC) and relevant professional body (e.g. HPCSA)
• Proof of compliance with Continuing Professional Development (CPD) requirements.

Desirable:

• Postgraduate diploma or degree in Healthcare Management, Public Health, or Business
• Additional registration with a professional healthcare management body (e.g. SAMA, CMSA)
• Advanced Life Support (ALS) or training in infection prevention & control
• Accreditation or training in quality assurance, clinical governance, or risk management 

Job Related Experience:

Essential:

• 8 years’ of clinical experience in a primary healthcare, clinic, or hospital setting
• 3 years’ experience in a supervisory or management role within a healthcare setting
• 2 years’ experience in managing day-to-day clinic operations, including rostering, stock control, and workflow planning
• 2 years’ experience with budgeting, resource planning, and cost control in a clinic or healthcare environment

Desirable:

• 3 years’ experience in specialised clinic services such as baby clinic, wound care, travel medicine, or women’s health
• Exposure to revenue generation, service pricing, and financial reporting
• Experience with external audit processes (e.g., COHSASA, ISO)
• Experience implementing patient satisfaction initiatives or community outreach programmes

Job Related Knowledge:

• South African healthcare laws, clinical governance, infection control protocols, and regulatory bodies (e.g. HPCSA, SANC)
• Budgeting, cost control, and financial reporting within a healthcare setting
• Principles of clinical quality, patient safety, risk management, and incident reporting
• Understanding patient-centred care principles and managing patient feedback
• Performance management and conflict resolution
• Familiarity with international healthcare standards
• Knowledge of specialised clinic services (baby, travel, wound, women's health, etc.)
• Knowledge of healthcare billing systems and reimbursement processes
• Knowledge of marketing or community engagement in healthcare

Job Related Skills:

• Clinic regulatory compliance
• Budgeting and financial management
• Driving profitability and expense management
• Time management
• Conflict resolution
• Problem-solving
• Customer service and patient care.
• Interpersonal Skills
• Analytical Skills
• Decision-Making Skills
• Human resource management

Job Related Competencies:

• Planning and Organising 
• Delivering Results & Meeting Customer Expectations 
• Deciding and Initiating Action 
• Leading and Supervising
• Persuading and Influencing
• Adapting and Responding to Change
• Adhering to Principle and Values 
• Analysing

go to method of application »

Introduction

• We are looking to recruit a permanent Stock Admin Manager (QPB) for Unicare. The role will be based in the Parklands branch and will be reporting to the Branch Manager.

Job description

Job Purpose

• This is a strategic leadership role responsible for ensuring stock integrity, optimizing inventory processes, and ensuring compliance with industry regulations and company SOPs. 

Job Objectives

• Have complete inventory oversight by managing and monitoring stock levels across the whole shop
• Ensure accurate recording of stock movements (receipts, issues, transfers)
• Prevent stockouts and overstock situations through effective forecasting
• Utilize inventory management systems to track and analyze stock data
• Implement and maintain sufficient stock control mechanisms and processes.
• Supervise and support stock control staff
• Provide training, coaching and performance management
• Foster a culture of accountability and continuous improvement
• Utilize strategies to improve stock control efficiency
• Ensure correct pricing principles are applied throughout the store
• Optimize storeroom layout and workflow for best space utilization
• Work closely with sales and finance teams
• Resolve discrepancies and coordinate stock-related problem-solving
• Ensure adherence to company SOP’s and other legal, regulatory and company standards
• Maintain accurate documentation for audits and reporting
• Prepare reports on stock performance, KPI’s and variances
• Lead three complete stocktakes per year, investigating variances and ensure accurate stock file
• To perform all stock control or inventory duties a assigned by Management

Minimum requirements

Education:

• Matric / Grade 12 (Essential)
• Diploma or Degree in Supply Chain, Logistics, or Business Management (Advantageous)
• QPB (Qualified Post-Basic) - (Essential)

Experience:

• Minimum 5–8 years’ experience in stock/inventory management, ideally within the pharmaceutical or FMCG industry
• At least 2 years in a supervisory or managerial capacity

Knowledge

• Healthcare product knowledge
• Stock distribution in a store
• Dormant stock control
• Computer literacy (Excel is essential)
• Numerically literate

Skills

• Communication skills
• Problem solving skills
• Logical and analytical skills

Personal Competencies

• Ability to work in a team
• Ability to work under pressure
• Time/ Deadline Management
• Attention to detail
• Must be task/results orientated
• Numerical skills
• Flexibility

go to method of application »

Introduction

• We are seeking to appoint a Frontshop Manager that is: passionate about retail and service excellence, able to build customer loyalty and lead a team to deliver a competitive advantage for the brand. This diverse role will focus on managing the full Front Shop 24hr business and will be based in Parklands.

Job description

Job Purpose:

• To lead and manage delivery of the front shop plan through customer service excellence, operational efficiency, driving profitability and compliance in line with group policies and regulatory requirements in order to achieve the company strategy and operating plan.

Job Objectives: 

• To achieve and exceed monthly and annual front shop sales and profitability targets by implementing effective merchandising, pricing, and promotional plans in line with group policies, standards and market trends.
• To manage optimal stock availability and minimal shrinkage through accurate stock management and compliance with stock control procedures in order to enhance profitability.
• To drive service excellence and delivery of exceptional customer experience in order to optimise profitability and financial sustainability. 
• To manage the frontshop budget and resource allocation to deliver cost-effective operations.
•  To manage and maintain housekeeping standards in line with health, safety, and merchandising standards. 
• To evaluate, track and monitor service trends and customer feedback to implement continuous improvement initiatives in order to enhance customer experience. 
• To develop a high-performing, engaged, and competent team in order to deliver sustained performance. 
• To collaborate with internal and external stakeholders to support customer experience and efficient operations. 
• To provide timely and accurate information in order to facilitate informed decision making, mitigate risks, and maintain effective control over the frontshop operations and activities. 
• To manage financial, human, and other resources in order to deliver the operating plan and achieve business objectives.

Minimum requirements

Essential:

• 3 year Diploma or Degree in Retail Management, Business Management, or equivalent. 

Desirable:

• Certificate or diploma in Customer Service or Sales & Marketing. 
• Postgraduate diploma or degree in Retail or Business Management 

Job Related Experience:

Essential:

• 5 years’ experience in retail operations
• 3 years’ experience in a supervisory or management role within a large retail setting
• 3 years’ experience in managing staff, stock control, and achieving sales targets. 
• 2 years’ experience in managing day-to-day store operations, including rostering, stock control, and workflow planning
• 2 years’ experience with budgeting, resource planning, and cost control in a retail outlet

Desirable:

• Exposure to revenue generation, service pricing, and financial reporting
• Experience implementing customer satisfaction initiatives 

Job Related Knowledge:

• Retail operations and store management 
• Inventory and stock control systems 
• Customer service principles 
• Sales and promotional techniques
• POS systems and financial acumen 
• Product knowledge 
• Performance management
• Budgeting
• Health and safety standards 

Job Related Skills:

• Leadership and team management 
• Communication and interpersonal skills 
• Conflict resolution and problem-solving 
• Customer service and complaint handling 
• Shift planning and workforce scheduling 
• Merchandising and visual display 
• Budgeting and financial management
• Driving profitability and expense management 
• Time management
• Conflict resolution
• Problem-solving
• Analytical Skills
• Decision-Making Skills
• Human resource management

Job Related Competencies:

• Planning and Organising 
• Delivering Results & Meeting Customer Expectations 
• Deciding and Initiating Action 
• Leading and Supervising
• Relating and Networking 
• Adapting and Responding to Change 
• Adhering to Principle and Values 
• Analysing 

go to method of application »

Introduction

• To ensure the efficient operation of the dispensary and the clinic and to ensure service excellence by leading and directing the pharmacy team to deliver high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.

Job description

Job Objectives:

• To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
• To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
• To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required.
• To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
• To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To ensure integration and partnership with the clinic and healthcare ailse resulting in a full offering to customers regarding their healthcare needs.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.

Knowledge:

• SAPC and relevant legal knowledge
• Ethical working practice and compliance
• Knowledge of stock, cost, risk and compliance management procedures 
• Knowledge of patient care, professional counselling
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices 
• Sound understanding and application of financial management principles
• Knowledge of competency based interviewing

Skills:

• Sound managerial, tutorship and coaching skills
• Results and target driven
• Planning and organizing skills
• Problem-solving skills
• Strong customer orientation
• Interpersonal skills (Customer service orientation and effective patient care)
• Computer literacy
• Strong financial acumen

Competencies:

Essential:

• Leading and Supervising
• Delivering Results and Meeting Customer Expectations
• Planning and Organizing

Desirable:

• Relating and networking
• Coping with Pressures and Setbacks
• Entrepreneurial and Commercial Thinking
• Working with people
• Adhering to Principles and Values

Minimum requirements

Experience:

• Essential: Minimum 2 years’ experience post community service year
• Essential: Minimum 1 year People Management experience
• Essential: Registration as Responsible Pharmacist with SAPC
• Desirable: Retail Pharmacy experience
• Desirable: Unisolve experience

Education:

• Essential: Registered Pharmacist with SAPC

go to method of application »

Introduction

• Unicare is currently seeking to appoint a Health Zone Consultant (Sports Supplements) that is passionate about customer service. The role will be based at Unicare 24 Hour Pharmacy in Bellville and will report to the Assistant Floor Manager.

Job description

Job Objectives:

• To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.
• To consult with customers and provide suitable advice on healthcare, nutritional and supplement products.
• To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.
• To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.
• To prevent wastage in own area by adhering to stock rotation principles.
• To prevent stock losses by following all risk management policies and principles.
• To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.
• To implement product merchandising by following the merchandising guidelines and procedures.
• To adhere to all store standard operating procedures.
• To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.

Minimum requirements

Experience:

Essential:

• At least 1 year related experience
• Selling skills; customer related training

Desirable:

• Experience working with sports nutrition and vitamin related products

 Education:

• Essential: Matric (Maths 50%/Maths Lit 60%, English 50% and a pass in Life Science or Physics)
• Desirable: Sports / fitness / nutrition qualification

 Knowledge:

• Desirable: Basic health, fitness and supplements product knowledge
• Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management,)

 Skills:

• Essential: Good communication and interaction skills
• Customer and service orientation
• Selling skills
• Merchandising skills
• Desirable:
• Basic computer literacy

 Competencies:

Essential:

• Relating and Networking
• Persuading and Influencing
• Delivering Results and Meeting Customer Expectations
• Following Instructions and Procedures
• Presenting and Communicating Information
• Achieving Personal Work Goals and Objectives

go to method of application »

Introduction

• To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job description

Job Objectives:

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge:

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures 
• Knowledge of customer service excellence

Skills:

• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills

Competencies:

Essential:

• Relating and networking
• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations

Desirable:

• Working with people
• Persuading and Influencing
• Planning and Organising
• Coping with Pressures and Setbacks

Minimum requirements

Experience:

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Education:

• Essential: Grade 12
• Desirable: Maths 50% and English 50% at Grade 12 level

go to method of application »

Introduction

• To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job description

Job Objectives:

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge:

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures 
• Knowledge of customer service excellence

Skills:

• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills

Competencies:

Essential:

• Relating and networking
• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations

Desirable:

• Working with people
• Persuading and Influencing
• Planning and Organising
• Coping with Pressures and Setbacks

Minimum requirements

Experience:

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Education:

• Essential: Grade 12
• Desirable: Maths 50% and English 50% at Grade 12 level

go to method of application »

Introduction

• To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job description

Job Objectives:

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge:

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures 
• Knowledge of customer service excellence

Skills:

• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills

Competencies:

Essential:

• Relating and networking
• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations

Desirable:

• Working with people
• Persuading and Influencing
• Planning and Organising
• Coping with Pressures and Setbacks

Minimum requirements

Experience:

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Education:

• Essential: Grade 12
• Desirable: Maths 50% and English 50% at Grade 12 level

go to method of application »

Introduction

• To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job description

Job Objectives:

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge:

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures 
• Knowledge of customer service excellence

Skills:

• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills

Competencies:

Essential:

• Relating and networking
• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations

Desirable:

• Working with people
• Persuading and Influencing
• Planning and Organising
• Coping with Pressures and Setbacks

Minimum requirements

Experience:

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Education:

• Essential: Grade 12
• Desirable: Maths 50% and English 50% at Grade 12 level

go to method of application »

Introduction

• To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job description

Job Objectives:

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge:

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures 
• Knowledge of customer service excellence

Skills:

• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills

Competencies:

Essential:

• Relating and networking
• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations

Desirable:

• Working with people
• Persuading and Influencing
• Planning and Organising
• Coping with Pressures and Setbacks

Minimum requirements

Experience:

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Education:

• Essential: Grade 12
• Desirable: Maths 50% and English 50% at Grade 12 level

go to method of application »

Introduction

• To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job description

Job Objectives:

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge:

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures 
• Knowledge of customer service excellence

Skills:

• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills

Competencies:

Essential:

• Relating and networking
• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations

Desirable:

• Working with people
• Persuading and Influencing
• Planning and Organising
• Coping with Pressures and Setbacks

Minimum requirements

Experience:

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Education:

• Essential: Grade 12
• Desirable: Maths 50% and English 50% at Grade 12 level