Top Jobs at Ntice Sourcing Solutions

Job Purpose

• To provide first-line technical support to customers by troubleshooting connectivity issues, managing support tickets, configuring networking equipment, and ensuring excellent customer service while working within agreed service levels.

Key Responsibilities

• Answer incoming customer support calls and respond to support emails.
• Log, manage and update customer support tickets through the ticketing system.
• Keep customers informed of the progress of their support requests until resolution.
• Provide remote technical support and troubleshoot internet connectivity issues.
• Perform proactive monitoring of customer connectivity and identify clients requiring assistance.
• Configure and set up routers and VoIP devices.
• Escalate complex technical issues where necessary.
• Maintain accurate documentation of customer interactions and resolutions.
• Deliver professional, friendly and efficient customer service.
• Work collaboratively within the technical support team.
• Meet service delivery targets and deadlines.
• Participate in a rotational shift roster, including weekends and public holidays where required.

Minimum Requirements

• Grade 12 (Matric).
• Relevant IT qualification (Certificate, Diploma or Degree) advantageous.
• Previous experience in an IT Support, Helpdesk or Technical Support environment will be advantageous.
• Basic understanding of computer hardware, software and networking principles.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Customer-focused with a professional telephone manner.
• Ability to work under pressure and manage multiple support requests.
• Strong organisational and time management skills.
• Ability to work independently as well as within a team.

Preferred Skills & Experience

• Experience supporting Internet Service Provider (ISP) customers.
• Knowledge of TCP/IP networking.
• Experience configuring routers.
• Experience configuring and supporting VoIP services.
• Familiarity with remote desktop support tools.
• Experience using a helpdesk or ticketing system.

Advantageous

• Previous networking and IT support experience.
• Valid driver's licence.
• Own reliable vehicle.

Working Hours

• Rotational shifts.
• Weekend work will be required as part of the support roster.

Key Competencies

• Customer Service Orientation
• Technical Troubleshooting
• Problem Solving
• Communication Skills
• Teamwork
• Attention to Detail
• Time Management
• Accountability
• Adaptability
• Ability to work under pressure

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Job Description

• Our client, a leading South African healthcare company specialising in the supply and distribution of medical devices, diagnostic equipment, surgical products and healthcare solutions, has an exciting opportunity for an experienced Operations Manager to join our team at our Head Office in Cornubia, Durban
• With a national footprint, we pride ourselves on operational excellence, exceptional customer service and maintaining the highest standards of quality throughout our supply chain.
• This is a senior operational leadership role responsible for overseeing warehouse operations, logistics, inventory management, fleet operations and distribution while ensuring the efficient delivery of products to customers nationwide.

Overview of the Role

• The Operations Manager will be responsible for leading the daily operations of the warehouse and distribution functions, ensuring operational efficiency, inventory accuracy, customer satisfaction and compliance with all company policies and regulatory requirements.
• The successful candidate will manage operational staff, coordinate local and international logistics, oversee fleet operations and work closely with Sales, Finance, Procurement and Customer Service to ensure seamless business operations.

Key Responsibilities

Warehouse Operations

• Manage all warehouse operations and daily workflow.
• Oversee receiving, storage, picking, packing and dispatch functions.
• Ensure accurate inventory management and stock integrity.
• Coordinate warehouse layout and optimise storage capacity.
• Ensure compliance with all Occupational Health & Safety (OHS) requirements.
• Manage warehouse housekeeping and operational standards.

Inventory Management

• Overall responsibility for inventory control.
• Monitor stock movements and inventory accuracy.
• Perform and review weekly cycle counts.
• Investigate stock variances and implement corrective actions.
• Manage stock replenishment processes.
• Follow through on supplier stock returns and credit processes.

Distribution & Logistics

• Coordinate daily dispatch and distribution activities.
• Manage collections and deliveries nationally.
• Coordinate courier services and third-party logistics providers.
• Ensure customer deliveries are completed accurately and on time.
• Monitor delivery turnaround times and service levels.

Fleet Management

• Manage company fleet performance and maintenance.
• Coordinate vehicle servicing and repairs.
• Conduct daily vehicle tracking.
• Analyse daily driver routes and optimise delivery efficiency.
• Schedule daily delivery routes.
• Monitor fuel usage and vehicle utilisation.

Operational Administration

• Manage operational staff attendance registers.
• Approve and monitor overtime.
• Assist with recruitment and onboarding of temporary warehouse staff.
• Prepare operational reports and KPI dashboards.
• Conduct POD (Proof of Delivery) audits.
• Ensure invoices and delivery notes are scanned and uploaded to company systems.
• Maintain accurate warehouse documentation and records.

Team Leadership

• Lead, motivate and develop warehouse and operational staff.
• Conduct performance reviews.
• Coach and mentor team members.
• Facilitate operational meetings.
• Ensure effective communication across departments.

Client & Stakeholder Management

• Facilitate meetings with clients where operational support is required.
• Build strong relationships with customers and suppliers.
• Resolve operational issues promptly.
• Ensure service excellence is maintained.

Minimum Requirements

• Diploma or Degree in Supply Chain Management (Essential).
• Minimum 5-8 years' experience in Supply Chain, Warehouse or Operations Management.
• Minimum 3 years' experience managing a warehouse operation.
• Experience within the medical, pharmaceutical or healthcare industry will be highly advantageous.
• Strong knowledge of inventory control and warehouse management.
• Experience managing distribution and logistics operations.
• Experience coordinating international imports and exports.
• Knowledge of sea freight processes.
• Experience managing fleet operations.
• Strong understanding of inventory management systems.
• Advanced Microsoft Office proficiency, particularly Excel.
• Experience working with ERP/Warehouse Management Systems.
• Valid driver's licence with own vehicle.

Skills and Competencies

• Strong leadership and people management skills.
• Excellent communication and interpersonal skills.
• Strong planning and organisational ability.
• Excellent analytical and problem-solving skills.
• Ability to prioritise multiple operational activities.
• Strong negotiation and supplier management skills.
• High attention to detail.
• Excellent customer service orientation.
• Ability to work under pressure and meet deadlines.
• Financial and commercial awareness.
• Results-driven with strong decision-making ability.
• High level of integrity and accountability.

Key Performance Indicators (KPIs)

The successful candidate will be measured on:

• Inventory accuracy
• Warehouse productivity
• On-time deliveries
• Order fulfilment accuracy
• Fleet utilisation
• Import and export turnaround times
• Customer service levels
• Warehouse compliance
• Stock loss reduction
• Operational cost efficiencies
• Team performance and development

Remuneration

• Market-related, commensurate with qualifications, skills and experience.

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Job Description

• Our client, a leading South African healthcare company specialising in the supply and distribution of medical devices, diagnostic equipment, surgical products and healthcare solutions, is looking for a Tender Administrator, based in Cornubia, Durban.
• We have a national footprint with major operations being based in Gauteng and KwaZulu-Natal and pride ourselves on operational excellence, exceptional customer service and maintaining the highest standards of quality throughout our supply chain.

Purpose

• The Tender Administrator is responsible for coordinating and administering the end-to-end tender process for submission. The incumbent will ensure the accurate preparation and submission of tender documents, maintain tender records, coordinate procurement activities, process quotations, and ensure compliance with all customer and regulatory requirements to ensure tenders are submission ready.
• The role requires exceptional attention to detail, strong organisational skills and the ability to work in a fast-paced healthcare environment where accuracy and deadlines are critical.

Key Responsibilities

Tender Administration

• Manage the tender process from document preparation through to submission ready stage.
• Prepare and submit accurate tender documentation to relevant Manager.
• Maintain tender registers and records.
• Liaise with vendors and suppliers.
• Liase with internal departments to complete tender requirements - Finance, HR, Technical, Operations etc.
• Handle customer enquiries professionally.
• Maintain company records and correspondence.
• Ensure compliance with company policies and regulatory requirements.
• Coordinate the complete tender process from receipt of tender invitations through to submission.
• Prepare, compile and review tender documentation for completeness and accuracy.
• Ensure all tender submissions comply with customer specifications and submission deadlines.
• Monitor tender closing dates and maintain the tender calendar.
• Maintain an electronic and manual filing system for all tender documentation.
• Liaise with internal departments to obtain pricing, technical specifications and supporting documentation.
• Maintain tender registers and submission records.
• Monitor tender outcomes and communicate results to management.

Quotations

• Prepare and process daily manual quotations received from hospitals, healthcare facilities and customers.
• Ensure quotations are accurate and submitted within agreed turnaround times.
• Follow up on outstanding quotations.
• Maintain quotation records.
• Coordinate pricing approvals where required.

Procurement & Vendor Coordination

• Assist with procurement administration.
• Process purchase orders.
• Coordinate supplier documentation.
• Liaise with local and international suppliers.
• Monitor outstanding purchase orders.
• Maintain supplier records.

Compliance

• Ensure compliance with company policies and procedures.
• Ensure tender documentation complies with customer requirements.
• Maintain confidentiality of pricing and tender information.
• Assist with audit requirements.
• Ensure document version control.

Minimum Requirements

• Grade 12 (Matric).
• National Diploma or Degree in Business Administration, Supply Chain Management, Procurement or a related qualification will be advantageous.
• Minimum 2-3 years' experience in Tender Administration, Sales Administration or Procurement.
• Experience within the medical, pharmaceutical or healthcare industry will be advantageous.
• Knowledge of government tender processes will be advantageous.
• Computer literacy (Microsoft Office Suite).
• Advanced Microsoft Excel skills will be advantageous.
• Experience working with ERP systems or Zoho is advantageous.
• Excellent written and verbal communication skills.
• Valid driver's licence will be advantageous.
• Willing to work overtime and weekends if required.

Skills and Competencies

• Excellent organisational skills.
• Strong administrative ability.
• Excellent attention to detail.
• Ability to work under pressure.
• Excellent written communication skills.
• Strong verbal communication skills.
• Analytical thinking.
• Time management.
• Customer-focused.
• Ability to prioritise workloads.
• High level of confidentiality.
• Professional telephone etiquette.
• Problem-solving ability.
• Team player.
• Self-motivated and proactive.

Key Performance Indicators (KPIs)

• Tender submission accuracy.
• On-time tender submissions.
• Quotation turnaround time.
• Customer service levels.
• Administrative accuracy.
• Compliance with tender requirements.
• Record management.
• Reporting accuracy.
• Customer satisfaction.

Working Conditions

• Office-based role.
• Monday to Friday.
• 08h00 - 17h00.
• Additional hours may be required to meet tender submission deadlines.

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Job Description

• Our client, a leader in the citrus industry and a vertically integrated producer, packer and exporter located in the Citrusdal valley, has an opportunity for an Entomologist to join our Production team.
• The primary objective of this position is to provide technical leadership in integrated pest management for commercial citrus production by developing crop protection strategies, supporting operational decision making, ensuring regulatory compliance, and collaborating with multidisciplinary teams to optimise production outcomes.

Key Responsibilities:

• Develop and implement season-long pest management strategies aligned with production, export, and sustainability objectives
• Provide specialist technical support and recommendations to farm/production managers, production teams, and senior management
• Optimise spray application practices and support application technology improvements
• Analyse monitoring, efficacy, and operational data to identify trends and support strategic decisions
• Ensure compliance with crop protection regulations and export market requirements
• Collaborate with production, engineering, procurement, researchers, consultants, and suppliers on crop protection initiatives
• Identify opportunities for continuous improvement through research, innovation, and technology adoption
• Develop best-practice application guidelines for various production scenarios

Key Competencies:

• Advanced knowledge of entomology and integrated pest management
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management
• Ability to translate scientific information into practical operational solutions
• High level of initiative and independent decision-making
• Strong collaboration across multidisciplinary teams
• Commitment to continuous learning and innovation

Qualification and Experience:

• Degree in Entomology, Agricultural Science, Plant Protection, or related field will be advantageous
• Experience in commercial agriculture, preferably citrus production
• Experience in crop protection strategy and technical advisory
• Knowledge of pesticide regulations, residue management, and export market requirements would be advantageous

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Job Description

• An industry leader in the packaging/manufacturing sector is seeking a qualified Team Leader based in the Pinetown area.

Tasks & responsibilities:

• Assisting with the day-to-day leadership of the team
• Maintaining efficiencies of 85% or higher
• Ensure the product quality meets and beats expectations
• Ensuring accurate completion of production tally sheets
• Monitoring raw material usage
• Monitoring machine and moulds performance
• Coordinating all on hold products
• Ensuring packing and labelling is efficiently and correctly packed
• Ensuring correct paperwork is displayed at machines and completed correctly
• Liaising with quality inspectors continuously to ensure product standards are correct
• Allocating staff to relevant machine(s) as needed per staffing schedule
• Assisting staff at machines as needed
• Ensuring that adherence to all safety standards is followed
• Ensuring housekeeping is above 90% for the factory and packing areas
• Assisting with Maintenance and Mould changes as required
• Process Optimization and recipe creation for new products
• Ensure all systems and procedures are implemented and maintained.
• Ensuring all moulds are serviced as per annual service schedule
• Ensure all mould consumables are available, and neatly stored with a weekly stock take
• Manage machine critical spares and ensure list is up to date
• Ensure completion of all machine maintenance and ensure relevant checks are completed
• Involved in weekly Production Meeting

Qualifications, Experience & Competencies:

• Matric
• N3 or NQF5 (related technical field)
• At least 3 years' experience as a Shift Setter in Production
• Strong interpersonal skills
• Team management experience
• Blow moulding and injection moulding experience advantageous
• Have a strong ability to communicate with all levels and across departments
• Strong technical/mechanical knowledge
• Computer literacy is advantageous

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Job Description

• A Mining house based in Central Africa is looking for a Senior Officer, Technical Trainer Ungerground Operations

Duties:

• Implement and coordinate critical mining training programmes in line with training and transformation strategies, supporting operational skills requirements.
• The incumbent places strong emphasis on delivering best-practice refresher training, actively reinforcing safe work procedures, compliance standards, and operational competence.
• The role includes carrying out workplace training and evaluations underground in working areas, ensuring that all refresher interventions meet industry's best practices and continuously improve workforce performance and safety

Qualifications/Requirements:

• Blasting Certificate 
• Foreman Certificate or Production Supervisor Certificate 
• Train-the-Trainer Certificate
• Assessor Certificate
• Coaching Certificate 
• Minimum of 6 years' relevant experience as a Miner and/or Supervisor
• Minimum of 3 years' experience in Training and Development within an underground mining environment