Top Jobs at Shoprite Group of Companies

Purpose of the Job    

• The purpose of the Trainee Regional People Partner is a learning and development opportunity as part of the Divisional and Regional People Succession planning and People capability and capacity pipeline.
• The incumbent will work against the Regional People Partner accountabilities to ensure comprehensive exposure to the future role.
• The purpose of the future role of Regional People Partner is to work alongside the Divisional People Partner and business to ensure efficient and effective functional People operational delivery and practice management to the assigned division, business leadership, employees and other related stakeholders to drive the People agenda as aligned with business strategic and operations objectives.

Job Objectives    

Employee Centric Delivery

• Providing input into the People strategy for the Division and specific region and ensuring effective implementation plans.
• Driving People operational planning as input into the divisional and regional operational plans.
• Executing against the Divisional People Roadmap.
• Delivering end-to-end People services and solutions to the business, including the facilitation and resolution of industrial relations related matters.
• Guiding and coaching the team on People practices, policies and procedures and managing escalations from within the region. Staying abreast of new developments within the People team to ensure that the region is aligned and aware of People service and solution capabilities and offerings.
• Collaborating with the broader People team to enable provision of services and solutions.
• Driving the implementation of People projects and/or new People initiatives in the division,inclusive of all employee enablement and optimisation initiatives.
• Consolidating workforce capability and capacity requirements and developing the workforce plan and structural requirements for business.
• Together with the Divisional People Partner and Recruitment Consultant, overseeing the sourcing, recruitment and onboarding for the region (in alignment with the People Solutions and Services Teams).
• Together with the Divisional People Partner and in conjunction with People Solutions and Services Teams, overseeing and tracking career management and succession planning for the Region (Workplace Skills Plan).
• Managing the regional execution of talent management (including performance management, learning and development) for the business and associated budgeting and administration.
• Managing People data and trends within the region in order to diagnose people issues and to provide insight into recommending effective solutions for the business in collaboration with the People team.
• Providing guidance and People advisory services to leadership within the region and aligning change priorities and agenda’s to align People and regional objectives and timelines.
• Providing holistic People support to the region by delivering on the full People value chain and employee life cycle. Supporting the Region on various workforce management, scheduling, time and attendance and other People wellness and health and safety activities to ensure the overall wellbeing and operational efficiency of the region.

People (Self, Team & Organisational)

• Facilitating various People activities, operations and administration within the region to enable
• optimal productivity and engagement.
• Managing employee engagement initiatives for the region.
• Managing employee wellness initiatives in the business region.
• Co-creating People solutions with the region to ensure that all individual, team and organisational imperatives are aligned.

Financial, Reporting & BI

• Developing the regional People budget as input into the business operational budget and or the People Partner budget within the People structures.
• Managing People related costs and financial compliance as applicable for the region.
• Taking accountability for all People related data and system inputs for the region including the accuracy of organisational structures, reporting lines, location and other People data attributes.
• Driving the use of data to empower People related decision-making and sharing both traditional People metrics and new People insights with the region.

Governance & Compliance 

• Managing adherence to People governance structures, policies, processes, frameworks and procedures for the region.
• Implementing People governance, structures, policies, processes, procedures and frameworks within the region.
• Managing the identification and mitigation of key People risks for the region in conjunction with Operations teams. Accountable for the delivery of a regional People Risk Plan.

Future-Fit

• Overseeing the implementation of change initiatives in order to drive adoption of change.
• Managing the identification of relevant technology requirements for the People function in the region to enable a seamless employee experience.
• Managing opportunities for continuous improvement in regional People processes in conjunction with the Divisional People Partner, People Solutions and Services team. 

Qualifications    

Essential

• Degree in Human Resources or equivalent

Experience    

Essential

• 2 years in an HR Business Partnering or equivalent role, driving HR delivery of frameworks, policies, procedures and guidelines and managing HR service delivery.
• Demonstrable knowledge of HR practices within the FMCG, retail sector, applying the principles of optimum capability and capacity planning in a retail orientated environment.
• Exposure to statutory requirements, applying and monitoring relevant laws, regulations and best practices as they relate to HR in the specific operational context. Knowledge of HR policies, procedures, legislation and regulations.
• A sound understanding of diversity and inclusion concepts and processes and the link between employment equity and good HR practices.
• We value practical learning experiences, in the event that a candidate does not have a degree, demonstrable relevant experience will be considered. A proven track record of strong generalist HR delivery executing the tactical aspects of HR delivery in a retail environment.

Desirable

• Experience within the FMCG, retail sector or similar.

Knowledge and Skills    

• Connecting & Initiating - Recognises and values the contributions of others. Prioritises team goals and is willing to assist others in goal achievement. Holds themselves accountable to others. 
• Interacting & relating – Communicates confidently and shares openly. Shows patience and consideration for others.
• Executing & achieving - Plans activities and projects well in advance. Shows commitment by having contingency plans in place.
• Responding & adapting - Responds quickly to challenging situations and learns new coping strategies. 
• Analysing & Innovating - Systematically analyses information and readily comprehends new concepts and information.
• Performance & output alignment - Interprets individual and team performance data to identify areas of poor performance.
• Human Capital administration, policies & procedures - Applies understanding of the organisation's HC operating model and how the administrative function integrates with other functions.
• Human Capital partnering & implementation - Provides general ongoing HC services to the business unit / operating area
• Human Capital development - Applies skills development practices within the business / operating areas ensuring ongoing support and alignment of the Divisional Training Managers and/or the Solutions Learning and Development team.
• Governance & ethical behaviour - Applies the Governance Policy, Code of Conduct and ethical behaviour.

Closing Date    

• 2026/02/13

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Purpose of the Job    

• The purpose of the Senior Group Benefits Manager role is to oversee the end-to-end management and administration of benefits offered to employees within the Shoprite Group, including the management of the in-house pension funds and medical aid scheme.
• The role achieves success by developing, implementing, administering, and maintaining benefits programmes, policies, and procedures and ensuring that benefits programmes meet employee needs, and comply with legal requirements.

Job Objectives    

• Participating in the Development of Shoprite’s Benefit Strategy in the context of the overall business strategy. 
• Managing the implementation and execution of the Benefit Strategy against agreed timeframes, budget, and report against performance measures.
• Managing the processing of employee benefits across the benefits portfolio – including pension funds, medical aid, medical insurance as well as other company specific benefits, for e.g.  staff discount scheme, long service awards, educational loans, and grants, and the Shoprite Employee Trust. 
• Managing the relationship with regulators - Financial Services Conduct Authority and Council for Medical Schemes and ensuring compliance to all statutory reporting requirements 
• Managing all employee benefit processing (including terminations and cancellations) and reporting to ensure that it complies with legal requirements as well as policies and procedures.
• Managing third party service providers against agreed upon SLA’s.
• Acting as advisor to Boards of Trustees
• Executing and/or providing support with reporting, data reconciliations and contract negotiations. 
• Ensuring service delivery of benefit teams, including query resolution in collaboration with the People Support Desk. 
• Ensuring data accuracy, integrity, and maintenance for Group Benefits and applying rules as issued per fund (as custodian for SR).
• Oversight and management of various stakeholder groups – including third parties, service providers, fund administrators etc.
• Administration of benefits increases, board packs and other presentation / reporting inputs required periodically.
• Providing input into the Group Benefit governance structures, policies, processes, frameworks etc., ensuring integration and effective flow of work with other areas and functions as relevant across the People Team/business.

Qualifications    

• Relevant financial, legal or administrative qualification - (essential). 

Experience    

• 6 years’ experience in a Benefits Management or equivalent role, in a Group environment overseeing multiple benefits structures, funds, process and compliance requirements - (essential).
• Exposure to statutory requirements, applying and monitoring relevant laws, regulations, and best practices as they relate to Group Benefits. 
• Depth of Fund oversight expertise with proven exposure to fund accounting/reconciliation, budgeting, reporting and risk management – (essential). 

Knowledge and Skills    

• Strong business acumen, third party fund administration oversight, relationship, and stakeholder management – (essential). 
• Knowledge of SAP – (preferred). 

Closing Date    

• 2026/02/13

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Purpose of the Job    

• To lead and manage operations teams within the Centre, including all related administrative and support functions.
• The role is responsible for implementing strategy, achieving performance targets, and ensuring high-quality service delivery to customers and stakeholders.
• This position plays a key role in maintaining service excellence, strengthening internal collaboration, and supporting business performance through disciplined execution and effective people leadership. 

Job Objectives    

• Monitor KPIs and ensure all SLAs and performance targets are met. 
• Lead, train, and mentor the telesales team to deliver outstanding service and results. 
• Manage client engagement and ensure timely, high-quality task delivery. 
• Identify, evaluate, and implement continuous process improvements to boost productivity, accuracy, and service levels. 
• Resolve customer complaints, queries, and product returns professionally and promptly. 
• Develop, coach, and mentor team members to enhance capability, performance, and engagement. 
• Assist with inbound calls and customer queries when required. 
• Compile and present daily, weekly, and monthly reports to the Call Centre Manager. 
• Drive sales growth through effective training, motivation, and performance management. 
• Schedule work, allocate tasks, manage workflow, and deploy resources efficiently. 
• Oversee administration of leave, attendance, and timekeeping for team members. 
• Foster customer service excellence and build strong client relationships. 
• Support and mentor newly appointed agents to ensure smooth onboarding. 
• Perform any other reasonable supervisory duties as required. 

Qualifications    

Essential

• Grade 12 qualification

Advantageous 

• Tertiary qualification in Business Administration, Operations Management, Customer Experience, or related field. 
• Leadership or supervisory training. 
• Pharmacist Assistant qualification.

Experience    

Essential

• Experience managing a team within a multichannel organisation. 
• Proven track record in customer service operations, order processing, and issue resolution. 

Knowledge and Skills    

• Knowledge of pharmaceutical products (advantageous). 
• Strong leadership and coaching capability. 
• Bilingual proficiency, preferably fluent in English and Afrikaans. 
• Proficiency in MS Office applications and call centre software. 
• Advanced Microsoft Excel skills. 
• Effective conflict management skills. 
• Strong planning, prioritisation, and time management abilities. 

Closing Date    

• 2026/02/13

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Purpose of the Job    

• The National Sales Manager is responsible for leading, developing, and executing the national sales strategy for Transpharm. This role ensures sustainable revenue growth across key customer segments including pharmacies, medical practices, clinics, hospitals, and NGO markets while driving operational excellence across regional sales teams.
• The role oversees national sales performance, strengthens client relationships, identifies new business opportunities, and ensures the consistent delivery of high-quality- service across the distribution network.

Job Objectives    

Sales Strategy & Revenue Growth

• Drive national sales performance by developing and executing a robust sales strategy aligned to Transpharm’s growth objectives, product portfolio, and customer segments.
• Identify new business opportunities and industry trends within the wholesale medical and pharmaceutical environment to expand market share.
• Design and implement KPIs to measure sales effectiveness, customer growth, and regional performance, ensuring alignment with organisational goals.

Leadership of Regional Sales Teams

• Lead, guide, and develop regional sales teams to achieve high performance through coaching, performance management, and capability building.
• Ensure regional alignment to national strategy while accommodating local market conditions.
• Foster a culture of accountability, customer service excellence, and continuous improvement across all sales channels.

Client & Stakeholder Engagement

• Build and maintain strong relationships with key customers, group buyers, suppliers, and industry stakeholders to support strategic growth.
• Represent Transpharm at customer engagements, trade events, and supplier meetings to strengthen market positioning.
• Collaborate cross functionally- with Operations, Supply Chain, Finance, Product, and Marketing to support sales initiatives and ensure seamless delivery.

Sales Operations & Performance Management

• Generate structured sales performance reports and dashboards, translating insights into actionable recommendations for the Executive team.
• Drive implementation of best p-ractice sales processes, including pricing strategies, promotion planning, customer onboarding, and service-level optimisation.
• Lead targeted commercial initiatives (e.g., new product launches, regional growth campaigns, bulk buy- negotiations) and evaluate outcomes for continuous improvement.

Market Intelligence & Strategic Growth

• Conduct ongoing market research into customer behaviour, competitor activity, therapeutic product trends, and emerging opportunities in the medical supply chain sector.
• Use data-driven insights to refine strategy, optimise product mix, and guide long-term- planning.
• Ensure a balance between short-term revenue delivery and -long-term- customer retention and sustainability.
• Our Group and all its operating companies are committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

Qualifications

• Degree in Business Management, Marketing Management, communications or similar – (essential).

Experience

• 5 years’ experience in a senior capacity within a sales environment or equivalent with exposure to driving sales KPIs throughout a national distributed network – (essential).
• Experience managing a sales agent team with a proven track record of successfully growing sales opportunities through bulk negotiations and/or activations – (essential).

Knowledge and Skills    

Knowledge

• Sales and business development strategies across multiple industries.
• Market analysis, competitive intelligence, and partnership development.

Skills

• Strong negotiation, networking, and relationship-building skills.
• Strategic thinking with the ability to translate insights into actionable plans.
• Leadership and team management capabilities.
• Strong proficiency in MS Office 365 – (essential).
• Ability to travel throughout SA at short notice (holder of a valid South African drivers' license) – (essential).
• Proficiency in CRM systems and Microsoft Office Suite.
• Key competencies and work ethic
• Target and sales driven individual with good energy and drive. Passion for selling with a strong client orientation and commitment to providing exceptional customer service.
• Management skills – Actively sources, retains, and nurtures a high performing team of agents. Creates a positive team morale while training and mentoring the team to ensure they are enabled to deliver on their objectives.
• Relationship building skills – Develops strong relationships with internal stakeholders, agencies, communities, and influencers. Strong networker with the ability to adopt a range of styles to engage with others, and deal with conflict or challenges and influence a situation.
• Communication skills – Strong written and verbal communication skills. Is engaging and communicates effectively to a variety of audiences. Expresses self in a compelling way while able to articulate product strategy, rationale and ideas in a way that engages, inspires confidence, and builds trust.
• Problem solving skills – Explores and analyses various sources of information to come to rational conclusions. Makes sound decisions to influence the success of their portfolio in a competitive shopper landscape.
• Business acumen – Proactively explores opportunities and applies sound business principles and standards to drive performance and deliver sales targets. Mobilises sales activations.
• Planning and organising - Plans, coordinates, and executes functions, practices, and procedures to realise business goals and objectives. Manages time well while tracking, monitoring, and reporting on sales targets and performance.
• Resilient and adaptable - Able to work under pressure, prioritise and balance multiple demands in a high-pressured environment.
• Results and quality focused, setting stretch goals for self and others, while remaining focused and working tenaciously toward meeting and exceeding expectations within quality standards.

Closing Date    

• 2026/02/13

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Purpose of the Job    

• The purpose of the Business Analyst III role is to strategize and facilitate effective and competitive business processes by eliciting, analysing, validating, and documenting business organisational and/or operational requirements, providing cost-benefit analysis, suitable alternatives and recommendations.
• The role conducts market analyses, analysing both product lines and the overall profitability of the business while developing and monitoring data quality metrics, ensuring business data and reporting needs are met.
• The role also provides technical leadership on the improvement of quality, standards, and processes by ensuring that efficient and cost-effective business solutions and processes are in place to address current to long term (>1 year) business needs/requirements.
• Business decisions in this space will come to fruition within 1-3 years. This role plays an instrumental role across business and delivery teams to ensure that solutions are delivered according to the business requirements considering cost, user and organization benefit.
• The nature of projects in this role are generally across domains, high profile and complex in nature demanding expert business, process and technology perspectives and recommendations.

Job Objectives    

Information Seeking and Analysis

• Understand, analyse and identify areas for improvement in the current business environment and across other shared process/system business environments. 
• Operate confidently within and make contributions where appropriate to business strategy, current trends and developments in the retail industry.
• Operate confidently within the multiple domains, integrated systems and operational processes and make relevant connections across domains. Consider the enterprise-wide solutions and impacts. Handle new domains with the same confidence as familiar domains.
• Operate confidently within multiple current and potential integrated systems and E2E business processes.
• Analyse, understand and take a new perspective on customers (Internal and external) and multiple domain impacts through the use of user journeys, research and/or spending time in the various operational areas.
• Collaborate with user stakeholders in the identification and documentation of user requirements.
• Assess and document the business implication of user requirements to the business process involved.
• Propose and document process improvements where appropriate and provide alternatives / options.
• Assess risks, costs and potential benefits of alternative business process designs.
• Define business rules and guide the implementation of these rules in the development of the various application systems.

Leadership, Facilitation and Influencing

• Taking ownership to provide knowledge within specific area and identify possible improvement within the team. This includes interviews, presentations and workshop facilitations with both business & IT.
• Works closely with Architects, Designers and Business stakeholders to evaluate suggested solutions.
• Advise on alternatives presented by the technical designers and providing recommendations regarding the business design.
• Lead others to advance objectives of the organisation. 
• Influencing stakeholders (within IT and Business) to consider solutions which will work best for the business. 
• Persuade stakeholders to change practises and consider other alternatives
• Coaching and mentoring for the BA I and BA II in BA tools and processes and delivery.

Communication, Building and Maintaining Relationships

• To build and maintain a trust relationship with business users and IT stakeholders by ensuring solutions are delivered as promised and providing the necessary support and making recommendations. 
• Liaising with business stakeholders, IT disciplines and the delivery teams.
• Collaborating with all disciplines and benchmarking value adding solutions.
• Evaluate and improve solution assessment and validation.
• Eliciting and analysing cultural, business and organisational constraints effecting options for change.
• Continuously support the business environment and provide recommendations for improvement
• Thinking partner and ambassador for the business. 
• Lead multiple stakeholders across several departments.
• Able to manage vendor relationships where projects involve third parties
• Organising, multitasking and time Management
• Strong commitment to organisational objectives and ensuring high quality delivery on work
• Ensuring costs are monitored and users and the organisation benefit

Knowledge and Application 

• Operate at an Expert level in terms of methods used to analyse and benchmark business cases, which will align with the business strategies of the organisation (including feasibility and business benefits).
• Research and identify opportunities to improve the business' offering and add value to our customers through the solutions we provide.
• Drive / shape input into the scope of solution and ensure understanding of scope by business user.
• Deploy appropriate techniques to elicit and analyse business problems and translate them into business needs.
• Assess technical solutions and business processes against business requirements.
• Lead in the mapping out of data conversion and reporting requirements.
• Drive the change management barriers impacting User Acceptance Testing.
• Produce fit-for-purpose specification documents for business requirements and processes using appropriate tools, while following the guidelines and standards for analysis artefacts.
• Solve & mitigate project risks.
• Liaise with other project areas to co-ordinate interdependencies and resolve issues
• Actively lead and guide in the development of the BA practice within the organisation.
• Act as an SME in CoPs to learn from the community and share knowledge and expertise with the community.
• Lead and guide to improving ways of work for the BA community, with specific focus on how to improve alignment, output, driving and influencing standards and quality

Qualifications    

• Degree or Diploma in Information Technology or a related field – (essential). 
• Business Analysis certification at Advanced level (ECBA, CCBA), FTI certification or similar – (desired). 

Experience    

• 6 years’ experience in a Business Analyst role with a strong technical background, proven track record of successful delivery in a BA environment and extensive experience working within all aspects of the Software Development Life Cycle (SDLC) – (essential). 

Experience should include one or more of the following functional areas – (essential).

• Human Resources
• Financial Services 
• ECommerce 
• Utilities 
• Platform and Engineering 
• Stores 
• Contact Centre 
• Information Security Defence

Knowledge and Skills    

• Strong IT and process modelling skills – (essential).
• Strong understanding of agile development, servers, databases and networking – (essential).
• Exposure to SAP and relevant modules (per functional areas) – (preferred).
• Good business acumen along with strong business understanding of the broader retail industry – (desired).

Closing Date    

• 2026/02/20