Top Jobs at Sun International

Job Description

• The KYC Agent will be responsible for reviewing documentation of new customer accounts, evaluating high-risk accounts and flagging it to relevant parties with the aim of safeguarding the company and its clients against fraudulent activity in line with FICA, PEP and POPI regulatory standards.

Job Requirements

Qualifications

• Grade 12

Experience

• 2-3 years’ experience in a financial environment dealing with FICA & PEP processes

Skills & Knowledge

• Collecting Information (sourcing, checking, documenting)
• Analysing
• Focusing on goals and persistence
• Assuring Quality
• Following Procedures
• Managing Risk
• Managing Deadlines
• Managing customer & stakeholder relationships
• Demonstrating Integrity 
• Administration skills (filing & record keeping)
• Verbal & written communication skills
• Knowledge of Legislation and Regulations around the sports betting industry
• FIC (anti-money laundering) principles and application
• Protection of Personal Information principles and application
• PEP regulations and application
• Working knowledge of Bede & BOP systems  

Key Performance Areas 

• Maintain an up-to-date knowledge on FICA, PEP and POPI principles and regulations
• Adhere to FICA, PEP, POPI regulations when verifying and processing information
• Identify outstanding FICA requirements and proactively request these documents from punters
• Follow-up on outstanding documents from punters
• Verify all documents and information are captured on a Bede and BOP systems to allow for seamless onboarding of customers
• Update customer information on a regular basis and when changes occur
• Process customer information and documentation with confidentiality
• Conclude on verification processes within stipulated timelines so as to support customer loyalty and retention
• File and update all relevant information both electronically and manually for ease of accessibility to relevant parties
• Provide guidance to the contact centre and relevant stakeholders on processing requirements
• Handle processing queries on a daily basis and escalate relevant queries to management
• Validate data on various systems to ensure correctness, completeness and consistency
• Notify management on system/tool issues to support speedy resolution
• Prepare and arrange necessary documentation for the ease of audit procedures within practice area
• Maintain a good working relationship with all operational departments

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Job Description

• The Senior Process Engineer is responsible for enabling the business to modernise and transform into a digitally-led, omnichannel iGaming organisation.
• This role focuses on reimagining business processes, leveraging technology and automation, and driving operational efficiency across the enterprise.
• The purpose of this role is to identify, design, and implement process improvements that enhance customer experience, reduce operational friction, and support scalable growth.
• The Senior Process Engineer acts as a bridge between business and technology, ensuring that transformation initiatives are both strategically aligned and practically executable. (Hybrid role based in Johannesburg/ Cape-Town/Durban)
• Map, analyse, and optimise business processes across departments, identifying inefficiencies and opportunities for automation or digitisation.
• Define future-state processes aligned with digital strategy, customer expectations, and strategic goals.
• Collaborate with product, engineering, and business teams to embed process improvements and support system integrations.
• Evaluate and implement automation tools and drive continuous improvement initiatives using Lean, Six Sigma, or similar methodologies.
• Standardise processes across channels and define KPIs to measure impact, performance, and adoption.
• Facilitate workshops, training, and change initiatives, promoting a culture of innovation and supporting the company’s digital transformation roadmap.

Core behavioural and Technical / proficiency competencies

• Business Process Mapping & Analysis
• Process Design & Optimisation
• Automation & Digitisation Tools
• System Integration & Data Flows
• Performance Measurement
• Documentation & Communication
• Digital Transformation Knowledge  
• Understanding of compliance and regulatory constraints in digital operations 
• Analytical & Critical Thinking
• Managing Customer & Stakeholder relationships
• Applying expertise and technology
• Collaborating & Communicating
• Change Leadership
• Customer-centric mindset
• Agile & Adaptable
• Innovation
• Execution Excellence

Job Requirements

• Bachelor's in Industrial Engineering, Business Process Management, Information Systems or related field required 
• 8+ years experience in process engineering, business transformation, or operations improvement
• Proven expertise in technology-enabled process redesign, automation, and RPA/low-code platforms
• Strong understanding of digital platforms, workflows, and customer journey mapping
• Hands-on experience with tools like BPMN, Visio, Jira, ServiceNow, or automation platforms
• Experience in iGaming, fintech, retail, or other customer-centric industries
• Certification in Lean Six Sigma, BPM, or Agile methodologies

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Main Purpose of the Job

• The Finance Administration Clerk will be responsible to provide financial administrative support to the department and to ensure the seamless implementation and consistent delivery of transactional services provided by the department to its stakeholders including the compiling, capturing, auditing and reconciling of hospitality data in food and beverage and hotel room operations with the Micros and Opera system on a daily basis for reporting and verification purposes, in line with policies and procedures and service level agreements.

Duties and responsibilities include:

• Opera interface : Check that hospitality revenue has been correctly interfaced and balances to IFS daily
• Reconcile all cash, credit card, charges etc. from Hotel/Cash-up to accounts in IFS
• Collaborate with relevant departments on the property to Identify, investigate, and resolve any discrepancies
• Balance General Ledger to Opera, and ensure all back-up documents are accurately sourced as necessary.
• Conduct quality assurance on the back-up documentation, escalating any variances and errors identified
• Reconcile cash and cash equivalents between cash up and Micros. Investigate and escalate any variances with management.
• Reconcile all revenue generated from the bars and restaurants on a daily basis, escalating any variances with management
• Conduct checks on cash up reports against micros point sales to make sure that all bartenders have banked their proceeds at cash up and report bartenders who did not bank their sales proceeds to the line managers for further investigation
• Facilitate the banking of daily revenues generated by the bars and restaurants at the end of each shift.
• Notify payroll department of shortages/tips so that they can be recovered/paid
• Balance General Ledger to Micros / statements / and source support documents as necessary.
• Check that floor supervisors are following stock control procedures as per the specific functional areas.
• Checks the stock sheets prepared by supervisors for all shortages accumulated in the bar, ensuring that these are correctly charged to the bartenders.
• Compile reports highlighting all anomalies picked up in order for management to take remedial action.
• Check daily stock sheets prepared by supervisors for accuracy and completeness in line with SOP to eliminate the risk of rolling stock.
• Input purchase sheets onto IFS and generate an IFS requisition of F&B stock
• Receive purchase orders received onto IFS (Does not physically receive and sign for the goods, only captures onto IFS)
• Scan in invoices received and saves file for finance creditors clerk to attach to invoices in IFS
• Books customer orders to F&B outlets on IFS
• Prints our orders received from F&B outlets off IFS
• Pulls IFS reports on goods received and short deliveries
• Perform General filing duties
• Prepare a daily bartenders’ shortages report and forward to Payroll
• Verify and capture 10, 20 and 30 days stock counts in line with SOPs
• Check that credit card machines are functioning properly in all outlets, escalating any concerns that cannot be resolved
• Report weekly on the running of the inventory group for a specific areas / outlets (including problems entailed stock shortages etc.)

Job Requirements

Minimum requirements (Education and Experience) 

• Grade 12
• Certificate in cost management, stock control
• Finance administration is an advantage 
• Please rate your proficiency in the following applications MS Office; Opera, Micros, IFS

Skills and competencies

• Problem-solving
• Developing relationships
• Checking skills / Attention to detail
• Working with information (agreements, laws, regulations, statistics)
• Reviewing / evaluating information and data
• Clerical Administration skills
• Analytical skills

Technical proficiency competencies 

• English verbal communication skills
• Numerical skills (calculations)
• Cash / credit transaction knowledge
• Detect fraudulent currency
• FICA threshold and suspicious transaction reporting
• Basic computer skills

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Main Purpose of the Job

• The F&B Admin Assistant (Admin, Reservations & Payroll) is responsible for providing integrated administrative and operational support to the Food & Beverage department. This includes the effective management of F&B orders, invoicing, and IFS processes, as well as handling reservations and payroll coordination.
• The role ensures accuracy, efficiency, and compliance with company policies while supporting seamless day-to-day operations. The incumbent will also provide general office and operational support, enabling management to focus on core leadership responsibilities and ensuring consistent service delivery across all F&B outlets.

Job Requirements

Minimum requirements (Education and Experience)

• Grade 12
• Previous experience in an administrative or F&B coordination role preferred
• Experience working with IFS is essential
• Experience with reservations systems and/or payroll processes will be advantageous

Work conditions and special requirements

• Ability to work shifts in line with operational requirements
• Willingness to support multiple functions within F&B operations
• Ability to work under pressure and meet strict deadlines
• Physically able to move light operational equipment where required

Duties and responsibilities include

IFS, Orders & Invoicing Control

• Receive, record, and process orders and invoices across all F&B outlets
• Verify authorised documentation to ensure accuracy and completeness in line with IFS records
• Investigate and resolve stock and non-stock invoice queries daily (SSC, suppliers, internal stakeholders)
• Manage price variances and ensure proper approvals are obtained
• Ensure all invoices are processed, tracked, and filed accurately and timeously
• Liaise with suppliers and finance to resolve discrepancies
• Maintain strong working relationships with internal departments and suppliers

Reservations Management

• Manage and capture all restaurant and QD reservations accurately and timeously
• Handle reservation enquiries, amendments, and cancellations professionally
• Ensure all guest details, preferences, and special requests are recorded correctly
• Communicate bookings effectively with operations to ensure service readiness
• Support guest interactions via phone and email in line with service standards 

Payroll Coordination

• Capture and consolidate staff attendance, shifts, and hours worked
• Prepare and submit payroll inputs within required deadlines
• Maintain accurate records of leave, absenteeism, and overtime
• Liaise with management and payroll/HR to resolve discrepancies
•  Ensure confidentiality and accuracy in all payroll-related activities 

Administrative & Operational Support

• Provide general administrative support to the F&B office (data capturing, filing, reporting, documentation tracking)
• Answer, screen, and direct incoming calls and emails
• Log and follow up on maintenance issues within F&B outlets
• Maintain office systems, spreadsheets, and documentation
• Manage office stationery and place orders when required
• Assist operations during peak periods or when additional support is required 

Compliance & Standards

• Ensure all tasks are performed in line with company SOPs, policies, and procedures
• Maintain accurate and up-to-date records for audit purposes
• Support stock control and audit processes where required
• Stay updated on F&B products, systems, and operational requirements 

Customer & Stakeholder Engagement

• Provide professional and efficient service to guests and internal stakeholders
• Handle queries, complaints, and requests promptly and effectively
• Escalate unresolved issues to management where necessary
• Promote a positive and professional image of the F&B department

Core behavioural competencies 

• Organising and Coordinating
• Attention to Detail and Accuracy
• Customer Focus
• Problem Solving
• Managing Deadlines
• Communication and Interpersonal Skills
• Ability to Multitask and Work Under Pressure

Technical Competencies

• Computer literacy (MS Office, IFS)
• Reservations systems knowledge
• Basic payroll processes
• Invoicing and financial administration
• Data capturing and reporting
• Telephone and email etiquette

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Main Purpose of the Job

• To prepare and deliver exceptional beverage services within the banqueting and / or restaurant operations to ensure that internal (SOP) standards are continuously achieved and professionally executed

Job Requirements

Minimum requirements (Education and Experience)

• Grade 12 preferred or Grade 10 (with relevant experience)
• 2 years previous experience as a bartender
• Cocktail bartending experience would be advantageous

Work conditions and special requirements

• Ability to work shifts that meet operational requirements
• Physically able to move operating equipment
• Have an open attitude to perform similar functions in alternative outlets due to operational requirements

Duties and responsibilities include

Prepared Work Area

• Prepare mise-en-place, and conduct any other required checks and preparations for service
• Identify issues with regards the bar display and surrounding areas in terms of appearance/
• functioning of equipment and systems
• Stock bar for service
• Check cleanliness of own section or station

Service Execution

• Keep up to date with regards food products, trends and drinks methodologies required to
• deliver menus
• Understand and conduct all tasks in line with Food & Beverage standard operating
• procedures
• Take guest orders accurately and timeously and place in the system
• Explain menu items and make recommendations with regards beverage menu
• Mix drinks and present beverage in line with guest order and outlet standards
• Be attentive to guest requests
• Clear glasses after guests have completed their drinks
• Provide billing to guests
• Conduct cash-ups at the end of service
• Complete beverage stock sheets each shift
• Leverage opportunities to upsell on promotional items
• May be required to prepare cocktails in line with outlined recipes

Bar Standards

• Understand and conduct all tasks in line with F&B standard operating procedures
• Be aware of and comply with health, safety, hygiene and environmental regulations in the
• outlets
• Use and store operating equipment in line with specifications and safety regulations
• Participate in stock takes
• Conduct daily stock counts of bar smalls
• Resolve or report on any anomalies to the required standards
• Report on any breakages at the end of the shift

Customer Engagement

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Educate customers on business unit facilities, products, reward programme and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

Core behavioural competencies

• Problem Solving
• Collecting Information (listening; asking questions)
• Dealing with Customers
• Checking
• Following Instructions
• Team co-operation

Technical competencies

• Beverage / Cocktail Product Knowledge
• Barrister skills
• Operating equipment use & care
• Beverage service
• Communications skill
• Upselling skills
• Basic Computer Literacy
• Cashiering Services

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Job Purpose

• The Learning & Development Specialist will be responsible to facilitate the needs analysis, planning and delivery of learning content for specific business unit with the aim of assessing and evaluating business needs and development gaps and advising on learning solutions and initiatives to assist in closing performance gaps and achieving business objectives, in line with legislation, BBBEE targets and Company standards and Sun’s and IHG Learning and Development framework.

Key Performance Areas

Performance Consulting

• Gain a good understanding of strategic objectives, deliverables and performance challenges being experienced in the various areas of the business
• Partner with business unit HR and Group Learning and Development Consultants to facilitate learning needs analyses processes and results, relative to strategic and performance objectives
• Make use of relevant learning documentation, tools and templates to document and record learning and development discussions, analyses and reporting
• Troubleshoot queries and resolve challenges being experienced, around development needs learning interventions and learning programmes within the operations
• Conducts analyses of trends, development plans, survey results and assessment results to ensure that learning needs analyses support business strategy and goals
• Where trends are identified, conduct analyses (including observations / interviews) to investigate issues being experienced in the operations, diagnose and identify the route cause of the issue.
• Make recommendations on learning initiatives to improve performance and encourage the philosophy of a learning organisation that enables the development of talent and creates a high performing culture.
• Construct relevant learning solutions and provide advice to facilitate the implementation of learning solutions and interventions to address challenges and close identified gaps
• Collaborate with Group Learning an Development to source relevant courses or programmes to close gaps
• Assess the transfer of knowledge and skills and facilitate interventions to integrate learning back into the business operations
• Be a change agent and communicate on change plans for business units

Nominations Management & Course Administration

• Support management in eliciting and tracking nominations for learning and leadership development programmes for the business unit(s), highlighting any challenges, lack of nominations and non-attendance to management for resolution
• Administer, record and track the implementation of learnerships, leadership development and bursary interventions for the business unit(s) within the learning management system
• Track the completion and submission of portfolios of evidence by learners
• Implement a tracking system for monitoring bursary applications and study assistance loans, and results for the business unit(s)
• Track attendance of learning programmes in the system
• Compile an electronic filing system and ensure all files are up-to-date and accessible for auditing and reporting purposes

Learning Programme Administration

• Co-ordinate and communicate on the logistics of learning events
• Co-ordinate the creation of learning events in the learning management systems
• Update the learning management system with relevant learning course and programme information (including timing, dates, logistics, attendance, facilitators, etc.) in line with learning needs analyses
• Update the costs related to learning and skills development programmes in the learning management system
• Assist with facilitation of learning programmes and interventions where necessary
• Obtain learner feedback on the effectiveness of learning programmes, and track results on learner satisfaction
• Collaborate with departmental management to facilitate and measure the effectiveness of the onboarding process of new starters to the business unit
• Capture and update all learning related attendance into the learning management system, including onboarding and on-the-job coaching information and data

Learning & Development Reporting & Analytics

• Audit data of learning programmes in the system to ensure data remains clean and complete
• Consult with stakeholders (including EE/SD committee and union) in the compiling of mandatory skills development plans and reports
• Prepare data and draft mandatory skills development plans and reports, ensuring any missing data is inputted
• Prepare audit files and supporting documentation (invoices, attendance registers, EMP payroll reports; bursary applications and results; learnership contracts, schedules and programme outlines) and co-ordinate logistics for BBBEE skills development audits
• Measure and report on the effectiveness of learning content to ensure stakeholder requirements are met and expected transfer of knowledge, skills and ROI is achieved;
• In cases of underperformance and non-delivery, document and provide recommendations and feedback to Group Learning & Development for further action
• Monitor  and track the compilation of skills spend and documentation for BBBEE reporting for allocated business units
• Report on skills development spend and statistics relative to BBBEE targets for allocated business units, making recommendations where gaps exist

Stakeholder Engagement

• Acts as coach and trusted business advisor to influence HR and operational teams, in the areas of Learning and Development Policy, skills development legislation, BBBEE skills development regulations and the implications of decisions from a Learning perspective.
• Manages relationship with learning providers through regular engagements around programme logistics, learning needs, and session feedback.
• Initiates and sustains continuous dialogue with the Operational teams on skills development issues, and partners in exploring learning options for resolving the issues.
• Builds trusted and respected relationships with internal stakeholders, and be a sound and credible counsel for HR and operating team
• Assists in the facilitation of learning programmes and onboarding when required'
• Works with learners to assist them in achieving their learning needs and close development gaps
• Collaborates with Group Learning & Development around feedback on learning needs analyses, content and design feedback, and measurement and transfer of learning.
• Attend various industry conferences in order to stay informed of best practices and industry trends 
• Provides feedback and innovation to Group Learning and Development around progress, challenges and any areas of concern from  a learning, skills gap and opportunity perspective

Job Requirements

Education

• Grade 12
• Relevant 3 year diploma or Higher Certificate in Occupationally-directed Education, Training and Development   

Experience

• Minimum 6 years experience as a Learning & Development facilitator including experience in learning design
• Experience in change management 

Skills and Knowledge

• Learning needs analyses
• Learning & development methodologies in development, design
• Facilitation skills
• Change Management
• Business Acumen
• Project Management
• Proficiency in MS Office; Peoplesoft
• Financial Acumen and numerical skills
• Communication skills (Verbal and Written)
• Personal Credibility & integrity
• Skills Development Reporting writing
• Service orientation
• Analytical thinking & Conceptual ability
• Managing risk
• Motivating others