Motus is South Africa’s leading automotive group, employing over 16 700 people globally.
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JOB DESCRIPTION:
- To record, investigate and resolve Customer issues with the view to improve organizational performance and systems.
DUTIES / KEY RESPONSIBILITIES:
- To be accountable and take ownership of Customer concerns, showing empathy, credibility, and confidence
- Determines eligibility by comparing client information to requirements
- Handle sensitive situations in a calm constructive manner whilst showing effectiveness in high-pressure situations
- Highly motivated individual who displays accountability for achieving individual and team goals and objectives
- Responsible for promoting and enhancing positive customer relationships
- Processes all calls using professional telephone etiquette
- Expertly uses CRM to capture calls accurately, confidently navigating screens to search, create, view and update Customer records, controlling the call through to resolution
- Contributes to the success of the Customer Care Team by working together to build a positive team environment
- Ability to handle multiple tasks and adjust conversation style depending on nature of incoming call
EDUCATION:
- Matric / Grade 12
- Customer Care / Call Centre certificate would be an advantage
- RE & FAIS – added advantage
EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED:
- Good computer skills (MS Outlook, Word)
- Motor industry knowledge an advantage
- Must have a minimum of 2 – 3 years’ service advisory experience within the motor industry OR
- Must have a minimum of 2 - 3 years Customer Service experience within a competitive environment
- Must have a strong desire to resolve customer issues
- Strong problem-solving skills
- Strong communication skills (verbal and written) – excellent grammar and articulation
- Must have excellent active listening skills
- Must also be able to read, speak and understand English (any other languages would be an added advantage)
- Excellent telephone skills (professional telephone etiquette) and the ability to communicate with enthusiasm and drive
- Social media experience preferrable
- Conflict management skills
- Deadline driven
- Consumer Protection Act knowledge an advantage
- Resilience
- Excellent work ethics
- Team player
- Computer literate - Microsoft CRM beneficial
- Be able to help and resolve all levels of queries and complaints
- Excellent time management
PERSONAL ATTRIBUTES AND VALUES:
- Punctual (attendance will be monitored)
- Honesty & Reliability
- Self-disciplined
- Confident and assertive
- Ability to deliver under pressure
- High degree of accuracy and attention to detail required
- Credit & criminal clear
- Own or reliable transport
- Own and live up to company values
Closing Date 17 July 2026
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Job Purpose:
- The Intern will support the effective management of the claims supply chain by monitoring repairer performance, enforcing rate card compliance, tracking rebates, and enhancing the overall customer journey.
- The role is focused on ensuring that customers receive priority service, optimal turnaround times, and the best possible pricing, while supporting cost control and supplier optimisation initiatives.
Key Responsibilities:
Customer Journey Monitoring
- Track and monitor repair turnaround times and service delivery
- Identify service delays, gaps, and customer impact points
- Ensure customers are prioritised throughout the repair lifecycle
- Escalate service issues to relevant stakeholders
Rate Card Monitoring & Pricing Compliance
- Monitor adherence to agreed supplier and repairer rate cards
- Validate invoices against approved pricing structures
- Identify overcharges, discrepancies, and non-compliance
- Maintain records of pricing deviations and support corrective actions
Cost Management & Savings
- Analyse repair costs and supplier spend trends
- Identify cost-saving opportunities and inefficiencies
- Support initiatives aimed at reducing claims costs
- Assist in monitoring cost performance against budgets
Rebate Tracking & Recovery
- Track and manage supplier rebate agreements
- Ensure timely and accurate submission of rebate claims
- Labour Rate negotiations
- Monitor cost savings
- Reconcile rebate payments against expected values
- Maintain records to ensure full financial benefit is realised
Supplier & Repairer Performance Management
- Analyse performance of repairers across city hubs and remote areas
- Identify high-performing, cost-effective suppliers
- Highlight underperforming or non-compliant repairers
- Support optimisation of the approved supplier panel
Reporting & Administration
Prepare regular reports on:
- Rate card compliance
- Supplier performance
- Cost savings and leakage
- Maintain accurate tracking tools and databases
- Support governance and SLA compliance processes
Key Performance Indicators (KPIs)
- Rate card compliance and reduction in pricing deviations
- Improvement in repair turnaround times
- Accuracy and value of rebates recovered
- Identification and implementation of cost-saving opportunities
- Supplier performance and service quality metrics
- Quality and timeliness of reporting
Qualifications & Experience:
Studying towards or recently completed a qualification in:
- BCOM Supply Chain Management
- BCom Logistics
- BCom Finance / Accounting
- Batchelor of Commerce
- Exposure to supply chain and data analysis is advantageous
Skills & Competencies:
Technical Skills
- Strong numerical and analytical ability
- Proficiency in Microsoft Excel (data tracking, basic analysis)
- Ability to interpret pricing structures and rate cards
- Attention to detail and accuracy
Behavioural Competencies
- Strong attention to detail and problem-solving skills
- Good organisational and time management abilities
- Ability to work independently and as part of a team
- Strong communication and reporting skills
- Customer-centric mindset
Key Attributes
- High level of integrity and accountability
- Proactive and results-driven
- Curious and analytical mindset
- Willingness to learn and develop within a supply chain environment
Closing Date 17 July 2026
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Job Description:
- Are you scouting for a new career? Perhaps you are a young and dynamic individual that just matriculated, looking for the next challenge? Auto Pedigree might just be the Company for you!
- Don't miss out on the opportunity of a lifetime. We are seeking applications from people with great sales skills, a passion to meet sales goals, and the confidence to go out and look for potential clients in order to close a deal.
- If you find this attractive, stop your search right here! Send in your application for a chance to work for the top car dealership, Auto Pedigree. Join our team and be part of adynamic and growing company that values your contributions.
Position Overview: The purpose of the position is achieving sales targets and promote the Auto Pedigree brand.
Minimum Experience
- 2 years of customer service and sales experience with a proven sales track record.
- Relevant industry experience – desirable.
Minimum Qualification
Minimum Requirements
- A code 08 unendorsed driver’s license and own transport
- Computer literate
- Some understanding of the compliance governing the retail industry – an advantage.
- Knowledge of the areas’ most spoken languages - an advantage.
- An understanding of Auto Pedigree’s products and services – desirable.
Important to note. The appointed person may be required to work weekends and shifts.
Job Outputs:
- Daily, weekly and monthly management of sales.
- Have an understanding of vehicles by familiarising yourself with the characteristics, capabilities, and features.
- Developing the business to reach set sales targets for the month.
- Driving specific strategies to retain and grow existing customer base.
- Assists with the setup of the showroom and displays.
- Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
- Managing customer expectations to ensure effective delivery of service.
- Total commitment to achieve sales targets and growth by venturing and creating opportunities using own skills.
- Identifying and venturing into new revenue streams.
- Ensuring customer escalation is managed and feedback is provided.
- Negotiating the terms of an agreement and closing sales
Skills and Personal Attributes:
- Possess an entrepreneurial flair.
- Interpersonal: Excellent communication (telephonic & face-to-face), negotiation and influencing skills.
- A strong understanding of industry and market trends and customer behavior.
- Self-motivated, priority-setting and time management.
- Ability to deal with diverse customers and cater for their unique needs.
- Evidence of use of own initiative and problem-solving abilities required.
- Must exhibit good time management skills, demonstrating a sense of urgency and commitment.
- Neat and presentable.
- Great networking skills
- Strong numerical skills
Closing Date 19 July 2026
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Job Description
- Are you an F&I Specialist ready to take the next step in your career? Auto Pedigree is looking for a skilled Finance and Insurance Specialist with proven motor industry experience and the required regulatory and legislative compliance. Join our reputable and high‑performing team at the Pinetown branch and contribute to a dealership known for excellence and growth.
Minimum Experience
- Proven experience as an F&I Manager in automotive retail.
Minimum Qualification
- Grade 12
- Completed RE5
- NCA Accreditation
- Completed Class of Business (COB)
- Up to date Continuous Professional Development (CPD) hours for all cycles
Minimum Requirements
- A code 08 unendorsed driver’s license and own transport
- Strong knowledge of vehicle finance products, insurance offerings, and relevant legislation (NCA, FAIS).
- Maintain minimum qualification requirement as determined by DOFA
Important to note: successful candidate will need to be willing to work weekends and/or overtime from time to time for month end if required to do so.
Job Outputs:
- Sell, manage, and promote insurance and aftersales products, including GAP, vehicle insurance, warranties, and service plans.
- Ensure all finance and insurance transactions comply with the National Credit Act (NCA), FAIS regulations, and internal governance processes.
- Accurately process and submit all finance and insurance contracts, maintaining error-free documentation.
- Implement, monitor, and enforce policies, procedures, and processes to maximize back-end profits while remaining fully compliant with legislation.
- Educate and advise customers on finance and insurance options to enhance customer experience, satisfaction, and retention.
- Represent the dealership professionally in all financial product and service interactions.
- Identify, address, and report any incidents of non-compliance promptly.
- Drive revenue growth by increasing F&I sales and expanding the dealership’s customer base.
Competencies:
- Ability to communicate professionally at multiple levels
- Highly proficient in Excel with a fair knowledge of Microsoft Suite of products
- Excellent analytical skills
- Planning, monitoring, evaluation and reporting.
- Meticulous attention to detail, personal presentation and punctuality required
- Problem-solving
- Time management, including the ability to respond to and resolve queries and issues in the minimum amount of time.
- Assertiveness to ensure compliance
Personal Attributes:
- Committed
- Professional
- Resilient
- Deadline driven
- Hardworking
- Proactive, results-driven individual with a track record of success in area of accountability.
- Ability to deal with colleagues in a professional, diplomatic, polite and rational manner even when under pressure.
- Customer sensitivity
- Open to feedback: receiving constructive feedback and providing constructive feedback
Closing Date 19 July 2026
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Job Description
- Job Description: Auto Pedigree is looking for a Cashbook Clerk to join its Head Office in Spartan, Kempton Park. This position is an ideal opportunity for a trustworthy, detail-oriented individual with strong financial administration skills. The role reports directly to the Financial Manager.
- Position Overview: The purpose of this position is to support the branches and the Finance department with the capturing and processing of cashbook payments
Minimum Experience:
- Have experience with excel
- 2 years relevant industry experience – desirable
Minimum Qualification:
Minimum Requirements
Job Outputs:
- Ensure accurate documentation is received for the payout of cashbook items.
- Ensure compliance with company policies as well as regulatory acts (VAT Act) before processing and payout of cashbook items.
- Ensure accurate recording of the transaction in the accounting information system.
- Capturing, allocating and loading of payments
- Resolution of queries with the branches
- Processing of journal entries where required
- Monitor and track petty cash submissions
- Ad hoc duties
Skills and Personal Attributes:
- Excellent time management & organizational skills.
- Strong problem-solving skills.
- Resilient and open to working with various personalities
- High ethics and integrity
- Meticulous attention to detail
- Mature and responsible attitude towards work
- Ability to work independently and under pressure
- Good communication skills
Closing Date 19 July 2026
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Job Description
- Job Description: Auto Pedigree is looking for an experienced Manager: Branch based at our East London branch. This position is an ideal opportunity for someone eager to make use of their leadership, business acumen and operations management experience to drive the achievement of branch performance targets and advance Auto Pedigree's business interest in the area.
- Position Overview: The purpose of this position is ensuring that the branch maximizes gross profit and unit sales, Rand sales and 2nd gross targets are met
Minimum Experience:
- 3-5 years relevant experience
Minimum Qualification:
Minimum Requirements:
- A valid Driver’s License.
- Computer literate
- Some understanding of the compliance governing the retail industry would be an advantage.
- Help develop a culture for professional collaboration, team building, consensus building, and conflict resolution.
- Knowledge of the area most spoken languages an advantage.
Job Outputs:
- Ensuring that the Branch maximizes gross profit and ensures unit sales, Rand sales and 2nd gross targets are met.
- Working closely with the F&I Manager to ensure that all financial and insurance requirements are adhered to.
- Stock and Asset Management - ensuring that stock and cash is managed accordingly.
- Communicating all procedural requirements to Branch personnel and ensuring implementation thereof.
- Ensuring that required reports are forwarded timeously.
- Meeting with all staff at least once a month to discuss the following: o Month end results Local marketing activities. Business opportunities. Weaknesses and ways to counter them.
- Ensuring that all F&I administrative functions and compliance are efficiently carried out by Branch personnel.
- Ensuring that all Branch staff are trained on internal courses as well as on the job training to maximize efficiency and productivity
- Carrying out performance appraisals as required.
Skills and Personal Attributes:
- Business and operations management.
- Excellent sales and marketing skills.
- Good report writing skills.
- Customer and sales management.
- Personnel management skills
- Time Management skills
- Planning, monitoring, evaluation and reporting.
- Managerial competence
- Ability to effectively communicate goals, objectives, problems and solutions to staff and management.
- Negotiation skills
- An understanding of Auto Pedigree products and services.
- Sound knowledge of business and accounting principles.
- Ability to comprehend stock balance, asset and ledger reports.
- Ability to provide counselling, coaching, mentorship and support to ensure harmonious work environment.
- Committed
- Professional
- Resilient
- Honesty and integrity in all business dealings.
- Well groomed
- Energetic.
Closing Date 19 July 2026
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Job Description:
- We are seeking a highly motivated and goal-oriented Sales Representative to join our team in selling new vehicles (Nissan floor). The Sales Representative will be responsible for developing and maintaining relationships with customers, demonstrating the features and benefits of our new vehicles, and closing sales to meet monthly and quarterly sales targets.
Responsibilities:
- Develop leads and convert prospects into customers through effective sales strategies
- Conduct product demonstrations and test drives to showcase the features and benefits of new vehicles
- Negotiate pricing and terms of sale to close deals and meet sales targets
- Follow up with customers post-sale to ensure satisfaction and encourage referrals
- Keep up-to-date on new vehicle models, features, and industry trends
- Maintain accurate customer records, sales reports, and follow company sales policies and procedures
Requirements:
- Proven sales experience in the automotive industry preferred
- Strong communication, negotiation, and interpersonal skills
- Ability to work in a fast-paced, target-driven environment
- Familiarity with CRM software and sales tracking tools
- Valid driver's license and clean driving record
- High school diploma or equivalent; college degree preferred
Closing Date 20 July 2026
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Overview:
- We are seeking a motivated and energetic Sales Representative to join our team and help us sell our new vehicles. The ideal candidate will have a passion for cars and exceptional customer service skills.
- The Sales Representative will be responsible for building and maintaining relationships with customers, guiding them through the sales process, and achieving sales targets.
Responsibilities:
- Act as the main point of contact for customers interested in purchasing new vehicles.
- Educate customers on the features and benefits of our new vehicles.
- Conduct test drives and provide customers with a positive experience.
- Negotiate prices and terms to close sales deals.
- Follow up with customers to ensure satisfaction and retention.
- Collaborate with the sales team to achieve overall sales targets.
- Stay up-to-date on the latest product information and trends in the automotive industry.
- Attend sales training and meetings as required.
Qualifications:
- Previous experience in sales, preferably in the automotive industry.
- Excellent communication and interpersonal skills.
- Strong negotiation skills and ability to close sales deals.
- Ability to work independently and as part of a team.
- Passion for cars and knowledge of new vehicle models.
- Valid driver's license.
- Availability to work flexible hours, including weekends and holidays
Closing Date 20 July 2026
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Job Description
- Man Truck and Bus JHB currently holds a position for a Administrator: Vehicle Invoicing and Licencing. The person in this position will be responsible for invoicing and registering vehicles, register warranties and process sales journals and stock sheets.
Job Description:
- Receive and ensure that vehicle deal file is signed by the Sales Manager
- Ensure that relevant documentation is on file (OTP, any trade-in documentation, cost sheets, Client’s ID, change of ownership signed)
- Invoice vehicle according to OTP including sundries after verifying that figure are correct
- Complete change of ownership
- Bring trade-in into stock by noting in the stock book and capturing on computer system
- Ensure that deal file has duplicates of ID, of trade-in registration and of new vehicle registration
- Capture invoice credit notes, sundry invoices and sundry credit notes in respective journals (ensure that all costs are reflected)
- Ensure that at month-end the sales journal agrees with D.O.C and with Manager’s D.O.C
- Print month-end reports for Accountants
- Enter in stock book and computer system all movement of vehicles (in and out)
- Follow up on outstanding accounts for vehicle debtors and attend to vehicle debtor’s inquiries
- Check EFT payments on bank statements
- Capture receipts on Kerridge on a daily basis
- Effective preparation of settlement and payment documentation
- Ensure accurate vehicle invoicing
- Follow-up on specific vehicle debtors’ queries
- Carry out stock takes as required
- Capture and follow up of fleet claims
Specific Roles & Responsibilities:
- Ensuring that Vehicle deal files are signed
- Invoicing and registering of vehicles
- Registering of Warranties
- Processing sales journals and stock sheets.
Qualification & Experience:
- A minimum of Grade 12/NQF Level 4 equivalent certification
- 3 years VSB Clerk experience in the motor industry preferably Trucks
- Man Truck and Bus JHB experience will be an added advantage
- Computer Literate – Excel & MS Word (Must)
- Clear Criminal Record
- Knowledge of Kerridge
Skills & Personal Attributes:
- Good Interpersonal & Communication Skills
- Ability to operate under pressure and in a team environment
- Attention to Details
- Target / Performance driven
- Problem Solving
Closing Date 17 July 2026
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Purpose
- This is a key role that provides support to the dealership network by providing an efficient service to customers and the dealership through vehicle finance and the sale of approved products to maximise gross profit while ensuring that all training, fit & proper, honesty and integrity requirements of the Financial Service Board (FSB) are upheld.
Minimum Experience
- 3 years’ experience in a similar role with a customer services focus within the Automotive Retail Industry or Banking environment.
Minimum Qualification
- Grade 12 /Matric and with a relevant diploma. Credit Management Diploma will be advantageous. In addition, a Regulatory Exam, NC Accreditation, Retail or Short-Term Insurance Qualification with minimum 120 credits
Minimum Requirements
- Up-to-date knowledge of vehicle legislation, trade practices, dealership policies and procedures
- Customer service and sale management.
- Understanding of the compliance governing the retail industry would be an advantage.
- Knowledge of the NCA, CRA, FAIS, FICA.
- Accredited by the FSP and mandated to perform NCA functions before (s13 mandate)
- Possess the relevant Continuous Professional Development points within the stipulated time-frames
- Drivers License
Generic Job Outputs
- Deliver on agreed performance targets according to budget & sales targets in a high-volume dealership.
- Maximize second gross profit.
- Execute work in line with governance and compliance processes. Ensure that dealership remains compliant in accordance with legislation requirements.
- Recording and reporting on transactional activities to provide timely and accurate information for decision making in area of accountability.
- Conduct financial needs analyses and provide associated sales of value-added finance and insurance products.
- Manage and maintain the finance and insurance debtor’s book and effectively manage the applicable administration and other related processes.
- Provide specialized need analysis & financial and insurance advice and support to clients
- Provide operational support related to finance and insurance activities and initiatives to contribute to the overall growth and profitability of the dealership
- Inform and educate customers on products to ensure retention of existing customers; Increase sales revenue and increase the organization’s customer base.
- Consistently enhance own competence through knowledge development in subject matter and associated industry developments.
- Customer service and sale management.
- Knowledge of the NCA, CRA, FAIS, FICA.
Closing Date 21 July 2026
Method of Application
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