Pick n Pay Stores Limited, through its subsidiaries and associates, operates in the retail sector on the African continent.
Pick n Pay is the quintessential family store focused on the customer. Since 1967 when consumer champion Raymond Ackerman purchased the first few stores, the Ackerman family’s vision has grown and expanded to now encompass stores in ...
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- Ensure and maintain required standards when packaging purchased goods at point of sale.
- Grade 12
- 2- 3 years retail experience an added advantage
- Ability to communicate in English
- Must be able to pass given assessments at the required level
- Must be successful in competency based interviews
- Must be flexible and willing to be transferred between stores
- Must be willing to give authorization for a full credit and criminal check
- Must have a valid South African ID (attach copy to application)
- Being customer minded by seeing situations through the eyes of the customer and responding positively
- Excellent communication skills by listening attentively, responding appropriately and talking in a clear, understandable manner
- Display a sense of urgency in constantly striving to complete tasks in the shortest possible time
- Perform routine tasks at a constant high standardDevelop self by constantly looking for opportunities to improve/grow self
- Willing to be flexible and multi-skilled
- Able to work shifts to meet operational requirements
- Physically demanding
- Pack purchased goods into checkout bags and trolleys according to the required standard
- Use of detergents and cleaning materials/chemicals
- Being customer minded by seeing situations through the eyes of the customer and responding positively
- Excellent communication skills by listening attentively, responding appropriately and talking in a clear, understandable manner
- Display a sense of urgency in constantly striving to complete tasks in the shortest possible time
- Perform routine tasks at a constant high standard
- Develop self by constantly looking for opportunities to improve/grow self
- Willing to be flexible and multi-skilled
- Able to work shifts to meet operational requirements
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- To manage resources in order to maximise turnover and minimise shortage. Ensures that standards, processes and policies are adhered to.
Minimum Requirements
- Grade 12
- Training in Foods Retail and Management of resources
- Minimum of 3 Years experience in Deli/Foods Retail
- Minimum 1 year of Supervisory Experience
Competencies
- Adhere to standards and policies
- Customer Orientation
- Communication skills – clearly conveying message and actively listening
- Business mindedness
- Team Player
Key Responsibilities
Merchandising Management:
- Conducts regular quality checks on merchandise
- Executes plano guide 100%
- Handles product as per SOP
- Ensures department is ready for trade by store opening time
- Identifies fast selling lines within store, and implications on margin and sales opportunities
- Ensures produce is wrapped and packed according to standards
- Ensures sufficient product available for customer demand
- Ensures compliance to hygiene, housekeeping and safe working standards
- Monitors the implementation of all promotional activities – adherence to promotional calendar
- Back up areas are kept clean and clear
- Understand customer needs and communicate these to demand planning
- Follows sell by dates, rotates stock as per policy/SOP on sales floor and back up area
- Throughout day ensures department merchandising and cleanliness standards are maintained, keeping waste to a minimum
Food Safety & Hygiene:
- Ensures that hygiene and housekeeping standards are maintained
- Ensures stock rotation
- Monitors the adherence to food safety and health and safety standards are maintained
- Manages non-conformances via effective corrective action
- Implements cleaning schedules and checks effective cleaning and sanitation
- Recording of Food Safety Daily Checklist
Customer Services Management:
- Responds to customer requests
- Answers queries on out of stock - assists with replacement produce, explains time to next delivery and issues which may be affecting stock availability Ensures department standards are maintained, equipment is manned and in working order
Staff Management:
- Communicates critical information to staff
- Set targets and activities – priorities, delegates and communicates
- Handles procedural, policy and legislative noncompliance
- Attends monthly regional meetings - take information back to staff - responds to queries on turnover/waste
- Checks and amends Kronos scheduling
- Coaches Staff
Administration:
- Ensures that all equipment is properly maintained in effective working order
- Ensures that general maintenance standards are met
- Monitors waste, and ensures procedures are adhered to
- Monitors turnover and identifies opportunities for increasing turnover and identifies and issues or barriers to achieving budgets.
- Ensures all SEL in place - print out and ensure all products have SEL current and legible by customer
Systems:
- Gap scanning out of stocks
- Identifies, counts, and records out of stocks & over stocks
- Draws excel report from SAP, communicate addresses stock concerns by completing excel sheet and sending to Demand Planning
- Processes IDTs via SAP
- Actions reduced to clear on SAP as per SOP
- Checks for electronic communications regularly during the working day
- Processes waste
- Ensure PIDs are counted correctly as per the National P&L schedule
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Minimum Requirements
- Grade 12
- 2 to 3 years retail experience and acceptable aptitude in computer applications
Competencies
- Planning & Organising
- Time management, Leadership and control
- Maintain platforms - optimum performance throughout the day.
- Problem solving
- Manage staff to meet deadlines
- Ability to foresee challenges and provide solutions within the scopes
- Sales growth planning Budget management (read, understand, take action)
- Human resource management skills (including communication and training)
- Proficient in SAP and Omnichannel Operating systems
- Assertiveness and decision making
- Conflict management
- Ability to delegate
- Control Expenses on labour, consumables, transport, equipment, packaging
Key Responsibilities
- Plan and manage to meet the sales budgets.
- Maintain security protocols and ensure that stock losses are prevented.
- Manage the relationship between your department and our service providers.
- Manage the labour with the division.
- Ensure that Industrial relations issues in the departments are handled.
- Monitor and maintain KPI’s that are congruent with each platform.
- Actively manage the labour cost within the labour budget for the department.
- Ensure stock accuracy and availability are communicated to the necessary role players.
- Ensure customers queries and complaints are addressed expediently.
- Consistently manage and maintain minimum standards.
- Effective communication with managers and supervisors reporting to you and external omnichannel teams.
- Ensure administration processes related to the issuing, processing and storage of documents are maintained.
- Order consumables and packaging in time and within budgets.
- The daily maintenance and housekeeping of each work area.
- Monitor the service providers performance in accordance with the respective SLA’s.
- Manage the assets/equipment of the OLS department to assure it is in good working order and to prevent loss/damages.
- Manage the refunds/returns processes in the Online Shopping department on a continuous basis.
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- As a Supply Chain Analyst for Fresh DC and Vendor support, your main responsibility will be to manage support functions and DC volumes across the Fresh department and DCs.
- This will include managing weekly DC volume profiles as well as day to day volume within each DC, operational execution of support functions, bulk stock holding, master data and system inputs for distribution of stock to correct stores.
- You will need to work cross functionally with stakeholders as well as contribute to the improvement of processes, tools and reports.
- You will be required to work closely with operational teams to fully understand ways of work and challenges.
Minimum requirements
- BCOM Logistics / Degree in Quantitative Analytics / Operational Research / Industrial Engineering / Applied Mathematics
- 2-3 years’ experience in the supply chain planning environment
- Thorough understanding of current fresh produce way of work, planning processes, tools and KPIs
- Advanced Excel
- SAP experience (advantageous)
Competencies
- Attention to detail while maintaining creative big-picture thinking
- Strong analytical and problem-solving skills
- Ability to manipulate vast amounts of data to produce a meaningful report
- Forward thinking mentality
- Independent self-starter
- Exceptional interpersonal skills
- Professional attitude in the working environment
- Professional communication skills
- Ability to function well under pressure
- Passion for business improvements and efficiencies
- Ability to effectively manage time and deliver milestone/tasks within agreed timeline
- Ability to set project priorities based on agreed criteria
- In-week order distribution and daily volume monitoring
- Daily management of support functions and master data
- Manage bulk stock holding in all DC’s
- Manage fair share and priority settings
- Manage carryover as well as track and report on over delivery of stock
- Assist DC and Vendor integration team to meet DC in-week profiles
- Pro-actively raise and escalate risk to DC and Vendor integration manager
- Contribute to improvement of processes tools and reports
- Assist with analysis and the improvement of vendor collaboration packs
- Work with cross-functional teams (Store Execution Teams, DC Operational, Supply Chain Planning Operational, Supply Chain Planning Improvement and Grocery DC team ) to create better interaction and ways of work
- Provide analysis on distribution cost/income and vendor income, where required
- Build strong and effective relationships and drive positive culture within teams
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- Manages resources to ensure compliance to standards, regulations and set plans to achieve targets/deadlines
Minimum Requirements
- Matric Grade 12
- Good Understanding of Multimedia platforms advantageous
- Product knowledge and knowledge of multimedia products and services.
- 3 – 4 years Retail experience
Competencies
- Customer and sales centric
- Must be goal driven and have a proven track record of driving sales
- Sound knowledge of customer service and the dynamic market requirements
- Solid communication and interpersonal skills
- People management skills and the ability to delegate responsibly
- Ability to motivate teams to deliver on targets
- Ability to work retail hours
- Ability to work in a pressurized fast paced retail environment
- Manages GMD operations to maximize sales and deliver excellent customer service.
- Leads GMD teams to optimize stock levels with minimal out of stock.
- Ensures adherence budgets and targets set in GMD.
- Monitors budgets (expenses, turnover, gross) and takes appropriate action.
- Regular consultation and reporting to GMD team and management.
- Ensures that team performance standards are monitored and corrective action is taken.
- Ensures adherence to security procedures to minimize shrinkage and stock loss
- Implements shrinkage control measures.
- Monitors and drives the implementation of promotional activities in GMD.
- Ensures that customer service excellence is achieved and delivered by all team members
- Provides customers with professional responses.
- Analyses of stock reports and takes appropriate action on stock levels.
- Analyses of daily/weekly turnover figures and areas of improvement identified and actioned.
- Display energy, determination, urgency and commitment in order to generate results and meet objectives.
- Manages, motivates and operates with a great sense of urgency.
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- To manage resources to ensure compliance to standards, regulations and set plans to achieve targets/deadlines as part of training programme.
Minimum Requirements
- Grade 12
- 2-4 years relevant retail / inventory experience
Competencies
- Create, read and interpret reports
- Achieving results through others
- Plan, organize and follow up on activities and plans
- Good personal communications skills
- Adhere to standards, procedures and policies
- Customer Orientation
- Communication skills – clearly conveying message and actively listening
Key Responsibilities
Merchandising Management:
- Executes plano guide 100%
- Rotates stock as per policy/SOP on sales floor and back up area
- Throughout day ensures department merchandising and cleanliness standards are maintained.
- Follows standards set down for promotional space
- Follows promotions communications'
- Ensures back up area standards maintained at all times - all stock represented on floor
- Elevates any continuing stock issues to Store Manager
- Ensure department follows H&S standards and processes as per SOP.
- Understand customer needs and communicate these to demand planning
Systems Management:
- Gap scanning out of stocks
- Identifies, counts, and records out of stocks & over stocks
- Draws excel report from SAP, communicate addresses stock concerns by completing excel sheet and
- Sending to Demand Planning
- Processes IDTs via SAP
- Actions reduced to clear on SAP as per SOP
- Checks for electronic communications regularly during the working day
Customer Services Management:
- Handles customer complaints and special customer requests
- Advises customers on products
People Management & Development:
- Evaluates the performance of direct reports against agreed objectives and standards
- Reviews staffing requirements and provides input into staff scheduling
- Keeps staff informed of new initiatives, store and department performance
- Keeps staff motivated
- Identifies training needs
- Coaches staff and management
Finance & Administration:
- Ensures that all equipment is properly maintained in effective working order
- Ensures that general maintenance standards are met
- Follows up and controls departmental expenses
- Monitors results and investigates deviations to budget.
- Monitors waste, and ensures procedures are adhered to
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- To have the ability to prepare products, meat cutting and manufacturing in accordance with the specifications, as well as overseeing all admin functions and staff supervision
Minimum Requirements
- Matric Grade 12
- Minimum of 3 years Butchery Managerial experience
- The incumbent may also be expected to perform other duties as assigned from time to time
- This position will require transferability between stores
Competencies
- Have passion for the product and a sense of urgency
- Proven management experience
- Ability to identify and solve problems
- A strong team player
- Be assertive in a calm and confident manner
- Proven administrative abilities
- Able to work in cold conditions (exposure to freezers & wet conditions)
Key Responsibilities
- Manage employees in to ensure the Butchery Department runs effectively
- Control wastage/ shrinkage/ damages
- Ongoing training and development of employees
- Control budgets (expenses, turnover, growth) and take action
- Plan and implement sales promotions
- Ordering and control of stock levels
- Preparation of fresh meat and Fish lines
- Maintenance of hygiene/ housekeeping and safe working standards
- Plan daily/weekly production of products Operate all Butchery Equipment including the Band saw.
- Control, Merchandise and Promote stock according to laid down procedures and standards.
- Prepare and break various meat carcasses according to laid down specifications.
- De-boning all cuts of meat and Manufacture Mince / Produce Sausage and Boerewors. .
- Check temperatures and monitor/maintain the cold chain.
- Provide the required product or services and handle customers in a courteous and business-like manner.
- Maintain a high level of cleanliness and hygiene of butchery-related equipment and utensils.
- Assist with the receiving of meat from suppliers.
- Operate Butchery Equipment i.e. (Wrapping Machine / Vacuum Machine / Scale Equipment / Mincing Machine / Boerewors Filler).
- Prepare boneless meat cuts i.e. steak / goulash etc.
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- Correctly receives all deliveries to stores, and dispatch of returns to vendors.
- Minimizes shrinkage risk on receiving doors. Responsible for disposal of stock in terms of company policy and all Admin functions relating to receiving procedures - including those linked to receiving such as Visitors/merchandisers entry control etc.
Minimum requirements
- Matric Grade 12
- 1 to 2 years Receiving supervisor experience required
- Willing and able to work long/flexible hours
- Ability to work in a physically demanding and pressurized environment and different weather conditions.
Competencies
- High level of confidentiality
- Solution driven
- Reliable and trustworthy
- Effective and Efficient
- Time Management
- Governance - Adhere to standards, procedures and policies
- Analytical
- Team player
- Leadership Skills
- Communication Skills
- Assertiveness
- Resilience
- Customer Orientation
- Business mindedness
- Read and interpret reports
- Achieving results through others
- Plan, organize and follow up on activities and plans
Key responsibilities
- Receive and return goods systematically and accurately according to laid down company policies and procedures
- Conduct quality checks
- Ensure that the cold chain is maintained
- Ensure that hygiene, housekeeping and safe working standards are maintained
- Ensure that security procedures are adhered to
- Assist with relieve security procedures at the back door
- Prevent wastage/shrinkage/damages
- Complete all relevant administration/documentation
- Operate equipment according to laid down standards
- Communicate effectively with employees, management, customers and suppliers
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- Correctly receives all deliveries to stores, and dispatch of returns to vendors.
- Minimizes shrinkage risk on receiving doors. Responsible for disposal of stock in terms of company policy and all Admin functions relating to receiving procedures - including those linked to receiving such as Visitors/merchandisers entry control etc.
Minimum requirements
- Matric Grade 12
- 1 to 2 years Receiving supervisor experience required
- Willing and able to work long/flexible hours
- Ability to work in a physically demanding and pressurized environment and different weather conditions.
Competencies
- High level of confidentiality
- Solution driven
- Reliable and trustworthy
- Effective and Efficient
- Time Management
- Governance - Adhere to standards, procedures and policies
- Analytical
- Team player
- Leadership Skills
- Communication Skills
- Assertiveness
- Resilience
- Customer Orientation
- Business mindedness
- Read and interpret reports
- Achieving results through others
- Plan, organize and follow up on activities and plans
Key responsibilities
- Receive and return goods systematically and accurately according to laid down company policies and procedures
- Conduct quality checks
- Ensure that the cold chain is maintained
- Ensure that hygiene, housekeeping and safe working standards are maintained
- Ensure that security procedures are adhered to
- Assist with relieve security procedures at the back door
- Prevent wastage/shrinkage/damages
- Complete all relevant administration/documentation
- Operate equipment according to laid down standards
- Communicate effectively with employees, management, customers and suppliers
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- The responsibility of the Program Manager is to deliver the I&T Enterprise Program to the Pick Pay Group.
Minimum requirements
- Tertiary Qualification – Business / Commercial / Technology related
- Certificate or Diploma in Program/IS Project/Program Management (Advantageous)
- 8+ years Business / Commercial / Technology related / Application Development experience
- Proven resource management experience
- Experience with financial budgeting and/or cost of IT initiatives
- Line management experience
- Experience in Retail Industry (Advantageous)
- Experience managing large SAP projects and programs (Advantageous)
- Application of IT governance principles (Advantageous)
Competencies
- Demonstrable knowledge of business/retail/processes
- Value realisation driven with optimisation mindset
- Program and project Management
- Relationship Management and influencing skills
- Project Life Cycle management
- System Development Life Cycle
- Managing within a matrix structure
- Line management (performance management)
- Budget Management and financial acumen
- Quality Management
- Risk Management
- Organisational Change Management
- Responsible for building a strategic roadmap of projects into the IS Enterprise Program
- Responsible for defining the scope and approach of the projects within the IS Enterprise Program and building a business case for approval by PnP Executive team
- Accountable for the delivery of the projects within the IS Enterprise Program
- Responsible for the allocation and management of the project managers assigned to the IS Enterprise Program. Line manager to the delivery team assigned to the IS Enterprise Program – not limited to only project managers.
- Responsible for engagement, building and managing the relationship with the business areas of accountability within the Enterprise Program
- Responsible for the overall IS prioritization of projects within the Enterprise Program as well as the cross functional priorities together with other programs.
- Responsible for managing the interdependencies of projects within the Enterprise Program and other cross functional areas.
- Responsible for building and maintaining relationships and working closely with Enterprise Senior Managers, functionals and architects.
- Responsible for coordinating resource allocation with senior managers and handling conflicts in resource allocation
- Responsible for the Operational budget of the IS Enterprise Program
- Accountable for the governance and adherence to group audit and IS governance frameworks
- Accountable for the administration of the Enterprise program
- Required to stay abreast of technology and framework trends in area of competency
- Required to stay abreast with business model and framework trends in area of competency
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- To manage resources in order to maximise turnover and minimise shortage. Ensures that standards, processes and policies are adhered to.
Minimum Requirements
- Grade 12
- Training in Foods Retail and Management of resources
- Minimum of 3 Years experience in Deli/Foods Retail
- Minimum 1 year of Supervisory Experience
Competencies
- Adhere to standards and policies
- Customer Orientation
- Communication skills – clearly conveying message and actively listening
- Business mindedness
- Team Player
Key Responsibilities
Merchandising Management:
- Conducts regular quality checks on merchandise
- Executes plano guide 100%
- Handles product as per SOP
- Ensures department is ready for trade by store opening time
- Identifies fast selling lines within store, and implications on margin and sales opportunities
- Ensures produce is wrapped and packed according to standards
- Ensures sufficient product available for customer demand
- Ensures compliance to hygiene, housekeeping and safe working standards
- Monitors the implementation of all promotional activities – adherence to promotional calendar
- Back up areas are kept clean and clear
- Understand customer needs and communicate these to demand planning
- Follows sell by dates, rotates stock as per policy/SOP on sales floor and back up area
- Throughout day ensures department merchandising and cleanliness standards are maintained, keeping waste to a minimum
Food Safety & Hygiene:
- Ensures that hygiene and housekeeping standards are maintained
- Ensures stock rotation
- Monitors the adherence to food safety and health and safety standards are maintained
- Manages non-conformances via effective corrective action
- Implements cleaning schedules and checks effective cleaning and sanitation
- Recording of Food Safety Daily Checklist
Customer Services Management:
- Responds to customer requests
- Answers queries on out of stock - assists with replacement produce, explains time to next delivery and issues which may be affecting stock availability Ensures department standards are maintained, equipment is manned and in working order
Staff Management:
- Communicates critical information to staff
- Set targets and activities – priorities, delegates and communicates
- Handles procedural, policy and legislative noncompliance
- Attends monthly regional meetings - take information back to staff - responds to queries on turnover/waste
- Checks and amends Kronos scheduling
- Coaches Staff
Administration:
- Ensures that all equipment is properly maintained in effective working order
- Ensures that general maintenance standards are met
- Monitors waste, and ensures procedures are adhered to
- Monitors turnover and identifies opportunities for increasing turnover and identifies and issues or barriers to achieving budgets.
- Ensures all SEL in place - print out and ensure all products have SEL current and legible by customer
Systems:
- Gap scanning out of stocks
- Identifies, counts, and records out of stocks & over stocks
- Draws excel report from SAP, communicate addresses stock concerns by completing excel sheet and sending to Demand Planning
- Processes IDTs via SAP
- Actions reduced to clear on SAP as per SOP
- Checks for electronic communications regularly during the working day
- Processes waste
- Ensure PIDs are counted correctly as per the National P&L schedule
go to method of application »
- Ensure and maintain required standards when packaging purchased goods at point of sale.
- Grade 12
- 2- 3 years retail experience an added advantage
- Ability to communicate in English
- Must be able to pass given assessments at the required level
- Must be successful in competency based interviews
- Must be flexible and willing to be transferred between stores
- Must be willing to give authorization for a full credit and criminal check
- Must have a valid South African ID (attach copy to application)
- Being customer minded by seeing situations through the eyes of the customer and responding positively
- Excellent communication skills by listening attentively, responding appropriately and talking in a clear, understandable manner
- Display a sense of urgency in constantly striving to complete tasks in the shortest possible time
- Perform routine tasks at a constant high standardDevelop self by constantly looking for opportunities to improve/grow self
- Willing to be flexible and multi-skilled
- Able to work shifts to meet operational requirements
- Physically demanding
- Pack purchased goods into checkout bags and trolleys according to the required standard
- Use of detergents and cleaning materials/chemicals
- Being customer minded by seeing situations through the eyes of the customer and responding positively
- Excellent communication skills by listening attentively, responding appropriately and talking in a clear, understandable manner
- Display a sense of urgency in constantly striving to complete tasks in the shortest possible time
- Perform routine tasks at a constant high standard
- Develop self by constantly looking for opportunities to improve/grow self
- Willing to be flexible and multi-skilled
- Able to work shifts to meet operational requirements
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- Pack shelves and bins according to laid down standards,Listen to customer requests, provide the required products / service, advise customers on products
- Pack shelves and bins according to laid down standards
- Listen to customer requests, provide the required products / service, advise customers on products / service and handle customers in a courteous and businesslike manner, when on the floor
- Maintain hygiene, housekeeping and cleanliness standards within the Warehouse and on the floor
- Unpack, stack and store stock in the Warehouse in tidy and safe ways with minimal damages according to the correct layout (when necessary)
- Being customer minded by seeing situations through the eyes of the customer and responding positively
- Excellent communication skills by listening attentively, responding appropriately and talking in a clear, understandable manner
- Display a sense of urgency in constantly striving to complete tasks in the shortest possible time
- Perform routine tasks at a constant high standard
- Develop self by constantly looking for opportunities to improve/grow self
- Willing to be flexible and multi-skilled
- Able to work shifts to meet operational requirements
- Grade 12
- Ability to communicate in English
- Must reside close to Pick n Pay Montana Hyper
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- To merchandise and pack products according to laid down standards and maintain hygiene, housekeeping and safe working standards (floor/back-up/warehouse).
- Stack and store products in a safe and tidy manner
- Merchandise products according to laid down standards
- Check quality, rotate stock, remove expired stock
- Prevent wastage/ shrinkage/damages
- Adhere to and maintain security procedures
- Operate and clean equipment according to laid down standards
- Respond to customers’ queries in courteous manner
- Off load trucks
- Communicate
- Conscientious (by the book)
- Customer minded
- Handle routine Work
- Thorough/Accurate
- Grade 12
- Must be successful in competency based interview
- Note: The incumbent may also be expected to perform other duties as assigned from time to time. This position will require transferability between stores.
- All applicants will be required to successfully complete the appropriate numeracy screening assessments.
- Must reside close to Pick n Pay Montana Hyper
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- Responsible for production of Sushi within the department
Production
- Follow production plan to ensure sales growth and minimize waste on a weekly basis
- Produce sushi recipes according to the production plan
- Ensure that the work environment is clean all the time
Sales/ Turnover/ Gross Margin
- Ensure readiness of upcoming of promotional lines in conjunction with the Sushi Chef
Administration
- Assist with monthly Stocktakes
- Conduct waste scanning daily
Food Safety
- Ensure adherence to food safety procedures
- Maintain hygiene standards
- Maintain cold chain all the time
- Prevent cross contamination in the department
Self- Management
- Continually drive and model PnP values at all levels
- Make an effort to stay relevant and up to date with new legislation and development etc.
- Take ownership and accountability for tasks and activities and demonstrate effective self-management
- Maintain a positive attitude and respond openly to feedback
- Ingredient knowledge & recipe specifications
- Food Safety compliance & training
- Good knowledge of different sushi recipes
- Business Minded
- Customer Orientation
- Express and implied ethical responsibilities.
- Relevant systems knowledge
- Sushi Onboarding programme
- Understanding of production cards and production plan
- Understanding of relevant SOP
- Grade 12
- Experience in cutting and filleting fish
- Demonstrated ability in preparing of all fish related products
- Broad knowledge of fish
- Ability to communicate in English
- Must reside close to Pick n Pay Montana Hyper
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- Manages resources to ensure compliance to standards, regulations and set plans to achieve targets/deadlines.
Minimum requirements
- Matric
- 2 – 4 years experience as a Supervisor
- The incumbent may also be expected to perform other duties as assigned from time to time. This position will require transferability between stores.
Competencies
- Communication
- Controls quality & standards
- Customer orientation / Passion for customer
- Delegation
- Team orientation
Key responsibilities
- Merchandise Management
- Ensures that hygiene, housekeeping and safe work standards are maintained
- Monitors adherence to merchandise/display standards
- Conducts regular quality checks on merchandise
- Checks that pricing of products are correct
- Optimises stock levels
- Ensures the safe handling of and disposal of hazardous chemicals
- Identifies possible hazards in the workplace
- Manages inventory
- Monitors quality checks on merchandise
- Checks and advises on merchandising safety and hygiene standards
- Monitors competitor developments and customer profiles
- Develops and builds supplier relationships
- Analyses category performance
Finance
- Monitors departmental gross margins and turnover and identifies deviations
- Conducts bi-annual stock take
People Management & Development
- Evaluates the performance of subordinates against agreed objectives and standards
- Monitors, assists and advises on staff performance
- Supervises staff
- Provides input into scheduling requirements for the department
- Operations & Maintenance
- Ensures that all equipment is maintained in effective working order
- Ensures that equipment is operated in accordance to laid down standards
- Ensures that checks are carried out on faulty equipment before calling out relevant contractor
- Ensures that back-ups are well maintained
Shrinkage & Security
- Ensures adherence to security procedures
- Implements shrinkage control measures
- Monitors all areas of possible loss due to theft, freebagging, fraud, and/or carelessness
- Opens and locks store
- Attends to alarm call-outs
- Ensures that cash office procedures and security checks are adhered to
- Administration
- Completes all relevant administration documentation
- Monitors and checks accuracy of LAN listing wit reference to incorrect barcodes and discontinued lines
- Monitors and checks that price changes are actioned daily
- Analyses stock reports
- Confirms daily rosters and follows up on deliveries
- Utilises daily stock reports
- Monitors daily/weekly turnover
Customer Service Management
- Provides customers with information on store layout, product availability and customer services
- Listens, confirms and responds to customer request for products and services
- Deals with customers who wish to return/exchange/repair goods previously purchased
- Performs front-line duty
- Handles customer complaints
Sales Promotions
- Plans and implements sales promotions
- Plans and implements the execution of in-store promotions
- Monitors the implementation of promotional activities in store
- Evaluates the success of promotional activities in-store
- The incumbent may also be expected to perform other duties as assigned from time to time. This position will require transferability between stores.
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- As a Protein Developer, you will be responsible for researching, developing, and formulating within CPM & Fish based products. You will work closely with a multidisciplinary team to design, test, and scale up products for commercial production, ensuring they meet high-quality standards.
Minimum Requirements
- A Diploma in Food Technology, Consumer Science or similar.
- Degree in Food Science or B-Tech in Food Technology would be advantageous.
- 3 years’ experience in a Food-related FMCG environment, preferably in a R&D role.
- Valid driver’s license
Competencies
- Computer literacy – Excel, word, PowerPoint.
- Strong analytical skills and ability to interpret sensory data and nutritional information.
- Experience with regulatory guidelines for food products and labeling.
- Ability to work independently and manage multiple projects effectively.
- Excellent communication and presentation skills.
Key Responsibilities
- Assist in coordinating multi-disciplinary teams including relevant internal and selected external stakeholders – pre-trial meetings and supplier briefs.
- Formulate and test prototypes for texture, flavor, nutritional content and ensure they meet health and regulatory standards.
- Troubleshoot formulation challenges and optimize recipes for cost efficiency and scalability.
- Document development processes and findings, preparing reports for internal and external stakeholders.
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- The Hypermarkets are looking for a dynamic and results-driven Customer Service Coordinator to lead and implement customer service excellence across our retail division. This role is responsible for developing a strong service culture through training, operational execution, and community engagement. The ideal candidate will play a key role in enhancing the customer shopping experience, driving service standards in-store, and positioning the division in corporate social investment (CSI) initiatives.
- Matric
- 3 Years retail experience
- Hospitality and Service Industry experience is advantageous
- Proven track record in Customer service roles and change management will be advantageous
- Valid Driver’s License
- Excellent computer skills i.e. Excel and SAP
Competencies
- Excellent communication skills
- Methodical/Structure work ethic plan
- Organize and follow up on activities and plan
- Attention to detail
- Detail Orientation
- Numerical Reasoning
- Independence
- Adaptive to changing business environment
- Adhere to standards and policies
- Customer orientation
Service Excellence & Strategy Development
- Develop and implement a customer service strategy aligned with the national strategy.
- Establish service excellence standards and ensure consistent execution across all stores.
- Work closely with store teams and management to embed a customer centric mindset.
- Monitor and analyse customer service performance metrics to identify areas for improvement.
- Share reports and analysis to ensure stores are monitoring key metrics.
Training & Development
- Deliver customer service training for staff and management encouraging a strong service culture.
- Conduct in-store coaching and workshops to empower teams with best practices.
- Conduct in-store coaching and workshops on service related policies and SOP’s.
- Collaborate with HR and Learning & Development teams to integrate service excellence into employee onboarding and ongoing training programmes.
In-Store Customer Experience Enhancement
- Work closely with stores to ensure a seamless and exceptional shopping experience for customers.
- Implement customer engagement initiatives that drive loyalty and satisfaction in line with national initiatives.
- Support stores in handling customer service challenges and escalations effectively.
- Conduct store audits and floor walks.
Community Service & CSI Initiatives
- Develop and coordinate community service projects that enhance the company’s corporate social responsibility impact aligned to national guidelines.
- Partner with local communities and stakeholders to implement meaningful CSI initiatives.
- Promote the company’s role as a responsible corporate citizen through customer and community engagement programmes.
Administration
- Provide accurate and timeous reports to divisional head and management teams.
- Maintain accurate reports on the resolution of queries.
- Ensure that all stores follow the legal liability administrative procedure.
- Facilitate the consumer panels; record and maintain minutes to feedback the customer service satisfactory levels in store.
Method of Application
Use the link(s) below to apply on company website.
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Yahoomail