Vacancies at Huntswood

Job Requirements:

• Grade 12 or a relevant equivalent qualification
• A solid background with a minimum 1 year in collections
• Experience in the Financial Services industry

The successful candidate will be responsible for:

• A team player committed to creating an excellent customer experience
• Excellent communication skills
• Ability to make guidance decisions
• Able to make decisions for themselves and apply their judgement
• Great questioning skills
• Engaging with diverse customers

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Job Responsibilities :

• Managing Performance and achievement of team KPIs
• Leave/ Absence management ensuring required resourcing is available as per SLA.
• Disciplinary & HR related matters are attended to as they arise in line with company policy and protocols.
• Maintains team Motivation.
• Rewards & Incentives are planned and implemented on an ongoing basis.
• Ensure that the employee experience is consistent with the HW culture
• Ongoing coaching provided to the advisors.
• Regular call listening
• Team professional development is considered and the necessary conversations (CPD, Succession , Career pathing etc.)
• On going knowledge sharing activities to keep the team updated
• Monthly 1-1s with team members
• Identify and nurture top talent within the team.
• Identify skills / knowledge gaps and independently address or escalate for assistance
• All necessary reports are completed in line with department schedule / client requirements (daily, weekly, monthly)
• Drive change initiatives ensure it as the desired outcome within your team

Job Requirements

• Grade 12/NQF4 Qualification
• Minimum of 2 years TL experience working in a Financial Services Provider environment
• Collections experience is highly advantageous
• Strong understanding of FSP compliance and regulations