Vacancies at Momentum Metropolitan Holdings Limited

Requirements

• Grade 12
• 2-3 years' experience in a call centre or client service environment (preferred).
• Exposure to the medical aid and/or health industry.
• Proficiency in English, Afrikaans and Nguni languages (spoken, written and verbal).
• MS Office proficiency.

Duties & Responsibilities

INTERNAL PROCESS

• Engage with clients and/or intermediaries in a professional manner to resolve all client queries within the Service Level Agreement and quality standards.
• Take ownership of complaints and ensure they are resolved timeously and effectively.
• Provide clients with the relevant information and documentation as required in line with policy guidelines.
• Capture and update client information on relevant systems based on data received from the client.
• Accurately complete all administrative and reporting requirements within agreed timeframes.
• Adhere to legislative / compliance requirements in the service process. Identify and report process and system failures and enhancements to improve client experience.

CLIENT

• Investigate client queries within the agreed service level and ensure that client receives timeous feedback.
• Escalate client queries to the relevant department or stakeholder.
• Provide accurate information and advice to clients and stakeholders in order to ensure that the client receives the appropriate after sales services.
• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
• Provide authoritative, expertise and advice to clients and stakeholders. Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility. Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

PEOPLE

• Develop and maintain productive and collaborative working relationships with peers and stakeholders.
• Positively influence and participate in change initiatives.
• Continuously develop own expertise in terms of professional, industry and legislation knowledge.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas. Take ownership for driving career development.

FINANCE

• Contribute to the financial planning process within area.
• Identify opportunities to enhance cost effectiveness and increase operational efficiency.
• Manage financial and other company resources under your control with due respect.
• Provide input into the risk identification processes and communicate recommendations in the appropriate form

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Requirements

• 3-5 years experience in UI/Web Design with a proven track record of multiple projects (essential)
• Financial services industry experience (desirable) ,
• Formal qualifications :Relevant ITrelated or design qualification,
• Formal qualifications:Relevant ITrelated or design qualification,
• Communication skills
• Problem solving skills
• Presentation skills
• Creative thinking Design thinking
• Influence and persuading Planning and organising skills Interpersonal skills ,
• An understanding of Software Development Lifecycle (SDLC) Proficiency in Photoshop, Illustrator, Sketch, or other visual design, wireframing and high and low fidelity prototyping tools Knowledge of HTML and CSS would be beneficial

Duties & Responsibilities

INTERNAL PROCESS

• Determine information architecture or take the lead from an information architect or business analyst to understand process flow.
• Responsible for interaction design that determines how users will interact with products and/or services.
• Collaborate with product management and engineering teams to define and implement innovative solutions for the product direction, visuals and experience
• Develop concepts for fresh, structured, engaging interfaces across web and mobile platforms.
• Execute all visual design stages from concept to final handoff to engineering.
• Conceptualise original ideas that bring simplicity and user friendliness to complex designs.
• Create wireframes, storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas.
• Present and defend designs and key milestone deliverables to peers and stakeholders.
• Assist with the creation and maintenance of the Design System. Establish and promote design guidelines, best practices and standards.

CLIENT

• Provide authoritative expertise and advice to clients and stakeholders.
• Build and maintain collaborative, professional relationships with clients and stakeholders.
• Deliver on service level agreements made with clients and stakeholders in order to ensure that expectations are managed.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

PEOPLE

• Develop and maintain productive and collaborative working relationships with peers and team members.
• Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialisation.
• Participate and contribute to a culture of workcentric thinking, productivity, service delivery and quality management.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas and involvement of peers.
• Take ownership for driving career development.

FINANCE

• Identify solutions to enhance cost effectiveness and increase operational efficiency.
• Manage financial and other company resources under your control with due respect.
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

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Requirements

• Grade 12
• 6-8 Years' Employee Benefits experience
• Knowledge and understanding of Life Insurance products and services and Industry Legislation
• Knowledge of Pension Funds Act and Treat your Customers Fairly
• 1-2 Years' leadership experience will be advantageous

Duties & Responsibilities

• Resolve escalated claim queries and ensure queries are processed in a timeous manner.
• Monitor and manage the adherence to the service level agreements.
• Be responsible for, coaching and guiding the team in processes and procedures.
• Competence and high level of understanding of retirement fund daily processing, including contributions processing and managing defaults in line with S13A of the PFA.
• Guiding Administrators in Death claims processing in line with S37 of the PFA where required.
• Ability to understand and resolve member and employer queries expeditiously.
• Ability to perform reconciliations on member transactions to resolve complex queries.
• Ability to coach and guide Administrators in day to day functions.
• Assist the Administration Manager in their day to day oversight duties of the Administration team and stand-in when the Manager is not available.
• Ensure that the necessary risk management controls are in place.
• Assess, quality control and authorise the payment of claims.
• Provide factual, logical, expertise and informative feedback to clients and stakeholders.
• Build and maintain relationships with clients, internal and external stakeholders.
• Deliver on service level agreements with all stakeholders to ensure that client expectations are met and managed.
• Make recommendations to improve client experience and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
• Ensure compliance to regulatory Treating Customer Fairly outcomes.
• Positively influence and participate in change initiatives.
• Continuously develop own expertise in terms of professional,industry and legislation knowledge.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas.
• Responsible to manage, identify and mitigate risk through the adherence of the claims process.
• Identify to enhance cost effectiveness and increase operational efficiency.
• Manage financial and other company resources under your control with due respect.
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum
• Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
• Enable a learning and growth culture whereby information regarding successes, issues,trends and ideas are actively shared between team members.
• Encourage innovation, change agility and collaboration within the team.
• Develop and maintain productive and collaborative working relationships with peers, team members and stakeholders.

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Requirements

• Matric
• At least 2 - 3 years’ experience, preferably in medical scheme industry.
• At least 2 - 3 years Client services or call centre experience
• Proficient in MS Office (Excel, Word, Outlook)

Duties & Responsibilities

• Maintaining and updating of medical practice information
• Capturing and loading of provider and/or clinical data
• Administering the contracting of service providers on system
• Participate in Provider Engagement projects on an ad hoc basis
• Communicate verbally and in writing with medical practices in a professional manner
• Investigate and resolve claim queries
• Handle incoming telephonic and email queries from providers and third parties
• Educating and supporting the external healthcare providers in the business systems.
• Conduct telephonic surveys of service providers.

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Requirements

• Grade 12
• FAIS – Completed RE5 Certificate and Credits (60 credits)
• At least 5 years’ experience in commercial underwriting
• Technical knowledge on the underwriting of Non-Motor and Motor Commercial risks
• Proven track record of underwriting experience e.g., assessing exposure, understanding risk reports, underwriting levels and risk rating
• Basic system operating knowledge essential
• Must be able to work in Word and Excel
• General office administration knowledge
• Must be able to handle pressurized environments

Duties & Responsibilities

• Buid and maintain internal and external relationships with all key stakeholders
• Take adequate underwriting action on audit findings
• Compile and management of audit findings
• Stakeholder engagements within various internal and external divisions and partners
•  Must be capable of working independently Assist with Underwriting Audits process on Outsource and Broker Binder Business Partners
• Maintaining and building relationships with Outsource and Broker Binder Business Partners Support Underwriting and Marketing Teams where required