Vacancies at Mr Price Group

key responsibilities

• Create and maintain booking sheets on LMS.
• Capture training registers.
• Assist in the preparation of events and training solutions.
• Support the Skills Dev team in the delivery of SETA programmes.
• Support the Skills Dev team in the delivery of learner graduations.
• Updating and maintaining of learner records.
• Perform other related duties as assigned.

requirements

Education:

• Grade 12
• A completed related HR or Learning and Development qualification

Experience:

• A minimum of 1 years of experience within a Learning / Training and Development administration / support role (advantageous)
• Proficient with the MS office suite
• Experience with working with SETA (advantageous)

Knowledge/ Skills:

• Attention to detail
•  Highly organized
•  Deadline driven and able to work under pressure
• Excellent customer service skills
• The ability to work on numerous activities simultaneously

Key Attributes:

• Self-motivated, proactive and works independently.     
• Ability to communicate at all levels of the organisation.

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Key Responsibilities:       

• Provide a fast, friendly service by actively seeking out customers to assess their needs and to provide assistance.
• Actively strive for quick complaint resolution and the avoidance of escalation of issues.
• Offer customers an exemplary and timely service.
• Effectively serve multiple customers, discover their needs, and make recommendations to generate sales.
• Build and maintain internal and external customer satisfaction.
• Provide comprehensive follow-up, often going between customer and suppliers to resolve issues, and tailor resolutions to meet customer needs.
• Promote and/or market credit to customers.
• Efficiently drive credit applications in store.
• Successfully meet and/or exceed monthly credit targets efficiently.
• Promote and/or market credit to customers’ personalized product.
• Achieve and/or exceed daily sales goal by cross selling and promoting additional products and services,
• Assisting customers to complete credit applications utilizing iPads
• Maintain working knowledge of store’s policies and procedures.
• Maintain knowledge of current sales, sales promotions and campaign related requirements.
• Efficiently perform department tasks including creating displays and processing transactions.
• Assist store managers/associates to identify and resolve issues in the store.
• Maintains high level of personal integrity (e.g., practices and policies, work, high levels of attendance and personal appearance, schedule, accurate timekeeping records, etc.).
• Build and maintain strong customer relationships to ensure leads, future business and maximum productivity.
• Provide accurate product information to all customers when needed.
• Enhance product knowledge utilising resources available.
• Maintain updated knowledge on all product related concepts.
• Ensure increased customer engagement by providing appropriate advice to customers.
• Provide effective communication and presentation to customers.   

Requirements:   

• Grade 12 qualification essential
• A minimum of 1 years’ experience in a similar role
• Selling skills essential
• Sales experience in the retail industry
• General administrative skills
• Knowledge of merchandising and stock management
• Customer service orientation and focus

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key responsibilities

• Engage with prospective customers to present information and explain available products.
• Persuades potential customers to purchase a product.
• Explain products and prices, and answer questions from customers.
• Drive sales through upselling products based on customer's needs analysis and preferences.
• Train customers on the set-up, operation, and maintenance of mobile devices and accessories.
• Maintain updated knowledge on all product related concepts.
• Facilitate and manage the out-of-box failures (OBF) and repair policies.
• Efficiently perform department tasks including daily stock hazard counts, creating merchandise displays, remerchandising, pricing markdowns according to the planogram, transferring merchandise, inventory control, and processing transactions.
• Maintain cellular kiosk including updating display, ensuring tidiness at all times.
• Facilitate stock receiving process and ensure all merchandise is represented on the floor.                               

requirements

• Grade 12
• 1-2 years relevant experience in a similar role
• Customer orientation
• Attention to detail
• Problem solving                                              

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what experience we’re looking for?

• A+, N+, Microsoft 365 Certified: Modern Desktop Administrator Associate, MCSA (Windows Server 2012), MCSE, VCTA (VMware) or similar
• 4 - 6 years business experience (preferably in a Retail Environment)
• Point of Sale systems and related hardware and basic ERP skills
• Retail industry knowledge, end-user support, networking, and server administration a day in your life?

User Account Administration

• Respond to requests for new user creation / administration / deletion
• Assist 1st line support with troubleshooting user account and permission-related issues for Point of Sale and Active Directory accounts

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key responsibilities

Current Trade:

• Drive current trade through reaction and agility to ensure that planned sales are met or exceeded.
• Develop proactive action plans that address product performance issues and action accordingly in collaboration with planner and feedback to management.
• Communicate any changes from current trade that impact other departments such as resource, marketing and visual merchandising.
• Monitor and manage sales by style, pre-production timelines orders and performance milestones to ensure delivery performance through reaction to current trade.
• Manage Supplier relationships and resolve delivery issues with suppliers.
• Conduct relevant competitor analysis and store visits and relay findings to the Buying Brand Merchant and team.            

Post Mortem & Seasonal Strategy:

• Compile and present to senior business leaders a post mortem on trade reports, including good, bad and ugly based, competitor analysis, supplier performance, actual product execution as well as marketing and trend feedback.
• Formulate a sub category strategy that forms the basic of the seasonal assortment framework, ensuring item dominance and clarity of offer for our customer, incorporating trend and post mortem learns for the foundation of this strategy.
• Formulate a seasonal Supplier strategy with your team, inclusive of the resource department that is well considered, risk balanced, allowing for an agile, highly reactive strategy whereby the golden rule forms the basic of the supplier partnership.
• Compile and present to senior business leaders a seasonal strategy including sub cats against the determined.               

Assortment, Booking & Production:

• Based on strategy calls, confirm trends, source samples and present range.
• Confirm supplier roll up with the resource department.
• Work with designers to ensure that graphics, artwork and CAD building are proactively briefed and produced timeously for review.
• Responsible for assortment building in collaboration with planner, present back to Brand Merchants if applicable.
• In collaboration with the greater team in preparing for review ensuring that the range is aligned with seasonal strategic objectives.
• Prepare range and verify that all KPI’s, width & depth, PMO & sales targets are aligned.
• Align the booking process with production timelines and in-store deliveries in collaboration with planner and resource.
• Ensure the fit and pre-production sample process delivers the right quality for the right price, and is aligned with the production process and timelines.
• Confirm and raise purchase orders and any amendments                      

Travel:

• Travel locally and abroad to assess current market trends and provide detailed feedback accordingly.

Team Commitment:

• Contribute proactively in all team meetings and working sessions.
• Provide direction and coaching to the Trainee Buyer and/or Junior Buyer.                                                                

requirements

Education:

• Diploma/Degree: Fashion Design or Clothing Management.                                

Experience:

• Minimum of 3 - 5 years relevant buying experience in beauty/cosmetics within a retail fashion environment
• Product development experience (advantageous)