Vacancies at The Shoprite Group of Companies

Purpose of the Job

The purpose of the role is to perform standard testing activities, in order to ensure the successful implementation of business solutions. The role designs, develops and administers a series of tests and evaluations that identify any potential issues with a product before its general release, including defect fixes, functional and non-functional testing, system enhancements, new applications, fixes for incidents and disaster recovery testing (includes changes to systems or business products).

The role verifies and validates with the Test Manager / Senior Testing Analyst that the intended solution meets stated requirements and specifications that guided its design and development, and that they work within required standards and frameworks. The role works alongside the project, testing and functional teams to provide technical applicaiton testing and evaluation support and execution to deliver client application support and ensure IT operations run smoothly. The role executes operational processes of low to medium complexity and scale.

Job Advert Details

Job Category

IT

Job Objectives

• IT Solution / System Testing: - As a TA 1 the following is expected from you
• Review of supporting documentation for accuracy (BRD, BRS, FS, IFS, etc.)
• Identification of system functions for testing
• Identification and extraction of test requirements with expected results and success criteria.
• Test case scenario creation and Sequencing of test cases.
• Design the Test Case Library
• Test execution scheduling
• Execution of test case packs
• Logging of defects and change requests
• Updating of test cases
• Progress reporting on test execution status, defects, blockers, delays.
• Defect reporting and management
• Liaison with development, business analysts and management

Qualifications

• Degree or Diploma in Information Technology or a related field – (essential).
• Formal software testing training (e.g. ISEB, ISTQB CTFL) – (desired).

Experience

• +2 years’ experience as a Test Analyst with demonstrable experience with manual testing, SQL experience and testing in an Agile environment – (essential).
• Knowledge of functional testing, system testing, integration testing, regression testing – (essential).
• Knowledge of structured test methods and processes – (essential).
• Exposure to testing user interfaces – (essential).
• Understanding of testing concepts and the role of QA within Agile development methodology / Scrum management techniques – (essential).
• Experience with API testing, Automated testing tools and Remedy or similar CM experience – (desired)
• Testing experience in a retail – (desired).
• Knowledge of systems performance testing, user acceptance testing – (desired).
• Experience of testing using an automated test tool such as QC and QTP/Selenium/Test Complete/Robot Framework or any other – (desired).

Knowledge and Skills

• Technical and Functional skills in AGILE or Waterfall work methods (Foundational)
• Team Player - This individual must be able to work within a team as well as with other teams within the organsition to trubleshoot and where possible, resolve issues as well as having been exposed to conflict situations.
• Applies Systemic design thinking to derive innovative solutions - Foundational ability to understand a holistic view and impact of the system and stakeholder and user needs. Applies original thinking in approach to job responsibilities and to improve processes, methods, systems, or services

go to method of application »

Purpose of the Job

The Shoprite Group of Companies has an opening for a Field Support Engineer II.

This role ensures continuous IT infrastructure service delivery for IT users through timely installations and resolving issues.

The successful incumbent will be responsible for; Incident management of end-user store devices, set-up, configuration and installation of end point devices, i.e desktops and POS. As well as management of infrastructure vendors, i.e cabling, UPS, Voice, Data, end point installations and management of the new store opening process.

Job Advert Details

Job Category

IT

Job Objectives

Incident management of end user store devices:

• Reported incidents must be resolved or a work around found within agreed Service Level Agreement (SLA). Understand and adhere to the different levels of authority of users and accompanying SLA’s (e.g. executives get immediate assistance; users can be given up to 4 hours to resolve, etc.).
• Second Line telephonic user support. Remote support by dialling into end point, i.e. desktop of store device
• Visit with user or site to resolve issue.
• Physically doing a call-out to resolve problems at the user’s work station (third option).
• Ensure quality work delivered, which will include monitoring of performance. Ensure continuous service.
• Take ownership of problems and progressing problem resolution.
• Providing advice or training to users about the systems functionality, correct operation or constraints, - devising work-arounds, correcting faults.

To set-up, configure and install end point devices, i.e desktops and POS. Installation and configuration of new end point devices, i.,e. PCs, POS:

• Reloading of software of PCs and store end point devices.
• Ensuring integrity and cesurity of user or end point data.
• Installation and configuration of peripherals, i.e. printers.

Adhere to installation standards and configurations.

• Manage infrastructure vendors, i.e cabling, UPS, Voice, Data, end point installations:
• Liaise and Manage Third Party vendors to perform installations or maintenance Comply and ensure standards are enforced.
• Servicing of end point devices and peripherals.
• Install and configure end point devices as part of rollout projects.

Manage the new store opening process:

• Engage and understand business requirements for new site layouts
• Plan and facilitate installations of third party services.
• Escalations of issues for planned installations.
• Progress communications of site installations.
• Installation and configuration of store end point devices.
• Manage vendor and assist with installations of Voice, Data and wireless installations.

THIS POSITION IS BASED IN EAST LONDON - EASTERN CAPE

The successful incumbent must be in possession of a driver's license and be able to travel vast distances, which may entail being away from home for periods at a time.

Qualifications

Essential:

Matric/ Grade 12

• A+, N+, MCSE certification
• Experience
• Essential:
• 2-4 Years experience in IT field support

Knowledge and Skills

Essential:

• Micosoft products i.e: Windows, Office suite etc
• Network topologies, support and setup thereof
• TCP/IP Networking

Desirable

• UNIX and Linux

go to method of application »

Purpose of the Job

To ensure continuous IT infrastructure service delivery for IT users through timely installations and resolving issues.

Roles Outcomes entails: Incident management of end user store devices, To set-up, configure and install end point devices, i.e desktops and POS, Manage infrastructure vendors, i.e cabling, UPS, Voice, Data, end point installations, Manage the new store opening process.

Job Advert Details

Job Category

IT

Job Objectives

Incident management of end-user store devices:

• Reported incidents must be resolved or a workaround found within the agreed Service Level Agreement (SLA). Understand and adhere to the different levels of authority of users and accompanying SLAs (e.g. executives get immediate assistance; users can be given up to 4 hours to resolve, etc.).
• Second Line telephonic user support. Remote support by dialing into endpoint, i.e. desktop or store device
• Visit with the user or site to resolve the issue.
• Physically doing a call-out to resolve problems at the user’s work station (third option).
• Ensure quality work is delivered, which will include monitoring of performance. Ensure continuous service.
• Take ownership of problems and progress problem resolution.
• Providing advice or training to users about the systems functionality, correct operation or constraints, - devising workarounds, and correcting faults. To set up, configure and install endpoint devices, i.e desktops, and POS.

Installation and configuration of new endpoint devices, i.,e. PCs, POS:

• Reloading of software of PCs and store endpoint devices.
• Ensuring integrity and security of user or endpoint data.
• Installation and configuration of peripherals, i.e. printers.
• Adhere to installation standards and configurations.
• Manage infrastructure vendors, i.e cabling, UPS, Voice, Data, endpoint installations:
• Liaise and Manage Third Party vendors to perform installations or maintenance Comply and ensure standards are enforced.
• Servicing endpoint devices and peripherals.
• Install and configure endpoint devices as part of rollout projects.

Manage the new store opening process:

• Engage and understand business requirements for new site layouts
• Plan and facilitate installations of third-party services.
• Escalations of issues for planned installations.
• Progress communications of site installations.
• Installation and configuration of store endpoint devices.
• Manage vendor and assist with installations of Voice, Data, and wireless installations.

Qualifications

Essential

• Matric/ Grade 12
• A+, N+, MCSE certification

Experience

Essential

• 2-4 Years experience in IT field support

Knowledge and Skills

Essential

• Microsoft products i.e: Windows, Office suite, etc Network topologies, support and set up thereof TCP/IP Networking Desirable UNIX and Linux

go to method of application »

Purpose of the Job

To ensure continuous IT infrastructure service delivery for IT users through timely installations and resolving issues. Roles Outcomes entails: Incident management of end user store devices, To set-up, configure and install end point devices, i.e desktops and POS, Manage infrastructure vendors, i.e cabling, UPS, Voice, Data, end point installations, manage the new store opening process.

Job Advert Details

Job Category

IT

Job Objectives

Roles outcomes:

• Incident management of end-user store devices.
• Reported incidents must be resolved or a workaround found within the agreed Service Level Agreement (SLA).
• Understand and adhere to the different levels of authority of users and accompanying SLAs (e.g. executives get immediate assistance; users can be given up to 4 hours to resolve, etc.).
• Second Line telephonic user support. Remote support by dialing into endpoint, i.e. desktop or store device.
• Visit with the user or site to resolve the issue. Physically doing a call-out to resolve problems at the user’s work station (third option).
• Ensure quality work is delivered, which will include monitoring of performance.
• Ensure continuous service.
• Take ownership of problems and progress problem resolution.
• Providing advice or training to users about the systems functionality, correct operation or constraints, - devising workarounds, correcting faults.
• To set up, configure and install endpoint devices, i.e desktops, and POS.
• Installation and configuration of new endpoint devices, i.,e. PCs, POS.
• Reloading of software of PCs and store endpoint devices. • Ensuring integrity and security of user or endpoint data.
• Installation and configuration of peripherals, i.e. printers.
• Adhere to installation standards and configurations.
• Manage infrastructure vendors, i.e cabling, UPS, Voice, Data, endpoint installations.
• Liaise and Manage Third Party vendors to perform installations or maintenance Comply and ensure standards are enforced.
• Servicing endpoint devices and peripherals.
• Install and configure endpoint devices as part of rollout projects.
• Manage the new store opening process.
• Engage and understand business requirements for new site layouts.
• Plan and facilitate installations of third-party services.
• Escalations of issues for planned installations. Progress communications of site installations.
•  Installation and configuration of store endpoint devices.
• Manage vendor and assist with installations of Voice, Data, and wireless installations.

Qualifications

Essential:

• Matric/ Grade 12 • A+, N+, MCSE certification

Experience

Essential:

•  3 - 5 Years experience in IT field support

Knowledge and Skills

Essential:

•  Microsoft products i.e: Windows, Office suite, etc
• Network topologies, support, and setup thereof
• TCP/IP Networking Advantageous
• UNIX and Linux

go to method of application »

Purpose of the Job

To ensure continuous IT infrastructure service delivery for IT users through timely installations and resolving issues.Role Outcomes entails: Incident management of end user store devices;  set-up, configuration and installation of end point devices, i.e desktops and POS; managing infrastructure vendors, i.e cabling, UPS, Voice, Data, end point installations; managing new store opening process.

Job Advert Details

Job Category

IT

Job Objectives

Incident management of end-user store devices:

• Reported incidents must be resolved or a workaround found within the agreed Service Level Agreement (SLA). Understand and adhere to the different levels of authority of users and accompanying SLA’s
• Second Line telephonic user support. Remote support by dialing into end-point, i.e. desktop of store device
• Visit with user or site to resolve the issue.
• Physically doing a call-out to resolve problems at the user’s work station (third option).
• Ensure quality work delivered, which will include monitoring of performance. Ensure continuous service.
• Take ownership of problems and progressing problem resolution.
• Providing advice or training to users about the systems functionality, correct operation or constraints To set up, configure and install endpoint devices, i.e desktops and POS.

Installation and configuration of new end-point devices, i.,e. PCs, POS:

• Reloading of software of PCs and store endpoint devices.
• Ensuring integrity and security of user or endpoint data.
• Installation and configuration of peripherals, i.e. printers.
• Adhere to installation standards and configurations.

Manage infrastructure vendors, i.e cabling, UPS, Voice, Data, end-point installations:

• Liaise and Manage Third Party vendors to perform installations or maintenance. Comply and ensure standards are enforced.
• Servicing of end-point devices and peripherals.
• Install and configure end-point devices as part of rollout projects.

Manage the new store opening process:

• Engage and understand business requirements for new site layouts
• Plan and facilitate installations of third-party services.
• Escalations of issues for planned installations.
• Progress communications of site installations.
• Installation and configuration of store end-point devices.
• Manage vendor and assist with installations of Voice, Data and wireless installations.

Qualifications

Essential:

• Matric/ Grade 12

A+, N+, MCSE certification

Experience

Essential:

1- 2 Years experience in IT field support

Knowledge and Skills

Essential:

• Must be in possession of a valid Drivers Licence
• Must be & able to drive vast distances & be away from home for extended periods when required
• Microsoft products i.e: Windows, Office suite etc Network topologies, support and setup thereof TCP/IP Networking

Desirable:

UNIX and Linux