Vacancies Open at JLL

What this job involves:  

• Provide an “all round” engineering support, maintaining the buildings, primarily at the client site, in Johannesburg. To provide the necessary support to the engineering helpdesk and shift team under the direction of the Lead Engineer.
• Ensure any parts required are clearly and accurately stated.
• Ensure that any difficulties encountered on engineering activities are reported to the Lead Engineer.
• To ensure safe, professional, and conscientious conduct.
• Ensure all record keeping functions are completed on a daily basis.
• Responsible under the Lead Engineer for ensuring that all activities within the building are known and that they are being carried out with due regard to Health and Safety, maintaining the 100% uptime criteria.
• Ensure you deliver the highest level of customer experience at all times.

What your day-to-day will look like:

• Engineering Control Room, plant areas, workshops, stores, changing/rest areas etc. are kept to the highest level of housekeeping.
• Reactive works: Pro actively action work orders which are assigned, and to proactively assist to help reduce volume and work order age.
• Assist with obtaining quotations and/or ordering of any parts required to maintain plant operation and/or system resilience.
• Undertake and/or support ad-hoc requests from the Engineering Management Team.
• To ensure all site tools/equipment and keys inventory are properly looked after.
• To follow all local processes and escalation procedures.
• Be familiarised with standard and emergency operating procedures.
• Duties to include assisting in fault finding on lighting and power circuits both 3 phase & single phase.
• Fault finding on control panels, Variable speed drives.
• Ensure completion of all tasks within agreed SLA’s
• Ensure effective communication with the client and management team is maintained at all times.
• All work to be carried out with minimal disruption to the service and business operations.
• Operate as a team with other technicians by sharing expertise and experience to help resolve operational problems.
• Complete and update EHS documentation as required including the completion of toolbox talks,
• Required to complete both electrical, and handy man tasks and any works as directed by Lead Engineer or management.
• Ensure all the services are always delivered inline with JLL SSoW (Safe Systems of Work). 

Desired or preferred experience and technical skills:

• Be part of the on-call system for site
• To ensure that work orders both Reactive and planned are completed within agreed SLA’s.
• Ensure any materials are requested /ordered in a timely manner.
• AP Duties on site LV/HV
• 2 years’ experience in Building Services industry
• Apprenticeship served.
• Strong communication skills and the ability to deal with all levels of staff, or difficult situation.
• Pro-active in achieving the highest standard of operation.
• Spares ordering
• Strong communication skills

Location:

• A site-based role, working standard hours Monday – Friday 40 hours per week.
• Located on site at the client’s offices, cover at other sites may be required.

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Job Summary

• The WorkPlace Ambassador is responsible for delivering exceptional experience every day through enhanced engagement, proactive communication, and high touch service within a select portfolio of properties.

Job Responsibilities

• Serve as the initial point of contact for all JLL colleague inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of JLL colleagues and guests.
• Execute Ambassador services in a manner consistent with the SLA’s, standard processes, professional brand image and compliant with applicable local laws, rules, and regulations.
• Conduct routine walkthroughs and assessments of the soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for JLL.
• Support data collection, analysis and reporting to ensure alignment with the JLL’s goals and objectives.
• Strive to continually improve experience service performance.
• Achieve and exceed goals including performance goals, team goals and JLL’s goals and objectives.
• Coordinate colleague communications and engagement via JLL’s digital platforms as required.
• As appropriate, work with key account and client stakeholders to organize, host, and operationalize key engagement events within the assigned client location to enhance experience.

Ensuring Exceptional Service

• Works collaboratively within the account team in the delivery of Experience Services across all business lines (Facility Management, Engineering, Transactions, Projects, etc.).
• Assists with third party vendor relationships and service partners to provide maximum service delivery.
• Intuitive service delivery, anticipating needs or concerns exceeding JLL’s expectations.
• Builds meaningful lasting relationships with JLL colleagues and guests, carrying calling and culture cards.
• Visibly engaged and well known in the workplace; spends a minimum of two hours per day welcoming colleagues while also walking floors to ensure Workspaces (offices, desk, conference rooms, mailroom, pantries, etc.) are stocked and maintained.
• Receives and responds to all requests or issues within one day of receipt, including a personal follow up to JLL’s colleagues to ensure questions / requests are answered.
• Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to JLL’s operations occur.
• Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies.
• Assistance and flexibility with JLL events as needed to ensure flawless delivery.
• Support for conference room bookings including resolution of scheduling conflicts.
• Supports other teams as required to ensure JLL’s colleagues and guests always receive a high-level service – a multi-skilled and flexible team approach.
• Provide administrative and operational excellence for soft services.
• Perform additional job duties, as requested.

Qualifications

• Bachelor’s degree or equivalent.
• 1-3 years minimum prior relevant experience in hospitality, facility / property management, operations and/or knowledge of commercial real estate, preferred.
• Exceptional customer service skills and professionalism with a passion for hospitality.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.
• Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service.
• Ability to work independently – strong prioritization and time management skills.
• Ability to work with diverse teams – lead and/or follow; respectful, cooperative, accountable.
• Excellent verbal and written communication skills with the ability to communicate professionally.
• Excellent organizational skills and process management.
• Ability to adapt to new devices, technology, and applications.
• Proficient skills in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook).

go to method of application »

Job Summary

• The WorkPlace Ambassador is responsible for delivering exceptional experience every day through enhanced engagement, proactive communication, and high touch service within a select portfolio of properties.

Job Responsibilities

• Serve as the initial point of contact for all JLL colleague inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of JLL colleagues and guests.
• Execute Ambassador services in a manner consistent with the SLA’s, standard processes, professional brand image and compliant with applicable local laws, rules, and regulations.
• Conduct routine walkthroughs and assessments of the soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for JLL.
• Support data collection, analysis and reporting to ensure alignment with the JLL’s goals and objectives.
• Strive to continually improve experience service performance.
• Achieve and exceed goals including performance goals, team goals and JLL’s goals and objectives.
• Coordinate colleague communications and engagement via JLL’s digital platforms as required.
• As appropriate, work with key account and client stakeholders to organize, host, and operationalize key engagement events within the assigned client location to enhance experience.

Ensuring Exceptional Service

• Works collaboratively within the account team in the delivery of Experience Services across all business lines (Facility Management, Engineering, Transactions, Projects, etc.).
• Assists with third party vendor relationships and service partners to provide maximum service delivery.
• Intuitive service delivery, anticipating needs or concerns exceeding JLL’s expectations.
• Builds meaningful lasting relationships with JLL colleagues and guests, carrying calling and culture cards.
• Visibly engaged and well known in the workplace; spends a minimum of two hours per day welcoming colleagues while also walking floors to ensure Workspaces (offices, desk, conference rooms, mailroom, pantries, etc.) are stocked and maintained.
• Receives and responds to all requests or issues within one day of receipt, including a personal follow up to JLL’s colleagues to ensure questions / requests are answered.
• Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to JLL’s operations occur.
• Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies.
• Assistance and flexibility with JLL events as needed to ensure flawless delivery.
• Support for conference room bookings including resolution of scheduling conflicts.
• Supports other teams as required to ensure JLL’s colleagues and guests always receive a high-level service – a multi-skilled and flexible team approach.
• Provide administrative and operational excellence for soft services.
• Perform additional job duties, as requested.

Qualifications

• Bachelor’s degree or equivalent.
• 1-3 years minimum prior relevant experience in hospitality, facility / property management, operations and/or knowledge of commercial real estate, preferred.
• Exceptional customer service skills and professionalism with a passion for hospitality.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.
• Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service.
• Ability to work independently – strong prioritization and time management skills.
• Ability to work with diverse teams – lead and/or follow; respectful, cooperative, accountable.
• Excellent verbal and written communication skills with the ability to communicate professionally.
• Excellent organizational skills and process management.
• Ability to adapt to new devices, technology, and applications.
• Proficient skills in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook).