Vacant Positions at Measured Ability Group of Companies

Core Accountabilities:

• Supporting the effectibve procurement of products and services in a timely and efficient manner.
• Maintaining master data: materials, suppliers, and workflows.
• Supporting the Procurement organization to ensure that all relevant documentation is complete and available in SAP (for example RFP, scoring tools and results, Signature Sheets, Contracts, SoWs).
• Providing operational procurement support as assigned by the Team Lead (for example support to supplier data entry blocked invoice resolution, or MyBuy purchase requisitions).
• Working with team members and business partners to mitigate any Procurement and/or business issues and help achieve agreed business goals.
• Executing operation procurement activities in line with a responsible Procurement approach while using tools, processes, policy setting, and enforcement in alignment with DOP business processes.
• Contributing that established targets and metrics on customer service are delivered. Track and monitor these metrics where required, and escalate issues as they arise.
• Optimizing processes in order to increase quality and efficiency standards.
• Personal Accountabilities
• Training – Perform continuous professional development activities and ensure up-to-date training in processes and systems relevant to the position.

 Education, experience, and skills

Required:

• University-entry diploma.
• Business level fluency in English as well as the primary business language of the site(s).
• 2+ years of procurement operational purchasing or procurement support experience.
• Experience with enterprise IT systems and procure-to-pay tools.
• Strong organizational and time-management skills.
• Skilled in Google tool suite.
• Effective interpersonal skills. Good communication written and spoken.

 Desired:

• University degree in a business-related study.
• Life Sciences experience.
• 5+ years’ experience in operational/tactical Procurement processes.
• Experience with enterprise systems and procure-to-pay tools and eSourcing tools.
• Excellent interpersonal skills. Good communication written and spoken.
• Competence or fluency in other sub-region languages is strongly encouraged.

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Key requirements:

• BA Honors or MA in Business, MBA would be an advantage
• Strong analysis and problem-solving ability
• Business acumen 
• Expert influencing, persuading and negotiating skills
• Minimum 5 years in Automotive sales
• A clear understanding of the dealership function in the Automotive industry
• Sales forecasts

Key function:

• Establish growth opportunities and pursue an increase in sales according to expected monthly projected numbers
• Work closely with sales colleagues in all departments to achieve expected sales growth targets
• Research competitors and suggest appropriate pricing and promotional activities
• Ensure product availability 
• Manage and track sales budget
• Building the commercial vehicle strategy and execution plan
• Process development, operational planning to support forecasts and new launched of commercial vehicles

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Requirements:

• Tertiary qualification in Sales & Marketing or equivalent (non-negotiable).
• A minimum of 5 years of experience in Sales, Management, Key Accounts Management or Market Development (non-negotiable).
• A valid driver's license and a reliable, roadworthy vehicle (non-negotiable).
• Knowledge of the relevant industry (advantageous).
• MS Office knowledge and experience with CRM software.

Responsibilities:

• Attend sales meetings for the team on a weekly and monthly basis.
• Follow up on all queries as soon as possible.
• Accurate daily, weekly and monthly reporting.
• Identifying and executing Trade Show and Exhibition opportunities to grow sales.
• Master data maintenance.
• Ensure the front-end route to market master data is consistently updated including rep call adherence, call frequency and strike rate information is readily available for line managers on a national scale.
• Maintaining best practice sales resourcing model, including the implementation of sales route productivity and efficiencies.
• Planning a weekly sales route call schedule and ensuring the call schedules are maintained.
• Assist with identifying and developing emerging markets.
• Follow up on leads and assist in opening new customers.
• Ensure a coordinated approach to market development for new groups or individual customers across South Africa and Southern Africa.
• Negotiate and meet with customers to obtain the best possible opening order prices.
• Establish an excellent working relationship with colleagues and clients.
• Check the following reports on a daily basis: Limits exception report and call reports.
• Submit a weekly sales report to the GM, Head of Sales and Branch Managers.
• Check and resolve the following reports in terms of the Revenue and GP: Rep call reports, call schedule adherence, strike rate and quotes.
• Visit customers with sales representatives, especially where market development opportunities present themselves.
• Identify tender opportunities in South Africa and Africa and complete all tender documentation when necessary.
• Submit and follow up on tenders regularly.
• Implement, manage, control and report on key sales metrics through the sales CRM system.
• Determine the coaching and training needs of the team members and develop a training plan.
• Assist the branches/ GM with ad-hoc duties.
• Represent management at functions and stakeholder engagements.

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Requirements

• Matric Certificate
• Experience in a similar role
• Relevant tertiary qualification
• Knowledge of IT Equipment and IT Glue is essential

Key Responsibilities

• Diagnose and resolve hardware and software issues related to desktops, laptops, printers, mobile devices, and other IT equipment. Escalate complex issues to higher-level support teams when necessary.
• Configure, and maintain desktop operating systems, software applications, and peripheral devices. Ensure that all equipment is up to date with necessary patches and updates.
• Record, track, and document the problem-solving process, including all actions taken, relevant research articles, software/hardware information as well as the final resolution
• Apply diagnostic utilities and best practice methodology to aid in troubleshooting. (And yes, Google/ IT Glue is your best friend, use it!)
• Update technical support documentation and all pertinent information in IT Glue
• Ensuring escalation from First-Second-Third-Technical escalation protocol
• Troubleshoot Windows Desktop, Server, Microsoft Office, and other Business Applications used by our clients
• Utilise Kaseya and other monitoring platforms to maximum efficiency
• Report any escalations to the Help Desk Manager
• Provide quality and swift remote support to our clients.
• Respond to assigned tickets/tasks following SLA guidelines of 4 hours utilizing Kaseya
• Provide basic training and guidance to end-users on IT-related topics, such as best practices for using software applications and maintaining security protocols.
• Collaborate with second and third-line support teams to resolve complex issues. Work closely with IT management to identify recurring problems and suggest improvements.
• Ensuring tickets are closed/put on hold where appropriate.
• Provide quality and swift remote support to our clients.
• Respond to assigned tickets/tasks by SLA guidelines of 4 hours utilizing Kaseye
• Take ownership of tasks and follow through to ensure complete resolution.
• Perform post-resolution follow-ups to help requests.
• Follow all company policies and best practices such as accurate time tracking.
• Follow customer issues through to completion to ensure resolution and customer satisfaction have been achieved.
• Attend daily meetings with the Help Desk Manager twice a day, in the morning at the start of the day and in the afternoon at the end of the day to strategize for the day and report back on any issues.

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QUALIFICATIONS

• Matric and/or Post Matric qualification (Retail Management Qualification)

MINIMUM REQUIREMENTS

• Supervisory/Team leadership experience
• 2 to 3 years’ sales/customer service experience in the Steel Industry
• Proficiency on all MS OFFICE packages, SAGE system and Point of Sale;
• Reports writing skills;
• Steel product knowledge;
• Customer service centric;
• Results driven and customer focused.

KEY RESPONSIBILITY AREAS

1. Drive Profitability

• Development of marketing campaigns and promotional offers to the customers,
• Generating more revenues and increasing the business' profitability.

2. Customer Relationship Management

• Manage & Lead team to build and sustain mutually beneficial relationships.

3. Maximize and Measure Sales Performance

• Grow sales by identifying cross-sell and up-sell opportunities through coaching the team.

4. Build & develop customer centric capability

• Continuously improve processes and the customer experience.

5. Stock management and control

• Ensure the shop is properly stocked and all relevant line items in stock.

6. Leading the Team

• Coach team members on achieving goals and developing necessary skills that get results. 

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MINIMUM REQUIREMENTS

• +5 years’ Sales/Customer Service Management experience in the DIY/Retail Market.
• Good Steel and/or other related product knowledge;
• Excellent Customer service centric;
• Results driven and customer focused;
• High level of computer Literacy (i.e. Microsoft suites and working with/interpret Data).
• Matric and/or Post Matric qualification in Retail/Marketing/Business Management. 

KEY RESPONSIBILITY AREAS

• Position the value proposition based on customer and consumer needs
• Lead and execute through the line activations to improve brand & product visibility.
• Build and sustain mutually beneficial relationships with all existing and potential clientele
• Collaborate cross functionally to leverage skill and expertise.
• Manage the Teams to continuously improve processes and the customer experience;
• Achieves financial objectives by preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actions.
• Keep abreast of market trends to determine the need for improvements in the stores.
• Grow and expand current range to cater for new business and customer demand.
• Conduct regular supplier meeting to discuss pricing, range and quality.
• Ensure effective promotions campaigns are running fortnightly/monthly and communicated.
• Engage suppliers for demos, promotions and marketing gear.