Senior Travel Consultant at African Safari Group

Job description

Please note: In order to apply for this role, you MUST HAVE a proven track record in 4/5-star safari sales for at least 3 years; AND building full itineraries (flight, hotel, lodges, activities, transfers etc); OR, have your own business in Southern Africa related travel.

Secondly, if you have an amazing personality, love people, talking on the phone for hours, love sending people on bucket-list safaris and are administratively awesome then we are looking for you...

Who we are:

African Safari Group (ASG) is an African Inbound Tour Operator, covering both Southern and East Africa's best safari experiences and luxury accommodation. See LinkedIn for more https://goo.gl/YiHPz7

What we do:

Our understanding of our guest's needs, combined with extensive product and destination knowledge, makes us specialists in building tailor-made itineraries that accurately match customer expectation, delivering stress & hassle-free experiences (including flights, transfers, activities and anything a client might need to experience their dream African safari).

What you'll (need to) do:

• Telephonic consultation with an international clientele, interested in booking tailor-made safaris and package tours
• Providing general and specific advice about different travel destinations, in other words, Wowing clients with your knowledge on African Safaris
• Drawing up of complicated, yet attractive travel itineraries that meet the client's budget and expectations
• Making suitable arrangements with lodges, airlines, hotels, tour operators, car rental, transfer companies, etc
• Advising the client about travel issues including required documentation and financial matters such as appropriate exchange rates
• Being yourself and providing happiness in supporting clients before, during and after travel - ensuring African Safari Group clients stay African Safari Group Clients
• Collecting and dealing with client payments
• Approving supplier invoices for payments
• Performing general administration tasks
• Dealing with and documenting complaints in an efficient and diplomatic manner
• Making alternative arrangements for clients who have had their trips interrupted by unforeseen issues

What you'll (need to) bring:

• Expert knowledge of the Southern Africa luxury holiday destinations
• Well travelled in Southern Africa
• Extensive experience in dealing with high profile clients
• Excellent supplier relationships
• Positive, enthusiastic and friendly attitude
• Ability to work well as part of a team
• Ability to cope well under pressure
• Ability to meet sales targets
• Excellent sales skills, both over the telephone and face-to-face
• Excellent telephone skills
• Good computer literacy
• Excellent oral and written skills
• Competent grasp of geography
• Understanding of Forex
• Assisting your team members when they are on leave

What you'll earn:
Now for the fun part! You should know that we love rewarding our staff handsomely.
So we don't just offer you a basic salary but also commission, bonuses and cash incentives.

MONTHLY
Basic Salary = R12k - R15k, based on experience
Commission = 10% on all Sales Gross Profit
Bonuses = R1k - R20k, based on targets reached

WEEKLY

Cash incentives = cash for a range of KPI's