Spa Manager at Fairmont Hotels & Resort

Job description

Spa Manager

The Spa Manager is responsible for the establishment and execution of clear short term and long-term goals to ensure the spa is recognized as one of the highest quality spas in South Africa. These goals must ensure Colleague satisfaction, Guest satisfaction, financial success, health and safety and environmental stewardship. The Spa Manager is responsible for the daily leadership of the spa operations, ensuring all productivity and expense controls are followed as well as ensuring that all revenue opportunities, in keeping with the positioning of Willow Stream, will be capitalized upon.

Summary Of Responsibilities

Reporting to the Director, Operations responsibilities and essential job functions include but are not limited to the following:

• Consistently offers professional, engaging and friendly service
• Direct operations of the Spa facility, including short and long range strategic planning so that the spa operates cost effectively and efficiently.
• Ensure the establishment and execution of all departmental goals.
• Responsible for recruitment, recognition, training, developmental discussions, performance reviews and progressive action for all Colleagues within the Spa
• Serve as a link between the hotel and the spa industry.
• Meet with group meeting planners to show spa facility and programs as required.
• Promote and sell customized spa programs to conference groups as required.
• Tour prospective spa Guests.
• Promote all hotel and spa packages and promotions and identify new business and marketing opportunities.
• Assist in the Implementation of 12-month public relations program, i.e. calendar of events, media etc., and work with the PR Department in all aspects of spa promotions as required.
• Maintain thorough knowledge of competitors, including location, product offering, pricing, promotion and sales techniques.
• Administration and implementation of staff training in all aspects of the spa’s operations i.e. business telephone usage, guest relations, spa services (massage, body scrubs, facials etc.), retail sales etc.
• Assist in the supervision, operation and coverage of all spa departments
• Ensure all Colleagues follow all safety procedures and practices and lead by example.
• Assist in the development and adherence of all departmental emergency procedures.
• Responsible for fiscal budgeting and analysis for all Spa Departments within the facility.
• Approve payroll hours and hotel administered service charges/gratuity reports.
• Measurement of the spa actual performance to budget.
• Control the cost of goods purchased, services supplied and labor necessary to the sales and production of our products and service.
• Ensure that the spa department maintains a positive relationship internally and with all departments in the hotel.
• Participate in the Duty Manager Program