Contracts Manager at Bidvest Facilities Management

Job description

To implement and manage an integrated Facilities Management solution for clients within the region of responsibility in accordance with the SLA.

Key Performance Indicators:

• Responsible for driving integrated Facilities Management (FM) services and strategy for the client.
• Implementation of an effective HSE, Quality & Risk Management system in conjunction with the Contracts Manager, and in accordance to client needs.
• Responsible for training, coaching, mentoring & development of subordinate employees.
• Ensure adequate staff placement i.e. prepare suitable shift-roster and manage/approve applicable leave for subordinate employees.
• Manage performance & conflicts within subordinate employees & effect corrective actions, in line with company policies/procedure.
• Manage staff performance & facilitate improvement through regularly monitoring performance & providing required coaching, support & feedback.
• Building strategic relationships both internally and externally.
• Provide monthly reports and feedback on continued compliance to the SLA.
• Ensure timeous processing of invoices.
• Explore and recommend innovative methods, based on best practices, in order to bring about cost-effective solutions.
• Demonstrate and instil effective adherence to processes on infrastructure maintenance.
• Assist in the management of FM projects and provide technical support, where applicable.
• Monitor service providers’ (contractors) performance and effect corrective action on any deviations to the SLA.
• Ensure timeous sign-off and variance explanations on P&Ls.
• Manage back to back SLA agreements with suppliers and contractors.
• Identify gaps and deficiencies in services, advise and effect solutions as part of Continuous Improvement on FM services rendered.
• Conduct daily audits on FM services rendered and ensure that prescribed work quality and standards are sustained.
• Ensure delivery of efficient FM service as outlined in the Service Level Agreement (SLA).

Individual Specification

• Tertiary Education: National Diploma/Degree: Facilities Management, Property Management, Project Management, Operations Management or related FM formal qualification
• Secondary Education: Matric (Senior Certificate)
• Licenses: Valid SA drivers license
• Experience: 5 years relevant experience in Facilities Management, CRM, Property Management & Financial Management
• Technical/Core Training: Facilities Management, CRM, Property Management & Financial Management
• IT Training (General MS etc.): MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), SAP knowledge
• Statutory Requirements: Knowledge of OHS Act, ISO 9001 Quality Management, Risk Management Systems, Property Law & Contractual Law