Customer Support Manager_Technical Sales Engineer Truck Components at Eaton

Job description

Eaton Vehicle Group is currently searching for a Customer Support Manager - Technical Sales Engineer Truck Components, to be based in Wadeville, Johannesburg.

Primary Function:

Manage South African and Sub-Sahara African (SSA) territory to achieve EMEA business objectives as per profit plan and establish positive customer relationships and ensure profitable revenue growth for Eaton’s Vehicle Group products.

To provide Aftermarket product sales and service support, as well as Sales, Product and Driver training to Eaton VG distributors and customers to meet aftermarket growth objectives as defined by the annual profit and strategic plans.

Essential Functions:

• Be the focal point between the customer, distributor and relevant Eaton personnel in the organization, in all aspects involved with the region.
• Implement a Push / Pull through Marketing approach to position Eaton in the market and to create demand for VG product and service solutions. This includes value selling, training, support and follows up.
• Develop and manage distributors based on agreed business plan objectives.
• Collaborate with the VG business units and with the Global Aftermarket Organisation to align on key opportunities. Leverage project management skills to ensure key opportunities are executed in a timely fashion.
• Provide on-going and consistent market and business intelligence to the business. Utilize all tools and systems such as CRM to manage the opportunity pipeline.
• Develop and implement effective country/ regional and / or territory business plans to support region and divisional objectives.
• Assess customer requirements and identify unique needs at targeted customers.
• Design value propositions to drive year over year growth
• Manage distributor network to achieve suitable reach in the territory, through training and education and nurturing.
• Administer growth incentives and stocking programs and Marketing Development Funds
• Develop and maintain effective customer relationships based on trust and integrity.
• Manage distributor contracts including export controls.
• Manage the market introduction of new products effectively. This includes product pilots and / or seeding initiatives, and conduct test drives.
• Provide product, service, & sales training to distributors and customers in support of business objectives.
• Research, analyze and report market and competitive trends.

Desired Skills and Experience

Requirements:

• Minimum of 5 years’ experience in the commercial vehicle industry with technical knowledge and the ability to use technical knowledge during a sales pitch.
• N6/S4 Mechanical Engineering;
• Road Freight Transportation diploma/degree, Business Management or other related area preferred or actively pursuing such degree.
• Diploma in Sales & Marketing

This is an Equity Role EEE