Dimension Data uses the power of technology to help organisations achieve great things in the digital era. As a member of the NTT Group, we accelerate our clients’ ambitions through digital infrastructure, hybrid cloud, workspaces for tomorrow, and cybersecurity. With a turnover of USD 7.5 billion, offices in 57 countries, and over 31,000 employees, we...
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We are currently looking for an Active Directory Engineer L2 to support the business in achieving its strategic objectives.
Demonstrate solution and service knowledge
Possess sound knowledge of communications infrastructure and systems
Demonstrate problem analysis and solution formulation skills
Demonstrate learning and service orientation
Demonstrate excellent attention to detail
Demonstrate proactive management
Extensive knowledge and experience including configuration and implementation
Strong general knowledge of networking, IT systems, security, servers, and firewalls
What we expect you to do
Ensure that assigned infrastructure at the client site is configured, installed, tested and operational and that software is installed and configured according to client requirements.
Provide End-user Computing support to clients which include provisioning, asset management, monitoring, implementation, troubleshooting and support for End-user Computing operations and related infrastructure.
Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
Take full ownership of managing the incident to resolution within the service level conditions.
Perform level 2 server and network troubleshooting, server rack mounting and cable patching/management.
Provide telephonic support to clients when required and update the relevant systems as per Dimension Data procedures.
Perform the necessary hand over procedures in cases where shift work is required.
Produce breach and other reports to identify failures and short-comings.
Own the ITSM Incident Value chain, connect with and engage colleagues to ensure accelerated updates into ITSM, call closure and feedback to clients
Update all client documentation when required (Sops, Work Instructions, Build Guides and Designs)
Update ITSM knowledge base with lessons learned and insights into recurring incidents and system-related errors
Assist in benchmarking industry standards
Here's what we are looking for in candidates for this job
NQF Level 5
ITIL V3 Foundation
Kepner Tregoe Advanced
Intermediate to high-level scripting capabilities
MCP Messaging (Active Directory 2007/2010/2013/2016) or
Office 365 Stack
In-depth Experience in maintaining, installing and supporting Active Directory, GPO’s, DNS, Sites and Services, NTP/ NT5DS Time and Powershell.
Experience in the administration of OCS or Lync or Skype for business with limited exposure to Enterprise Voice