Administration & SLA Contracts Manager at Booyco Electronics

Main Purpose of the Job

• The Administration & SLA Contracts Manager is responsible for ensuring the integrity of administrative processes, compliance with contractual obligations, and the timely and accurate reporting of operational metrics. This role plays a critical part in maintaining document control, managing service level agreements (SLAs), and supporting continuous improvement initiatives across branches.

Education, experience and competencies

• Diploma or Degree in Business Administration, Legal Studies, or related field (Required)
• ISO or equivalent compliance/audit certification (Preferred)
• 3–5 years of experience in administrative or contract management roles.
• Experience in SLA environments and operational reporting.
• Experience with SLA principles, compliance frameworks, and administration practices.
• Strong financial awareness relating to SLA billing and debtors tracking.
• Proficiency in MS Office Suite (Excel, PowerPoint, Word)
• Willingness to travel nationally.

Responsibilities

• Manage monthly compliance reporting and ensure accurate COC capture procedures are maintained across operations.
• Consolidate and analyse operational data, including POD records, sales orders, invoicing, repair trends, and financial performance reports.
• Prepare and distribute weekly and monthly management reports covering KPIs, SLA performance, sales turnover, budgets, overdue repairs, and customer service metrics.
• Monitor service delivery performance by tracking execution dates, identifying trends, and reporting on missed targets, SLA variances, and operational risks.
• Coordinate with Finance, Sales, and Area Managers to manage overdue debtors, collections reporting, invoicing accuracy, and revenue recovery initiatives.
• Draft, review, and manage SLA contracts, renewals, amendments, and pricing updates while ensuring compliance with approval workflows and contractual obligations.
• Conduct trend analysis and forecasting to identify underperforming accounts, financial risks, operational inefficiencies, and opportunities for service improvement.
• Develop and implement corrective action plans, process improvements, and recovery strategies to stabilise at-risk contracts and improve operational efficiency.
• Ensure compliance with company policies, audit requirements, and operational standards through site visits, visual audits, and continuous risk mitigation activities.
• Prepare executive-level presentations and reports, including MANCO submissions, field service summaries, and strategic operational performance updates.