Administrator: Online Queries at Johannesburg Social Housing Company SOC Limited (JOSHCO)

Responsibilities (but not limited to the following): 

• Monitoring of queries on all JOSHCO platforms. 
• Coordinate responses from within JOSHCO. 
• Verify information before responding. 
• Render timeous responses to clients. 
• Put together evidence of all online queries. 
• Escalate queries to the marketing officer for intervention. 
• Create a spreadsheet of queries referred to departments. 
• Monitor scams to initiate scam alerts. 
• Compile FAQs to assist in the management of queries. 
• Respond promptly and professionally to customer inquiries received through social media platforms and inbox. 
• Address customer concerns, provide accurate information, and offer solutions to issues.
• Engage with customers in a friendly and empathetic manner, ensuring a positive customer experience. 
• Escalate complex or unresolved issues to higher levels of customer service or management as necessary. 
• Accurately document customer interactions and issues in the customer service database. 
• Maintain organized records of customer inquiries and resolutions. 

Minimum job Requirements, interested applicants must be in possession of: 

• Grade 12. 
• Certificate or Diploma in Marketing will be an added advantage. 
• One year (1) years' experience in online query management on the social media environment.