Assistant Administration Officer :Helpdesk and Complaints at Department Of Public Works And Infrastructure

REQUIREMENTS :

• A minimum of Senior certificate/Grade 12/Matric. A tertiary qualification will be an added advantage. Computer literate with specific reference to MS Excel an MS Word. Good verbal and written communication skills. Ability to convert data into usable information (Statistics) be analytical. Be able to perform under pressure. A basic understanding of various facets of the built environment and project management skills. Typing will also be an advantage.

DUTIES :

• Liaise with internal clients and National client Departments in terms of follow up, queries and feedback. Assist with the consolidation of monthly/ quarterly reports. Be responsible for the normal office administration e.g. Filing, Memorandum, letter writing etc. Gather inputs to resolve audit queries. Register OW 415’s for day-to-day maintenance services and service contracts. Updating and filing of record system for service contracts and day to day maintenance services. Follow up of outstanding cases and attend to queries in order to ensure enquiries are addressed and service delivery being maintained. Updating of information and administration of the day to day maintenance spreadsheet for distribution to internal and external clients. Provide National Call Centre with feedback in terms of status of the complaints. Attend and arrange meetings with internal and external clients including normal administrative responsibilities.