Assistant Manager at EXL South Africa

Basic Function:

• Manage teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets are met
• Ability to identify inefficient/ineffective processes and develops recommendations to enhance controls and
• efficiency
• Providing motivation, coaching and feedback to team members to enable them to improve their performance
• Provide inputs on process and system to the team

Qualifications:

• Customer Service processing – Preferred
• Strong interpersonal relationships – Required
• Demonstrated reasoning skills – Required
• Strong ability to communicate at all levels with clarity and precision, both written and verbal – Required
• Ability to adapt in a changing work environment – Required
• Computer skills, including MS Word, Outlook, Share Point, etc. – Required

Education: 

• Minimum of Matriculation

Work Experience Requirements:

• 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service, handling voice and queries, customer escalations etc. with excellent verbal communication skills – Required