Assistant Manager Nownow Foods Group at Woolworths

MAIN PURPOSE:

• To deliver exceptional customer service and maximize selling opportunities through effective people and process management.

KEY RESPONSIBILITIES

• Populate detailed reports on weekly, monthly, and annual revenues and expenses.
• Implement Marketing directives.
• Implement policies and protocols that will maintain future restaurant operations.

Customer Service

• Deliver superior service and maximize customer satisfaction.
• Address concerns and discover lasting solutions while upholding customer satisfaction as the priority.
• Respond efficiently and accurately to customer complaints.
• Daily customer complaints investigation and resolution within 24 hours.
• Balance effective service levels with meeting required productivity benchmarks

Operations

• Accountable to ensure equipment is working, and if not to report once it has been logged, follow up that it has been resolved.
• Control operational costs and identify measures to reduce and eliminate waste.
• Estimate future needs for goods, kitchen utensils and cleaning products.
• Coordinate daily Front of the House and Back of the House restaurant operations.
• Check daily access & movement security checks and stock management.
• App Execution
• Manage restaurant’s good image and suggest ways to improve it.
• Ensure nil out of stock of product ingredients.
• Adherence to Shop keeping disciplines
• All regulatory practices pertaining to compliance with health and safety regulations,
• Ensure compliance with sanitation and safety regulations
• Regularly review product quality
• Minimise Shrinkage
• CCTV spot checks (e.g. G4S dropping, stock, random security & access)
• Identify and manage all shrinkage hotspots within the department.
• People management
• Manage the end-to-end People processes (attract, develop, retain)
• Assist with development and coaching of the team.
• 6-8 key competencies per job including personal, business and technical/ functional – this information would be housed centrally in a competency database)
• Strong interpersonal skills
• Excellent communication skills
• Ability to work independently.
• Able to manage and work in a team
• Able to effectively demonstrate product knowledge relative to job function
• Able to follow and adhere to processes, policies and procedures
• Able to communicate clearly and listen effectively
• High level of attention-to-detail
• Ability to work in a fast-paced environment
• Strong organisational skills
• Numerate

JOB REQUIREMENTS

• A matric certificate and relevant management experience are essential for this position.
• Hospitality diploma or degree an advantage.
• Drivers licence
• Minimum 2 years previous experience as an Assistant Restaurant Manager or Restaurant Manager.
• Proven customer service experience as a manager.
• Extensive food and beverage (F&B) knowledge,
• Previous experience with restaurant management software.
• Strong leadership and people management skills
• Strong understanding of financial management.

ADDITIONAL CRITERIA

• Experience in both front and back of house is essential
• Existing people management experience is an advantage
• Able and flexible to work different shifts - flexi shift roster which may be changed to suit the needs of the operation.
• Weekends, evenings and Public Holiday workdays and times is mandatory