Business Analyst (GTMS Consultant) at Vistex

Responsibilities

• Take charge of the end to end business process for the customers and deliver a solution that provides with tangible and intangible business benefits
• Delve deep and gain expertise in the GTMS software features and functionalities to be highly knowledgeable in mapping customer’s wants and needs to the system design
• Take ownership in designing and building the system as per established best practices
• Accountable for driving and collaborating with the back-office team to enable them to set up the system, build system interfaces, tailor the UI and deliver reports as per the design
• Author detailed functional specifications to guide the back-office team to build custom enhancements, reports and statements that satisfy specific customer needs
• Showcase the solution by leading system walkthroughs on a regular basis during the course of the build phase for the customers to give them a sneak peek on their future solution that will diminish their pain points
• Perform quality assurance by identifying and resolving system issues during validation phases to present the customer with a smooth testing experience
• Empower the customers by providing knowledge transfer sessions to the customer for system handover so they can be self-sufficient after go-live.
• Orchestrate the cutover to production and coordinate all tasks required by various teams during go-live in the production environment for seamless transition.
• Continue to learn and gain expertise on new features and functionalities in the ongoing GTMS releases and at the same time mentor new hires by disseminating acquired knowledge
• Thrive on independent thinking with keen problem solving and analytical skills
• Must have excellent communication and client handling skills to be able to excel in high pressure situations
• Must be capable of working in a fast-paced environment with a collaborative team player attitude and flexibility with working with different time zones