Co-Ord Sales Technical Liaison at Toyota

• This role exists to provide dedicated administrative support to the Manager: Sales Technical Liaison, with a primary focus on Recall Campaigns, Pre-Delivery Corrections (PDCs), and related compliance activities. By taking on the day-to-day administrative and coordination functions.

KEY PERFORMANCE AREAS:

Recall & Special Service Campaign Administration

• Receive, log, and track all campaigns issued by TMC or other vehicle manufacturers.
• Draft and distribute detailed technical bulletins to the dealer network.
• Track campaign progress, parts availability, and completion rates using Excel and internal systems.
• Liaise with internal departments (Warranty, Parts, Sales, Company Secretary, TAPC, etc.) to ensure smooth campaign execution.

Pre-Delivery Correction Support

• Manage PDC documentation, STOP SHIPMENT notices, and liaison with VLD, Sales, and Dealers.
• Coordinate repair scheduling and ordering parts for affected vehicles.

Parts Supply Tracking

• Monitor parts stock levels and ordering schedules in collaboration with TAPC procurement.
• Implement part number changes and track supply constraints.

Stakeholder Communication

• Handle campaign-related queries from dealers, field technical managers, and internal teams.
• Maintain accurate and timely correspondence logs.

Reporting & Compliance

• Compile and submit reports for management, government, and regulatory bodies (e.g: NCC).
• Maintain GLOVE system data (annual questionnaires, market product reports, and updates).

QUALIFICATIONS AND EXPERIENCE:

• NQF Level 4 (120 credits on level 8 framework) qualification in administration, project management, or technical field.
• Trade Test in Mechanical Engineering will be advantageous.
• Advanced MS Excel and MS Office skills.
• Prior experience in the automotive industry or technical administration advantageous.
• Strong organizational and communication skills.

COMPETENCIES:

• Excellent attention to detail.
• Strong written communication and technical documentation skills.
• Ability to prioritize and allocate resources effectively.
• Commitment to deadlines and high standards of work.
• Integrity and accountability.
• Innovative approach to improving administrative processes.

SPECIAL CONDITIONS

• May be required to work after hours or during holidays to meet campaign deadlines.
• Occasional travel may be required.