Conservation Assistant (Level 2) - Rocherpan Nature Reserve at CapeNature

• CapeNature seeks to appoint a dynamic individual to assist the Tourism Liaison Officer in the operational implementation of the day-to-day Rocherpan eco-tourism operations. This includes maintaining a high level of customer service. He/She shall work as part of a team to ensure that the overall experience of the guests are optimised. The incumbent will implement standard operational procedures and guidelines to ensure that all tourism products, services and facilities are well maintained. The incumbent will also undertake supervisory tasks to oversee the Tourism fixed term employees.

RESPONSIBILITIES (Key Performance Areas):

Contractor and Staff Supervision

• Supervising the Cleaning and Laundry by the EPWP (FTEs) team
• Supervising the Tourism Fixed Term Employee team
• Participating in staff meetings and weekly planning sessions
• Monitoring and Reporting staff.
• Assisting Tourism Liaison Officer with staff monitoring and management
• Participating & Facilitating Tourism and Hospitality training

Housekeeping & Groundskeeping Services

• Implementing the CapeNature Customer Care & Housekeeping standards at tourism facilities
• Implementation Daily, Weekly and Monthly inspections of facilities
• Ensure facility and site readiness for client arrivals
• Identifying and reporting tourism facility maintenance needs
• Ensuring the neatness, cleanliness and readiness of tourism facilities and terrain
• Implement Laundry & Cleaning facility services checks
• Ensure pre -weekend and holiday preparations are completed

Guest Relations and Visitor Management

• Ensure friendly and professional interactions with visitors, team members and public
• Assist Tourism Liaison Officer with guest liaison, especially related to communicating emergencies, power outages or service reports
• Meet and Greet Clients checking in
• Undertake patrols during peak period to check in with clients
• Standby duties as per Standard Operational Guidelines
• Seasonal weekend and public holiday duties 

Inventory and Stock Control

• Manage stock and inventory levels as per Standard Operational Guidelines
• Maintain issue registers
• Ensure daily and weekend bookings are monitored and that sufficient stock or inventory is booked out to staff and contractors
• Ad hoc assisting with monthly, quarterly and annual stock take at the reception / shop

Administration

• Ensure all checklists, reports, audits and tourism related forms are completed as per SOG and deadline
• Attend monthly OHS meetings
• Complete monthly OHS checklists and inspection forms for tourism component
• Identify, Mitigate and Report possible risks & threats
• Ensure proper management and use of all chemicals and cleaning products
• Ensure proper use of Personal Protective Equipment
• Report issues and incidents timeously
• Completion of own and teams’ Human Resources timesheets

MINIMUM REQUIREMENTS:

Qualifications and Experience

• Grade 12
• Minimum of 1 year experience in Tourism, Hospitality or Customer Service
• A valid driver’s license
• Computer literacy (Microsoft Packages -Word and Excel)

Competencies

• Willingness to work weekends, public holidays and perform standby duties as per a roster
• Physical ability to perform, including undertaking patrols
• No criminal record
• Conflict Resolution skills
• Bilingualism (English and Afrikaans)
• Professional Communication Skills (Verbal and Business Writing)
• Analytical thinking & Basic Mathematical Literacy
• Problem solving skills
• Good Interpersonal skills
• Good Time management skills
• Supervisory skills
• Must be able to live and work in a remote environment with little to no internet and phone connectivity

Recommendation/Added Advantage:

• Diploma or Certificate in Tourism or Hospitality Field
• First Aid Certificate
• Code EC license with PDP

AS A PERMANENT EMPLOYEE OF CAPENATURE, YOU WILL ENJOY:

• 24 days of annual leave per annual leave cycle;
• A hybrid working system permitting remote work within limitations, where applicable.
• Comprehensive benefits for death, critical illness or injury linked to the Pension Fund for CapeNature employees;
• Staff discounts of up to 50% on CapeNature accommodation at reserves across the Western Cape;
• Opportunities for career progression and development through internal and external training interventions, and academic growth through the internal CapeNature Bursary Programme subject to Bursary Policy guidelines;
• Free access to CapeNature’s Wellness Partner for you and your immediate household which includes professional counselling, financial, legal and health related advice; and
• The opportunity to positively impact the environment and promote a sustainable future.