Customer Relations Officer - Cape Town CBD at SoluGrowth Pty Ltd

Description

• SoluGrowth is looking for a Customer Relations Officer for our client within the Cape Town terminal, the role will be reporting directly to the Customer Relations Manager: Western & Eastern Cape.
• The main function of the position will be to assist in the administration of quotations and service level agreements to customers, co-ordinating customer related meetings and events and assisting with the compilation of reports and presentations and other marketing functions.

RESPONSIBILITIES:

• Provide administrative support for customer quotations and service level agreements
• Assisting with administration of Rate Management System
• Receive customer queries and provide follow ups
• Assist with the compilation of reports and presentations
• Provide limited administrative assistance in terms of filing, typing, copying and scanning.
• Assist with updating of Marketing Database and content for Social Media Platforms
• Facilitate customer visits
• Provide support in Customer Relations Manager’s absence
• Assisting in sourcing and distribution of promotional material

Requirements

QUALIFICATIONS & EXPERIENCE

• Relevant qualification
• Relevant experience
• Excellent communication and interpersonal skills
• Good analytical skills
• High standard of confidentiality and professionalism
• Organised and eye for detail