Customer Service Consultant (Spanish Speaking) - Dayshift at Impact

About the Role

• We are seeking a Customer Service Consultant who is fluent in Spanish to join our dynamic team. In this customer-facing role, you will primarily focus on delivering exceptional service and support to our Spanish-speaking clients, ensuring their needs are met efficiently and effectively. Your expertise in communication and problem-solving will be instrumental in fostering positive relationships with our customers.

Key Responsibilities

• Assist customers in resolving inquiries and issues via phone, email, and chat, providing timely and accurate information.
• Help manage client accounts and provide updates on product features and services in Spanish.
• Collaborate with team members to ensure all customer inquiries are addressed promptly and to a high standard.
• Utilize customer relationship management (CRM) tools to track interactions and follow up on outstanding issues.
• Identify opportunities for process improvements to enhance customer satisfaction and operational efficiency.
• Educate customers about product offerings and assist them in using features effectively.
• Uphold company policies while responding to customer complaints and providing solutions.
• Contribute to the achievement of team targets by meeting personal performance metrics.

Requirements

• Proficiency in both Spanish and English, with excellent verbal and written communication skills.
• Demonstrable experience in customer service or a related role, preferably within a contact center environment.
• Strong problem-solving skills, with the ability to think critically and act promptly to resolve customer issues.
• Familiarity with CRM software and customer service tools.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong attention to detail and a commitment to providing high-quality service.
• Ability to work flexible hours, including evenings and weekends, as needed.

Preferred Qualifications

• Experience in the retail or telecommunications sector is a plus.
• Previous training in conflict resolution or customer service excellence.
• Knowledge of additional languages would be advantageous.
• Certification in customer service or related fields is desirable.