Deployment Specialist at De Beers Group

Job Description

The scope of the role will include the delivery and deployment of all value streams from the HR Excellence project and other programmes. This role will continuously work with Group HR and Business Units (BUs) to deploy new or expanded service activities within GSS PS to meet the needs of the business. This role will operationalise design plans into deployment plans and support on deployment activities.

The primary accountabilities will incorporate:

• Support the delivery of GSS PS deployment plans to manage testing, cutover, benefits realization, governance, risk and stabilisation to plan the deployment lifecycle
• Support overall assessment of go-live readiness and anticipated support for GSS PS
• Ensure a structured change management approach and methodology for business risks is applied
• Coordinate and execute GSS PS change management with delivering deployment communications, local training and engagement-related activities.
• Identify and support the resource requirements for GSS PS to deliver the deployment plan inclusive of project resources (e.g. Project Manager, Change Lead), business resource (e.g. Service Line Leaders and SMEs) and backfill requirements in order to deliver change where required.
• Work with various teams such as communication, training, HR and OD specialists in the formulation of plans and activities to support the deployment
• Identify and surface both the dependencies and the interfaces between deployment projects
• Work with GSS PS Deployment Business Partner to ensure optimal Service Level metrics are in place to improve accountability, usability, value and relevance with GSS PS customers
• Work with GSS PS Deployment Business Partner to ensure governance of desktop procedures, SOP’s are in place for all deployments undertaken
• Partner with BU’s to understand their local nuances, build into deployment plan and ensure that they are documented as part of Global standard service line process
• Work with GSS PS Deployment Business Partner to ensure that all deployments activities have a service charge agreement established or updated and are delivered to GSS PS Commercial team
• Promote GSS PS to current as well as new businesses to achieve buy in and support
• Maintain stakeholder relationships within GSS PS, including with the leads and teams in scope for deployment
• Maintains GSS PS deployment reporting on status, risks and issues to key stakeholders.

This role is at a Band 6 level, reporting to the GSS PS Global Deployment Business Partner.

Qualifications

• Relevant Bachelor’s Degree preferably in HR or Finance
• Post qualification project management and management level experience
• Valid Driver`s license

Experience required:

• 3-5 years’ experience in the deployment of work/activities
• Good understanding of shared services and service management processes (performance management, service level management, customer surveys, continuous improvement, etc.)
• Executing process/systems change in a shared service environment
• MS Office (Word, Excel and PowerPoint) as well as MS Project
• Experience of successful implementation of strategy/projects as well as able to apply project management techniques to ensure multiple transitions can be executed simultaneously
• Experience in leading high performing virtual teams in a global/ multi-national, vertically integrated group of companies of similar complexity
• Strong written and oral communication skills are crucial
• Proficient in English language
• Some travel required
• An incumbent must be cleared by the relevant employee background checks