E-Commerce Key Account Manager at SMD Technologies

SMD Technologies is looking for a Key Accounts Manager to join our expanding eCommerce team. Unlock the growth of selling some of South Africa’s most beloved brands through various online platforms. He/she will maintain direct relationships with various buyers on these platforms, he/ she will manage ongoing new revenue related projects together with the Category Key Accounts Managers to ensure the perfect proposition for our clients.

Delivering the online sales targets for various online eRetailer/ eCommerce platforms will be your main focus point.

This role will report to the eCommerce Executive Key Accounts Manager and the Creative Director.

Responsibilities

• Manage all online activity in relation to platform traffic acquisition, sales, conversion and reporting
• You develop and implent an eCommerce strategy to actively stimulate your accounts and prospects and translate the strategy into feasible operational tactics
• You analyse patterns in terms of development potential, profitability, sales revenues and you develop and implement necessary plans of action.
• You build a sustainable relationship with existing account category buyers. Answering day-to-day client enquiries in a timely and professional manner
• You work closely together with internal departments such as supply chain, planning, all marketing teams and finance to ensure a perfect execution of the sales
• You analyse the results of the sales in depth to jointly develop new ways to optimize the performance of the accounts
• You support the development of e-Commerce and omni-channel strategies
• You can create & write SEO optimised product listings, track page performance and increase listing conversions
• You can conduct data analysis in order to deliver data driven strategies driving top performing product listings and achieve set KPIs
• Develop promotional calendars for all your platforms and categories

Requirements

• Excellent communication and interpersonal skills, both face to face and through remote communication
• Proactive, flexible and adaptable to changing situations
• Hands-on mentality, not afraid to tackle administrative tasks in order to develop your accounts
• Able to work under pressure
• Strong eye for detail
• Willingness to learn
• Creative and out of the box thinker that is resourceful with what is presented to her/him

Experience

• At least 3 years of experience in eCommerce or a similar role (SEO/Digital Marketing knowledge would be advantageous)
• Degree or Diploma in any related field or Digital marketing (advantageous)
• Have strong Analytical skills with good knowledge of Excel
• Excellent understanding of analytics, sales tracking and data interpretation
• Strong Digital Marketing & Tech Background
• Knowledge of digital marketing channels such as PPC, SEO, SMM, SEM and Funnels
• Knowledge of attribution modelling, Conversion Copy Writing, Buyer Journey, Traffic Analysis and reporting tools
• You are enthusiastic, take initiative and have perseverance
• You are a team player with good social and communication skills
• You are hands-on, flexible and you do not have a 9-5 mentality