Front of House Manager - Doppio Collection at Spur Corporation

Overview:

• The Front of House Manager is responsible for managing the overall guest experience, ensuring exceptional service and smooth daily operations. 

Job Requirements
Key Responsibilities:

Guest Experience Management:

• Greet and interact with guests to ensure they have a positive dining experience.
• Handle guest complaints and concerns promptly and professionally, striving to resolve issues to the satisfaction of the guest.
• Monitor the dining area to ensure it is clean, well-maintained, and welcoming.
• Drive brand Identity and brand awareness with staff and build brand ambassadorship

Staff Management:

• Recruit, train, and supervise FOH staff, including hosts, servers, bartenders, and bussers.
• Schedule staff shifts, manage time-off requests, and ensure adequate coverage during peak and off-peak hours.
• Conduct regular staff meetings and training sessions to improve service quality and keep staff informed of new menu items or promotions.
• Evaluate staff performance and provide feedback, coaching, and development opportunities.

Operational Oversight:

• Oversee daily operations, including opening and closing procedures, reservation management, and seating arrangements.
• Ensure compliance with health and safety regulations, including food safety, hygiene, and sanitation standards.
• Coordinate with the kitchen staff to ensure timely and accurate delivery of orders.

Costs and Sales

• Monitor FOH waste and damages, and implement efficient procedures to minimize costs, including labour, supplies, and equipment maintenance.
• Foster a healthy competitive spirit and a culture focused on sales and growth.

Quality Control:

• Maintain high standards of service and hospitality, ensuring consistency and quality in all guest interactions.
• Implement and enforce service protocols and standard operating procedures.
• Regularly review and update the FOH procedures to improve efficiency and service quality.

Marketing and Promotions:

• Communicate and implement brand marketing briefs to the team and oversee the training and execution of brand campaigns.
• Participate in developing strategies to attract new customers and retain loyal patrons.

Communication and Collaboration:

• Foster effective communication and collaboration between the FOH and kitchen teams.
• Act as a liaison between the management team and FOH staff, ensuring alignment on restaurant goals and policies.
• Address and resolve any conflicts or issues that arise among staff or with guests.